System Support Engineer

We are seeking a skilled and experienced System Support Engineer with a strong focus on troubleshooting and problems solving to join our team. You will be responsible for diagnosing and resolving complex technical issues reported by our users, providing expert guidance and assistance to our partners during API integration, and creating comprehensive API documentation to facilitate seamless adoption of our services.

- Serve as a primary point of contact for customers experiencing technical issues with our fintech applications and services.

- Diagnose, troubleshoot, and resolve complex technical problems, escalating to engineering teams when necessary and acting as a liaison.

- Act as a technical expert for partners integrating with our APIs, providing guidance, answering technical questions, and troubleshooting integration challenges.

- Assist partners with understanding API specifications, authentication methods, error codes, and best practices for optimal integration.

- Collaborate with internal engineering teams to relay partner feedback, identify common integration pain points, and suggest API improvements.

- Prepare, update, and maintain comprehensive and user-friendly API documentation for our external partners, including API references, guides, and integration examples.

- Ensure API documentation is accurate, up-to-date, and aligns with the latest API versions and functionalities.

- Work proactively to anticipate partner needs and enhance documentation to improve the overall integration experience.

- Bachelor's degree in Computer Science, Information Technology, or a related technical field, or equivalent practical experience.

- 2+ years of experience in a technical support, API support, or similar customer-facing technical role.

- Strong understanding of API concepts (REST, JSON) and experience consuming/troubleshooting APIs.

- Proven ability to diagnose and resolve complex technical issues in a fast-paced environment.

- Excellent written and verbal communication skills, with the ability to explain technical concepts clearly to both technical and non-technical audiences.

- Experience creating and maintaining technical documentation, particularly API documentation.

- Familiarity with ticketing systems (e.g., Zendesk, Jira Service Management) and knowledge base tools.

- A strong customer-centric approach and a passion for helping others.

- Basic understanding of databases (SQL/NoSQL) and ability to perform basic queries for troubleshooting.

- Experience in the fintech industry or supporting financial technology products.

- Familiarity with scripting languages (e.g., Python, Bash) for automation or data analysis.

- Experience with monitoring and logging tools.

- Knowledge of mobile application development concepts (iOS/Android) or backend development concepts.

Interested in applicants, plz submit your CV and Cover Letter to: [email protected]