Risk Operations Supervisor

• Continuously monitor marketplace transactions to identify and assess potential risks, including fraud, policy violations, and suspicious activities.

• Manager to develop and implement risk management strategies to minimize financial losses and protect the integrity of the marketplace.

• Conduct thorough investigations of flagged transactions and accounts to determine the validity of risks. Policy Enforcement:

• Ensure compliance with marketplace policies, terms of service, and legal regulations.

• Identify and report policy violations, working with relevant departments to take appropriate corrective actions.

• Update and refine policies and procedures to address emerging risks and improve dispute resolution processes. Data Analysis and Reporting:

• Analyze transaction and dispute data to identify trends, patterns, and areas for improvement.

• Prepare regular reports on risk management and dispute resolution activities, including key metrics and performance indicators.

• Provide insights and recommendations to senior management based on data analysis. Collaboration and Communication:

• Work closely with other departments, such as Customer Service, compliance, and IT, to ensure effective risk management and dispute resolution.

• Participate in cross-functional projects and initiatives to enhance marketplace security and user experience.

• Communicate effectively with stakeholders, providing updates on risks, disputes, and mitigation efforts. Customer Education and Support:

• Educate buyers and sellers about policies, best practices, and fraud prevention measures.

• Provide support and guidance to customers regarding risk and dispute-related issues.

• Develop and distribute educational materials to promote safe and secure transactions.

• Bachelor’s degree in Business Administration, Finance, Law, or a related field. Experience:

• 2-3 years of experience in risk management, dispute resolution, or a related field.

• Experience in an e-commerce or marketplace environment is preferred. Skills:

• Strong analytical and investigative skills. • Excellent communication and interpersonal abilities.

• Proficiency in using risk management and dispute resolution tools and software.

• Ability to handle sensitive and confidential information with discretion.

• High attention to detail and accuracy.

• Strong problem-solving skills and the ability to think critically

Interested in applicants please submit your CV & Cover Letter to: [email protected]