Card Center Manager

The Card Center Manager will support the operations of the Card Center ensuring the efficient processing of card issuance, maintenance and customer service.This role involves overseeing daily activities mananging a team and collaborating with various departments  to maintatn high standards of service delivery.

Operational  Management

  - Oversee daily operations of the Card Center , ensuring all processes are conducted efficiently and accurately.

  - Manage the card Issuance process , including application review, approval and printmg.

  - Ensure timely and secure delivery of cards to customers

Team Leadership

  - Supervise and mentor a team of card center associates providing training and development opportunities

  - Conduct regular team meetings to discuss performance updates,and areas for improvement

  - Foster a positive and productive work environment, promoting teamwork and high morale.

Customer Service

  - Address and resolve customer inquiries and complaints related to card services in a timely and professional manner .

  - lmplement strategies to enhance customer satisfaction and retention

  - Monitor customer Feedback and suggest Improvements to services and processes

Compliance and Security:

  - Ensure compliance with all regulatory requirements and company policies related to card issuance and handling .

  - Conduct regular audits and reviews of card center operations to identify and mitigate risks

  - Mantain the security of customer data and card information implementing measures to prevent fraud and data breaches.

Reporting and Analysis:

  - Prepare and present regular reports on card center performance including key metric and KPIs.

  - Analyze data to identify trends, issues  and opportunities for Improvement.

  - Collaborate with the Back Office/Operation Director to develop and implement strategic initiatives.

Collaboration and Communication·

  - Work closely with other departments such as IT, Finance and Marketing, to ensure seamless card service operations

  - Communicate effectively with senior management, providing updates on operations, challenges, and achievements .

  - Participate in cross-functional  projects and initiatives as needed

. Other:

  - Task that provides and assigned by direct line and in direct line

•:•   Education:

Bachelors degree in Business Administration, Finance  or a related field.

•:•   Experience:

2-3 years of experience in a financial services or card operations environment.

Prev1ous supervisory or management expenence is preferred

•:•   Skills:

Strong leadership and team management skills.

Excellent communica tion and Interpersonal abilities

Proficiency in using card management systems and related software.

Analytical and problem-solving skdls

High attention to deta·l and accuracy.

Ability to work under pressure and meet deadlines

•:• Certifications .

Relevant 1ndustry certifications (e g , Certified Card Operations Specialist) are a plus.

Interested in applicants, please submit your Cover Letter & CV to: [email protected]