A Front Office Supervisor in a hotel is responsible for overseeing and coordinating daily operations at the front desk, ensuring smooth guest check-in and check-out processes, managing reservations, and providing exceptional customer service. They also supervise and train front desk staff, handle guest inquiries and complaints, and work to improve guest satisfaction

• Directing and controlling the activities of the Front Office, Reservations, and Guest Activities
• Adjustments to bills or complimentary rooms to compensate for inconvenience
• Must ensure that all personnel are kept well informed of department objectives and policies
• Responding properly and taking a supervisory role in any hotel emergency or safety situations, as well as ensuring the proper controls and instructions of said emergency procedures to the Rooms Division
• Establishing and maintaining close working relationships with all departments of the hotel to ensure maximum cooperation, productivity, morale and guest service
• Maintaining a professional work environment
• Providing Staff supervision and administrative support for Condo and Hotel
• Problem solving with Customers
• Providing on job training in hospitality to the staff
• Daily report the income of Condo and Hotel
• Managing monthly roster, daily activities and record staff attendance
• Working as multiple team
• Providing good service and hospitality to the customers
• Working closely with the Housekeeping Department to improve guest services and foster cross departmental communication
• Billing the money from customers and controlling guests check in-out
• Checking all kind of booking via online and bill

• Bachelor Degree in Hotel and Tourism or related field
• Must have experience in Front Office Supervision in Hotel or Condo
• Have experience in staff management
• Good organizational and interpersonal skills
• Able to use computer literacy (Ms. Words, Ms. Excel, Internet & E-mail)
• Minimum 2 years experiences working on above field with the Hotel/Condominium
• Good in English both writing and speaking

• Telegram: 0963246546
• Email: [email protected]