Company Description

We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder.

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

• 18,000+ trained professionals
• 346 locations worldwide
• Fortune 500
• Globally unified systems

Scope of Position

To implement winning business development strategies and enablers to achieve preset financial targets; to sustain productivity standards, market focus and share objectives; and to reach customer satisfaction and loyalty objectives for particular traffic segments i.e. China

Job Description

1. To provide sales support to achieve revenue targets and productivity standards.
2. To perform quantitative and qualitative traffic analysis covering market trends, market characteristics, trade statistics….
3. To implement customer segmentation strategies to identify respective customer characteristics and requirements, and to create Unique Value Propositions (UVPs).
4. To proactively identify seasonal opportunities for business development.
5. To devise effective and industry focused Lead Generation Programs.
6. To drive program implementation across the sales organization through active involvement in joint sales activities.
7. To closely work with operations and carriers to implement market attack strategies.
8. To maintain an active prospect bank for continuous business growth.
9. To travel overseas and solicit strategic sales activities.
10. To create customer success stories and case studies to complement successful sales presentations.
11. To take up additional assignments as required to meet with the Company needs.

Expeditors Core Competencies

• Exceptional Customer Service:

Exceeds customer expectations by anticipating, understanding and meeting needs. Is proactive and when issues arise, is timely and resolute in solving problems, including escalating to management when necessary. Builds rapport and exhibits empathy during interactions, and consistently strives to improve customer satisfaction with customers. (This skill expectation applies both externally (customers, service providers) and internally (other Expeditors offices/employees).

• Job Execution:

Consistently completes quality work that matches job expectations.  Is committed to operational excellence and continuous improvement for own job function and across the network.  All activities are compliant with company policies/procedures and code of business conduct and with government regulations.

• Reliability:

Consistently meets deadlines. Is punctual and can be relied on for planning purposes. Is organized, manages own time effectively and can prioritize.

• Collaboration:

Displays a willingness to accomplish not only his/her own job responsibilities without the need for constant prodding but is willing, without request, to aid and assist others to the benefit of the company and/or customers. Works in harmony with superiors and fellow workers without incident or delay.

• Communication:

Effectively listens to others and communicates (verbal and written) in a professional manner, both internally and externally. Provides relevant and timely information to co-workers, customers and service providers.  Answers phone calls and responds to voicemails, emails and other communication according to Expeditors' standards.

• Culture:

Exhibits and promotes the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary. 

• Personal Growth and Development:

Participates in training within the company’s guidelines, completing at least 52 hours of relevant training per year. Completes required training in a timely manner with minimal reminders. Pursues professional development goals for self, including participating in a development plan as appropriate.

Qualifications:

University Graduate or above in Business Administration or related fields. Minimum 5 years’ proven account management experience in global logistics with high customer focus, action-oriented & excellent communication & presentation skills to look for the best practice solution through negotiation.  Well-versed with the latest information technologies. Native speaker Chinese Language.

Additional Information

• Applying does not warrant an interview or acceptance for the position. You will receive a notice if an interview will take place.
• Expeditors reserves the right to change this Standard at any time and for any reason and to grant exceptions to this Standard based on business needs.

Note: We need native Chinese speaker (or local candidate who has great knowledge about Chinese culture and great Chinese speaker)

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time
• Health Plan
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company

Attractive income with good career prospects and remuneration package will be offered to the right candidate.  Interested party, please send your full resume and expected salary to our Human Resources, [email protected] or contact to telephone number +855-10 234-538/ 89 713-535 as soon as possible. Further information about the Company can be obtained at Expeditors’ website: http://www.expeditors.com. Only short-listed candidates will be contacted.

Any employment with Expeditors is contingent upon satisfactory completion of a background check

All information provided by candidates will be used solely for recruitment purposes. Unsuccessful application will be destroyed in strict confidence upon completion of recruitment process.