Call Center Agent (Chinese or Thai Speaking)

- For received inbound and outbound call (provide the service through call like solving the issue, handle complain and received feedback)

- Received and support the dispute case

- Support customer account inquiry and wallet having problem like block/unblock/reset pin

- To do customer KYC

- To respond on the Facebook Chat

- Support Pi Pay Merchant and Pi Pay agent during they are having issue and need any urgent support

- Support international merchant payment like Alipay/wechat

- Support Pi Pay partner through phone call like AMK, Amret and more

- Help alert and monitor if any abnormal transactions happene

- Monitoring and actively managing variances from agreed performance targets, through identifying and understanding the causes and taking corrective action to minimize risk and maximize performance.

- Generating new sound profitable business by creating referral networks, including internal business relationships, existing customers, and local market activities.

- Maximize and sustain performance and achieve agreed targets.

- Provide friendly and responsive customer service on the phone to both internal and external customers by using excellent customer service skills

- Answer customer inquiries on the phone relative to products, procedures, interest rates, exchange rates or refer to the appropriate area for action

- Handling customer complaints or refer them to the appropriate area for action

- Accurately identifying a customer’s query and providing a quick resolution

- Customer Service Standard:

- Using Pi Pay Welcome phrase

- Address customer appropriately (Use customer name)

- Friendly and Professional answering and asking customer questions

- Complete transaction & ask if the customer has any additional needs.

- Thank customer and bid farewell to customer using their  name

- Keeping the customer up to date with the progress of any escalated inquiries.

- Selling of additional products and functionality where possible to the advantage of the customer

- Be a proactive team participant, contributing to an environment where members are proud to be part of, passionate about customers and eager to make the team succeed.

- Take ownership of your continuing professional development, documenting your development plan and tracking your development.

- Ensure sharing of “best practice” ideas

- Embracing and supporting changes

Graduated or studying in university in filed Finance and Banking, communication and any related.

- Experience or none experience are acceptable

- Able to write, read and speak English and Khmer very well (if can speak Chinese is the plus score)

- Able to use MS office

- Know how to use internet and Facebook

- Have a good communication skill

- Able to work under pressure, flexible, good at solving problem and calm during support customers, merchants and agents.

Interested candidate, please submit your Cover Letter and Resume to : [email protected]