Body Instructor / Branch Manager (Siem Reap) / Fleet Lease Manager / Sales Leader (PP, SR & BTB) / Fleet Sales Consultant / Sales Manager / Service Admin / IT Infrastructure Officer / Technical Instructor / Technical Training Manager

Toyota is the world's first automobile manufacturer to produce more than 10 million vehicles per year with the business operation in over 140 nations and the employment of more than 300,000 staffs across the globe. Due to rapid development, TOYOTA (CAMBODIA) CO., LTD has been established to be the Exclusive Sole Distributor for the supply of all Toyota brand vehicle, Genuine Spare Parts and Quality Service in the territory of Cambodia accompanied by over 200 professional local employees. Career opportunity at Toyota Cambodia is exceptional for long-term professional growth along with a number of exciting remuneration packages and benefits. We are here to coach and guide you to fulfill your career goal. To develop and expand our operation in Cambodia, we are now seeking candidates to fill many positions as below:
01. Body Instructor
02. Branch Manager (Siem Reap)
03. Fleet Lease Manager
04. Sales Leader (Phnom Penh, Siem Reap & Battambang)
05. Fleet Sales Consultant
06. Sales Manager
07. Service Admin
08. IT Infrastructure Officer
09. Technical Instructor
10. Technical Training Manager
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01/ Body Instructor

Job Requirement

• University degree in General Management or other related fields
• At least 3-5 years of professional experiences in the related field
• Qualified as Body master technician level
• Good knowledge of communication skill
• Good teamwork and interpersonal skill
• Strong time management and commitment
• Proficiency with Microsoft Word, Excel and PowerPoint

Job Description

• To set up the yearly training schedule base on technician grading
• To develop and prepare the training module and training materials
• To conduct the training through Body & Paint Team training program (Toyota Technician, Pro-Technician, and Master Technician)
• To evaluate and monitor the training result of Technician both class room and on job training
• To research the advance technology from Toyota Motor Corporation (TMC) or other sources to provide the special course as and when needed
• To provide the refreshment training to the certified Body Technician
• To report monthly training result to the training manager for service training Key Performance Indicator (KPI) and certification request if needed
• To conduct other tasks as assigned by manager 

02/ Branch Manager (Siem Reap)

Job Requirement

• University degree in business management or related fields
• At Least 5 years of experiences in sales section & customer service
• Motivated, positive attitude, pro-active, teamwork oriented
• Strong supervisory skills and initiative in work
• Excellent teamwork and communication skill
• Very target oriented with strong leadership skill   

Job Description

• Together with distributor set annual sales target by models and budget plan for the branch
• Monthly monitor, manage, and analyze branch Profit &Loss.
• Develop yearly strategic plan for branch
• Draw Strategic action plans weekly and monthly with effective daily performance monitoring tools for each group, each staff, each customer segment
• Conduct regular sales review (daily, weekly, monthly) and provide clear instruction for sales recovery in a PDCA manner
• Motivate the branch sales performance by staff and by model via effective/lively management of visualization board
• Review and newly develop sales tools to optimise the company available resources and scheme i.e. financing, used car, accessory, after sales service, marketing materials,… with effective monitoring tools at appropriate level
• Daily execute well showroom management to get ready to serve customers
• Continuous review the work process of each staff to leveling customer satisfaction "SSI" in order to comply with the set customer care policy
• Daily monitor, verify, and manage branch's accounting activities.
• Carry out managerial functions (Plan, organize, lead and control) of the total CS operation
• Ensure Fix-it-Right at Branch
• Promote 5s and Safety in workshop
• Ensure adequate technical information, tools and equipment for Workshop use
• Daily and weekly analysis of Service Performance Indicator (Customer Traffic, Productivity, Efficiency, Labor Sales, Gross Profit, etc.) and develop strategy to maximize sales
• Monitor and analyses on customer satisfaction and share possible root cause and countermeasure to all related staff for improvement
• Conduct regular market surveys in consultation with Dept. General Manager to provide a clear understanding of market position in the area/region
• Build up team spirit to provide best customer service experiences to all Toyota owners
• Perform other task assigned by management

03/ Fleet Lease Manager

Job Requirement

• Bachelor degree or higher in Business Management or related field
• At least 3-5 years management experiences in leasing industry and involving to sales operation or related field (Rental Service experience is highly recommended)
• Motivated, positive attitude, pro-active, teamwork oriented, and build team vision
• Good communication and interpersonal skills with sound English literature
• Knowledge to be able to read and analyze Profit & Loss and numbers in the reports
• Logical thinking and be able to work efficiently with project long term strategic approach
• Proficiency with Microsoft Word, Excel and PowerPoint
• Willing to work hard, honest and self-motivated

Job Description

• Together with Fleet GM planning set annual sales and budget plan of sales segment customers
• Draw strategic action plans with effective KPI monitoring and visualization tools:
  • Collect, analyze, evaluate and account information and feedback in order to increase awareness of Fleet Lease business under Toyota Cambodia
  • Initiate new ideas to promote Fleet Lease business to target market
• Develop SOP in order to improve the efficiency and effectiveness of Fleet Lease business:
  • Provide clear guidance and instruction to team of peer colleagues with the aim to sustain target in a win-win context
  • Keep reviewing work processes to level of customer list satisfaction proving implementation of customer care
• Prepare management report and KPI:
  • Monthly management report Profit & Loss
  • Prepare weekly and monthly performance review in a PDCA manner
• Sales Movement Monitoring and Operation Monitoring:
  • Ensure the readiness of delivery rental car to customer (relevant document, registration plate number and license)
  • Claim process handling in case of accident happen to the rental car
  • Explain the detail of Car Rental Service Term and Conditions precisely to the customers
  • Closely communication with service team for the repair & maintenance of Rental Car
  • Preparation for the next process of Car Rental Service after the Car Rental Agreement is ended
• Develop marketing materials including leaflets, posters, flyers, and so on for Fleet Lease business
• Increase number of customer pools through daily and weekly, monthly sales team close deal and communicate related
• Direct visit for corporate companies, tenders and government
• Other tasks as assigned by supervisor

04/ Sales Leader (Phnom Penh, Siem Reap, & Battambang)

Job Requirement

• Preferable Bachelor Degree of Business Management, Marketing, or other related fields
• At least 2-3 years’ experience in related Sales or Marketing
• Honest, hardworking and initiative ideas
• Excellent communication in both Khmer and English
• Team Player, Initiative, friendly, fresh and service oriented
• Knowledge of Computer Word, Excel and Power Point
• Knowledge of Automotive market is preferable

Job Description

• Set monthly sales target for sales team
• Monitoring on sales team and customer A-Card to ensure customer satisfaction
• Provide on time support to Sales Consultant and advice to create new sales strategy
• Daily monitoring on showroom check sheet and car display
• Tracking competitor movement and update sales performance
• Daily review on sales report with Sales Consultant
• Prepare daily/weekly/monthly’s Sales Report, Test Drive Report, Road-Show or Show Room Event Report to Manager
• Assign and advice sales team to create sales talk script
• Working closely with other departments to ensure smooth operation and on-time support
• Prepare list standby & training schedule for new sales staff and document for renew contract
• Maximize sales turn over by introducing accessory and/or service package and insurance
• Create/update post/boost of advertising through Facebook, reply all comments, and collect phone number to Sales Consultant for follow up with daily monitoring
• Perform other tasks as assigned by Manager 

05/ Fleet Sales Consultant

Job Requirement

• Bachelor Degree of English Language/ Management or other related fields
• 2-year experiences in Professional Sales
• Excellent communication skill
• Good English communication both spoken and written
• Chinese Speaking is a plus
• Good team player, initiative, friendly, fresh and service oriented
• Professional knowledge of computer (Ms. Word, Excel and Power Point) 

Job Description

• Proactively identify new inquiry and maintain full information of opportunity
• Identify the needs of customers and provide a sufficient resolution in order to fulfill customer expectation
• Conduct frequent communication with customer by phone call, mail, written letter and visiting customer premises and build strong relationships
•  Ensure minimum company sales target with high commitment
•  Update customers profile (customer-by-customer) in the system
• Produce timely and accurate daily report to Team Leader in Excel report
• Provide daily verbal report to Team Leader/GM in the morning and before leaving office regarding today plan & today result and tomorrow plan
• Collect, analyze, and evaluate competitor to create sales strategy
• Support colleagues as and whenever necessary
• Prepare document for participating in the bidding
• Create Sales Talk Script for new and existing vehicles
• Follow up tax exemption process with agent and follow up shipping schedule with logistic
• Create and collect Sales Tool Kit of models assigned by Team Leader
• Apply plate registration number for both duty paid and duty free vehicles
• Promote and offer after sales services to customers
• Other tasks assigned by Leader/ Assistant Manager/ Manager 

06/ Sales Manager

Job Requirement

• Bachelor-Degree in Business Administration/ Marketing or other related fields
• Minimum 5year experience in management level especially in auto industry or other related industries
• Managerial, operating and marketing skills
• Good Analytical and creative thinking skill
• Good English Proficiency, both writing and spoken
• Very target oriented with strong leadership skill
• Initiative, Team-lead and Team-Player
• Dynamic, Friendliness, and Good Interpersonal skill
• Proficiency with Microsoft Word, Excel, and Power Point

Job Description

• Together with Sale & Marketing distributor set annual sales target by models and budget plan for the branch
• Monthly monitor, manage, and analyze branch Profit & Loss
• Develop yearly strategic plan for branch
• Draw strategic action plans weekly and monthly with effective daily performance monitoring tools for each group, each staff, each customer segment
• Conduct regular sales review (daily, weekly, monthly) and provide clear instruction for sales recovery in a PDCA manner
• Motivate the branch sales performance by staff and by model via effective/lively management of visualization board
• Review and newly develop sales tools to optimize the company available resources and scheme i.e. financing, used car, accessory, aftersales service, marketing material, With effective monitoring tools at appropriate level
• Daily execute well showroom management to get ready to serve customers
• Continuous review the work process of each staff to level customer satisfaction “Sale Satisfaction Index” in order to comply with the set customer care policy
• Daily monitor, verify, and manage branch’s accounting activities
• Other tasks assigned by supervisor

07/ Service Admin

Job Requirement

• University degree in Management or other related fields
• At least 2 years of professional experiences in the related fields
• Good knowledge of communication and administrative skill
• Good teamwork and interpersonal skills
• Strong supervisory skills and initiative in work
• Strong time management and commitment.

Job Description

• To issue invoice & internal sales, TWC (Toyota Warranty Claim)
• Prepare daily, weekly, monthly report (Lubricant & Painting report)
• To prepare cash refund report
• Prepare request over $100 (purchasing material or part for sold out to customer)
• Prepare request for purchasing, repair, maintenance in W/shop (under & over $100)
• Request and control on staff amenity and stationery
• Follow up credit customer for time to settle payment and prepare summary bill every end of month
• Control tool and equipment usage
• Control on material stock (order & sold out) 
• Prepare trip allowance (travel report)
• Prepare SVC (Service Coupon) contract for customer
• Other jobs as per assigned by CS Leader or Manager.

08/ IT Infrastructure Officer

Job Requirement

• University degree in IT or other related fields
• At least 1-year experience in IT or other related fields
• Broad knowledge and experiences in VMware virtualization environment
• Broad knowledge and experiences in IT support, network, security, etc.
• Good at problem solving, communication skill, and ability to perform multi-tasks and prioritize workload
• Good at English communication both writing and speaking

Job Description

• Monitoring and maintaining daily, weekly, and monthly data backup and recovery plan
• Monitoring and maintaining email server
• Monitoring and maintaining Vmware vSphere environment
• Installing and configuring new hardware and software
• Monitoring and maintaining firewall and security management for all branches
• Maintaining security patches and change management for all clients/servers
• Monitoring and controlling user account and IT asset
• Troubleshoot the infrastructure issue and support
• Performing other tasks as assigned by manager

09/ Technical Instructor

Job Requirement

• University degree in General Management or other related fields
• At least 3-5 years of professional experiences in related field
• Qualified as Toyota Diagnosis Technician level or equivalent
• Good knowledge of communication skill
• Good teamwork and interpersonal skill
• Willing to share experience and best practice to trainees and other staffs
• Proficiency with Microsoft Word, Excel, and Power Point 

Job Description

• Set up the yearly training schedule based on technician grading
• Develop and prepare the training module and training materials
• Conduct the training based on training calendar
• Evaluate and monitor the training result of Technician both classroom and on job training
• Research the advance technology from Toyota Motor Corporation or other source to provide the special course as needed
• Provide the Automotive Fundamental course for new entry technician and related staff
• Monthly report the training result to the training manager for service training Key Performance Indicators and certification request if needed
• Other job as per assigned by Assistant Manager/ Manager 

10/ Technical Training Manager

Job Requirement

• University degree in General Management or other related fields
• At least 3-5 years of professional experiences in related field
• Excellent knowledge of management skill and leadership skill
• Good teamwork, communication, and interpersonal skills
• Strong supervisory skills and initiative in work
• Strong time management and result-oriented toward the job

Job Description

• To develop After-Sales service annual and mid-year training plan
• To ensure all technicians in each branch received fundamental training on Toyota System based on their skill and experience and other training such as Accessory Installation or Technical Instruction
• To ensure all service advisors in each branch received fundamental training
• To ensure all branch managers received fundamental training
• To set up training KPI (All Training Programs) and monitoring on its progress/ performance
• Together with customer service manager to set the target in the area of Fundamentals Enhancement
• Together with customer service general manager to support all branch managers to install appropriate tools and to ensure work safety, high productivities, and good working environment
• To conduct regularly branch visit to check tools and maintenance, requirement of new tools and technician implementation on work procedure, etc.
• To fix check-list set by customer service and train technicians in each branch until they could fix the job
• To manage on subordinate performance to ensure the target achievement by each individual staff
• To ensure the awareness and implementation of safety measure during training in each branch workshop
• To carry out any other duties that may assigned by management

HOW TO APPLY

Interested candidates are requested to submit a Cover Letter and detailed CV stated position clearly with a current photo to the address below:

TOYOTA (CAMBODIA) CO., LTD.
Human Resource & General Affairs Division
Russian Federation Blvd, Phum Borey 100 Khnong, Sangkat Tuk Thla, Khan Sen Sok, Phnom Penh, Kingdom of Cambodia
Or E-mail: [email protected]
Tel: 017 222 077/ 017 333521/017 333403
Please visit us: www.toyota.com.kh
Only shortlisted & qualified candidates will be notified.  Resumes will be kept confidentially and non-returnable.

Deadline: 30-April-2020