Digital Channel Support Supervisor

J Trust Royal is a joint venture between J Trust, a Japanese diversified financial holding company listed on the Tokyo Stock Exchange, and The Royal Group, one of Cambodia’s largest conglomerates. J Trust Royal Bank commenced operations in Cambodia in August 2019 following the acquisition of a majority shareholding in the bank formerly known as ANZ Royal.

About the Role
Role Location: Phnom Penh, Cambodia
Role Type: Permanent, full-time
Reports to: Digital Distribution Manager

As the Digital Channels Support Supervisor, you will manage the day-to-day operations & strategy of the team. This team will provide support on Card Production, Internet Banking, Mobile Banking, Scheme Billing and Profit & Charge, Process Development and produce MIS Report. You will also be involved in Digital related projects and will work with stakeholders to ensure that the quality of service is in place and to identify improvement opportunities.

Key accountabilities are -

• Provide support on Card Production, Internet Banking, Mobile Banking.
• Control card production and deliver within SLA timeline
• Control Visa Card, Master Card and UPI Card billing and produce the report
• Identify and recommend change initiatives to increase team productivity
• Manage operational costs to achieve agreed financial targets and loss
• Support manager in deliver digital banking related projects or initiative
• Manage and deliver projects following to business needs & timeline
• Ensure quality and accuracy of reporting to maximise stakeholder’s satisfaction
• Provide training and support to frontline staff on digital banking related products
• Provide technical skill and development to teams delivering customer solutions
• Identify and recommend change initiative to increase great customer experiences
• Continuous improvement of processes & monitoring of operational cost reductions
• Leading group of people to achieve the business goals
• Alignment and adherence with J Trust Royal strategy, governance policies and processes standards

About You
To be successful in this role, you will ideally bring the following –

• Experiences in digital banking area including internet banking, mobile banking & card production
• Strong knowledge of computer applications includes Microsoft Office and Outlook
• Well understanding of Excel spreadsheet and formula function
• Broaden know ledge in banking and technology
• Strong desire to work in a team oriented
• Would be able to lead a group of people

Our People

We know that any successful organisation is only as good as its people and so at J Trust Royal we value our people and recognise that they are our greatest strength.

Our people are capable, diligent, hard-working, ambitious and caring. They come from all backgrounds and can understand the perspectives of, relate to, and support our customers and their unique financial needs.

Our aim is to provide opportunities to maximise potential for personal growth and by creating a vibrant, energetic, high-performing and open culture.

We listen to feedback from our people and provide programs and opportunities to ensure they feel a sense of achievement and personal connection to their work and career with us.

We work flexibly at J Trust Royal. Talk to us and let us know how this role can be flexible for you.

HOW TO APPLY

To find out more about working at J Trust Royal or to view other opportunities visit https://jtrustroyal.com/en/careers