Insurance Specialist (Sales) / Call Center Representative / Officer, Human Resources / Assistant to Chief Agency Officer / Specialist, Finance / Executive Assistant to CEO & GM / Talent Acquisition (Senior Specialist) / Manager, Compliance / Manager, Corporate Real Estate / Manager, Agency Recruitment / Manager, Business Promotion and Strategy / Manager, Business Development / Agency Manager / Training Manager / Manager, Customer Relations / Manager, Sales Promotion & Event Management / Senior Manager, Trai

Manulife is a leading Canada-based financial services group with principal operations in Asia, Canada and the United States. Clients look to Manulife for strong, reliable, trustworthy and forward-thinking solutions for their most significant financial decisions. Our international network of employees, agents and distribution partners offers financial protection and wealth management products and services to millions of clients. We also provide asset management services to institutional customers. At the end of June 2016, we had US$718 billion in assets under management and administration, and in the previous 12 months we made more than US25.4 billion in benefits, interest and other payments to our customers. Our group of companies operates as Manulife in Canada and Asia and primarily as John Hancock in the United States. Manulife Financial Corporation trades as 'MFC' on the TSX, NYSE and PSE, and under '945' on the SEHK. We are committed to be an equal opportunity employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age”.

To support the business growth in Cambodia, we are looking for dynamic and result-oriented individuals to fill in the position of:
1. Insurance Specialist (Sales)
2. Call Center Representative
3. Officer, Human Resources
4. Assistant to Chief Agency Officer
5. Specialist, Finance
6. Executive Assistant to CEO & GM
7. Talent Acquisition (Senior Specialist)
8. Manager, Compliance
9. Manager, Corporate Real Estate
10. Manager, Agency Recruitment
11. Manager, Business Promotion and Strategy
12. Manager, Business Development
13. Agency Manager
14. Training Manager
15. Manager, Customer Relations
16. Manager, Sales Promotion & Event Management
17. Senior Manager, Training
18. Senior Manager, Customer Analytics and Operations Performance
19. Associate Director, Employee Benefits
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01/ Insurance Specialist (Sales)

(10 Positions Phnom Penh: NA)
(09 Positions Kandal: Sa Ang, Kandal Stung, Kean Svay, Muk Kampol, Takmao, koh Thom, Ang Snoul, Viheasur, Lvea Aem)
(05 Positions Tbong Khmum: Mao Mut, Ou Reang Ov, Ponhea kreak, Kreak, Suong)
(05 Positions Banteay Meanchey: Banteay Menchey, Mongkol Borey, Poipet, Thmar Puok, Pro Net Preah)
(02 Positions Mondul Kiri: Keo Seima, Monduk Kiri)
(03 Positions Preah Sihanouk: Prey Nob, Krong Preah Sihanouk)
(01 Position Ratanak Kiri: NA)
(02 Positions Oddar Meancheay: Onlong Veng, Trapeang Prasat)
(02 Positions Kratie: Krong Kratie, Snoul)
(05 Positions Kampong Thom: Krong Kampong Thom, Stoung, Kampong Thmar, Sankor, Taing Kork)
(05 Positions Kampot: Krong Kampot, Chhouk, Kampong Trach, Kirivong, Komgpong Chrey)
(01 Position Kampong Cham: Prey Chhor)
(01 Position Preah Vihear: NA)
(02 Positions Koh Kong: NA)
(03 Positions Svay Rieng: Krong Svay Rieng, Bavet, Svay Chrum)
(03 Positions Kampong Chhnang: Krong Kampong Chhnang, Kampong Tralach, Tuekphos)
(03 Positions Battambang: Krong Battambong, Mong Russey, Thmar kuol)
(07 Positions Prey Veng: Krong Prey Veng, Peam ro, Peareang, Mae Sang, Phreah Sdach, Romeas haek, Kamchay mear)
(06 Positions Siem Reap: Krong Siem Reap, Phsar Leu, Prasat Bakong, Somikum, Puok, Stung Treng)
(03 Positions Pursat: Krong Pursat, Bakan, Boskna)
(06 Positions Takeo: Krong Takeo, Tram Kok, Bati, Tukmeas, Angkor chey, Prey kabas)
(02 Positions Pailin: Pailin, Kamrieng)
(01 Position Stueng Traeng: Stueng Traeng)

Key Responsibilities:

• The Insurance Specialist is responsible for providing life insurance solutions to Bank's clients
• Work closely with branch sales and service teams to provide innovative product solutions to address client's protection, and long-term saving needs
• Strengthen the long-term relationships with clients by providing excellent customer service
• Perform other tasks as required.

Qualification:

• Candidate must posse at least Bachelor's/ College Degree
• Work experience in bancassurance sales is highly preferred for this position but those with sales and customer service experience gained from banking, transport, pharmaceutical, FMCG, hospitality and IT industries are also encouraged to apply
• Must be self-driven and highly motivated

02/ Call Center Representative (1 Position Based in Phnom Penh)

Key Responsibilities:

• Handle customer inquiries both by telephone, email and other means of communication
• Manage large amounts of inbound and outbound calls such as and not limited to Customer welcome calls, premium due, and past due reminder calls in a timely manner
• Answers customer inquiries by providing valid and accurate information on a first call resolution
• Follow company’s call “scripts” when handling different types of calls
• Identify customers’ needs and provide solutions and/or alternatives if cannot resolve during the first call, escalate unresolved problems immediately to management and follow up to ensure resolution is met
• Build relationships and engage customers by taking the extra mile to provide pleasant customer experience
• Maintains call center database
• Provide customers with product and service information
• Enter new customer information into system
• Update existing customer information
• Follow up customer calls where necessary
• Document all call information according to standard operating procedures
• Complete call logs
• Produce call reports
• Other tasks assigned by management

Qualification:

• Bachelor’s degree
• A minimum of 1 to 3 years experiences in Customer Service
• Strong service delivery customer focus & result oriented
• Ability to meet the client’s requirements and being able to maximize relationships profitability
• PC literate in MS Office, including Word, Excel, PowerPoint
• Mature with strong personal drive
• Strong customer focus and follow-up skills
• Strong communication and interpersonal skills
• Good command of spoken and written English and local language
• Responsible and demonstrated ability to work under pressure

03/ Officer, Human Resources (1 Position Based in Phnom Penh)

Key Responsibilities:

• Follow up on the staff probation confirmation
• Manage personal files/record and ensure its confidentiality
• Ensure what all legal requirements are meet and that Manulife Cambodia is in compliance with
• Prepare monthly employee declaration to ministry of labor
• Coordinate Medical insurance payment and claim
• Performs benefits administration to include communicating and/or clarifying benefit information to employees, claims resolution change reporting, and approving invoices for payment.
• Assist with staff events and engagement activates
• Ensuring new hire paperwork is completed and processed, all legal documents are collected and properly filed.
• Assist other HR related projects and perform other task as requested from time to time.
• Perform tasks as assigned from time to time by the CHRO

Qualification:

• Degree in Management/Human Resources related discipline is preferred
• Minimum 1 Year experience in HR, Management and/or Administration in a large organization
• Computer literate in Microsoft Office
• Good knowledge of Human Resources policies and procedures
• Ability to handle sensitive and confidential information appropriately
• Strong interpersonal skills and ability to relate well to people
• Good in written and spoken English

04/ Assistant to Chief Agency Officer (1 Position Based in Phnom Penh)

Key Responsibilities:

• Digitalize communication tools and processes that support the growth of productivity and sales of advisors
• Communicate performance and action status to stakeholders within Agency Department
• Develop digital materials that promote Advisor Centric Culture (ACC) within Agency Department
• Distribute summary sales productivity daily tracker to Agency unit heads and Agency Managers
• Join Agency Manager’ scheduled phone sessions, once per week per AM in Phnom Penh, and report the activity results (number of participating IAs, number of appointment made.) once per week
• Managing referrals (IAs and Sales Leads) referred by staff and CS to AMs and report the result once per week to Agency unit heads and Agency Managers
• Support other work related matters including payment requests for business travels
• Attend IA mega morning meeting at least once per week
• Be proactive in promoting team culture and environment

Qualification:

• Bachelor Degree
• Good knowledge of standard office administrative and designing tools both practices and procedures 
• Excellent verbal and written in English and Khmer 
• Proven ability in creative design and social media- based communication tools
• 1-2 years of working experience
• Proficient computer skills for the job
• Good organizational, time management and problem solving skills
• Creativity
• Attention to details and accuracy
• Interpersonal skill
• Team player

05/ Specialist, Finance (01 Position Based in Phnom Penh)

Key Responsibilities:

• Involve in the daily operations of the Finance Department 
• Prepare/ post journal entries, perform bank reconciliations, assist in the month-end closing of the accounts 
• Assist in the financial reporting to the regulator, regional office 
• Assist in the preparation of the budget and business plan 
• Complete tasks in a timely manner 
• Participate in departmental special projects and perform other duties as assigned

Qualification:

• Possess at least a degree in finance/ accounting or professional qualification (ACCA, CPA) 
• At least 2 years of relevant working experience in finance and accounting. Candidates with experience in banking or insurance companies will be of added advantage 
• Basic knowledge in Accounting and operational systems, knowledge of the Sun Accounting System will be of added advantage 
• Knowledge of IFRS will be of added advantage 
• Proficient in Microsoft Excel, Word is required
• Self-motivated, able to work independently, possess good inter-personal communication skill and a dynamic team player

06/ Executive Assistant to CEO & GM (01 Position Based in Phnom Penh)

Key Responsibilities:

• Perform secretarial duties and functions to assist the CEO in day to day matters
• Act as a professional, efficient and customer-focused interface between internal and external customers
• Manage and prioritize the flow of CEO's mail; respond and re-direct mail where appropriate
• Monitor and report expenses and ensure cost-effectiveness
• Competently arrange video or/ and phone conferences as required
• Prepare and distribute agenda, minutes and other relevant papers/ information
• Produce general correspondence, presentation pack and reports as required
• Screen telephone calls, manage requests and escalate urgent matters
• Manage travel, accommodation, catering and venue requirements for conferences, meetings and functions
• Establish and maintain database of common contacts, internal and external customers and regularly utilize information
• Perform other tasks as required i.e. small projects

Qualification:

• Bachelor Degree in related field is preferred
• Demonstrated 3-4 years experience and working knowledge of administrative functions in a large international organization
• Good interpersonal, communication and negotiation skills in English and Khmer
• Good organizational and time management skills
• Sound problem solving and decision making skills
• Independent and able to work under pressure
• Attention to detail and accuracy

07/ Talent Acquisition (Senior Specialist) (01 Position Based in Phnom Penh)

Key Responsibilities:

• Provide subject matter expertise within the business in the field of recruitment
• Be the first point of contact for the business area/line managers on day-to-day recruitment activity
• Act as an Education Representative between Life Office Management Association (LOMA) and Manulife Cambodia
• Act as Project Manager for HR Related events
• Coordinate newly-formed Manulife Cambodia Recreational committee
• Develop recruitment strategies to achieve required staffing levels and build recruitment tools, materials for presentations, seminar, career fairs and reports as required
• Deliver high quality candidates within specified timeframe and budget
• Redefine working process of own area in Recruitment and Selection
• Formulate job advertisements and identify sourcing strategies and cost-effective sourcing vehicles to be used
• Make hiring recommendations through creation of summary profiles that cover behavioral competencies of candidates by conducting interview and appropriate assessments
• Conduct pre-employment checks
• Make offer to successful applicants, negotiate when necessary and regret unsuccessful candidates
• Write job descriptions in coordination with the hiring managers
• Update and file candidates' database
• Conduct exit interviews
• Assist in new employee orientation
• Perform other tasks as requested from time to time

Qualification:

• Degree in Management/Human Resources related discipline is preferred
• Minimum 3 years of experience in Recruitment in a large organization
• Knowledge of Human Resources policies and procedures
• Computer literate in MS Word, Excel and PowerPoint
• Capability to handle challenging issues in a diverse and dynamic environment
• Resilience to cope with setback and demands of the job.
• Ability to handle sensitive and confidential information appropriately
• Strong interpersonal skills and ability to relate well to people
• Strong initiative and solid judgment skills
• Good communication skills in English and Khmer

08/ Manager, Compliance (01 Position Based in Phnom Penh)

Key Responsibilities:

• Develop compliance training materials
• Deliver compliance training to staff in Phnom Penh and provincial branches
• Investigate alleged misconducts by sales force
• Execute decision and action from senior management on misconduct
• Communicate sensitive information across departments
• Track and advise management for quality sales practices
• Perform due diligence work as required

Qualifications:

• Law degree holder or related discipline from reputable universities;
• At least 3 years experience in insurance, financial sector or law firm; compliance, audit or complaint handling process or risk management experience will be an advantage;
• Willing to learn about new industry;
• Ability to work effectively in a team and multi-cultural environment;
• Ability to communicate legal and compliance requirements to internal stakeholders;
• Excellent communication, negotiation and influence skills;
• Analytical, attention to details, and creative problem solving abilities;
• Very good command of English language (both writing and speaking);
• PC literate in Ms. Word, Excel, and PowerPoint;
• Personal qualities of integrity, credibility and strong work ethic.

09/ Manager, Corporate Real Estate (01 Position Based in Phnom Penh)

Key Responsibilities:

• Responsible for managing all lease properties as per lease agreement.
• Review maintenance checklist, if any, to carry out the maintenance program.
• Handle tenancy for the premises of the branch(es) and head office(s).
• Planning and implementation of renovations projects.
• Acquisition, ownership and usage of properties/premises owned and/or occupied by the company and recovery of monies related.
• Coordinated in searching new potential branch locations with Business Unit.
• Price negotiation, terms and conditions with landlord.
• Building and Facility Management – ensure that all buildings and premises occupied by Manulife are conducive, effect and safe.
• Manage and oversea work carried out by main contractors so it is completed on time.
• Handle ad-hoc projects such as renovation of premises, event management, etc.

Qualifications:

• Qualification in Property Management and Corporate Real Estate or a related field;
• 3-5 years of experience in real estate, renovation and property management, preferably in the financial industry;
• Demonstrate strong leadership capability and ability to communicate to various level and group of people from different background;
• Ability to work under matrix environment with deadline;
• Ability to manage and work with contractor;
• Understanding of floor plan and renovation/maintenance program;
• Excellent project management skills;
• Excellent knowledge about tender;
• Excellent communication and interpersonal skills;
• Excellent organization and execution skills;
• Ability to work well with local authority including the knowledge of property related legislation;
• Willingness to travel;
• Computer literacy in MS application, Word, Excel, Power Point, and MS Project is a plus.

10/ Manager, Agency Recruitment

(01 Position Based in Banteay Meanchey)
(01 Position Based in Kampong Cham)
(02 Positions Based in Sihanoukville)

Key Responsibilities:

• Design appropriate and competitive recruitment programs and events to facilitate the recruitment of insurance advisers 
• Regularly review different recruitment programs to ensure suitability and effectiveness
• Implement proper and effective selection criteria to hire high-quality insurance advisers
• Ensure management reports are produced to regularly monitor the quality of new recruits and effectiveness of different recruitment programs 
• Supervise the operations of the department and regular recruitment activities to facilitate insurance advisers recruitment (e.g. recruitment seminars and recruitment skills) 
• Supervise implementation of effective recruitment initiatives (e.g. incentive and recognition programs) to promote insurance advisers recruitment 
• Promote a recruiting culture and habit among agency managers 
• Provide recruitment support to agency team
• Perform other task as required

Qualifications:

• Degree holder in Management, Marketing, Business Administration or related field is preferred
• At last 5 years of working experiences with at least 2-3 years in supervisory and management level 
• Demonstrated experiences in human resources recruitment (preferably sales related position) and organizational development
• Good interpersonal skills and outgoing personality to reach different levels of people
• Understanding of agency operations and its system in driving desired behaviors is a plus 
• Good team player; willing to accept challenges and work under high pressure 
• Energetic with initiatives and self-motivated
• Excellent interpersonal, analytical and communication skills both in Khmer and English

11/ Manager, Business Promotion and Strategy (01 Position Based in Phnom Penh)

Key Responsibilities:

Business Promotion:

• Promote career and business as an insurance advisor with Manulife on social media and other channels.
• Provide initiatives and add creativity on recruitment activities, campaigns, and recognition programs.
• Be a focal point to digitalize recruitment recognitions (e.g. for top AMs, top recruiters, MDRT members, core producers, and the like).
• Coordinate regional and international award programs for agents, field leaders, and AMs.
• Develop and lead Agency Social Responsibility activities to build good agency public image. Monitor and evaluate outcome and impact of these Agency Social Responsibility activities.
• Create and organize new recruitment events, including coffee chat with potential candidates.

Agency Strategies:

• Work closely with those in charge of leading agency strategies (full-time leaders program, virtual learning platform, operations expansion, digital tools (CMP/Genie), etc.).
• Monitor and evaluate progress on these agency strategies. Provide the progress report on a monthly basis.
• Ensure that communication on recruitment-related matters and agency strategies is correct and timely.
• Design strategy posters and other strategy-related communications.
• Develop budget planning for the others who lead the agency strategies.
• Maintain good relationship with HoS/SAMs/AMs/Department Heads, agency force, and the company staff at large.
• Perform other tasks as required from time to time

Qualifications:

• Degree holder in Management, Marketing, Communication, Business Administration or related field is preferred
• Possess 1-3 years of relevant working experience
• Demonstrated experiences in agency recruitment and strategic governance
• Good interpersonal skills and outgoing personality to reach different levels of people
• Good team player; willing to accept challenges and work under high pressure 
• Energetic with initiatives and self-motivated
• Excellent interpersonal, analytical and communication skills both in Khmer and English
• MS Office and design skill

12/ Manager, Business Development

(09 Positions Based in Phnom Penh)
(01 Position Based in Takeo)
(09 Position Based in Stueng Treng, Ratanak Kiri, Presh Vihea)
(01 Position Based in Tboung Khmum, Kratie, Mondul Kiri)

Key Responsibilities:

• The Business Development Manager is responsible for providing life insurance solutions to Bank's clients
• Provide training/coaching and supervision to ensure success of insurance sales.
• Work closely with branch sales and service teams to provide innovative product solutions to address client's protection, and long-term saving needs
• Strengthen the long-term relationships with clients by providing excellent customer service
• Develop and maintain a positive working environment for team members.
• Perform other tasks as required.

Qualifications:

• At least 5 years experience in financial industry in sale role (bank or insurance is preferred)
• Bachelor degree Marketing, business, Finance or related field is preferred
• Work experience in bancassurance sales is highly preferred for this position but those with sales and customer service experience gained from banking, transport, pharmaceutical, FMCG, hospitality and IT industries are also encouraged to apply
• Must be self-driven and highly motivated and have Strong leadership and influencing skills
• Personable, with good interpersonal and communication skills
• Proven track record in sales management and people management are definite advantage
• Knowledge of insurance products in particular and the financial services industry in general
• A vested interest in keeping abreast of the industry and market trends
• Strong analytical, inter-personal, communication (verbal and written) and business development/sales skills.
• Strong networking, innovative and strategic skills
• Ability to influence cross-functional teams without formal authority
• Good and presentation skills

13/ Agency Manager

(01 Position Based in Battambang)
(01 Position Based in Kampong Cham)
(02 Positions Based in Kandal-Takhmao)
(02 Positions Based in Phnom Penh)

Key Responsibilities:

• Recruit quality insurance sales people
• Provide necessary training, coaching and supervision to ensure success of insurance sales people
• Build, manage and supervise own sales team to deliver sales target of the company
• Build new relationships and strengthen existing client relationships
• Oversee and organize team activities to ensure cohesiveness of team and productivity of team members
• Develop and maintain a positive working environment for team members

Qualifications:

• Bachelor degree in Marketing, Business, Finance or related field is preferred
• Proven track record in sales management and people management a definite advantage
• Good at using MS Office
• Knowledge of insurance product in particular and the financial services industry in general
• A vested interest in keeping abreast of the industry and market trends
• Strong analytical, inter-personal, communication (verbal and written) and business development/sales skills
• Sales focus, results driven, relationship building, professional maturity, teamwork and self-confidence
• Strong networking skills

14/ Training Manager (02 Position Based in Phnom Penh, Kampong Cham)

Key Responsibilities:

• Identify, develop and deliver training and coaching programs related to sales using a variety of methods such as classroom training, demonstrations, on-the-job training, meetings, conferences, and workshops
• Constantly analyze training needs of IS to develop new training programs or modify and improve existing programs for better result
• Conduct industry surveys to identify latest promotional activities.
• Develop and organize training manuals, multimedia visual aids, and other educational materials as required
• Prepare, control and monitor training budget and cost review for department
• Perform other tasks as required.

Qualifications:

• Bachelor Degree holder in Education, Human Resources, Business Administration or related field is preferred
• Experiences in front-line sales, sales training or people development role for at least 2-3 years
• Practical knowledge of sales process a must
• Knowledge of life insurance products will be an advantage but not a must
• Energetic with initiatives and self-motivated
• Ability to work with people - project management skills are essential
• Good interpersonal, analytical and communication skills both in Khmer and English

15/ Manager, Customer Relations (01 Position Based in Phnom Penh)

Key Responsibilities:

• To establish a SOP as guided by the Customer Complaints Handling Procedures
• Handle escalated complaints from front liners and other parties.
• Handle customer complaints and conduct root cause analysis for continuous improvement in operations, processes and service delivery.
• Handle complaints that require special attention. E.g. involving local Regulators, Senior Management Team, social media, and serious complaints.
• Investigate and provide solutions to  customers' problems, which may be complex or long-standing problems that require special handling
• Handle customer complaints or any major incidents, according to procedures while injecting appropriate business sense and be customer focus.
• Manage and  keep accurate records of discussions or correspondence with customers
• Develop feedback or complaints procedures for customers to use
• Develop/enhance customer service procedures, policies and standards for the organization
• Explore with other managers to discuss possible improvements to customer service
• Develop training plans and conduct training/briefing/best practice sharing to complaint handling staff.
• Guide and coach complaint handling staff on resolving complaints at first contact
• Ensure work processes are in accordance with company’s procedures and in compliance with all relevant regulatory guidelines
• Create customer loyalty through the delivery of unrivalled customer service
• Collaborate with various departments such as Customer Experience, Product, Sales, and Compliance to develop preventive measures that will reduce complaints.
• Act as an independent party to ensure that complaints are handled objectively and complainants are treated fairly.
• Reporting and highlighting serious complaints to the relevant parties.
• Provide monthly reporting to Senior Management Team.
• Perform other tasks as assigned by management from time  to time

Qualifications:

• Bachelor degree in Business related field is preferred
• Over 3-5 years combined working experience in Customer Service, Process Improvement, Decision Making, Process management, Staffing, Planning, Budget control, Trend Analysis , Developing Standards
• Customer service background
• All levels of staff, management and sales force
• Possess customer-oriented personality
• Excellent interpersonal, communication and problem solving skills
• Demonstrate initiative, commitment, and responsibility
• Attention to details and accuracy
• Statistical analysis and presentation of complex information
• Innovator with a positive “can do” attitude and a positive attitude to change
• Computer literate in MS Word, Excel and PowerPoint

16/ Manager, Sales Promotion & Event Management

Key Responsibilities:

• Corporate/Business Partnership with big companies, schools, etc.(Bring valued Leads, especially new High Net Worth Clients)
• Event and Conference Project Coordinator (Manage and coordinate all Department’s events  and Conferences
• Business Promotion & Recognition Platforms (Design recognition platforms and planning to attract more core producers for more business volume)
• Hosting Department’s events when necessary
• Perform other Ad-hoc tasks as required from Head Department

Qualifications:

• Bachelor degree in Business related field is preferred
• Over 3-5 years combined working experience in Customer Service, Process Improvement, Decision Making, Process management, Staffing, Planning, Budget control, Trend Analysis , Developing Standards
• Customer service background
• All levels of staff, management and sales force
• Possess customer-oriented personality
• Excellent interpersonal, communication and problem solving skills
• Demonstrate initiative, commitment, and responsibility
• Attention to details and accuracy
• Statistical analysis and presentation of complex information
• Innovator with a positive “can do” attitude and a positive attitude to change
• Computer literate in MS Word, Excel and PowerPoint

17/ Senior Manager, Training (01 Position Based in Phnom Penh)

Key Responsibilities:

• Reporting to Head of Agency Training, the successful incumbent is responsible for providing effective sales training and coaching programs for sales management personnel at different career stage. 
• Identify, develop and deliver training and coaching programs related to sales using a variety of methods such as classroom training, demonstrations, on-the-job training, meetings, conferences, and workshops 
• Constantly analyze training needs of IS to develop new training programs or modify and improve existing programs for better result 
• Conduct industry surveys to identify latest promotional activities 
• Develop and organize training manuals, multimedia visual aids, and other educational materials as required 
• Prepare, control and monitor training budget and cost review for department 
• Perform other tasks as required

Qualifications:

• Bachelor Degree holder in Education, Human Resources, Business Administration or related field is preferred 
• Experiences in front-line sales, sales training or people development role for at least 2-3 years 
• Practical knowledge of sales process a must 
• Knowledge of life insurance products will be an advantage but not a must 
• Energetic with initiatives and self-motivated 
• Ability to work with people - project management skills are essential 
• Good interpersonal, analytical and communication skills both in Khmer and English

18/ Senior Manager, Customer Analytics and Operations Performance (01 Position Based in Phnom Penh)

Key Responsibilities:

• Develop/monitor/reporting Operations performance measured against standard or prescribed indicators of effectiveness, efficiency such as, cycle time, productivity, waste reduction, and regulatory compliance.
• Building strong, working relationships with senior leaders in organizations to ensure organizational alignment and coordination to enable value stream execution
• Continuously manage process quality and data quality with compliance to internal standards and policies  
• Building strong, working relationships with People Managers and Budget Planners to align business performance management methods directly to people commitments as well financial allocation classifications
• Contributing to future state Operational architectures by providing documented business strategies mapped to process models and strategic initiatives
• Develop hypothesis driven customer growth strategies through the use of data, analytics, industry findings, and cross functional partnership
• Leverage data and analytics to identify and develop innovative and out-of-the-box personalization strategies to test across customer cohorts, this may include new types of offers, multi-channel contact pulse, messaging, external partnerships, etc
• Size and scope customer growth opportunities, analysis to support business case and partnering with segment/program owners to design test pilot
• Work with cross functional teams to launch these strategies and close loop performance management, this may include test design, measurement methodology and adhoc campaign performance analysis
• Conduct hypothesis-driven analysis within customer cohorts that surface growth opportunities for merchandising partners
• Produces the results for presenting to a variety of stakeholders
• Works directly with external vendor/partner resources, for development of business and/or customer insights to personalization plans 
• Perform other tasks as assigned by management from time to time

Qualifications:

• BA/BS. MS/MBA preferred.
• Educational background in a quantitative field (e.g., math, statistics, economics, operations research) coupled with strong business acumen
• 3+ years experience in customer analysis and insight development, customer behavioral analytics, database marketing or related field
• Demonstrated track record of growth and progressive responsibility over time
• 3 yrs+ Strategy & Analytics experience in retail, consumer packaged goods, OR related consulting environment.
• 3+ yrs using SQL and 3+yrs in utilizing advanced Excel techniques
• Experience with wide variety of Advanced Analytics techniques; statistical analysis skills strongly preferred
• Demonstrated track record of growth and progressive responsibility over time
• Strong result/findings synthesis and communications skills (both verbal and written)
• Be a self-starter, motivated by a passion for developing the best possible solutions to complex problems
• Strong problem structuring and solving skills – including data structuring, quantitative reasoning, and implications development.
• Demonstrated capability to deliver work and provide positive leadership in fast-paced, multi-project team-oriented environment.
• Flexible and can tolerate ambiguity and still operate effectively

19/ Associate Director, Employee Benefits (01 Position Based in Phnom Penh)

Key Responsibilities:

• Lead from the front whilst developing a strong group life sales team
• Work through and with the team of agents and managers to achieve predetermined goals and objectives.
• Provide necessary training, coaching and supervision to ensure the success of the team.
• Support company strategies in a positive and creative manner.
• Build lasting relationships with customers and team members alike with a strong relationship focus to ensure repeated business
• Maintain the highest standards of professionalism within the market 
• Work with the organization to ensure the continuous development and professionalism in the team
• Control and organize all necessary events and activities in your team with the support of the sales promotion team as required within budget.
• Build a climate of success within the team.
• Ensure all agents and managers are managed to clear goals and targets.

Qualifications:

• Bachelor degree in Business, Marketing, Finance or related field is preferred
  • Knowledge of insurance product in particular and the financial services industry in general
  • A vested interest in keeping abreast of the industry and market trends
  • Strong analytical, inter-personal, communication (verbal and written) and business development/sales skills
  • Sales focus, result driven, relationship building, professional maturity, teamwork and self-confidence
• Strong networking skill
  • To respect and work in a positive manner with all staff and departments within the company
  • Maintain the highest ethical and moral standards and gain the respect of clients, partners, and government officers whilst being a positive ambassador for Manulife in the market place

HOW TO APPLY

Interested applicants meeting the above requirements should submit their CVs, covering letters and National ID card by going to this link: https://manulife.wd3.myworkdayjobs.com/MFCJH_Jobs/2/refreshFacet/318c8bb6f553100021d223d9780d30be?fbclid=IwAR1B4i_jie4dak2pFjUFjk6lR1tndN6sivfD8d4s5-7T4b-NR8Ohp7eoABY and follow each of its step.

For more details please contact Ms. Kimleng Moul via [email protected]. Or Ms. Choury Chim via [email protected]. Application should be submitted before 03rd April 2020.  Only shortlisted candidates will be contacted.