Assistant Marketing Manager / Customer Relation Officer / Area Sales Executive / Admin Senior Officer / Customer Service Senior Officer/ Warehouse Officer / Technician / Sales Consultant (PP, SR, BTB) / Service Advisor / អ្នកបើកបរ​ (៤នាក់)

Toyota is the world's first automobile manufacturer to produce more than 10 million vehicles per year with the business operation in over 140 nations and the employment of more than 300,000 staffs across the globe. Due to rapid development, TOYOTA (CAMBODIA) CO., LTD has been established to be the Exclusive Sole Distributor for the supply of all Toyota brand vehicle, Genuine Spare Parts and Quality Service in the territory of Cambodia accompanied by over 200 professional local employees. Career opportunity at Toyota Cambodia is exceptional for long-term professional growth along with a number of exciting remuneration packages and benefits. We are here to coach and guide you to fulfill your career goal. To develop and expand our operation in Cambodia, we are now seeking candidates to fill many positions as below:
01. Assistant Marketing Manager
02. Customer Relation Officer
03. Area Sales Executive
04. Admin Senior Officer
05. Customer Service Senior Officer
06. Warehouse Officer
07. Technician
08. Sales Consultant (PP, SR, BTB)
09. Service Advisor
10. អ្នកបើកបរ  (៤នាក់)
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01/. Assistant Marketing Manager

Job Requirement

• Bachelor’s degree, preferably in management/marketing with 3-5 years’ experience in marketing
• Experience working in automotive industry is highly preferably
• Motivated, positive attitude, pro-active, and team-work oriented
• Good communication and interpersonal skills
• Preference will be given to candidates with management experience
• Excellence knowledge of communication and convincing skill
• Proficiency in English both writhing and speaking
• Logical thinker, able to work efficiently with raw data, and provide analysis
• Proficiency with Microsoft Word, Excel, and Power Point with good presentation skill

Job Description

• In charge of all marketing activities (product, branding, Above The Line & Below The Line, digital) per annual marketing and report to management monthly
• Formulate new marketing strategy based on available budget and achievement target
• Communicate closely with branches/ related departments on marketing plans and support
• Support on the communication with agency and team to make a smooth collaboration with successful result
• Support product team to formulate the correct product and pricing strategy for Cambodia Market
• Communicate and work closely with overseas TOYOTA team making sure all tasks done per plan
• Oversea on PR planning and execution
• In charge of market survey to see the market demand trend to make a right market approach strategy and bring the right product to the market
• Other tasks assigned by Manager/GM

02/​​​​ Customer Relation Officer

Job Requirement

• University degree in administration or other related fields (At least year 3)
• Having an experience of call center or customer service is preferable
• Excellent knowledge of communication skill
• Good teamwork and interpersonal skills
• Good comment in English for Speaking, Writing, and Listening
• Knowledge of Computer (Work, Excel, and Power point)
• Honest, respect, flexible, responsible, hardworking, able to work under pressure

Job Description

• Daily update customer feedback into system
• Daily call to customer to seek for their feedback/complaint/inquiry with soft and proper manner
• Be able to respond to customer properly once complain exist
• Be able to identify customer’s concern and need
• Ensure to finish daily and weekly report customer feedback to leader and manager
• Follow up with dealer for checking the root cause of customer feedback/complain and pending issue
• Request and control on staff amenity and stationery
• Do general admin task in division (payment, travel, report…)
• Other task assign by leader and manager 

03/ Area Sales Executive

Job Requirement

• University degree in Marketing or other related field
• At least 3 years working as an Outdoor or Area Sales
• Be honest, integrity, and excellent attitude toward customer, team and company
• Ability to work with Limited Supervision
• Good Knowledge of communication in Khmer and English
• Sound knowledge of automotive market
• Willing to travel anywhere with a valid driving license
• Good knowledge in computer skill

Job Description

• Conduct outdoor new car sales activities to achieve the company target set
• Build close relationship with customer and offer them choices to meet the demand
• Perform tasks in proper plan and ready for the regular performance review
• Update customer status and ensure live customer at all time
• Seek support from superior in order to deliver the commitment
• Update the market situations in the geographical area on a regular basis
• Optimize tasks per the right process and ensure 100% compliance to company policy, guideline and especially Safety First
• Demonstrate strong team value and spirit

04/ Admin Senior Officer

Job Requirement

• Bachelor degree in Business Management or related field
• 1-year experience in accounting/credit officer or admin task (experience in Rental Service business is recommended)
• Team player, initiative, friendly, fresh and service oriented
• Good communication and interpersonal skills with sound English literature
• Proficiency with Microsoft Word, Excel, and PowerPoint
• Willing to work hard, honest and self-motivated

Job Description

• Assessment of Fleet Lease customer
• Tracking the mileage:
  • GPS data monitoring
  • Report to Fleet Lease Assistant Manager of the mileage every month of all the Rental cars
• Fixed Asset control (vehicle and GPS device)
• Preparing and proceeding the contract of Car Rental Agreement
• Supporting manager to make marketing material and tool development for Fleet Lease business
• Receiving phone call in case of accident of Rental car
• Delivering invoice and receipt
• Managing event
• Communicating with insurance agency for yearly term and condition
• Other tasks as assigned by supervisor

05/ Customer Service Senior Officer

Job Requirement

• University degree in General Management or other related fields
• Good knowledge of communication
• Good teamwork and interpersonal skills
• Speedy and accuracy jobs requirement
• Good at problem solving
• Strong time management and result-oriented toward the job
•  Logical thinker, able to work efficiently with raw data and provide analysis
•  Proficiency in English language

Job Description

• To set KPI for each dealer following the annual budget plan
• To monitor performance and provide field support to each dealer through regular meeting for a better improvement
• To develop visualize tool for supporting dealer operation
• To ensure the good implementation of Customer Service process
• To support on warranty policy and Standard Operating Procedure (SOP)
• To collaborate with Customer Relation department to enhance appointment activity, Periodic Maintenance reminder, Post Service Follow Up, and
• Customer Satisfaction Index to achieve high customer retention
• To collaborate with Customer Service marketing for a better understanding on operation performance of
• each dealer and seek for improvement
• To ensure timely and accurate Customer Service report
• To perform other tasks assigned by Management

06/ Warehouse Officer

Job Requirement

• Bachelor Degree in marketing or other related fields
• Excellent knowledge of communication and convincing skill
• Good teamwork and interpersonal skills
• Speedy and accuracy jobs requirement
• Strong time management and result-oriented toward the job
• Good at English language (speaking, writing, and listening skill)

Job Description

• To take care of dealer parts operation and ensure the storage technique
• To ensure accuracy of Electronic Parts Catalogue usage to find right parts number and offer to service advisor to maximize Toyota Genuine Parts Sale
• To perform stock transfer, receiving, binning, supplying parts to workshop and ensure proper monthly stock count in warehouse
• To promote Fix-It-Right activity through Right Parts Supply
• To monitor stock in proper inventory level and conduct monthly stock counting
• To prepare daily lost sales record and follow up of back order
• To cooperate with service advisors, conduct product proposal to boost parts, labor sales and role as service advisor as required
• To keep warehouse in a good order, clean and maintain parts stock without lost
• To perform other tasks as assigned by Leader/Manager

07/ Technician 

Job Requirement

• Graduation of diploma Technical School or other related fields
• Be patient and self-discipline
• Good teamwork and communication with stakeholders
• Be able to understand the repair manual or technical tip in English
• Team player, initiative, friendly, fresh and service oriented
• Strong time management and result oriented toward the jobs

Job Description

• Conduct all General Repair and periodic maintenance jobs
• Be sure to understand customer's request and service advisor’s comment
• Cooperate and share information to Service Advisors for better explanation to customers
• Strictly inspect for additional repair jobs to boost sales of Toyota genie parts and labor sales
• Maintain tools and equipment in good condition and cleanliness
• Avoid repeated repair or damage of customer's vehicles resulted from carelessness
• Keep customer's vehicle clean and turn position of radio, seat and air conditioner to original position
• Well inform to Service Advisors before starting to conduct additional repair jobs
• Strictly communicate with leader for support to prevent conducting unreliable jobs
• Fully support Service Advisors when conducting promotional campaign
• Keep up-to-dates on the latest technical information such as technical service bulletins
• Perform other task as assigned by Leader/Manager

08/ Sales Consultant (PP, SR, & BTB)

Job Requirement

• Bachelor degree of Business Administration /Management or related field
• Excellent communication
• Outstanding fresh graduated student
• Good English communication
• Team player, initiative, friendly, fresh and service oriented
• Good command of both spoken and written English
• Knowledge of computer word, excel and power point

Job Description

• Proactively identify new inquiry and maintain full information of opportunity
• To identify the needs of customers and provide a sufficient resolution in order to fulfill customer expectation
• To conduct frequent communication with customer by phone call, mail, written letter and visit customer premises and build strong relationship
• To ensure minimum company Sales Target with high commitment
• To update your customer profile (customer-by-customer)
• To ensure display in showroom are clean and create new idea of Showroom decoration when on showroom standby duty
• Timely and accurate do daily report for superior
• To collect, analyze and evaluate competitor and a market in order to create sales strategy
• After Sales Service reminder by phone call and ensure customers understand the benefit of Service Maintenance and come for service base on schedule
• To support peer colleague as and when necessary
• To conduct other jobs as assigned by supervisors or managers

09/ Service Advisor

Job Requirement

• University Degree in Marketing or other related fields
• Excellent knowledge of communication and convincing skill
• Good Teamwork and interpersonal skill
• Speedy and accuracy jobs requirement
• Strong time management and Result-Oriented toward the Job
• Good Knowledge in English (Speaking, writing, and listening skill)

Job Description

• Greeting customer and help them to buy/use Toyota Quality Service and Genuine Parts
• Maximizing customer traffic in Workshop with high retention rate
• Conduct quality check before delivery to make sure all jobs are done properly
• Well explain to customers about all points of current repair done and invite them for next service
• Use system to find correct parts number and check parts stock availability
• Prepare quotation for both parts and service
• Issue invoice for customers after the repairing is done
• Record lost sales for both parts and service availability
• Handle customers complaints based on fact
• Conduct product proposal regularly to boost parts and labor sales
• Do the follow up call to all pending product proposals and quotations and update the report to supervisor
• Other jobs as per assigned by Leader or Manager

10/ អ្នកបើកបរ​​​ (៤នាក់)

Job Requirement

• ភេទប្រុសឬស្រី អាយុចាប់ពី18-30ឆ្នាំ
• យ៉ាងហោចណាស់រៀនថ្នាក់ទី9នៃសាលាចំណេះដឹងទូទៅ
• ចេះសរសេរ នឹងអានភាសាខ្មែរ និងចេះនិយាយភាសាអង់គ្លេសបានខ្លះ
• ត្រូវមានប័ណ្ណបើកបររថយន្ត (ប្រភេទខ)
• មានការអត់ធ្មត់ ព្យាយាម ស្មោះត្រង់និងមានទំនាក់ទនងល្អក្នុងការងារ

Job Description

• ថែរក្សា និងសំអាត នូវរថយន្តដែលត្រូវបើកបរ
• ត្រួតពិនិត្យ និង រៀបចំ Seat Cover & Flormate មុន និងក្រោយពេលប្រគល់រថយន្ត
• បញ្ចូន ឯកសារដូចជាសន្លឹកកិច្ចការ វិក័យបត្រ និងឯកសារ ផ្សេងៗ ពីជាន់ មួយទៅ ជាន់ដទៃទៀត
• ធានាមិនអោយមាន គ្រោះថ្នាក់ឬ ការបះទង្គិចផ្សេងៗ ទាំងក្នុង និងក្រៅ បរិវេណក្រុមហ៊ុន
• បើកបររថយន្ត ចេញ និងចូល រោងជាង ពី ប៉ុងសំរាប់ជួសជុល កន្លែងលាងសំអាតរថយន្ត និងពីជាន់មួយទៅជាន់ដទៃទៀតដោយអនុវត្តន៍តាមគោលការណ៍សុវត្ថិភាពដែលបានកំណត់
• បើករថយន្ត ជូន ជាង និងបុគ្គលិកដើម្បីបំពេញភារះកិច្ចតាមខេត្ត និង ក្នុងទីក្រុង
• ទិញសំភារះ និង ដឹកជញ្ជូន សំភារះ Tools និង equipment សំរាប់រោងជាង ឬការិយាល័យ
• ផ្លាស់ប្តូរវេន ប្រចាំការរៀងរាល់ថ្ងៃចុងសប្តាហ៍ នឹងថ្ងៃឈប់សំរាកផ្សេងៗ ជាក្រុម ដើម្បី សម្រួលដល់ប្រតិបត្តិការណ៍ផ្សេង
• ការងារដទៃទៀត ដែលកំណត់ដោយប្រធានក្រុម/ប្រធានផ្នែក

HOW TO APPLY

Interested candidates are requested to submit a Cover Letter and detailed CV stated position clearly with a current photo to the address below:

TOYOTA (CAMBODIA) CO., LTD.
Human Resource & General Affairs Division
Russian Federation Blvd, Phum Borey 100 Khnong, Sangkat Tuk Thla, Khan Sen Sok, Phnom Penh, Kingdom of Cambodia
Or E-mail: [email protected]
Tel: 017 222 077 / 017 333 521 / 017 333 403
Please visit us: www.toyota.com.kh
Only shortlisted & qualified candidates will be notified.  Resumes will be kept confidentially and non-returnable.

Deadline: 30-April-2020