Call Center Consultant

BRED Bank (Cambodia) Plc., is a subsidiary of the cooperative BRED Banque Populaire, a member of the BPCE Group, the 2nd largest banking group in France, serving more than 31.2 million customers, employing more than 100,000 people worldwide, and counting 9 million cooperative shareholders. 

BRED Bank (Cambodia) Plc is the bank for all the people and businesses of Cambodia who like to keep things simple and easy. We are looking for the qualified candidate who has experience in the banking sector to fill in the below position.

Position: Call Center Consultant
Location: Phnom Penh

Job Summary: A Call Center handle inbound and outbound calls. Their responsibility is to respond to incoming calls from the customers to take their orders, answer questions and inquiries, troubleshoot problems, provide information and handle complaints regarding the products or services. Additionally, Call Center Consultants are responsible for making outgoing calls upon business assignment.

Key Responsibilities:

• Answering phone from customer professionally and responding to customer inquiries and complaints.
• Handling and resolving customer complaint regarding product sales to customer service problem.
• Providing customer with the organization’s service and product information.
• Processing orders request by customers.
• Identifying, escalating priority issues and reporting to the highlevel management.
• Routing inbound call to appropriate resources.
• Following up complicated customer calls where required.
• Completing call notes and call reports as necessary and updating in the customer relationship management. 
• Obtaining and evaluating all relevant data to handle complaints and inquires.
• Recording details of comments, inquiries, complaints, and action taken.
• Managing administration, communication, coordinating with internal department.
• Other duties as assigned.

Education and Experience Requirements:

• Minimum Bachelor Degree and at least 1 year experience in similar position.
• Open availability Mon through Sun and work rotation within 24hrs.
• Ability to work with others in a close manner.
• Good English communication and French language is a plus.
• Good computer skills.
• Good multi-tasking skills.

Core Competency Requirements:

• Knowledge retention.
• Customer orientation and excellence communication with proactive listening skill.
• Ability to explain complex information clearly and simply.
• Flexible and calm under pressure.
• Good planning, negotiation, problem solving & organizing skills.
• A strong desire to work in a team and dealing with complaints.

HOW TO APPLY

Interested candidates, please submit your resume to this email address: [email protected]