Job Details

Relationship Manager - Retail Banking Branch / SME Relationship Manager - Retail Banking / Branch Manager / Chief Teller / Deputy Chief Teller / Teller

BRED Bank (Cambodia) Plc.,
Posting Date: 07 Feb 2020
Closing Date: 07 Mar 2020
Job Type: Full-Time,
Seniority Level: Experienced Level,
Job location: Phnom Penh,
Ad Type: Top

BRED Bank (Cambodia) Plc., is a subsidiary of the cooperative BRED Banque Populaire, a member of the BPCE Group, the 2nd largest banking group in France, serving more than 31.2 million customers, employing more than 100,000 people worldwide, and counting 9 million cooperative shareholders. 

BRED Bank (Cambodia) Plc is the bank for all the people and businesses of Cambodia who like to keep things simple and easy. We are looking for the qualified candidate who has experience in the banking sector to fill in the below position.
1. Relationship Manager - Retail Banking Branch
2. SME Relationship Manager - Retail Banking
3. Branch Manager
4. Chief Teller
5. Deputy Chief Teller
6. Teller

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01/ Relationship Manager - Retail Banking Branch 
(2 positions)
Location: Chbar Ampov Branch

Key Responsibilities:

  • Meet and exceed the assigned sales and revenue targets though acquiring new customers for deposit and lending products
  • Manage and grow existing customer portfolio for FUM, loan, revenue and profitability
  • Leverage and expand customer relationship to maximize referral, cross selling and new business opportunities
  • Contribute to the business success by initiating and participating in various coldcalling and marketing activities
  • Provide high standard of service to all customers at all times
  • Be always attentive to all customer needs, issues or complaints and provide appropriate solutions and effective complaint handling
  • Manage the quality customer portfolio, maintain accurate records, and always follow the bank’s policies and compliance procedures
  • Minimize and make immediate report on any potential financial or operational losses
  • Stay updated with bank’s products suite, marketing campaigns and competitor’s activities to ensure superior product knowledge

Required Education & Experience:

  • Minimum Bachelor Degree
  • OR lower degree accepted if at least 3 years' experience in similar position
  • Computer literacy and English language proficiency (French language is a plus)
  • Proven sales and service record in banking or related industries
  • Financial background, analytical and credit background

Required competencies:

  • Discretion, integrity and rigor
  • Customer focus and strong communication skills
  • Outgoing personality, confidence and ability to work under pressure
  • Autonomous and pro-active
  • Good planning, negotiation, problem solving & organizing skills
  • Desire to go extra and beyond responsibilities
  • Be a team player and like to deal with challenges


02/​ SME Relationship Manager - Retail Banking (2 Positions)
Location: Chbar Ampov Branch

Key Responsibilities:

  • Meet and exceed the assigned sales and revenue targets though acquiring new customers for deposit, Retail SME and other lending products
  • Understand customer’s lending needs and provide suitable solutions through consultation
  • Collecting supporting documents, prepare credit memorandum with the provision of strong analysis, recommendation and business justification
  • Manage and grow existing customer portfolio for FUM, loan, revenue and profitability
  • Leverage and expand customer relationship to maximize referral, cross selling and new business opportunities
  • Contribute to the business success by initiating and participating in various coldcalling and marketing activities
  • Provide high standard of service to all customers at all times and address all customer’s complaints/issues in the professional manner
  • Manage the quality customer portfolio, maintain accurate records, and always follow the bank’s policies and compliance procedures
  • Be vigilant on any early credit warning signs and make immediate report on potential financial or operational losses
  • Stay updated with bank’s products suite, marketing campaigns and competitor’s activities to ensure superior product knowledge

Required Education & Experience:

  • Minimum Bachelor Degree
  • OR lower degree accepted if at least 3 years' experience in similar position
  • Computer literacy and English language proficiency (French language is a plus)
  • Proven sales and service record in banking or related industries
  • Financial background and credit background

Required competencies:

  • Discretion, integrity and rigor
  • Customer focus and strong communication skills
  • Strong analytical skills with ability to articulate complex issues
  • Confidence, pro-active and ability to work under pressure
  • Good planning, negotiation, problem solving & organizing skills
  • Desire to go extra and beyond responsibilities
  • Be a team player and like to deal with challenges


03/ Branch Manager
Location: Chbar Ampov Branch

Key Responsibilities:

  • Manage dayto-day branch operation including sales, service, administration and compliance to ensure smooth business operation
  • Produce exceptional results in branch key indicators including the sustainable growth in deposit, loan, number of customers, productivity, revenue and profitability
  • Proactively spot business opportunities, put action plans and implement marketing activities to capture business and increase market share
  • Ensure key customers of the branch both loan and deposit are well serviced and retained through excellent retention strategy
  • Lead and inspire the team to always provide superior service to customers by following the bank’s service standard, understanding customer needs and recommending best financial solutions that exceed their expectations
  • Lead the team to build and increase sales networks/referrals and maintain deep relationship with customers in order to increase more businesses
  • Proactively and regularly identify gaps within branch which include customer dissatisfaction/complaint, team knowledge and productivity followed by the proposed solutions or recommendation and follow up actions to ensure gaps are closed and continuous improvement is made
  • Provide regular coaching, encourage and empower team to be at their best, promote twoway communication and create an open, honest and motivating team environment
  • Develop and be the role model to the team in following bank’s procedures and compliance to ensure no surprise is discovered
  • Stay updated with competitors’ activities, report make recommendation

Required Education & Experience:

  • Minimum Bachelor Degree
  • At least 3 years' experience in similar position
  • Computer literacy and English language proficiency (French language is a plus)
  • Sense of understanding about economic environment and impact of country factors on customer’s business as well as the bank

Required competencies:

  • Good organizational and time management skills
  • Effective communication
  • Strong selfmotivation and excellent interpersonal skills
  • Ability to lead and work effectively in a team environment
  • Sound sales and negotiation skills
  • Excellent relationship building skills both internal and external


04/ Chief Teller
Location: Chbar Ampov Branch

Key Responsibilities:

  • Control all cash transactions
  • Control all cash foreign exchange transactions
  • Responsible for vault room and all till management
  • Control all transactions into core banking system
  • Ensure staff training and compliance with procedures

Required Education & Experience:

  • Minimum Bachelor Degree
  • At least 3 years' experience in similar position.
  • Fluency in English (written and spoken)
  • French language is a plus.
  • Excellent computer skills in Excel
  • Team Management experience

Required competencies:

  • Discretion, integrity and rigor
  • Ability to enter numerical data on computer with speed and accuracy.
  • Effective communication.
  • Autonomous and pro-active.
  • Quick learner.


05/ Deputy Chief Teller
Location: Chbar Ampov Branch

Key Responsibilities:

  • Control all cash transactions
  • Control all cash foreign exchange transactions
  • Responsible for vault room and all till management
  • Control all transactions into core banking system
  • Ensure staff training and compliance with procedures

Required Education & Experience:

  • Minimum Bachelor Degree
  • At least 3 years' experience in similar position.
  • Fluency in English (written and spoken)
  • French language is a plus.
  • Excellent computer skills in Excel
  • Team Management experience

Required competencies:

  • Discretion, integrity and rigor
  • Ability to enter numerical data on computer with speed and accuracy.
  • Effective communication.
  • Autonomous and pro-active.
  • Quick learner.


06/ Teller (2 positions)
Location: Chbar Ampov Branch

In the scope of the creation of new French bank, we are looking for tellers to join our team.

Key Responsibilities:

  • In charge of cash transactions
  • In charge of till management
  • Input transactions into core banking system
  • Communication with customer

Required Education & Skills:

  • Minimum Bachelor Degree*
  • OR lower degree accepted if at least 3 years' experience in similar position.
  • Fluency in English (written and spoken)
  • French language is a plus
  • Excellent computer skills in Excel

Required Competencies:

  • Discretion, integrity and rigor
  • Ability to enter data on a computer with speed and accuracy
  • Effective communication
  • Autonomous and pro-active
  • Quick learner

HOW TO APPLY

Interested candidates, please submit your resume to this email address: [email protected]



  • Company BRED Bank (Cambodia) Plc.,
    BRED Bank (Cambodia) Plc., is a subsidiary of the cooperative BRED Banque Populaire, a member of the BPCE Group, the 2nd largest banking group in France, serving more than 31.2 million customers, employing more than 100,000 people worldwide, and coun...

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