Senior Human Resource Officer / Human Resource Assistant / Air Document Processing Coordinator / Air Customer Service Coordinator

DB Schenker is the world's leading global logistics provider - we support industry and trade in the global exchange of goods through land transport, worldwide air and ocean freight, contract logistics and supply chain management. Integrated logistics resides at the world's most important intersections, where the flow of goods creates an effective link between carriers. Our value-added services ensure the flow of goods continues seamlessly and supply chains stay lean and optimized for success. Our business holds top positions in automotive, technology, consumer goods, trade fair logistics, special transports, and special events logistics. DB Schenker group has more than 76,000 employees worldwide in 2000 locations around the world.

With desire to expand our business in Cambodia’s market, DB Schenker Cambodia is looking for the position of
1. Senior Human Resource Officer (1 positions)
2. Human Resource Assistant (1 positions)
3. Air Document Processing Coordinator (2 positions)
4. Air Customer Service Coordinator (2 positions)
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1/ Senior Human Resource Officer (1 positions)

General Description:
The primary function of this role is to provide solutions for all aspects of HR including; professional recruitment as required, performance management & development, metrics and reporting, coaching to Managers/employees, advising management on relevant changes to HR policy, facilitate the smooth transition of any change and integrate Corporate HR Initiatives to support and ensure business objectives are achieved at a local level.

Job responsibilities:

• Act as the main contact point for HR queries related to all aspects of HR
• Manage the whole process of Recruitment including job requisition verification, job positing, interview and offering.
• Initiative employer branding activities and budget planning
• Manage performance management process and consolidation
• Manage payroll, compensation & benefits for all staff
• Support training and development plans, succession planning, talent management and staff retention
• Ensure compliance with local law, employee rights and with the company’s code of conduct;
• Manage employee relations, promptly respond to queries and manage expectations;
• Reviews processes and procedures on a regular basis and compares these with industry best practice. Identify and propose changes as appropriate to Manager/Supervisor to streamline processes and procedures.

Requirements:

• Bachelor’s degree in any field
• 2-3 years’ experience in HR
• Experience in recruitment and employer branding is preferable
• Previous experience with a similar industry advantageous;
• Good command of English
• Good computer skill especially Microsoft office Word, Excel, Power Point
• Good communication skill, efficiency in time management, high accuracy and patience and problem-solving skill
• Good Team player and interpersonal skill

2/ Human Resource Assistant (1 positions)

General Description:
The primary function of this role is to assist all HR administrative tasks and enhance on high quality of employee service to organization. This role will involve with some aspects of HR such as Recruitment, Compensation & Benefit, Training & Development, System, Reporting and Employer Branding activities.

Job responsibilities:

• Clarify recruitment requisitions, job & learning descriptions for new recruits/replacement and ensure the approval process are followed and meet all requirements.
• Post the recruiting position on all channel such as job websites, newspapers and other social networks
• Deal with head-hunter if necessary
• Source, screen, test, interview and shortlist job applicants for department manager’s interview
• Do the reference check of final selected candidates
• Maintain recruitment system, database and its report
• Administering the preparation for new hires including working contract, checklist, and induction/orientation program
• Coordinating with outsourcing company for preparation of new outsource staff
• Organizing the process of staff transferred and departure
• Processing the legal compliance such as work permit, employment book, quota, staff representative etc.
• Managing HR systems & report
• Update Organizational Charts
• Maintain staff profile & database
• Collect and update the OT sheets and ensure the payroll process done accurately
• Prepare & submit the National Social Security Fund
• Coordinate insurance registration & claim for the staff under insurance policies
• Organize the annual medical checkup for staff if any
• Mastering the database of staff health care benefit/expenses

Requirements:

• Bachelor’s degree in any field and fresh graduated are encouraged to apply
• Good command of English
• Good computer skill especially Microsoft office Word, Excel, Power Point
• Good communication skill, efficiency in time management, high accuracy and patience and problem-solving skill
• Good Team player and interpersonal skill

3/ Air Document Processing Coordinator (2 positions)

General Description:

The Incumbent would report under Air Freight Department. The primary function of the work-stream and of the role of Document Processing is to ensure the accuracy of Air related documents with the issuance or submission as per required timeline.

Job responsibilities:

• Coordinate with CS for daily booking handover
• Issue master and house airway bill via Schenker’s system
• Issue HAWB draft to customer for check and confirm prior to print out final
• Check and confirm MAWB draft to airlines
• System data compliance and correctness
• Solving operational problem and propose operation guideline
• Update data entry and event of cargo receipt and flight departure in system
• Issue outgoing invoices to customers base on agreed rate or contract
• High team spirit and strict self-management follow decisions and direction from management team in shifts, roster, and stipulated policies
• Monitoring the operation is proceeded without disobeying company policy as well as evaluating the profit figure
• Another task assigned by Air Freight Manager/Team Leader

Requirements:

• Bachelor’s degree in any field and fresh graduate also encourage to apply
• Good command of English, Chinese is a plus
• Good computer skill especially Microsoft office Word, Excel, Power Point
• Good communication skill, efficiency in time management, high accuracy and patience and problem-solving skill
• Good Team player and interpersonal skill

4/ Air Customer Service Coordinator (2 positions)

General Description:

The incumbent would report under Air Freight Department. The primary function of the work-stream and of the role of Air Customer Service is to ensure the best service provide to customer in term of shipment arrangement and solution provided.

Job responsibilities:

• Register bookings for services
• Respond to customers consistently and confidently by providing accurate information in all aspects such as transit time, prices, custom paperwork requirements, packaging, country-specific requirements (including potential customs clearance delays) simple account and sales question
• Assist customer obtain information as required and provide customer with accurate information and operation guideline
• Enhance service experience by exercising professionalism and empathy when dealing with each individual customer varying needs and demands
• Daily communicate with customers on their booking request vs buyer approval
• Freight and space capacity planning base on airfreight forecast
• Arrange booking air space to air carriers
• Update flight details to system, customers and buyer
• Follow up status of cargo till ready to check in and daily tracking cargo against airline website
• Coordinate with Document processing team to comply on customers requirement on documentation issuance
• Correspond with airlines for any change in the booking and request extend cut off time if cargo late delivery
• Solve problems with airlines for customer if any irregular issue (delay, offload, partial, damage, missing)
• Reserve all costs involve in system
• Monitoring the operation is proceeded without disobeying company policy as well as evaluating the profit figure
• Cross check incoming vendors invoices against quotation or contract
• Communicate with vendors or Schenker counterpart if invoice charges is in correct till received the final confirmation
• Communicate with internal team to maintain cost and selling rate in our system
• High team spirit and strict self-management follow decisions and direction from management team in shifts, roster, and stipulated policies
• Another task assigned by Air Freight Manager/Team Leader

Requirements:

• Bachelor’s degree in any field and fresh graduate also encourage to apply
• Good command of English, Chinese is a plus
• 2 to 3years experience in related field is preferable
• Good computer skill especially Microsoft office Word, Excel, Power Point
• Good communication skill, efficiency in time management, high accuracy and patience and problem-solving skill
• Good Team player and interpersonal skill

HOW TO APPLY

Interested candidates are required to submit CV with recent photo and cover letter to [email protected] by 30th Sep 2019.
Please state the word of position you apply in the subject line of your email and indicate your salary expectation on your application.
Only shortlisted candidates will be contacted for interviews.

Contact detail:
Address: No. 78, 7th Floor (Ty Thai Heng Long Building), Mao Tse Tong Blvd, Sangkat Boeung Trobek, Khan Chamkamorn, Phnom Penh
Phone: +855 23 210 572 / 81 601 999 
Wesite: www.dbshenker.com