Intern, New Business Case Administrator / Insurance Specialist (Sales) / Officer, Business Development / Senior Insurance Specialist / Senior Officer, Group Credit Life / Sales Manager, Employee Benefits / Manager, Business Promotion and Strategy / Manager, Business Development / Agency Manager / Manager, Customer Experience / Training Manager / Manager, Procurement / Manager, Agency Recruitment / Associate Director, Employee Benefits

Manulife is a leading Canada-based financial services group with principal operations in Asia, Canada and the United States. Clients look to Manulife for strong, reliable, trustworthy and forward-thinking solutions for their most significant financial decisions. Our international network of employees, agents and distribution partners offers financial protection and wealth management products and services to millions of clients. We also provide asset management services to institutional customers. At the end of June 2016, we had US$718 billion in assets under management and administration, and in the previous 12 months we made more than US25.4 billion in benefits, interest and other payments to our customers. Our group of companies operates as Manulife in Canada and Asia and primarily as John Hancock in the United States. Manulife Financial Corporation trades as 'MFC' on the TSX, NYSE and PSE, and under '945' on the SEHK. We are committed to be an equal opportunity employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age”.

To support the business growth in Cambodia, we are looking for dynamic and result-oriented individuals to fill in the position of:
1. Intern, New Business Case Administrator
2. Insurance Specialist (Sales)
3. Officer, Business Development
4. Senior Insurance Specialist
5. Senior Officer, Group Credit Life
6. Sales Manager, Employee Benefits
7. Manager, Business Promotion and Strategy
8. Manager, Business Development
9. Agency Manager
10. Manager, Customer Experience
11. Training Manager
12. Manager, Procurement
13. Manager, Agency Recruitment
14. Associate Director, Employee Benefits
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01- Intern, New Business Case Administrator (1Position Based in Phnom Penh)

Key Responsibilities:

• Perform Policy Quality Assurance Checking
• Perform Policy Contract Binding
• Perform Pending Notice Return Registration
• Others task assigned

Qualification:

• Applicants should be Business, Management,  related majors.
• Basic knowledge in Operation systems.
• Proficient in Microsoft Excel, Word is required.

02- Insurance Specialist (Sales)

(10 Positions Based in Phnom Penh)
(01 Positions Based in Banteay Meanchey)
(01 Position Based in Kampot)
(01 Position Based in Kampong Cham)
(01 Position Based in Preah Vihear)
(01 Position Based in Koh Kong)
(01 Position Based in Svay Rieng)

Key Responsibilities:

• The Insurance Specialist is responsible for providing life insurance solutions to Bank's clients
• Work closely with branch sales and service teams to provide innovative product solutions to address client's protection, and long-term saving needs
• Strengthen the long-term relationships with clients by providing excellent customer service
• Perform other tasks as required.

Qualification:

• Candidate must posse at least Bachelor's/ College Degree
• Work experience in bancassurance sales is highly preferred for this position but those with sales and customer service experience gained from banking, transport, pharmaceutical, FMCG, hospitality and IT industries are also encouraged to apply
• Must be self-driven and highly motivated
• Personable, with good interpersonal and communication skills

03- Officer, Business Development

(01 Position Based in Kandal)
(01 Position Based in Siemreap)
(02 Positions Based in Kampong Speu)
(02 Positions Based in Kampong Cham)
(01 Position Based in Ratanak Kiri)
(01 Position Based in Kampot)
(01 Position Based in Pursat)
(02 Positions Based in Takeo)
(01 Position Based in Tboung Khmum)

Key Responsibilities:

• Contribute to the total revenue of the company by delivering sales targets for the branches without IS and earn quarterly bonus based on performance and annual VIP
• Work with bank partner’s key person to make sure the business running on track
• Control Sales process to make sure the activity is on track so the result will achieve the business plan
• Join with Bank Partner to motivate Bank staff by Refreshment
• Share initiatives to Bank staff to increase sales (Company Presentation)
• Provide relevant training to bank staff, solving customers’ complaints and coordinate or respond to customers’ queries.
• Adopt Partnership Department’s culture of professionalism, integrity, effectiveness, dynamic, and customer centric attitude contributing to internal environment
• Undertake relevant training and personal development course as mapped by HR Department

Qualification:

• Candidate must posse at least Bachelor's/ College Degree 
• Work experience in bancassurance sales is highly preferred for this position but those with sales and customer service experience gained from banking, transport, pharmaceutical, FMCG, hospitality and IT industries are also encouraged to apply 
• Must be self-driven and highly motivated 
• Personable, with good interpersonal and communication skills

04- Senior Insurance Specialist (01 Position Based in Phnom Penh)

Key Responsibilities:

• Provide sound financial advice to potential clients through professional need analysis and fact finding
• Constantly identify qualified prospects and turn prospects into real business
• Follow through on all clients’ enquires in a proactive manner
• Collaborate proactively with all stakeholders to achieve desired results and support business need
• Deliver exemplary customer services to clients
• Ensure accuracy and compliance of all requests completed within the preset time and quality standards
• Perform other tasks as required

Qualification:

• Candidate must posse at least Bachelor's/ College Degree 
• Work experience in bancassurance sales is highly preferred for this position but those with sales and customer service experience gained from banking, transport, pharmaceutical, FMCG, hospitality and IT industries are also encouraged to apply 
• Must be self-driven and highly motivated 
• Personable, with good interpersonal and communication skills

05- Senior Officer, Group Credit Life (01 Position Based in Phnom Penh)

Key Responsibilities:

• Support Operations and Partnership teams on Group Credit Life initiatives which provide end-to-end post-sales support to clients 
• Handle application submission, new account set-up, pre-underwriting, client data entry, data, maintenance, and reconciliation, SMS to clients, certificate printing, policy renewal process and monthly reports. Keep accurate records and document.
• Building and nurturing corporate client relationships and full responsibility over renewal premiums and persistency
• Responsible for coordinating with sales force and bank staff; initial, renewal premiums billing, unsettled premiums, refund unused premium and accounting
• Provide operations support including but not limited to billing and collection, client relationship management, other duties/responsibilities from time to time from management
• Ensure compliance with billing & collection and group administration guidelines, AMLATF, KYC, audit requirements and risk management. 
• Coordinate claims adjudication
• Manage large amount of inbound and outbound calls such as and not limited to premium due, and past due reminder calls in a timely manner
• Handle customer inquiries both by telephone, email and other means of communication to provide customers with product features, benefits and accurate information on a first call resolution.
• Identify customers’ needs or resolve customer complaints and problems by clarifying issues; researching answers; implementing solutions/alternatives and escalating unresolved issues if cannot resolve during the first call, escalate unresolved problems immediately to management and follow up to ensure resolution is met
• Follow up customer calls where necessary. Build sustainable relationships and engage customer to provide pleasant customer experience
• Maintain call center database and produce call reports

Qualification:

• Bachelor degree in Business related field is preferred
• Over 2 years combined work experience in Customer Service
• Possess customer-oriented personality
• Excellent interpersonal, communication and problem solving skills
• Demonstrate initiative, commitment,  responsibility and ability to work under pressure
• Attention to details and accuracy
• Must be self-driven and highly motivated 

06- Sales Manager, Employee Benefits (01 Position Based in Phnom Penh)

Key Responsibilities:

• Develop qualifies list of customers on the regularly
• Visit clients or arrange meetings to discuss a product and how it will meet the requirements of a customers  
• Develop and implement sale strategy effective for enhancing sales performance against competitors 
• Approach to target group of customers via emails and phone calls to schedule an appointments
• Deliver sales pitches and presentations to clients, highlighting the benefits of group life to influence purchase
• Communicate with customers to identify their requirements and assist them in understand the employee benefits through group life product
• Conduct surveys and research to gather information regarding market trends, potential leads, and sales opportunities
• Compile, analyze, and interpret sales data to provide reports to management on performance
• Prepare and present to management periodic update group life pipeline & sales forecast
• Responsible and take decisions on strategies necessary to achieve monthly sales target and quarterly sale target 
• Building good relationship to our existing group life customers and expanding group life benefits to their networks 

Qualification:

• A recognized degree in business fields
• At least five years of experience in consultative sales
• Experience in dealing with corporate customers preferred
• Proven sale success
• Strong verbal and written communication skills
• Proven ability to win trust of internal and external clients/stakeholders

07- Manager, Business Promotion and Strategy (01 Position Based in Phnom Penh)

Key Responsibilities:

• Business Promotion:
  • Promote career and business as an insurance advisor with Manulife on social media and other channels.
  • Provide initiatives and add creativity on recruitment activities, campaigns, and recognition programs.
  • Be a focal point to digitalize recruitment recognitions (e.g. for top AMs, top recruiters, MDRT members, core producers, and the like).
  • Coordinate regional and international award programs for agents, field leaders, and AMs.
  • Develop and lead Agency Social Responsibility activities to build good agency public image. Monitor and evaluate outcome and impact of these Agency Social Responsibility activities.
  • Create and organize new recruitment events, including coffee chat with potential candidates.
• Agency Strategies:
  • Work closely with those in charge of leading agency strategies (full-time leaders program, virtual learning platform, operations expansion, digital tools (CMP/Genie), etc.).
  • Monitor and evaluate progress on these agency strategies. Provide the progress report on a monthly basis.
  • Ensure that communication on recruitment-related matters and agency strategies is correct and timely.
  • Design strategy posters and other strategy-related communications.
  • Develop budget planning for the others who lead the agency strategies.
  • Maintain good relationship with HoS/SAMs/AMs/Department Heads, agency force, and the company staff at large.
  • Perform other tasks as required from time to time

Qualifications:

• Degree holder in Management, Marketing, Communication, Business Administration or related field is preferred
• Possess 1-3 years of relevant working experience
• Demonstrated experiences in agency recruitment and strategic governance
• Good interpersonal skills and outgoing personality to reach different levels of people
• Good team player; willing to accept challenges and work under high pressure 
• Energetic with initiatives and self-motivated
• Excellent interpersonal, analytical and communication skills both in Khmer and English
• MS Office and design skill

08- Manager, Business Development (03 Positions Based in Phnom Penh)

Key Responsibilities:

• The Business Development Manager is responsible for providing life insurance solutions to Bank's clients
• Provide training/coaching and supervision to ensure success of insurance sales.
• Work closely with branch sales and service teams to provide innovative product solutions to address client's protection, and long-term saving needs
• Strengthen the long-term relationships with clients by providing excellent customer service
• Develop and maintain a positive working environment for team members.
• Perform other tasks as required.

Qualifications:

• At least 5 years experience in financial industry in sale role (bank or insurance is preferred)
• Bachelor degree Marketing, business, Finance or related field is preferred
• Work experience in bancassurance sales is highly preferred for this position but those with sales and customer service experience gained from banking, transport, pharmaceutical, FMCG, hospitality and IT industries are also encouraged to apply
• Must be self-driven and highly motivated and have Strong leadership and influencing skills
• Personable, with good interpersonal and communication skills
• Proven track record in sales management and people management are definite advantage
• Knowledge of insurance products in particular and the financial services industry in general
• A vested interest in keeping abreast of the industry and market trends
• Strong analytical, inter-personal, communication (verbal and written) and business development/sales skills.
• Strong networking, innovative and strategic skills
• Ability to influence cross-functional teams without formal authority
• Good and presentation skills

09- Agency Manager

(01 Position Based in Battambang)
(01 Position Based in Kampong Cham)
(02 Positions Based in Kandal-Takhmao)

Key Responsibilities:

• Recruit quality insurance sales people
• Provide necessary training, coaching and supervision to ensure success of insurance sales people
• Build, manage and supervise own sales team to deliver sales target of the company
• Build new relationships and strengthen existing client relationships
• Oversee and organize team activities to ensure cohesiveness of team and productivity of team members
• Develop and maintain a positive working environment for team members

Qualifications:

• Bachelor degree in Marketing, Business, Finance or related field is preferred
• Proven track record in sales management and people management a definite advantage
• Good at using MS Office
• Knowledge of insurance product in particular and the financial services industry in general
• A vested interest in keeping abreast of the industry and market trends
• Strong analytical, inter-personal, communication (verbal and written) and business development/sales skills
• Sales focus, results driven, relationship building, professional maturity, teamwork and self-confidence
• Strong networking skills

10- Manager, Customer Experience (01 Position Based in Phnom Penh)

Key Responsibilities:

• Analyze the customer experience through detailed customer journey maps illustrating all customer touch-points and flows between, identify and prioritize improvement opportunities.
• Conduct customer research or analysis on customer feedback and leverage knowledge of customer servicing to identify improvements across touch-points and deliver an unsurpassed customer experience.
• Design new and improved customer journeys across traditional and digital channels.
• Support project teams in customer experience transformation initiatives implementation.
• Act as a customer advocate and help stakeholders across the organization view everything we do from the customers’ perspective and map against our defined customer experience principles.
• Work with stakeholders including Marketing, Analytics, Operations and IT teams to gather and analyse various types of data in order to inform experience design decisions. 
• Conduct workshops to kick-off or continue ongoing journey mapping initiatives.
• Contribute and possibly lead design thinking workshops with stakeholders from multiple functions.

Qualifications:

• Bachelor Degree
• 5+ years of experience in  a life insurance or financial services environment
• Professional financial qualifications, marketing, business administration or related field
• Life insurance, preferable  FLMI ( LOMA) designation
• Expertise in at least one of the following fields and knowledge of the remaining: Customer Experience Management, Human-cantered Design and Design Thinking, Service Design.
• Professional experience in customer research, experience design, process reengineering, business analytics or related fields.
• Passionate about customers and delivering unsurpassed customer experience.
• Ability to view interactions from the customers’ perspective.
• Ability to translate insights from data and research into customer experience improvement opportunity.
• Excellent communication, analytical and presentation skills.
• Ability to build rapport with different stakeholders and gain acceptance.
• Hands-on experience supporting the execution of transformation initiatives.
• Project management experience.
• Excellent creative problem-solving skills.
• Enjoy working with others, be curious, challenge the norm and be nice.

11- Training Manager (01 Position Based in Banteay Meanchey)

Key Responsibilities:

• Identify, develop and deliver training and coaching programs related to sales using a variety of methods such as classroom training, demonstrations, on-the-job training, meetings, conferences, and workshops
• Constantly analyze training needs of IS to develop new training programs or modify and improve existing programs for better result
• Conduct industry surveys to identify latest promotional activities.
• Develop and organize training manuals, multimedia visual aids, and other educational materials as required
• Prepare, control and monitor training budget and cost review for department
• Perform other tasks as required.

Qualifications:

• Bachelor Degree holder in Education, Human Resources, Business Administration or related field is preferred
• Experiences in front-line sales, sales training or people development role for at least 2-3 years
• Practical knowledge of sales process a must
• Knowledge of life insurance products will be an advantage but not a must
• Energetic with initiatives and self-motivated
• Ability to work with people - project management skills are essential
• Good interpersonal, analytical and communication skills both in Khmer and English

12- Manager, Procurement (01 Position Based in Phnom Penh)

Key Responsibilities:

• Develops and implements strategies for procuring, storing, and distributing goods or services and maintaining stock levels
• Maintain appropriate formalized purchasing policies, compliance and procedures across the business
• To develop a suitable contract database and protocol for ongoing vendor management including the ongoing construction, production, creation, rationalization and management of “preferred vendor”, along with a clear contractor overview highlighting key contracted information. (e.g. contract sum, length of term, annual increase, break-clauses etc).
• Design appropriate reporting and monitoring mechanisms that clearly highlight cost savings achieved by category/vendors and validate vendor performance and concerns
• Discover profitable suppliers and initiate business and organization partnerships
• Negotiate with external vendors to secure advantageous terms
• Approve the ordering of necessary goods and services
• Finalize purchase details of orders and deliveries
• Examine and test existing contracts
• Track and report key functional metrics to reduce expenses and improve effectiveness
• Collaborate with key persons to ensure clarity of the specifications and expectations of the company
• Foresee alterations in the comparative negotiating ability of suppliers and clients
• Expect unfavorable events through analysis of data and prepare control strategies
• Perform risk management for supply contracts and agreements
• Control spend and build a culture of long-term saving on procurement costs
• Liaises with key company employees to determine their product and service needs
• Monitors business trends and product availability to pay the best price for company goods and services without sacrificing quality or delivery times
• Nurtures relationships with suppliers to negotiate the best prices for company
• Identifies and researches potential new suppliers
• Researches new products and services to meet company's goals
• Assesses total costs of company purchases
• Other tasks assigned by management

Qualifications:

• BA/BS. MS/MBA preferred.
• Educational background in a quantitative field (e.g., math, statistics, economics, operations research) coupled with strong business acumen
• Proven working experience as a procurement manager or procurement officer
• Knowledge of sourcing and procurement techniques as well as a dexterity in “reading” the market
• Talent in negotiations and networking
• Good knowledge of supplier or third party management software
• Capacity in decision-making and working with numbers
• Experience in collecting and analyzing data
• Strong leadership capabilities
• Be a self-starter, motivated by a passion for developing the best possible solutions to complex problems
• Strong problem structuring and solving skills – including data structuring, quantitative reasoning, and implications development.
• Demonstrated capability to deliver work and provide positive leadership in fast-paced, multi-project team-oriented environment.
• Flexible and can tolerate ambiguity and still operate effectively

13- Manager, Agency Recruitment (01 Position Based in Battambong)

Key Responsibilities:

• Achieve company manpower targets:
  • Inspire IAs, and especially, field managers to have recruitment spirit and to recruit more people to join the company.
  • Work with HOSs, SAMs, and AMs to get results with and through the managers.
  • Work with HOSs and SAMs to ensure recruiting processes are being followed.
  • Organize recruiting seminars with schools, hospitals, government departments, private industry, job fairs, etc.
  • Run COPs and testimonial COPs to support HOSs, SAMs, and AMs, and arrange on-the-spot registration for the ITC. Work with Sales Manager to organize Wing COPs.
  • Run campaigns to boost recruitment activities.
  • Understand how recruiting works under the new agency teams and promote the benefits.
  • Set targets with managers for UM promotions.
  • Be very proactive in achieving goals.
  • Investigate digital marketing, advertising and promotions.
  • Work on and with the new POP selection tool.
  • Be part of SMT to drive recruitment and manpower targets.
• Improve retention rate:
  • Work cooperatively with HOSs, SAMs, and AMs to increase retention rate (6 months and 12 months).
  • Develop mechanisms and campaigns to retain IAs.
  • Use all statistics and data to focus on key issues.
  • Increase the number of full-time IAs.
• Deliver and lead training:
  • Develop and run training on recruitment, with support from the Agency Training Department.
  • Provide the managers with training on the compensation scheme (e.g. possibly, every 3 months) so as to educate/re-educate them on the compensation scheme and motivate them to recruit more people.

Qualifications:

• At least Bachelor degree of any related fields.
• Be able to travel within and outside Cambodia, as required.
• Be very good at presenting and articulating ideas, both on-stage and off-stage.
• Possess leadership, communication, and interpersonal skills.
• Be creative.
• Be very good at analyzing and interpreting data.
• Be a team player working with and through the managers to achieve results.
• Be able to work under pressure.
• Build and maintain good relationships with the other company’s departments.
• Be fluent in English (both writing and speaking).
• Be committed to learning new things, sharing knowledge and skills, and supporting creative initiatives that produce results.

14- Associate Director, Employee Benefits (01 Position Based in Phnom Penh)

Key Responsibilities:

• Lead from the front whilst developing a strong group life sales team
• Work through and with the team of agents and managers to achieve predetermined goals and objectives.
• Provide necessary training, coaching and supervision to ensure the success of the team.
• Support company strategies in a positive and creative manner.
• Build lasting relationships with customers and team members alike with a strong relationship focus to ensure repeated business
• Maintain the highest standards of professionalism within the market 
• Work with the organization to ensure the continuous development and professionalism in the team
• Control and organize all necessary events and activities in your team with the support of the sales promotion team as required within budget.
• Build a climate of success within the team.
• Ensure all agents and managers are managed to clear goals and targets.        

Qualifications:

• Bachelor degree in Business, Marketing, Finance or related field is preferred
• Knowledge of insurance product in particular and the financial services industry in general
• A vested interest in keeping abreast of the industry and market trends
• Strong analytical, inter-personal, communication (verbal and written) and business development/sales skills
• Sales focus, result driven, relationship building, professional maturity, teamwork and self-confidence
• Strong networking skill
• To respect and work in a positive manner with all staff and departments within the company
• Maintain the highest ethical and moral standards and gain the respect of clients, partners, and government officers whilst being a positive ambassador for Manulife in the market place

HOW TO APPLY

Interested applicants meeting the above requirements should submit their CVs, covering letters and National ID card by going to this link: http://www.manulife.com.kh/Corporate-Careers-Career-Possibilities and follow each of its step.

For more details please contact Ms. Kimleng Moul via [email protected]. Or
Ms. Choury Chim via [email protected]. Application should be submitted before 15th September 2019.  Only shortlisted candidates will be contacted.