Job ID: 57088

Insurance Specialist (Sales) / Officer, Business Development / Senior Insurance Specialist / Senior Officer, New Business Case Administrator / Senior Officer, Group Credit Life / Senior Officer, Sales and Promotion / Specialist, Agency Recruitment / Recruitment Supervisor / Specialist, Customer Relation / Specialist, Business Development / Senior Specialist, Underwriting / Sales Manager, Employee Benefits / Manager, Business Promotion and Strategy / Manager, Business Development / Agency Manager / Senior Ma

Manulife is a leading Canada-based financial services group with principal operations in Asia, Canada and the United States. Clients look to Manulife for strong, reliable, trustworthy and forward-thinking solutions for their most significant financial decisions. Our international network of employees, agents and distribution partners offers financial protection and wealth management products and services to millions of clients. We also provide asset management services to institutional customers. At the end of June 2016, we had US$718 billion in assets under management and administration, and in the previous 12 months we made more than US25.4 billion in benefits, interest and other payments to our customers. Our group of companies operates as Manulife in Canada and Asia and primarily as John Hancock in the United States. Manulife Financial Corporation trades as 'MFC' on the TSX, NYSE and PSE, and under '945' on the SEHK. We are committed to be an equal opportunity employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age”.

To support the business growth in Cambodia, we are looking for dynamic and result-oriented individuals to fill in the position of:
1. Insurance Specialist (Sales)
2. Officer, Business Development
3. Senior Insurance Specialist
4. Senior Officer, New Business Case Administrator
5. Senior Officer, Group Credit Life
6. Senior Officer, Sales and Promotion
7. Specialist, Agency Recruitment
8. Recruitment Supervisor
9. Specialist, Customer Relation
10. Specialist, Business Development
11. Senior Specialist, Underwriting
12. Sales Manager, Employee Benefits
13. Manager, Business Promotion and Strategy
14. Manager, Business Development
15. Agency Manager
16. Senior Manager, Analytics & Consumer Insight
17. Manager, Business Development
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01- Insurance Specialist (Sales)

(10 Positions Based in Phnom Penh)
(01 Positions Based in Banteay Meanchey)
(01 Position Based in Kampot)
(01 Position Based in Kampong Cham)
(01 Position Based in Preah Vihear)
(01 Position Based in Koh Kong)
(01 Position Based in Svay Rieng)

Key Responsibilities:

  • The Insurance Specialist is responsible for providing life insurance solutions to Bank's clients
  • Work closely with branch sales and service teams to provide innovative product solutions to address client's protection, and long-term saving needs
  • Strengthen the long-term relationships with clients by providing excellent customer service
  • Perform other tasks as required.

Qualification:

  • Candidate must posse at least Bachelor's/ College Degree
  • Work experience in bancassurance sales is highly preferred for this position but those with sales and customer service experience gained from banking, transport, pharmaceutical, FMCG, hospitality and IT industries are also encouraged to apply
  • Must be self-driven and highly motivated
  • Personable, with good interpersonal and communication skills


02- Officer, Business Development

(01 Positions Based in Mondul Kiri)
(01 Position Based in Kandal)
(01 Position Based in Banteay Meanchey)
(01 Position Based in Oddar Meancheay)
(01 Position Based in Siemreap)
(02 Positions Based in Kampong Speu)
(02 Positions Based in Kampong Cham)
(01 Position Based in Ratanak Kiri)
(01 Position Based in Battambang)
(01 Position Based in Kampot)
(01 Position Based in Pursat)
(02 Positions Based in Takeo)
(01 Position Based in Tboung Khmum)

Key Responsibilities:

  • Contribute to the total revenue of the company by delivering sales targets for the branches without IS and earn quarterly bonus based on performance and annual VIP
  • Work with bank partner’s key person to make sure the business running on track
  • Control Sales process to make sure the activity is on track so the result will achieve the business plan
  • Join with Bank Partner to motivate Bank staff by Refreshment
  • Share initiatives to Bank staff to increase sales (Company Presentation)
  • Provide relevant training to bank staff, solving customers’ complaints and coordinate or respond to customers’ queries.
  • Adopt Partnership Department’s culture of professionalism, integrity, effectiveness, dynamic, and customer centric attitude contributing to internal environment
  • Undertake relevant training and personal development course as mapped by HR Department

Qualification:

  • Candidate must posse at least Bachelor's/ College Degree 
  • Work experience in bancassurance sales is highly preferred for this position but those with sales and customer service experience gained from banking, transport, pharmaceutical, FMCG, hospitality and IT industries are also encouraged to apply 
  • Must be self-driven and highly motivated 
  • Personable, with good interpersonal and communication skills


03- Senior Insurance Specialist (02 Positions Based in Phnom Penh)

Key Responsibilities:

  • Provide sound financial advice to potential clients through professional need analysis and fact finding
  • Constantly identify qualified prospects and turn prospects into real business
  • Follow through on all clients’ enquires in a proactive manner
  • Collaborate proactively with all stakeholders to achieve desired results and support business need
  • Deliver exemplary customer services to clients
  • Ensure accuracy and compliance of all requests completed within the preset time and quality standards
  • Perform other tasks as required

Qualification:

  • Candidate must posse at least Bachelor's/ College Degree 
  • Work experience in bancassurance sales is highly preferred for this position but those with sales and customer service experience gained from banking, transport, pharmaceutical, FMCG, hospitality and IT industries are also encouraged to apply 
  • Must be self-driven and highly motivated 
  • Personable, with good interpersonal and communication skills


04- Senior Officer, New Business Case Administrator (01 Position Based in Phnom Penh)

Key Responsibilities:

  • Responsibilities include, but are not limited to the following activities
  • Familiar with admin job, practices, and procedures
  • Scans documents (feeds pages into scanner)
  • Copy/Print documents
  • Hardware and software documentation
  • Disassembles (document prep) and reassembles file and document groups
  • Reviews scanned images for quality and verifies that all pages have been scanned
  • Ensure that the natural order of each file and/or multi-page document is maintained
  • Register new cases, pending notice and acknowledgment
  • Keyboarding and data entry
  • Send SMS to Insurance Advisor/Insurance Specialist
  • Send DNR, voucher, contract set, and other documents to correct departments twice a day or when required
  • Contract set preparation and binding
  • Strong attention to detail, quality check of policy contract
  • Print customer cards
  • Performs other duties as may be assigned by management

Qualification:

  • Familiar with general office environment, ability to sit for long periods of time.
  • High school diploma required, degree preferred
  • Prior experience with data entry, quality check, copying/document scanning preferred
  • Office administrative skills
  • Attention to detail with an emphasis on quality
  • The individual must be able to read, write, and speak Khmer/ English proficiently enough to communicate with coworkers and industry associates, to understand directions, to respond to management inquiries and to make entries on reports and records.


05- Senior Officer, Group Credit Life (01 Position Based in Phnom Penh)

Key Responsibilities:

  • Support Operations and Partnership teams on Group Credit Life initiatives which provide end-to-end post-sales support to clients 
  • Handle application submission, new account set-up, pre-underwriting, client data entry, data, maintenance, and reconciliation, SMS to clients, certificate printing, policy renewal process and monthly reports. Keep accurate records and document.
  • Building and nurturing corporate client relationships and full responsibility over renewal premiums and persistency
  • Responsible for coordinating with sales force and bank staff; initial, renewal premiums billing, unsettled premiums, refund unused premium and accounting
  • Provide operations support including but not limited to billing and collection, client relationship management, other duties/responsibilities from time to time from management
  • Ensure compliance with billing & collection and group administration guidelines, AMLATF, KYC, audit requirements and risk management. 
  • Coordinate claims adjudication
  • Manage large amount of inbound and outbound calls such as and not limited to premium due, and past due reminder calls in a timely manner
  • Handle customer inquiries both by telephone, email and other means of communication to provide customers with product features, benefits and accurate information on a first call resolution.
  • Identify customers’ needs or resolve customer complaints and problems by clarifying issues; researching answers; implementing solutions/alternatives and escalating unresolved issues if cannot resolve during the first call, escalate unresolved problems immediately to management and follow up to ensure resolution is met
  • Follow up customer calls where necessary. Build sustainable relationships and engage customer to provide pleasant customer experience
  • Maintain call center database and produce call reports

Qualification:

  • Bachelor degree in Business related field is preferred
  • Over 2 years combined work experience in Customer Service
  • Possess customer-oriented personality
  • Excellent interpersonal, communication and problem solving skills
  • Demonstrate initiative, commitment,  responsibility and ability to work under pressure
  • Attention to details and accuracy
  • Must be self-driven and highly motivated 


06- Senior Officer, Sales and Promotion (01 Position Based in Phnom Penh)

Key Responsibilities:

  • Prepare and provide updated result and presentations and other related documents for campaigns/incentive
  • File and retrieve documents and reference materials for budget and financial purposes
  • Conduct result update from MIS report, assemble and analyze data to prepare reports and documents
  • Record, transcribe and distribution of supports among all branches
  • Monitor, respond to and distribute incoming communications
  • Arranging client seminar, premium, in-house and mega, etc.
  • Arranging Sales booths and worksite presentation
  • Arranging all payment existing in S&P
  • Preparing Annual Report and other monthly and quarterly reports
  • Co-ordinate project-based work
  • Review operating practices and implement improvements where necessary
  • Hosting Department’s events when necessary
  • Travelling local and International

Qualification:

  • University degree in related discipline is preferred
  • Bachelor degree in related fields is preferred
  • At least 2 years experiences in related work
  • Having designing and video editing skills
  • Good knowledge of standard office administrative practices and procedures
  • Proficient computer skills in MS Office Suite
  • Design and Photoshop skills is preferable
  • Excellent verbal and written in English and Khmer
  • Good organizational, time management and problem solving skills
  • Attention to details and accuracy
  • Able to work under time constrains and deadlines.


07- Specialist, Agency Recruitment (01 Position Based in Phnom Penh)

Key Responsibilities:

  • Design poster, banner, power point slides, brochures relates to promotion activities
  • Photography and video production skills
  • Co-ordinate promotional activities to maximize result
  • Support Agency Recruitment Manager in achieving recruitment targets
  • Prepare recruitment report(s) and other reports as required
  • Support agency recruitment event and initiative
  • Support on logistic and admin task for recruitment events
  • Perform other tasks as required from time to time

Qualification:

  • At last 1-3 years of relevant working experiences in marketing design and, sales related position
  • Degree holder in Management, Marketing, Business Administration or related field is preferred
  • Good interpersonal skills and outgoing personality to reach different levels of people
  • Good team player; willing to accept challenges and work under high pressure


08- Recruitment Supervisor (01 Position Based in Phnom Penh)

Key Responsibilities:

  • Partner with lines of business and functional areas to provide strategic recruiting services to ensure that the company’s recruiting programs maximize visibility and result in high quality hires
  • Execute the local campus strategy
  • Assess candidates using behavioral based interviewing in order to ensure top quality talent is selected
  • Coach managers on the recruiting process, interview techniques, and selection criteria
  • Stay current on recruitment trends by maintaining and enhancing a network of contacts in the industry, participating in industry events and professional associations
  • Partner with management in the proactive sourcing of talent for critical skill areas in order to build a talent pipeline
  • Create and execute strategic sourcing plans to attract top talent, both passive and active
  • Internally market our services to employees and managers, promoting our value add and expertise
  • Drive the candidate selection process and ensure managers have the tools needed to select the most qualified candidate
  • Ensure all staffing processes are fair and equitable and comply with all relevant government regulations
  • Manage and/or participate in projects as needed

Qualification:

  • University degree graduate (Bachelor in Psychology, Behavioral Science, Management or the equivalent);
  • Demonstrated success in taking a consultative approach with internal and external clients while providing business solutions;
  • Organized and detail oriented with a pro-active approach;
  • Demonstrated ability to navigate an environment with multiple and shifting priorities with ease;
  • Customer-centric attitude coupled with a sense of urgency;
  • Advanced knowledge of labor market and industry trends;
  • Advanced knowledge of business unit products, drivers and strategies;
  • Exceptional communication skills- crisp and articulate verbal skills in addition to effective written communication required; and
  • Well networked


09- Specialist, Customer Relation (01 Position Based in Banteay Meanchey)

Key Responsibilities:

  • Build and maintain business relationships with our clients to improve NPS, ensuring that they receive the customized service they need
  • Further improve customer centricity with efficiency and effectiveness providing customer satisfaction with reliable and advance notices and persistency improvement
  • To focus on portfolio enhancement, cross sell of multiple products, as well as focus on acquisition of privileged customers
  • To service customer enquiries and deliver excellent service through communication and team work
  • Provide service and manage Privileged customers and plan cases according to the policies and guidelines
  • Maintain and strengthen existing client relationships
  • Ensure that customers get their Manulife premium notices and other notices on time and has sufficient lead time to prepare for the payment
  • Ensure that all customer enquiries/complaints are addressed and responded to in a timely fashion, and also  ensure that any service failure is remedied immediately to avoid any threat to Manulife reputation while injecting appropriate business sense and be customer focus
  • Manage the upcoming and existing privileged customer base
  • Establish and maintain strong professional relationship/connections by gaining customers trust
  • Educate self on existing procedures and guidelines
  • Ensure strict compliance on documentation provided by the customers
  • Provide help and advice to customers using your organization’s product or services
  • Manage communicating courteously with customers by telephone, email, letter and face to face
  • Investigate and provide solutions to customers’ problem, which may be complex or long standing problems that requires special handling
  • Keep accurate records of discussion or correspondence with company’s procedures and in compliance with all relevant regulatory guidelines
  • Create customer loyalty through the delivery of unrivalled customer service
  • Perform other tasks as assigned by management from time to time

Qualification:

  • A Bachelor’s degree
  • A minimum of 1 to 3 years experiences in Customer Service
  • Strong service delivery customer focus & result oriented
  • Ability to meet the client’s requirements and being able to maximize relationships profitability
  • PC literate in MS Office, including Word, Excel, PowerPoint
  • Mature with strong personal drive
  • Strong customer focus and follow-up skills
  • Strong communication and interpersonal skills
  • Good command of spoken and written English and local language
  • Responsible and demonstrated ability to work under pressure
  • Basic interaction with intermediate level internal and external contacts


10- Specialist, Business Development (01 Position Based in Battambang)

Key Responsibilities:

  • Work with bank partner key person to make sure the business running on track
  • Negotiate to Bank partner to implement strategy and activity planning
  • Analyze sales indicator in each province to provide strategy and solution
  • Control Sales process to make sure the activity is on track so the result will achieve the business plan
  • Join with Bank Partner to motivated Bank Staff by Refreshment
  • Share initiatives to Bank Staff to increase sales (Company Presentation)
  • Provide relevant training to bank staff, solving customers’ complaints and coordinate or respond to customers’ queries.
  • Needs to travel from one province to another province on a frequent basis and as required
  • Adopt Partnership Department’s  culture of professionalism, integrity, effectiveness, dynamic, and customer-centric attitude contributing to internal environment
  • Undertake relevant training and personal development course as mapped by HR Department

Qualification:

  • High school degree/Bachelor
  • Customer Service/relationship skill
  • Problem solving skill
  • Experiences in sales is a plus
  • Proficient in Microsoft Excel, Microsoft Word, Outlook
  • Fluent in Khmer and English


11- Senior Specialist, Underwriting (01 Position Based in Phnom Penh)

Key Responsibilities:

  • Have dual responsibility to underwrite/support the risk assessment of applications and to act in a leadership role for underwriters.
  • Be assigned the most complex/high face amount cases and act as the underwriter on those cases, and support other underwriters through second signature.
  • Maintains a strong working relationship with all kinds of the sales team in order to support them so that we understand each other on practices and procedures.
  • Underwrite the life insurance applications according to company underwriting guidelines.
  • Handle customer enquiries related to the submitted applications in a professional manner.
  • Follow through the New Business admin procedure and workflow to ensure meeting committed service turnaround Provide ITC (Initial Training Course) training.
  • Manage underwriting related projects Perform all other duties as requested or assigned.

Qualification:

  • Degree holder preferably in medical (Medical Doctor) related discipline. Prior experience in life insurance industry, the medical field, underwriting or claims is preferred.
  • Excellent, more in-depth knowledge of medical impairments (interplay must be clearly understood), non-medical aspects such as financial, avocational, occupational, geographical/political risks and their impact on mortality/morbidity.
  • Excellent knowledge of insurable interest and financial underwriting principles.
  • Excellent communication skills, written and verbal.
  • Ability to influence and negotiate with both agents and clients.
  • Excellent decision making skills, able to rationalize the whole risk and come up with the proper decision based on the merits.
  • Comprehensive superior product knowledge.
  • A sound knowledge of the various business structures, the company accounts including balance sheet, profit and loss accounts.
  • Able to make a basic analysis of financial evidence such as tax returns, company accounts and arrive at a decision.
  • Fully understand the types of business insurance needs and the basis to financially underwrite risks.
  • Ability and skill to underwrite large amount cases including High Net Worth (HNW) products.
  • Ability to analyze business accounts and intelligently apply the information to the assessment of the financial risk.
  • Computer literate in MS Word, Excel and PowerPoint
  • Ability to give professional presentations to groups of agents on various underwriting topics.     
  • Analyzes all factors, recognized the business importance and provides an opinion that both rationalizes the mortality/morbidity results and meets expectations for competitive UW decisions.
  • Empathizes with clients and provides a creative solution.
  • Investigates problems and works with the Underwriters to improve communication skills.


12- Sales Manager, Employee Benefits (01 Position Based in Phnom Penh)

Key Responsibilities:

  • Develop qualifies list of customers on the regularly
  • Visit clients or arrange meetings to discuss a product and how it will meet the requirements of a customers  
  • Develop and implement sale strategy effective for enhancing sales performance against competitors 
  • Approach to target group of customers via emails and phone calls to schedule an appointments
  • Deliver sales pitches and presentations to clients, highlighting the benefits of group life to influence purchase
  • Communicate with customers to identify their requirements and assist them in understand the employee benefits through group life product
  • Conduct surveys and research to gather information regarding market trends, potential leads, and sales opportunities
  • Compile, analyze, and interpret sales data to provide reports to management on performance
  • Prepare and present to management periodic update group life pipeline & sales forecast
  • Responsible and take decisions on strategies necessary to achieve monthly sales target and quarterly sale target 
  • Building good relationship to our existing group life customers and expanding group life benefits to their networks 

Qualification:

  • A recognized degree in business fields
  • At least five years of experience in consultative sales
  • Experience in dealing with corporate customers preferred
  • Proven sale success
  • Strong verbal and written communication skills
  • Proven ability to win trust of internal and external clients/stakeholders


13- Manager, Business Promotion and Strategy (01 Position Based in Phnom Penh)

Key Responsibilities:

  • Business Promotion:
    • Promote career and business as an insurance advisor with Manulife on social media and other channels.
    • Provide initiatives and add creativity on recruitment activities, campaigns, and recognition programs.
    • Be a focal point to digitalize recruitment recognitions (e.g. for top AMs, top recruiters, MDRT members, core producers, and the like).
    • Coordinate regional and international award programs for agents, field leaders, and AMs.
    • Develop and lead Agency Social Responsibility activities to build good agency public image. Monitor and evaluate outcome and impact of these Agency Social Responsibility activities.
    • Create and organize new recruitment events, including coffee chat with potential candidates.
  • Agency Strategies:
    • Work closely with those in charge of leading agency strategies (full-time leaders program, virtual learning platform, operations expansion, digital tools (CMP/Genie), etc.).
    • Monitor and evaluate progress on these agency strategies. Provide the progress report on a monthly basis.
    • Ensure that communication on recruitment-related matters and agency strategies is correct and timely.
    • Design strategy posters and other strategy-related communications.
    • Develop budget planning for the others who lead the agency strategies.
    • Maintain good relationship with HoS/SAMs/AMs/Department Heads, agency force, and the company staff at large.
    • Perform other tasks as required from time to time

Qualifications:

  • Degree holder in Management, Marketing, Communication, Business Administration or related field is preferred
  • Possess 1-3 years of relevant working experience
  • Demonstrated experiences in agency recruitment and strategic governance
  • Good interpersonal skills and outgoing personality to reach different levels of people
  • Good team player; willing to accept challenges and work under high pressure 
  • Energetic with initiatives and self-motivated
  • Excellent interpersonal, analytical and communication skills both in Khmer and English
  • MS Office and design skill


14- Manager, Business Development (03 Positions Based in Phnom Penh)

Key Responsibilities:

  • The Business Development Manager is responsible for providing life insurance solutions to Bank's clients
  • Provide training/coaching and supervision to ensure success of insurance sales.
  • Work closely with branch sales and service teams to provide innovative product solutions to address client's protection, and long-term saving needs
  • Strengthen the long-term relationships with clients by providing excellent customer service
  • Develop and maintain a positive working environment for team members.
  • Perform other tasks as required.

Qualifications:

  • At least 5 years experience in financial industry in sale role (bank or insurance is preferred)
  • Bachelor degree Marketing, business, Finance or related field is preferred
  • Work experience in bancassurance sales is highly preferred for this position but those with sales and customer service experience gained from banking, transport, pharmaceutical, FMCG, hospitality and IT industries are also encouraged to apply
  • Must be self-driven and highly motivated and have Strong leadership and influencing skills
  • Personable, with good interpersonal and communication skills
  • Proven track record in sales management and people management are definite advantage
  • Knowledge of insurance products in particular and the financial services industry in general
  • A vested interest in keeping abreast of the industry and market trends
  • Strong analytical, inter-personal, communication (verbal and written) and business development/sales skills.
  • Strong networking, innovative and strategic skills
  • Ability to influence cross-functional teams without formal authority
  • Good and presentation skills


15- Agency Manager

(01 Position Based in Battambang)
(01 Position Based in Kampong Cham)
(03 Positions Based in Kandal-Takhmao)
(02 Positions Based in Phnom Penh)
(01 Position Based in Banteay Meanchey)

Key Responsibilities:

  • Recruit quality insurance sales people
  • Provide necessary training, coaching and supervision to ensure success of insurance sales people
  • Build, manage and supervise own sales team to deliver sales target of the company
  • Build new relationships and strengthen existing client relationships
  • Oversee and organize team activities to ensure cohesiveness of team and productivity of team members
  • Develop and maintain a positive working environment for team members

Qualifications:

  • Bachelor degree in Marketing, Business, Finance or related field is preferred
  • Proven track record in sales management and people management a definite advantage
  • Good at using MS Office
  • Knowledge of insurance product in particular and the financial services industry in general
  • A vested interest in keeping abreast of the industry and market trends
  • Strong analytical, inter-personal, communication (verbal and written) and business development/sales skills
  • Sales focus, results driven, relationship building, professional maturity, teamwork and self-confidence
  • Strong networking skills


16- Senior Manager, Analytics & Consumer Insight (01 Position Based in Phnom Penh)

Key Responsibilities:

  • Support the development of data analytics infrastructure and building of data warehouse for single view of customers.
  • Understanding of both insurance and asset management base including both customers and agents, mapping of data for the use of business decisions.
  • Quantitative analysis facilitating effective targeting, segmentation and identification of opportunities around cross sell/up sell, retention and marketing program optimization.
  • Maintain knowledge of current and emerging developments / trends in the analytics space and collaborates with regional analytics team to incorporate new ideas in current and future strategies.
  • Institute analytics result tracking / reporting capabilities, and develop best practices in campaign management.
  • Championing Customer Portfolio Management with understanding / maintaining best practices, mapping out of strategies and building the overall management eco-system.
  • Support in advanced analytics such as predictive modeling on lapse policies for better management and approach in handling.
  • Help to embed a culture of test, learn and improve into business units.

Qualifications:

  • Good interpersonal and communication skills
  • Degree from a reputable University
  • Candidates with actuarial or analyst background preferred
  • Experience in SAS / any other analytics software
  • Analytical and detailed oriented
  • Able to communicate with people from all levels


17- Manager, Business Development

HOW TO APPLY

Interested applicants meeting the above requirements should submit their CVs, covering letters and National ID card by going to this link: http://www.manulife.com.kh/Corporate-Careers-Career-Possibilities and follow each of its step.

For more details please contact Ms. Kimleng Moul via [email protected]. Or Ms. Choury Chim via [email protected]. Application should be submitted before 15th August 2019.  Only shortlisted candidates will be contacted.



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