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Job ID: 55794

Intern, Finance / Insurance Specialist (Sales) / Officer, Business Development / Senior Officer, Branch Support / Specialist, Lead Acquisition / Talent Acquisition Consultant / Specialist, Customer Relation / Senior Specialist, Digital Marketing Technology / Sales Manager, Employee Benefits / Agency Manager / Manager, Product

Manulife is a leading Canada-based financial services group with principal operations in Asia, Canada and the United States. Clients look to Manulife for strong, reliable, trustworthy and forward-thinking solutions for their most significant financial decisions. Our international network of employees, agents and distribution partners offers financial protection and wealth management products and services to millions of clients. We also provide asset management services to institutional customers. At the end of June 2016, we had US$718 billion in assets under management and administration, and in the previous 12 months we made more than US25.4 billion in benefits, interest and other payments to our customers. Our group of companies operates as Manulife in Canada and Asia and primarily as John Hancock in the United States. Manulife Financial Corporation trades as 'MFC' on the TSX, NYSE and PSE, and under '945' on the SEHK. We are committed to be an equal opportunity employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age”.

To support the business growth in Cambodia, we are looking for dynamic and result-oriented individuals to fill in the position of:
1. Intern, Finance
2. Insurance Specialist (Sales)
3. Officer, Business Development
4. Senior Officer, Branch Support
5. Specialist, Lead Acquisition
6. Talent Acquisition Consultant (Recruiter 6months contract)
7. Specialist, Customer Relation
8. Senior Specialist, Digital Marketing Technology
9. Sales Manager, Employee Benefits
10. Agency Manager
11. Manager, Product
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01- Intern, Finance
(1Position Based in Phnom Penh)

Key Responsibilities:

  • Assist in payment and collection process
  • Assist in booking transaction in finance system
  • Assist in month end closing

Requirements:

  • Applicants should be Business, Finance, or Accounting majors
  • Basic knowledge in Accounting and Operation systems.
  • Proficient in Microsoft Excel, Word is required.


02- Insurance Specialist (Sales)

(10 Positions Based in Phnom Penh)
(01 Positions Based in Banteay Meanchey)
(01 Position Based in Kampot)
(01 Position Based in Kampong Cham)
(01 Position Based in Preah Vihear)
(01 Position Based in Koh Kong)
(01 Position Based in Svay Rieng)

Key Responsibilities:

  • The Insurance Specialist is responsible for providing life insurance solutions to Bank's clients
  • Work closely with branch sales and service teams to provide innovative product solutions to address client's protection, and long-term saving needs
  • Strengthen the long-term relationships with clients by providing excellent customer service
  • Perform other tasks as required.

Qualification:

  • Candidate must posse at least Bachelor's/ College Degree
  • Work experience in bancassurance sales is highly preferred for this position but those with sales and customer service experience gained from banking, transport, pharmaceutical, FMCG, hospitality and IT industries are also encouraged to apply
  • Must be self-driven and highly motivated
  • Personable, with good interpersonal and communication skills


03- Officer, Business Development

(01 Positions Based in Mondul Kiri)
(01 Position Based in Kandal)
(01 Position Based in Banteay Meanchey)
(01 Position Based in Oddar Meancheay)
(01 Position Based in Siemreap)
(02 Positions Based in Kampong Speu)
(02 Positions Based in Kampong Cham)
(01 Position Based in Ratanak Kiri)
(01 Position Based in Battambang)
(01 Position Based in Kampot)
(01 Position Based in Pursat)
(02 Positions Based in Takeo)
(01 Position Based in Tboung Khmum)

Key Responsibilities:

  • Contribute to the total revenue of the company by delivering sales targets for the branches without IS and earn quarterly bonus based on performance and annual VIP
  • Work with bank partner’s key person to make sure the business running on track
  • Control Sales process to make sure the activity is on track so the result will achieve the business plan
  • Join with Bank Partner to motivate Bank staff by Refreshment
  • Share initiatives to Bank staff to increase sales (Company Presentation)
  • Provide relevant training to bank staff, solving customers’ complaints and coordinate or respond to customers’ queries.
  • Adopt Partnership Department’s culture of professionalism, integrity, effectiveness, dynamic, and customer centric attitude contributing to internal environment
  • Undertake relevant training and personal development course as mapped by HR Department

Qualification:

  • Candidate must posse at least Bachelor's/ College Degree 
  • Work experience in bancassurance sales is highly preferred for this position but those with sales and customer service experience gained from banking, transport, pharmaceutical, FMCG, hospitality and IT industries are also encouraged to apply 
  • Must be self-driven and highly motivated 
  • Personable, with good interpersonal and communication skills


04- Senior Officer, Branch Support (01 Position Based in Phnom Penh)

Key Responsibilities:

  • Convert applications, documents hard copy files, and documents to a digital format
  • Reviews scanned images for quality and verifies that all pages have been scanned
  • Ensure that the natural order of each file and/or multi-page document is maintained
  • Some keyboarding and data entry is required
  • Assist in all kind of jobs at the office
  • Maintain several records, as well as reports
  • Pick up and deliver messages, documents, packages, and other items between offices or departments within an establishment or directly to other business concerns
  • Perform general office or clerical work such as filing materials, or running errands
  • Perform other tasks as assigned from time to time by management.

Qualification:

  • High school diploma required, degree preferred
  • The individual must be able to read, write, and speak Khmer/ English proficiently enough to communicate with co-workers and industry associates, to understand directions, to respond to management inquiries and to make entries on reports and records
  • Prior experience with copying/document scanning preferred
  • Office administrative skills
  • Familiar with general office environment
  • Attention to detail with an emphasis on quality
  • Excellent customer service talent
  • Efficient in documentation procedures
  • Capable of working under pressure to meet deadlines


05- Specialist, Lead Acquisition (01 Position Based in Phnom Penh)

Key Responsibilities:

  • Ensure successful performance of lead generation initiatives to support business goals:
  • Manage lead generation initiatives across platforms
  • Community Management: Driving awareness to engagement to conversion
  • Manage offline to online conversation and conversion
  • Work closely with internal stakeholders and regional team in driving conversion-related initiatives

Qualification:

  • Bachelors’ degree
  • English as the second language
  • Experience in customer services or telemarketing is a plus
  • Demonstrate teamwork, excellent organizational skills, attention to detail, and the ability to prioritize in a changing environment
  • Must possess excellent interpersonal skill and follow-up skills
  • Leadership potential, good communications skill and outgoing personality
  • Proficiency in Microsoft Word, Excel, Internet, social media are required
  • Ability to learn other apps / technology


06- Talent Acquisition Consultant (Recruiter 6months contract) (01 Position Based in Phnom Penh)

Key Responsibilities:

  • Partner with lines of business and functional areas to provide strategic recruiting services to ensure that the company’s recruiting programs maximize visibility and result in high quality hires
  • Execute the local campus strategy
  • Assess candidates using behavioral based interviewing in order to ensure top quality talent is selected
  • Coach managers on the recruiting process, interview techniques, and selection criteria
  • Stay current on recruitment trends by maintaining and enhancing a network of contacts in the industry, participating in industry events and professional associations
  • Partner with management in the proactive sourcing of talent for critical skill areas in order to build a talent pipeline
  • Create and execute strategic sourcing plans to attract top talent, both passive and active
  • Internally market our services to employees and managers, promoting our value add and expertise
  • Drive the candidate selection process and ensure managers have the tools needed to select the most qualified candidate
  • Ensure all staffing processes are fair and equitable and comply with all relevant government regulations
  • Manage and/or participate in projects as needed

Qualification:

  • University degree graduate (Bachelor in Psychology, Behavioral Science, Management or the equivalent);
  • Demonstrated success in taking a consultative approach with internal and external clients while providing business solutions;
  • Organized and detail oriented with a pro-active approach;
  • Demonstrated ability to navigate an environment with multiple and shifting priorities with ease;
  • Customer-centric attitude coupled with a sense of urgency;
  • Advanced knowledge of labor market and industry trends;
  • Advanced knowledge of business unit products, drivers and strategies;
  • Exceptional communication skills- crisp and articulate verbal skills in addition to effective written communication required; and
  • Well networked


07- Specialist, Customer Relation (01 Position Based in Banteay Meanchey)

Key Responsibilities:

  • Build and maintain business relationships with our clients to improve NPS, ensuring that they receive the customized service they need
  • Further improve customer centricity with efficiency and effectiveness providing customer satisfaction with reliable and advance notices and persistency improvement
  • To focus on portfolio enhancement, cross sell of multiple products, as well as focus on acquisition of privileged customers
  • To service customer enquiries and deliver excellent service through communication and team work
  • Provide service and manage Privileged customers and plan cases according to the policies and guidelines
  • Maintain and strengthen existing client relationships
  • Ensure that customers get their Manulife premium notices and other notices on time and has sufficient lead time to prepare for the payment
  • Ensure that all customer enquiries/complaints are addressed and responded to in a timely fashion, and also  ensure that any service failure is remedied immediately to avoid any threat to Manulife reputation while injecting appropriate business sense and be customer focus
  • Manage the upcoming and existing privileged customer base
  • Establish and maintain strong professional relationship/connections by gaining customers trust
  • Educate self on existing procedures and guidelines
  • Ensure strict compliance on documentation provided by the customers
  • Provide help and advice to customers using your organization’s product or services
  • Manage communicating courteously with customers by telephone, email, letter and face to face
  • Investigate and provide solutions to customers’ problem, which may be complex or long standing problems that requires special handling
  • Keep accurate records of discussion or correspondence with company’s procedures and in compliance with all relevant regulatory guidelines
  • Create customer loyalty through the delivery of unrivalled customer service
  • Perform other tasks as assigned by management from time to time

Qualification:

  • A Bachelor’s degree
  • A minimum of 1 to 3 years experiences in Customer Service
  • Strong service delivery customer focus & result oriented
  • Ability to meet the client’s requirements and being able to maximize relationships profitability
  • PC literate in MS Office, including Word, Excel, PowerPoint
  • Mature with strong personal drive
  • Strong customer focus and follow-up skills
  • Strong communication and interpersonal skills
  • Good command of spoken and written English and local language
  • Responsible and demonstrated ability to work under pressure
  • Basic interaction with intermediate level internal and external contacts


08- Senior Specialist, Digital Marketing Technology (01 Position Based in Phnom Penh)

Key Responsibilities:

  • Develop and manage marketing website and customer website which involve project management, overall sites set up and on-going content updates
  • On-going monitoring and development to improve user experience and ensure user-friendly interface
  • Work with regional digital, Tech and local IT team on various digital and web experience projects including, but not limited to, CRM, websites, micro sites, apps, etc.
  • Provide on-going analysis of website performance and search (Analytics)
  • Manage SEM/SEO with strong linkage to websites (including web audit and optimization)
  • Work with content developers and other relevant stakeholders on developing interactive formats of content (visual, videography, infographic … )

Qualification:

  • Bachelors’ degree (IT, Business IT, Analytics, web developer, programmer …)
  • English as the second language
  • Proven record of project management experience is a plus
  • Experience in SEO, SEM and digital analytic tools is a plus
  • Demonstrate teamwork, excellent organizational skills, attention to detail, and the ability to prioritize in a changing environment
  • Must possess excellent interpersonal skill and communications
  • Leadership potential, good communications skill and outgoing personality
  • Proficiency in website development and management are required
  • Ability to learn other apps / technology (Tech savvy)


09- Sales Manager, Employee Benefits (01 Position Based in Phnom Penh)

Key Responsibilities:

  • Develop qualifies list of customers on the regularly
  • Visit clients or arrange meetings to discuss a product and how it will meet the requirements of a customers  
  • Develop and implement sale strategy effective for enhancing sales performance against competitors 
  • Approach to target group of customers via emails and phone calls to schedule an appointments
  • Deliver sales pitches and presentations to clients, highlighting the benefits of group life to influence purchase
  • Communicate with customers to identify their requirements and assist them in understand the employee benefits through group life product
  • Conduct surveys and research to gather information regarding market trends, potential leads, and sales opportunities
  • Compile, analyze, and interpret sales data to provide reports to management on performance
  • Prepare and present to management periodic update group life pipeline & sales forecast
  • Responsible and take decisions on strategies necessary to achieve monthly sales target and quarterly sale target 
  • Building good relationship to our existing group life customers and expanding group life benefits to their networks 

Qualification:

  • A recognized degree in business fields
  • At least five years of experience in consultative sales
  • Experience in dealing with corporate customers preferred
  • Proven sale success
  • Strong verbal and written communication skills
  • Proven ability to win trust of internal and external clients/stakeholders


10- Agency Manager

(01 Position Based in Battambang)
(01 Position Based in Kampong Cham)
(03 Positions Based in Kandal-Takhmao)
(02 Positions Based in Phnom Penh)

Key Responsibilities:

  • Recruit quality insurance sales people
  • Provide necessary training, coaching and supervision to ensure success of insurance sales people
  • Build, manage and supervise own sales team to deliver sales target of the company
  • Build new relationships and strengthen existing client relationships
  • Oversee and organize team activities to ensure cohesiveness of team and productivity of team members
  • Develop and maintain a positive working environment for team members

Qualifications:

  • Bachelor degree in Marketing, Business, Finance or related field is preferred
  • Proven track record in sales management and people management a definite advantage
  • Good at using MS Office
  • Knowledge of insurance product in particular and the financial services industry in general
  • A vested interest in keeping abreast of the industry and market trends
  • Strong analytical, inter-personal, communication (verbal and written) and business development/sales skills
  • Sales focus, results driven, relationship building, professional maturity, teamwork and self-confidence
  • Strong networking skills


11- Manager, Product (01 Position Based in Phnom Penh)

Key Responsibilities:

  • Lead the development and implementation of new product initiatives and product enhancement projects.
  • Oversee and manage launch schedule of new products and projects align with our business directions
  • Collaborate with business partners and internal functions in product planning, design and product development process, including testing of systems, to ensure product initiatives and related supports are delivered effectively and efficiently
  • Review & Initiate marketing materials - assist in development of product marketing materials using distribution channel feedback and inputs;
  • Provide product training and ensure distribution channels are engaged with compelling product reference materials and training tools
  • Manage and communicate to key stakeholders including distribution and management on all key issues related to business lines in an effective manner.
  • Support on-going projects such as sales campaign support, market trends, conduct competitive analyses and provide insight to the Management
  • Proactive monitor market development and conduct insurance market study
  • Motivate and develop team members and collaborate with other teams on joint initiatives
  • Support ad-hoc projects and other duties as required

Qualification:

  • University degree- Mathematics, Marketing, Business or Finance preferred.
  • Demonstrated experience in the development and implementation of customer centric insurance solutions.
  • Working towards insurance/Finance industry education (ie. FLMI, CFP, CLU. CFA, FSA) preferred
  • Knowledge of basic insurance product pricing principles and financial metrics.
  • Experience in working with multi-channel distribution
  • Good project management, problem solving and communication skills
  • Good team player

HOW TO APPLY

Interested applicants meeting the above requirements should submit their CVs, covering letters and National ID card by going to this link: http://www.manulife.com.kh/Corporate-Careers-Career-Possibilities and follow each of its step.
For more details please contact Ms. Kimleng Moul via [email protected]. Or Ms. Choury Chim via [email protected]. Application should be submitted before 07th July 2019
Only shortlisted candidates will be contacted.



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