Intern, Sales Promotion Support / Insurance Specialist (Sales) / Officer, Business Development / Support Analyst (IT Support Manager) / Sales Manager, Employee Benefits / Manager, Planning and Analysis / Agency Manager / Senior Manager, Strategic Branding & Customer Centricity / Manager, Office Services / Manager, Product

Manulife is a leading Canada-based financial services group with principal operations in Asia, Canada and the United States. Clients look to Manulife for strong, reliable, trustworthy and forward-thinking solutions for their most significant financial decisions. Our international network of employees, agents and distribution partners offers financial protection and wealth management products and services to millions of clients. We also provide asset management services to institutional customers. At the end of June 2016, we had US$718 billion in assets under management and administration, and in the previous 12 months we made more than US25.4 billion in benefits, interest and other payments to our customers. Our group of companies operates as Manulife in Canada and Asia and primarily as John Hancock in the United States. Manulife Financial Corporation trades as 'MFC' on the TSX, NYSE and PSE, and under '945' on the SEHK. We are committed to be an equal opportunity employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age”.

To support the business growth in Cambodia, we are looking for dynamic and result-oriented individuals to fill in the position of:
1- Intern, Sales Promotion Support
2- Insurance Specialist (Sales)
3- Officer, Business Development
4- Support Analyst (IT Support Manager)
5- Sales Manager, Employee Benefits
6- Manager, Planning and Analysis
7- Agency Manager
8- Senior Manager, Strategic Branding & Customer Centricity
9- Manager, Office Services
10- Manager, Product
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01- Intern, Sales Promotion Support  (1Position Based in Phnom Penh)

Key Responsibilities:

• Manulife Shopping Controller:
  • Sell shopping items to all branches
  • Shipping items to all branches in case have purchasing order
  • Submit cash collection from selling ML shop to finance
  • Reconcile sale report with Stock controller and Finance
  • Propose new items to stock controller in order to make purchasing order
• Logistic:
  • File and retrieve documents and reference materials to all branches
  • Travel arrangements in bid to support S&P events
  • Distribute marketing materials to all branches
  • Deliver all supporting material to event venue in advance
  • Update all events activities record
  • Print, frame and deliver Promotion certificates for Monthly Kick-off
  • Print and send Agency’s Campaigns to all branches
  • Control Agency’s campaigns display at TV corner
  • Support recognition boards process and make sure it is well displayed at all branches

Requirements:

• Applicants should be Business, Management,  related majors.
• Basic knowledge in Operation systems.
• Proficient in Microsoft Excel, Word is required.

02- Insurance Specialist (Sales)

(10 Positions Based in Phnom Penh)
(01 Positions Based in Banteay Meanchey)
(01 Position Based in Kampot)
(01 Position Based in Kampong Cham)
(01 Position Based in Preah Vihear)
(01 Position Based in Koh Kong)
(01 Position Based in Svay Rieng)

Key Responsibilities:

• The Insurance Specialist is responsible for providing life insurance solutions to Bank's clients
• Work closely with branch sales and service teams to provide innovative product solutions to address client's protection, and long-term saving needs
• Strengthen the long-term relationships with clients by providing excellent customer service
• Perform other tasks as required.

Qualification:

• Candidate must posse at least Bachelor's/ College Degree
• Work experience in bancassurance sales is highly preferred for this position but those with sales and customer service experience gained from banking, transport, pharmaceutical, FMCG, hospitality and IT industries are also encouraged to apply
• Must be self-driven and highly motivated
• Personable, with good interpersonal and communication skills

03- Officer, Business Development

(01 Positions Based in Mondul Kiri)
(01 Position Based in Kandal)
(01 Position Based in Banteay Meanchey)
(01 Position Based in Oddar Meancheay)
(01 Position Based in Siemreap)
(02 Positions Based in Kampong Speu)
(02 Positions Based in Kampong Cham)
(01 Position Based in Ratanak Kiri)
(01 Position Based in Battambang)
(01 Position Based in Kampot)
(01 Position Based in Pursat)
(02 Positions Based in Takeo)
(01 Position Based in Tboung Khmum)

  Key Responsibilities:

• Contribute to the total revenue of the company by delivering sales targets for the branches without IS and earn quarterly bonus based on performance and annual VIP
• Work with bank partner’s key person to make sure the business running on track
• Control Sales process to make sure the activity is on track so the result will achieve the business plan
• Join with Bank Partner to motivate Bank staff by Refreshment
• Share initiatives to Bank staff to increase sales (Company Presentation)
• Provide relevant training to bank staff, solving customers’ complaints and coordinate or respond to customers’ queries.
• Adopt Partnership Department’s culture of professionalism, integrity, effectiveness, dynamic, and customer centric attitude contributing to internal environment
• Undertake relevant training and personal development course as mapped by HR Department

Qualification:

• Candidate must posse at least Bachelor's/ College Degree 
• Work experience in bancassurance sales is highly preferred for this position but those with sales and customer service experience gained from banking, transport, pharmaceutical, FMCG, hospitality and IT industries are also encouraged to apply 
• Must be self-driven and highly motivated 
• Personable, with good interpersonal and communication skills

04- Support Analyst (IT Support Manager)  

(01 Position Based in Phnom Penh)

Key Responsibilities:

• With the spirit of service excellency
• Provide quality service related to end user devices / services
• Encompass of technical support on varieties of Manulife issued devise such as PC, MAC, iPhone, iPad, MFD
• Liaise or manage vendors; collaborate with local, regional, global teams or across various towers
• Adhere to ITIL aligned Manulife processes such as incident, request management, PC disposal process and etc.
• Uphold service quality by meeting or exceeding SLA target
• Drive end to end resolution on incident or request fulfillment; manage PC refresh timely and stock control
• To delight user by enable them to perform their operation
• Drive service improvement where required; take on country, regional or global project as needed.  

Qualification:

• At least Bachelor Degree of Information of Technology or equivalent
• Proficient in English - both verbal and written
• Strong technical knowledge on desktop and related 
• Good understanding of infrastructure, Manulife direction & businesses, industry best practices, country needs, vendor management

05- Sales Manager, Employee Benefits  (02 Positions Based in Phnom Penh)

Key Responsibilities:

• Develop qualifies list of customers on the regularly
• Visit clients or arrange meetings to discuss a product and how it will meet the requirements of a customers  
• Develop and implement sale strategy effective for enhancing sales performance against competitors 
• Approach to target group of customers via emails and phone calls to schedule an appointments
• Deliver sales pitches and presentations to clients, highlighting the benefits of group life to influence purchase
• Communicate with customers to identify their requirements and assist them in understand the employee benefits through group life product
• Conduct surveys and research to gather information regarding market trends, potential leads, and sales opportunities
• Compile, analyze, and interpret sales data to provide reports to management on performance
• Prepare and present to management periodic update group life pipeline & sales forecast
• Responsible and take decisions on strategies necessary to achieve monthly sales target and quarterly sale target 
• Building good relationship to our existing group life customers and expanding group life benefits to their networks 

Qualification:

• A recognized degree in business fields
• At least five years of experience in consultative sales
• Experience in dealing with corporate customers preferred
• Proven sale success
• Strong verbal and written communication skills
• Proven ability to win trust of internal and external clients/stakeholders
• We are committed to be an equal opportunity employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age”.

06- Manager, Planning and Analysis  (01 Position Based in Phnom Penh)

Key Responsibilities:

• Provide the support to managing the planning process, coordinating with departments’ head in preparation of the business plan; liaising with Regional office on timeline and submission requirements, challenging and suggesting commercial rational for decision.
• Working with the Regional Finance team and Department head locally, the incumbent ensures that the Business Unit financial planning and analysis processes are aligned with Asia Division’s and Company’s goals.
• Analyze financial performance Vs budget and highlight potential issues and opportunities.
• Deliver on all Regional/Local reporting requirements in timely manner.
• Develop and execute processes to allow for routine analytical reviews of company financial and operational performance, leveraging business unit analytical resources and tools.
• Perform other duties as assigned and participates in ad hoc projects.

Qualification:

• Bachelor’s degree in Finance, Accounting or a related field. Master’s degree, CPA, ACCA is highly preferred.
• At least 5 years of relevant Financial planning and analysis experience
• Strong management/leadership skill
• Strong communication skills in English and Khmer.
• Good organizational and problem solving skills.
• Strong team-building and motivational skills
• High attentions to details, accuracy and committed to meet timelines
• Excellent analytical skills 
• Advanced Microsoft Excel and PowerPoint skills. 
• We are committed to be an equal opportunity employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age”.

07- Agency Manager

(02 Positions Based in Battambang)
(02 Positions Based in Kampong Cham)

Key Responsibilities:

• Recruit quality insurance sales people
• Provide necessary training, coaching and supervision to ensure success of insurance sales people
• Build, manage and supervise own sales team to deliver sales target of the company
• Build new relationships and strengthen existing client relationships
• Oversee and organize team activities to ensure cohesiveness of team and productivity of team members
• Develop and maintain a positive working environment for team members

Qualifications:

• Bachelor degree in Marketing, Business, Finance or related field is preferred
• Proven track record in sales management and people management a definite advantage
• Good at using MS Office
• Knowledge of insurance product in particular and the financial services industry in general
• A vested interest in keeping abreast of the industry and market trends
• Strong analytical, inter-personal, communication (verbal and written) and business development/sales skills
• Sales focus, results driven, relationship building, professional maturity, teamwork and self-confidence
• Strong networking skills

08- Senior Manager, Strategic Branding & Customer Centricity  (01 Position Based in Phnom Penh)

Key Responsibilities:

• Collectively work with the advertising agencies in the development and implementation of advertising and communication plans and strategies
• Develop, integrate and manage marketing responsibilities including advertising initiatives, promotions management, partnerships, and design/production etc. including implementing brand standards throughout the organization
• Develop and conceptualize major and minor marketing campaigns, ensuring messaging and images have been properly developed for target markets and aligned with marketing strategies.
• Manage and monitor the mobilization of campaign goals
• Identify potential markets and maximize existing markets through effective marketing campaigns.
• Evaluate and analyze statistics on advertising, campaigns and promotions based on objectives, consumer data, and brand standards measured against Annual Brand Tracking Study (run by independent research house)
• Effectively manage strategic sponsorship property to ensure Manulife leading position and seamless deliverable of sponsorship activation measured against indicative goals (from brand and experimental marketing perspective)
• Coordinate and communication with in-country teams to ensure buy-in and aligned execution of strategic sponsorship properties including but not limited to branding, public relation, customer program, social media and business conversion KPI
• Building strong, working relationship with Regional Sponsorship team and strategic alliance to ensure organizational alignment and coordination to enable value stream execution of sponsorship events
• Ensure activations plans include corporate giving program to demonstrate commitment and support to local community
• Participate in the development of Overall marketing strategy to ensure continuity of process
• Review and monitor the performance of effective administration in Marketing department to ensure well-complied with procurement policy, finance policy, but also legal and compliance policy
• Prepare update/report to C-level management on regular basis

Qualification:

• BA/BS. MS/MBA preferred
• Educational background in Marketing, advertising, communications field or relevant fields required
• Minimum 5 -7 year plus experience of financial industry experience  in advertising, brand strategy, Marketing Project Management discipline
• Management and supervisory experience is preferred
• Prior experience in Corporate Sponsorship marketing  in a B2B marketing environment, with channel marketing is preferred
• Demonstrate track record of growth and progressive responsibility including strong knowledge of marketing campaign, major media organizations, publications, programs, trends and practices in both traditional and digital
• Demonstrate experience in managing multiple advertising agencies
• Demonstrated experience in developing and executing marketing programs and strategies across cross-functional and regional team
• Ability to establish and build relationships with outside resources/third-party groups, such as government, marketing vendors, advertising and public relations agencies, to help advance brand visibility, key messages, and program initiatives.
• Experience working with project management system and workflow tool to ensure projects are completed in timely manner preferred
• Excellent in strategic and critical thinking skill, strong task prioritization skill and able to adapt to Agile way-of-working in respond to need to rapidly growing organization
• Customer focused
• Advanced writing, editing and proofreading in both Khmer and English
• Proficiency in MS Word, Excel and PowerPoint and Onedrive
• Well-developed business acumen and awareness of business driver
• Demonstrate ability to articulate brand  strategy to influence senior executives and stakeholder
• Proven effective at strategic relationship building and high level management of internal and external stakeholders; experience managing large, complex, strategic, and collaborative relationships
• Demonstrated strong leadership in highly-matrixed organization, proven ability to deliver work and provide positive leadership in fast-paced, multi-project team-oriented environment.
• Flexible and can tolerate ambiguity and still operate effectively

09- Manager, Office Services  (01 Position Based in Phnom Penh)

Key Responsibilities:

• Follow company’s process/procedures to ensure maximum efficiency
• Lease planning for all company premises in respect of new acquisition, renewal and termination of tenancy agreement as well as negotiation on rental terms and conditions
• Liaise with the building management offices on the day-to-day building services and property management issues
• Manage all Manulife Cambodia’s office locations (HQ and Branches), making sure that utility system management is well functioned. 
• Oversee multiple projects and programs such as facility and aesthetic maintenance, safety and security, parking and ergonomics
• Support new branches for the first move-in to make sure that the office is well equipped with the necessary non-IT equipment and supplies
• Manage the effective utilization of office space standards are in line with Company guidelines and property renovation of new branch expansion to utilize the space effectively to cope with the company’s business development plans, space standard and operation requirements
• Provide relevant proposals for space management requests and renovation required
• Plan, budget and manage operational expenses to help achieve financial and business goals under Office Services 
• Provide efficient and cost effective, to comply with the corporate procurement policy, on the procurement, of promotional and offset materials, office supplies, equipment of non-IT communication facilities and other logistic services.
• Serve as point of escalation for vendor performance issues and/or contract breaches, supplier evaluate, analysis bidding and communicate with supplier to ensure the production goes as plan and follow the branding guideline
• Support a roll out of procurement best practices within Cambodia
• Managing the storage, quantity and the distribution/delivery arrangement of printed and promotional materials to staff and IAs between Manulife Cambodia are HQ and branches.
• Front desk support management
• Monitor office expenditures (all branches) and handle all office contracts (rent, car rental, taxi, gasoline, and other services)
• Making sure that all invoices of the business related are paid on time and accurately
• Support with travel arrangement (air-ticket and hotel bookings) and manage vehicle arrangement for Phnom Penh and provincial travels, Records in car logbooks the mileages, mission trip
• Managing and allocating the stationary supplies to staff or department as needed
• Managing company’s internal events (refreshment/lunch/dinner) i.e green celebration, staff induction, team building,  internal workshop, and training course
• Liaise closely with various departments and agencies to address problems & support in office services to ensure it meet the services level standard
• Providing direct supports to Agency Department in term of logistics, handling and stock control of produced materials. 
• Develop and maintain strong, effective professional relationships with internal customers to understand their business needs and align our services for better results in a rapidly changing/dynamic environment
• Identify, analyze, and resolve key business issues; develop alternatives and implement new processes; and provide recommendations consistent with strategic business objectives
• Maintain files and records with effective filing systems
• Monitor office supplies inventory and place orders
• Other tasks assigned by management

Qualification:

• Experience in customer service will be a plus
• Knowledge of basic bookkeeping principles and office management systems and procedures
• Outstanding knowledge of MS Office, “back-office” and accounting software
• Working knowledge of office equipment
• Organized with the ability to prioritize and multi-task
• Reliable with patience and professionalism
• Associate’s/College degree; BSc/Ba in business administration or relevant field is a plus
• Excellent communication and interpersonal skills
• Good understanding of budgeting and project management
• Possess positive and adaptable approach to problem solving
• Attention to details and accuracy
• Ability to work independently and work effectively under high pressure situations
• Previous related experience pertaining to Office Management and negotiations

10- Manager, Product  (01 Position Based in Phnom Penh)

Key Responsibilities:

• Lead the development and implementation of new product initiatives and product enhancement projects.
• Oversee and manage launch schedule of new products and projects align with our business directions
• Collaborate with business partners and internal functions in product planning, design and product development process, including testing of systems, to ensure product initiatives and related supports are delivered effectively and efficiently
• Review & Initiate marketing materials - assist in development of product marketing materials using distribution channel feedback and inputs;
• Provide product training and ensure distribution channels are engaged with compelling product reference materials and training tools
• Manage and communicate to key stakeholders including distribution and management on all key issues related to business lines in an effective manner.
• Support on-going projects such as sales campaign support, market trends, conduct competitive analyses and provide insight to the Management
• Proactive monitor market development and conduct insurance market study
• Motivate and develop team members and collaborate with other teams on joint initiatives
• Support ad-hoc projects and other duties as required

Qualification:

• University degree- Mathematics, Marketing, Business or Finance preferred.
• Demonstrated experience in the development and implementation of customer centric insurance solutions.
• Working towards insurance/Finance industry education (ie. FLMI, CFP, CLU. CFA, FSA) preferred
• Knowledge of basic insurance product pricing principles and financial metrics.
• Experience in working with multi-channel distribution
• Good project management, problem solving and communication skills
• Good team player

HOW TO APPLY

Interested applicants meeting the above requirements should submit their CVs, covering letters and National ID card by going to this link: http://www.manulife.com.kh/Corporate-Careers-Career-Possibilities and follow each of its step.

For more details please contact Ms. Kimleng Moul via [email protected]. Or Ms. Choury Chim via [email protected]. Application should be submitted before 30th May 2019.
Only shortlisted candidates will be contacted.