Business Applications Analyst, Business Applications Manager, IT Infrastructure Manager, Systems & Desktop Manager, Systems Administrator, Service Desk Technician, Secretary / PA to Group Hotel GM, Auditor, Event & Promotion Assistant, Legal officer

Jin Bei Group a great and a Cambodia’s leading casino and hotel with 3 new developments on the track for 2019 – 2022. Our associates earn a competitive base salary, attractive benefits and if you’re coachable, persistent, smart, not afraid of hard work, and looking for your next great adventure Jin Bei Group is the place for you!

1. Business Applications Analyst (2 post)
2. Business Applications Manager (2 post)
3. IT Infrastructure Manager (2 post)
4. Systems & Desktop Manager (2 post)
5. Service Desk Technician (6 posts)
6. Systems Administrator (14 posts)
7. Secretary / PA to Group Hotel GM (1 post)
8. Auditor (1 post)
9. Event & Promotion Assistant (3 posts)
10. Legal officer (1 post)

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01 - Business Applications Analyst

Responsibilities:

• Investigate user problems and needs, identify their source, and determine possible solutions.
• Analyse user project proposals to include identifying potential problem areas and recommend optimum approaches for project path.
• Participate in the development, implementation, installation, and testing of applications software.
• Contribute through code/algorithm development and other means, for the development of tools and interfaces between application programs and for the development of debugging programs.
• Provide system level support for computer software and classroom computer equipment used to conduct workshops.
• Participate in the development of training materials and assist in conducting training and workshops in parallel processing and use of large computer systems.
• Investigate, recommend and install new applications.
• Maintain confidentiality with regard to the information being processed, stored or accessed by the network.
• Document programming problems and resolutions for future reference.
• Assist personnel of other departments as a computer resource.
• Other duties as assigned.

Requirement:

• University degree or college diploma in related technology field.
• 3-5 years of relevant work/management experience in an applications support & Database type role
•  Strong knowledge of business application development in C#.net with SQL Server, testing, preferably in the Casino field. 
•  Experience in a variety of data integration technologies – ETL, flat files, XML, SOAP, etc.
•  Knowledge and understanding of goals and the interdependencies of functional departments and groups (in Casino industry)
•  Knowledge of informational technology disciplines; e.g., software applications and interfaces, production operations, quality assurance and systems management, etc. 
• Knowledge of project management process and systems, ITIL/ITSM
• Excellent written, oral, instructional, presentation, and interpersonal skills focused on motivation and positive attitude
• Highly self-motivated, directed, and change oriented
• Ability to handle confrontation with appropriate grace, professionalism, cordiality, and firmness, and manage/resolve disputes appropriately 
• Ability to communicate concepts in elegant, concise, eloquent form to management and to cross-functional departments or teams verbally, in writing, and through pictures or diagrams when appropriate 
• Proven leadership and personnel management skills.
• Ability to prioritize and execute tasks in a high-pressure environment and make sound
• decisions in emergency situations.
• A true “roll up the sleeves and get it done” working approach
• Excellent proficiency in English language
• Willing to be a team player
• Good understanding and commitment towards the organisation’s goals and objectives.
• Strong interpersonal, written, and oral communication skills.
• Ability to perform general mathematical calculations for the purpose of creating needs
• assessments, budgets, and forecasting.
• Able to investigate and research into infrastructure issues and products as required.
• Ability to present ideas and solutions in a user-friendly language.
• Highly self-motivated
• Knowledge of new technologies (in specific field) and maintain and stay abreast of updates and changes 
• Previous experience in a Casino organization is a plus

02 - Business Applications Manager

Responsibilities:

• Provide oversight and management to the IT Application team to deliver IT services
• Assesses user needs to provide support and proactive service, including analysis of opportunities in order to take advantage of available tools 
• Acts as a focal point for communicating related system problems within the department and collaborates with other teams and vendors on changes, fixes, and updates 
• Manages the release process for applications which includes effective department wide and end user communication 
• Manages testing scripts and identifies opportunities for improvement 
• Sets and measures performance objectives and provides regular one-on-one feedback to all members of the team.  
• Addresses individual staff performance problems as needed 
• Manages delivery and SLAs by guiding incident resolution, problem management, maintenance, and enhancement tickets raised by the end users for assigned applications 
• Develops relevant metrics, measures and publishes the performance of the services provided and enables continuous improvement activities in collaboration with peer groups 
• Works closely with all other IT management personnel in identifying, evaluating, selecting, and implementing specific information technologies that support the business plans and IT strategies 
• Ensure department adheres to policies and procedures that are compliant with industry and regulatory policies 
• Assists with the preparation of budget for IT systems and services related interfaces and applications
• Keeps abreast of new developments and forecasts future trends in the area of application integration in the casino industry
• Maintains a strong understanding of technology and its application to achieve business objectives
• Prepares analysis and or proposals for other enterprise departments when necessary
• Serves as an internal consultant to other IT management staff and operations community as needed 
• Develop and maintain an effective on-call rotation for 24/7 support 
• Provides ongoing troubleshooting, support, and maintenance of applications, including 24/7 on call coverage as required

Requirement:

• University degree or college diploma in related technology field.
• 7-10 years of relevant work/management experience in a senior applications support & Database type role
• Strong knowledge of business application development in C#.net with SQL Server, testing, preferably in the Casino field. 
• Experience in a variety of data integration technologies – ETL, flat files, XML, SOAP, etc.
• Knowledge and understanding of goals and the interdependencies of functional departments and groups (in Casino industry) and the ability to lead large-scale complex IT projects in addressing overall business needs 
• Knowledge and ability to direct a staff in integrating information technology services with the work requirements and deliverables of the unit 
• Knowledge of informational technology disciplines; e.g., software applications and interfaces, production operations, quality assurance and systems management, etc. 
• Knowledge of project management process and systems, ITIL/ITSM
• Excellent written, oral, instructional, presentation, and interpersonal skills focused on motivation and positive attitude
• Highly self-motivated, directed, and change oriented
• Ability to handle confrontation with appropriate grace, professionalism, cordiality, and firmness, and manage/resolve disputes appropriately 
• Ability to communicate concepts in elegant, concise, eloquent form to management and to cross-functional departments or teams verbally, in writing, and through pictures or diagrams when appropriate 
• Knowledge of new technologies (in specific field) and maintain and stay abreast of updates and changes 
• Three years of experience in planning and managing IT programs including budgeting, resource management, and delivery development 
• Previous managerial experience in a Casino organization is a plus

03 - IT Infrastructure Manager

Responsibilities:

• Design and implement short and long term strategic plans to make certain that infrastructure capacity meets existing and future requirements.
• Develop, implement and maintain policies, procedures, and associated training plans for
• infrastructure resources administration and appropriate use.
• Practice infrastructure asset management, including maintenance of infrastructure component inventory, life cycle management and related documentation.
• Provides “ownership” of problems thru to final resolution.
• Plan, acquire, and coordinate installation of in-house, 3rd party and remote hardware and software across the organization’s network.
• Conduct research and make recommendations on infrastructure, services, protocols, and
• standards in support of infrastructure procurement and development efforts.
• Prepare RFPs, bid proposals, contracts, scope of work reports, and other documentation for IT
• projects and associated efforts.
• Perform cost-benefit and return on investment analyses for proposed systems to aid
• management in making implementation decisions.
• Assess, approve, and administer all equipment, hardware, and software upgrades.
• Manage and ensure effectiveness of servers, including e-
• mail, print, and backup servers, and their associated operating systems and software. Responsible for on-site and off-site data centres.
• Build an internal wiki with technical documentation, manuals and IT policies
• Assess, approve, and administer all equipment, hardware, and software upgrades
• Establish service level agreements with end users
• Manage and ensure optimal operation of all network hardware and equipment, including routers, switches, hubs, UPSs, and so on
• Work with Information Security to ensure effectiveness of security solutions, including firewalls, anti-virus solutions, and intrusion detection systems
• Establish and maintain regular written and in-person communications with
• department heads, and end users regarding pertinent infrastructure activities.
• Work alongside Finance department to manage operational costs; conduct near- and long-term financial forecasts for expanded functionality/user base.
• Test network performance and provide network performance statistics and reports; develop
• strategies for maintaining network infrastructure.
• Test server performance and provide server performance statistics and reports; develop
• strategies for maintaining server infrastructure.
• Update job knowledge by participating in educational opportunities; reading professional publications
• Oversee the administration of user accounts, permissions, and access rights in AD and other tools
• Direct and administrate a contingent of network & system administrators, and where
• necessary, conduct performance reviews and corrective action.
• Provide guidance to junior members of the team.

Requirement:

• University degree or college diploma in related technology field.
• 7-10 years of relevant work/management experience in a senior systems/network administrator or systems/networks specialist or similar role.
• 10 years hands-on experience managing and configuring enterprise-
• wide LANs, WANs, WLANs, VPNs, Intranet etc
• 10 years hands-on experience installing, configuring and troubleshooting hardware such as servers, routers, bridges, switches, hubs, modems, network interface cards, VOIP, Biometric and RFID access control systems
• 10 years hands-on experience installing, configuring and troubleshooting server OS such as Windows Server (all editions), Linux, Unix, ONTAP, Android, iOS, etc.
• Excellent knowledge of current protocols and standards, including Active Directory, Group
• Policies, MS Exchange, Core Switching/Routing, SSL/IPSec, SAN, Virtualization, Business
• Continuity, Disaster Recovery etc.
• Exceptional knowledge of service and application delivery, as well as successful service level
• agreement accomplishments.
• 5+ years Database Administration experience in MySQL and MSSQL
• 5+ years of hands-on experience as an Oracle Database Administrator in a production environment
• Practical experience in monitoring and tuning databases to provide high availability service
• Detailed knowledge and experience with database backup and recovery, export/import, tools and techniques.
• 7 years successful leadership of an infrastructure team.
• Conversant with programming languages such as .Net, PHP, Python etc
• Experience in interpreting the applicability of local and government laws/regulations (including data privacy practices and laws) to company operations
• Knowledge and understanding of system flow charts, data processing concepts, and telecommunications principles.
• Experience in a gaming or casino IT environment is desirable
• Experience installing network cabling and telephony systems

04 - Service Desk Manager

Responsibilities

• Maintain high performing service support functions including and IT Service Desk, Desktop Support and VIP Support
• Owner of the Incident, Request, Change and Escalation processes, ensuring high levels of performance in these processes, accurate reporting and establishing service improvement activities when required
• As owner of the escalation process the Service Delivery Manager will take ownership of major incidents to ensuring coordination of resolving parties, effective communication to stakeholders and post incident review
• Monitor, control and support service delivery; ensuring systems, methodologies and procedures are in place and followed
• Champion Service and Support in projects and developing a strong understanding of projects impacting your service area and ensuring service impact is minimised and agreed
• Be accountable for the quality of Service and performance; ensuring future demand from growth and projects is understood and factored into capacity plans for all associated systems
• Drive internal and third party service review meetings covering performance, service improvements, quality and processes
• Deliver excellent Presentation and Audio Visual support, ensure meeting room technology is maintained to high standards and routinely checked to ensure high levels of availability
• Ensure that training services are in place to educate staff on how to use meeting room and collaboration technology effectively
• Lead the Service Desk team to continually improve.
• Manage the desktop computing environment to ensure that laptops, PC’s and other access devices are built and maintained to high standards of performance and security
• Ensure that patching and anti-virus updates are carried out promptly and effectively
• Work with the Technical Design team evolve standards for hardware, software and security in the desktop environment
• Make recommendations for Service Improvement Plans and ensure actions are followed through to completion in a timely manner
• Work with internal and third party teams to ensure actions are taken and completed to protect and improve services
• Provide regular and accurate management reporting on IT Service performance
• Effectively deliver/manage Staff Management including recruitment, mentoring, training, target setting and performance assessment
• Be an ambassador for IT, working across the business to provide effective communication on IT matters and build relationships with other teams to ensure effective dialogue between departments
• Update job knowledge by participating in educational opportunities; reading professional publications
• Maintain an internal wiki with technical documentation, manuals and IT policies
• Maintain service level agreements with end users
• Work with all other departments and managers to ensure effectiveness of security solutions.
• Provide guidance to junior members of the team.

Requirement

• University degree or college diploma in related technology field.
• 7-10 years of relevant work experience in a IT Service role. Candidates
• Certification ITIL V3 Foundation Level certification a plus
• Minimum 3+ years management experience in Infrastructure, IT Operations and/or Technical Support;
• Minimum 2+ years of experience with project management; and
• Experience with banking hardware a plus.
• Lead, coach, and mentor a team of service delivery professionals;
• Ensure all tasks associated with support are handled with outstanding customer service to internal and external customers;
• Create, maintain, and monitor key operational metrics to measure service effectiveness and anticipated demand;
• Create, maintain, and monitor service level agreements, ensuring assigned incidents are responded to, diagnosed, and resolved swiftly and effectively;
• Prioritizes incidents and tickets in order to improve the team's effectiveness;
• Ensure incident and tickets are regularly updated to reflect the current status and provide accurate metrics for service improvement;
• Manage internal and external resources to provide cost effective service delivery;
• Manage inventory of IT assets focusing on desktop software, workstations, and branch devices.
• Create and establish procedures related to workstation management, operational service delivery, and technical support;
• Manage key service providers and service level agreements;
• Participate as needed in audits and bank exams; and
• Performs other duties as assigned.
• Expert knowledge of ITIL disciplines
• Ability to function in a project methodology oriented environment
• Ability to provide training and support for users with varying degrees of IT knowledge
• Ability to communicate problems and resolutions effectively and professionally to non-IT personnel
• Ability to present complex concepts and technologies in a clear and concise manner
• Experience in a gaming or casino IT environment is desirable
• Resourcefulness and problem-solving aptitude
• Ability to seek out vulnerabilities in IT infrastructures

05 - Service Desk Technician

Responsibilities

• Serve as the first point of contact for rend users seeking technical assistance over the phone or email
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Determine the best solution based on the issue and details provided by customers
• Walk the customer through the problem-solving process
• Direct unresolved issues to the next level of support personnel
• Provide accurate information on IT products or services
• Record events and problems and their resolution in logs
• Follow-up and update customer status and information
• Pass on any feedback or suggestions by customers to the appropriate internal team
• Assist in the creation of technical standard operating procedures and training material; including complex business processes, system documents, and industry standards
• Communicate and ensure adherence of policies and procedures by technical support engineers
• Initiate continuous improvement initiatives to drive support and service excellence
• Act as a customer liaison and point of contact throughout the ticket
• Troubleshoot production problems with software, hardware, network products for and with customers.
• Take initiative to accomplish tasks involving communication/coordination with Infrastructure, InfoSec, Development & AV
• Partner with various engineering teams to troubleshoot, analyse, and resolve tickets
• Ability to work well as a member of a large team spanning multiple cultures and time zones.
• High self-motivation and ability to learn multiple technologies and software applications with little supervision.
• Ability to communicate clearly both verbally and in written form; especially technical concepts.
• Requirement
• University degree or college diploma in related technology field.
• 2-4 years of relevant work experience in a IT Service role. Candidates with IT certifications a plus
• Customer Centric Focus.
• Practical decision making and problem resolution skills.
• Proven experience as a help desk technician or other customer support role
• Tech savvy with working knowledge of office automation products, databases and remote control
• Good understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and resolve basic technical issues
• Virtualization knowledge and experience working with virtualization tools (e.g. VMware vCenter, OpenStack or similar) is a plus
• Intermediate knowledge of Windows and Linux
• Experience with enterprise networking/storage/servers hardware; especially as it relates to virtualized environments.
• Excellent (written and spoken) communication and customer support skills.
• Experience with database administration (e.g. MS SQL Server, PostgreSQL, MongoDB).
• Experience with configuration and maintenance of web servers (e.g. IIS 7.0+, NGINX, Apache)
• Familiarity with Two-Factor Authentication concepts.
• Maintain, and monitor service level agreements, ensuring assigned incidents are responded to, diagnosed, and resolved swiftly and effectively;
• Prioritizes incidents and tickets in order to improve the team's effectiveness;
• Ensure incident and tickets are regularly updated to reflect the current status and provide accurate metrics for service improvement;
• Manage internal and external resources to provide cost effective service delivery;
• Manage inventory of IT assets focusing on desktop software, workstations, and branch devices.
• Create and establish procedures related to workstation management, operational service delivery, and technical support;
• Participate as needed in audits
• Performs other duties as assigned.
• Ability to provide training and support for users with varying degrees of IT knowledge
• Ability to communicate problems and resolutions effectively and professionally to non-IT personnel
• Ability to present complex concepts and technologies in a clear and concise manner
• Experience in a gaming or casino IT environment is desirable
• Resourcefulness and problem-solving aptitude
• Ability to seek out vulnerabilities in IT infrastructures

06- Systems Administrator

Responsibilities

• Install, configure and maintain software, hardware & networks
• Manage network servers and technology tools
• Set up user accounts and group policy based upon outlined requirements
• Monitor performance and maintain systems according to requirements
• Troubleshoot issues and outages
• Ensure security through access controls, backups and firewalls
• Upgrade systems with new releases and models based upon requirements
• Develop expertise to train staff on new technologies
• Maintain an internal wiki with technical documentation, manuals and IT policies
• Assess, and administer all equipment, hardware, and software upgrades upon release by supervisor
• Ensure effectiveness of servers, including e-
• mail, print, and backup servers, and their associated operating systems and software. Responsible for on-site and off-site data centres.
• Maintain service level agreements with end users.
• Ensure optimal operation of all network hardware and equipment, including routers, switches, hubs, UPSs, and so on.
• Work with Information Security to ensure effectiveness of security solutions, including firewalls, anti-virus solutions, and intrusion detection systems.
• Test network performance and provide network performance statistics and reports; develop
• strategies for maintaining network infrastructure.
• Test server performance and provide server performance statistics and reports; develop
• strategies for maintaining server infrastructure.
• Oversee the administration of user accounts, permissions, and access rights in AD and other tools
• Provide guidance to other members of the IT Team
• Responsibilities
• University degree or college diploma in related technology field.
• 3-5 years of relevant work experience in a systems/network administrator or similar role
• 3-5 years hands-on experience managing and configuring enterprise-
• wide LANs, WANs, WLANs, VPNs, Intranet etc
• 3-5 years hands-on experience installing, configuring and troubleshooting hardware such as servers, routers, bridges, switches, hubs, modems, network interface cards, VOIP, Biometric and RFID access control systems
• 3-5 years hands-on experience installing, configuring and troubleshooting server OS such as Windows Server (all editions), Linux, Unix, ONTAP, Android, iOS, etc.
• 3-5 years hands-on experience working with Casino IT Operations
• Excellent knowledge of current protocols and standards, including Active Directory, Group
• Policies, MS Exchange, Core Switching/Routing, SSL/IPSec, SAN, Virtualization, Business
• Continuity, Disaster Recovery etc.
• Knowledge of service and application delivery, as well as successful service level
• agreement accomplishments.
• Experience installing network cabling and telephony systems.
• Update job knowledge by participating in educational opportunities; reading professional publications
• Ability to create scripts in Python, Perl or other language
• Knowledge and understanding of system flow charts, data processing concepts, and telecommunications principles.
• Experience in a gaming or casino IT environment is desirable
• Resourcefulness and problem-solving aptitude

07- Secretory/PA Group Hotel GM

Responsibilities

• Works closely with senior managerial or directorial staff to provide administrative support, usually on a one-to-one basis
• Screening telephone calls, inquiries and requests, and handling them when appropriate;
• Meeting and greeting visitors at all levels of seniority;
• Organizing and maintaining diaries and making appointments;
• Dealing with incoming email, faxes and post, often corresponding on behalf of the Group GM
• Taking dictation and minutes;
• Written reports
• Carrying out background research and presenting findings;
• Producing documents, briefing papers, reports and presentations;
• Organizing and attending meetings and ensuring their manager is well-prepared for meetings;
• Devising and maintaining office systems, including data management, filing, etc.;

Requirement

• University degree or college diploma in any fields.
• 1-3 years of relevant work/management experience
• Knowledge and understanding of goals and the interdependencies of functional departments and groups (in Casino industry)
• Excellent written, oral, instructional, presentation, and interpersonal skills focused on motivation and positive attitude
• Highly self-motivated, directed, and change oriented
• Ability to handle confrontation with appropriate grace, professionalism, cordiality, and firmness, and manage/resolve disputes appropriately
• Ability to communicate concepts in elegant, concise, eloquent form to management and to cross-functional departments or teams verbally, in writing, and through pictures or diagrams when appropriate
• Previous experience in a Casino organization is a plus

08- Auditor

Responsibilities

• Exercise due professional care in performing audit work, including reviewing operation efficiency, measuring attainment of objectives, and making recommendations for cost reductions and earnings improvement.
• Carry out both financial and operational audit process.
• Carry out auditing process, verifying the compliance of policies and procedure of the firm’s operations.
• Conducting audit work as directed on the operations and related activities
• Ensure performance achieved with monthly plans and annual plans as assigned by the
• Write and submit relevant draft reports to supervisor on a timely manner
• Presentations of audit as required.
• Perform report writing and ensure audit reports are completed and timing.
• Provide recommendation related to finding to improve concern staffs efficiently and effectively.
• Other task as assign by line manager.

Requirement

• Degree in Finance/Accounting.
• At least 3 to 5 years working experience in Finance/Accounting roles, if from Hotel & Casino is an advantage.
• Have sound understanding and knowledge about audit or software with Good skill in advance Excel using.
• Good English writing and speaking.

09- Event & Promotion Assistant

Responsibilities

• Exercise due professional care in performing audit work, including reviewing operation
• Supervise and support all of our sale promoters
• Assist in the implementation of new technology to the workforce
• You will manage attendance, leave and motivation of the workforce
• Assist in recruitment and building up a talent pool and potential talent pool to draw on.
• Assist in dynamic staff engagement initiatives
• A central role of the supervisor is to ensure appropriate grooming of the workforce. To identify training needs and to deliver on training needs for the workforce.
• Ensure and review merchandising to ensure that shops where our promoters are working, have the appropriate merchandising in place.
• Source training and other providers from time to time
• Able to motivate people through technology!
• Other supervisory tasks will be assigned as the workforce grows

Requirement

• Bachelor degree (any discipline)
• At least two-years experiences in product promotion activities or office support to product promotion – have worked as promoter and ready to go to the next level.
• Smart, must be flexible for the situation as there are often unexpected changes that can occur.
• Good attitude, customer oriented, excellent interpersonal and presentation skills. You must like people
• Good at English, both written and spoken (Chinese is plus)
• Computer literate (preferred)
• Good appearance and personality
• Female is preferable – must be well groomed

10- Legal Officer

Responsibilities

• Contract review
• Be responsible for litigation, judicial case management, and prepare and keep litigation legal document.
• Assist in drafting major contracts
• Cooperate with the establishment of the company’s legal work system and implementation
• Other matters arranged by the leader
• Analyst the case problem and advise to Manager
• To assist and advice the legal opinions with the business operation.

Requirement

• University degree or college diploma in Law fields.
• 1-3 years of relevant work/management experience
• Knowledge and understanding of goals and the interdependencies of functional departments and groups
• Excellent written, oral, instructional, presentation, and interpersonal skills focused on motivation and positive attitude
• Highly self-motivated, directed, and change oriented
• Ability to handle confrontation with appropriate grace, professionalism, cordiality, and firmness, and manage/resolve disputes appropriately
• Previous experience in a Casino organization is a plus

Benefit:

• Competitive Salaries
• 4 days off per month
• 18 days AL – as per law
• Public Holidays as per law
• 3 meals per day
• Accommodation
• Maternity Leaves
• NSSF
• Uniforms
• Other benefits
   

HOW TO APPLY:

Interested applicants should submit their CV and cover letter to this e-mail: [email protected] or contact to 096 797 2345

For more detail information please contact us at our office at St. No. 100, Ekreach Avenue, 4 Village, 4 Commune, Preah Sihanouk Ville, Kingdom of Cambodia.

Closing date 7 April 2019. Only short-listed candidates will be contacted for the interview. CV and application will not be returned.