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Job ID: 50499

Intern, Bancassurance Administration / Insurance Specialist (Sales) / Actuarial Analyst / Specialist, Customer Relations / Specialist, Finance Administration / Manager, End User Support / Associate Full-stack Software Engineer / Sales Manager, Employee Benefits / Manager, Planning and Analysis / Manager, Business Development / Manager, Product / Manager, Compliance / Agency Manager / Senior Manager, Bancassurance Sales

Manulife is a leading Canada-based financial services group with principal operations in Asia, Canada and the United States. Clients look to Manulife for strong, reliable, trustworthy and forward-thinking solutions for their most significant financial decisions. Our international network of employees, agents and distribution partners offers financial protection and wealth management products and services to millions of clients. We also provide asset management services to institutional customers. At the end of June 2016, we had US$718 billion in assets under management and administration, and in the previous 12 months we made more than US25.4 billion in benefits, interest and other payments to our customers. Our group of companies operates as Manulife in Canada and Asia and primarily as John Hancock in the United States. Manulife Financial Corporation trades as 'MFC' on the TSX, NYSE and PSE, and under '945' on the SEHK.

We are committed to be an equal opportunity employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age”.

To support the business growth in Cambodia, we are looking for dynamic and result-oriented individuals to fill in the position of:

1. Intern, Bancassurance Administration
2. Insurance Specialist (Sales)
3. Actuarial Analyst
4. Specialist, Customer Relations
5. Specialist, Finance Administration
6. Manager, End User Support
7. Associate Full-stack Software Engineer 
8. Sales Manager, Employee Benefits
9. Manager, Planning and Analysis
10. Manager, Business Development
11. Manager, Product
12. Manager, Compliance
13. Agency Manager
14. Senior Manager, Bancassurance Sales  


01 - INTERN, BANCASSURANCE ADMINISTRATION   (01 Position Based in Phnom Penh)

Key Responsibilities:

  • Perform operational, support and administrative tasks for Partnership Distribution Department
  • Support and arrange items/sales promotional items for sales campaign/activities
  • Assist the newly hired on Laptop/ Printer, Business Card, AWS, etc.
  • Maintain office supplies inventories for the department
  • Schedule and coordinate meetings, appointments and travel arrangements for heads, directors or managers
  • Assist and arrange all the logistic supports including accommodation, taxi/ transportation for business mission
  • Coordinate maintenance of office equipment
  • Develop and maintain a filing system
  • Resolve administrative problems and inquiries
  • Supporting administration works for bank partners
  • Support cash advance clearance for Insurance Specialist
  • Provide general support and perform other task as required

Qualification:

  • University student (2nd year and above)
  • Able to use Microsoft Office (Word, Excel, Outlook…)
  • Good interpersonal skills.
  • Flexibility and ability to work to tight deadlines.
  • Self-motivated and enthusiastic
  • Able to work under pressure
  • Accuracy and attention to detail and problem solving skills


02 - INSURANCE SPECIALIST (Sales)

(10 Positions Based in Phnom Penh)
(04 Positions Based in Kandal)
(02 Positions Based in Banteay Meanchey)
(01 Position Based in Sihanoukville)
(01 Position Based in Siemreap)
(02 Positions Based in Tboung Khmum)
(01 Position Based in Kampot)
(01 Position Based in Kampong Thom)
(01 Position Based in Kampong Chhnang)
(02 Positions Based in Kampong Cham)
(01 Position Based in Kratie)
(01 Position Based in Prey Veng)
(01 Position Based in Pursat)
(01 Position Based in Svay Rieng)
(01 Position Based in Stung Treng)

Key Responsibilities:

  • The Insurance Specialist is responsible for providing life insurance solutions to Bank's clients
  • Work closely with branch sales and service teams to provide innovative product solutions to address client's protection, and long-term saving needs
  • Strengthen the long-term relationships with clients by providing excellent customer service
  • Perform other tasks as required.

Qualification:

  • Candidate must posse at least Bachelor's/ College Degree
  • Work experience in bancassurance sales is highly preferred for this position but those with sales and customer service experience gained from banking, transport, pharmaceutical, FMCG, hospitality and IT industries are also encouraged to apply
  • Must be self-driven and highly motivated
  • Personable, with good interpersonal and communication skills


03 - ACTUARIAL ANALYST  (01 Position Based in Phnom Penh)

Key Responsibilities:

  • The person will work in product pricing team, responsible for risk analysis uses in pricing and developing of new and existing product in line with management’s and company’s initiative.
  • The roles and responsibilities include:
  • Collaborates well with sales and prepare the costing of group life insurance policies
  • Provides support on system testing and implementation of new products
  • Provides support in designing, pricing and assessing the risks and profitability of life insurance products, new as well as existing products
  • Applies knowledge of mathematics, probability, statistics, principle of finance and business to solve problem in the life insurance industry
  • Monitors experience of the products sold and work on other ad-hoc projects as required by the business

Qualification:

  • Bachelor’s degree in Mathematics, Applied Mathematics, Statistics, Actuarial Science, Finance, Economics, Engineering or other related technical fields
  • Minimum 3.0 overall GPA
  • Knowledge on the insurance business and finance is an advantage
  • Strong commitment to actuarial career and actuarial professional exam
  • Demonstrate initiative, commitment and responsibility as a team member
  • A Strong background in mathematics and statistics
  • Strong analytical and problem-solving skills
  • Familiarity with spreadsheets, statistical analysis programs and programming languages
  • Effective communicator with strong oral, written and persuasive skills and capability to deal with people at all levels in the organization
  • Strong ethics and a high level of personal and professional integrity


04 - SPECIALIST, CUSTOMER RELATIONS   (01 Position Based in Banteay Meanchey)

Key Responsibilities:

  • Build and maintain business relationships with our clients to improve NPS, ensuring that they receive the customized service they need
  • Further improve customer centricity with efficiency and effectiveness providing customer satisfaction with reliable and advance notices and persistency improvement
  • To focus on portfolio enhancement, cross sell of multiple products, as well as focus on acquisition of privileged customers
  • To service customer enquiries and deliver excellent service through communication and team work
  • Provide service and manage Privileged customers and plan cases according to the policies and guidelines
  • Maintain and strengthen existing client relationships
  • Ensure that customers get their Manulife premium notices and other notices on time and has sufficient lead time to prepare for the payment
  • Ensure that all customer enquiries/complaints are addressed and responded to in a timely fashion, and also  ensure that any service failure is remedied immediately to avoid any threat to Manulife reputation while injecting appropriate business sense and be customer focus
  • Manage the upcoming and existing privileged customer base
  • Establish and maintain strong professional relationship/connections by gaining customers trust
  • Educate self on existing procedures and guidelines
  • Ensure strict compliance on documentation provided by the customers
  • Provide help and advice to customers using your organization’s product or services
  • Manage communicating courteously with customers by telephone, email, letter and face to face
  • Investigate and provide solutions to customers’ problem, which may be complex or long standing problems that requires special handling
  • Keep accurate records of discussion or correspondence with company’s procedures and in compliance with all relevant regulatory guidelines
  • Create customer loyalty through the delivery of unrivalled customer service
  • Perform other tasks as assigned by management from time to time

Qualification:

  • A Bachelor’s degree
  • A minimum of 1 to 3 years experiences in Customer Service
  • Strong service delivery customer focus & result oriented
  • Ability to meet the client’s requirements and being able to maximize relationships profitability
  • PC literate in MS Office, including Word, Excel, PowerPoint
  • Mature with strong personal drive
  • Strong customer focus and follow-up skills
  • Strong communication and interpersonal skills
  • Good command of spoken and written English and local language
  • Responsible and demonstrated ability to work under pressure
  • Basic interaction with intermediate level internal and external contacts


05 - SPECIALIST, FINANCE ADMINISTRATION   (01 Position Based in Phnom Penh)

Key Responsibilities:

  • To enable the CFO and finance team through maintaining proper organization.
  • To support alignment within finance as it relates to key priorities
  • To assist the CFO in maximizing productivity through schedule management
  • To take minutes of meetings and translate the documents from Khmer to English.
  • To support administrative work of the CFO and the team

Qualification:

  • Hardworking and possesses ability to take initiatives.
  • Being ambitious to learn new things and self-development.
  • Ability to prioritize work to meet different requests and deadlines.
  • Concern for order and quality.
  • Strong communication skills in English and Khmer.
  • Good organizational and problem solving skills.
  • Coordinating with business partners, local and international level requires excellent communication skills and professionalism.
  • Accessibility will require flexibility in schedule.
  • Ability to learn about insurance and potentially rotate into roles of increasing importance.
  • Key role in Finance Team and ability to deliver vision which is to be the most professional finance function in the world by providing valued financial information and acting as a trusted business advisor to enable strategic execution.


06 - MANAGER, END USER SUPPORT   (01 Position Based in Phnom Penh)

Key Responsibilities:

  • Manulife issued Desktop, laptop, MAC, iPad
  • Manulife issued iPhone (hosts Manulife email)
  • Office print service
  • VPN token
  • PC stock, refresh & disposal
  • Timely Incident resolution & Request fulfillment
  • Influences solution design
  • To voice any concern on solution. E.g. better approach, prevent negative impact to local or irrelevant solution to country

Qualification:

  • Proficient in English - both verbal and written
  • Strong technical knowledge on desktop and related 
  • Good understanding of infrastructure, Manulife direction & businesses, industry best practices, country needs, vendor management


07 - ASSOCIATE FULL-STACK SOFTWARE ENGINEER    (01 Position Based in Phnom Penh)

Key Responsibilities:

  • Designs, develops, tests, delivers, maintains and improves business applications as a member of a team, works across full-stack through entire software development lifecycle
  • Responsible for assisting the implementation of various projects for application systems
  • Work with local and regional team in delivering the projects
  • Perform other related tasks as requested

Qualification:

  • BA in Computer Science is preferred or equivalent professional experience
  • 1- 3 years relevant working experience with solid experience in .Net and Database server (Oracle is an advantage)
  • Prior working experience in life insurance or financial industry is an advantage
  • Writes clear, readable and maintainable code, takes ownership of the quality and usability of code
  • Experience with technologies such as: JavaScript, Angular, JQuery, .NET, Java
  • Good with API skills (technologies such as Soap, REST Full, Java Spring REST or WebApi2) is an advantage
  • Hands-on RDBMS experience (data modeling, analysis, programming, stored procedures)
  • Good foundation in data structures, algorithms, and OO Design with rock-solid programming skills
  • Collaborative attitude, willingness to work with team members; able to coach, participate in code reviews, share skills and methods
  • Constantly learns from both success and failure
  • Good organizational and problem-solving abilities that enable you to manage through creative abrasion
  • Good verbal and written communication; effectively articulates technical vision, possibilities, and outcomes
  • Experiments with emerging technologies and understanding how they will impact what comes next


08 - SALES MANAGER, EMPLOYEE BENEFITS  (01 Position Based in Phnom Penh)

Key Responsibilities:

  • Develop qualifies list of customers on the regularly
  • Visit clients or arrange meetings to discuss a product and how it will meet the requirements of a customers  
  • Develop and implement sale strategy effective for enhancing sales performance against competitors 
  • Approach to target group of customers via emails and phone calls to schedule an appointments
  • Deliver sales pitches and presentations to clients, highlighting the benefits of group life to influence purchase
  • Communicate with customers to identify their requirements and assist them in understand the employee benefits through group life product
  • Conduct surveys and research to gather information regarding market trends, potential leads, and sales opportunities
  • Compile, analyze, and interpret sales data to provide reports to management on performance
  • Prepare and present to management periodic update group life pipeline & sales forecast
  • Responsible and take decisions on strategies necessary to achieve monthly sales target and quarterly sale target 
  • Building good relationship to our existing group life customers and expanding group life benefits to their networks 

Qualification:

  • A recognized degree in business fields
  • At least five years of experience in consultative sales
  • Experience in dealing with corporate customers preferred
  • Proven sale success
  • Strong verbal and written communication skills
  • Proven ability to win trust of internal and external clients/stakeholders
  • We are committed to be an equal opportunity employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age”.


09 - MANAGER, PLANNING AND ANALYSIS  (01 Position Based in Phnom Penh)

Key Responsibilities:

  • Provide the support to managing the planning process, coordinating with departments’ head in preparation of the business plan; liaising with Regional office on timeline and submission requirements, challenging and suggesting commercial rational for decision.
  • Working with the Regional Finance team and Department head locally, the incumbent ensures that the Business Unit financial planning and analysis processes are aligned with Asia Division’s and Company’s goals.
  • Analyze financial performance Vs budget and highlight potential issues and opportunities.
  • Deliver on all Regional/Local reporting requirements in timely manner.
  • Develop and execute processes to allow for routine analytical reviews of company financial and operational performance, leveraging business unit analytical resources and tools.
  • Perform other duties as assigned and participates in ad hoc projects.

Qualification:

  • Bachelor’s degree in Finance, Accounting or a related field. Master’s degree, CPA, ACCA is highly preferred.
  • At least 5 years of relevant Financial planning and analysis experience
  • Strong management/leadership skill
  • Strong communication skills in English and Khmer.
  • Good organizational and problem solving skills.
  • Strong team-building and motivational skills
  • High attentions to details, accuracy and committed to meet timelines
  • Excellent analytical skills 
  • Advanced Microsoft Excel and PowerPoint skills. 
  • We are committed to be an equal opportunity employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age”.


10 - MANAGER, BUSINESS DEVELOPMENT  (01 Position Based in Phnom Penh)

Key Responsibilities:

  • The Business Development Manager is responsible for providing life insurance solutions to Bank's clients
  • Provide necessary training/coaching  and supervision to ensure success of insurance sales
  • Work closely with branch sales and service teams to provide innovative product solutions to address client's protection, and long-term saving needs and to deliver sales target of the company
  • Strengthen the long-term relationships with clients by providing excellent customer service
  • Develop and maintain a positive working environment for team members
  • Perform other tasks as required

Qualification:

  • At least 5 years’ experience in financial industry
  • Bachelor degree in Marketing, Business, Finance or related field is preferred
  • Work experience in bancassurance sales is highly preferred for but those with sales and marketing experience gained from banking, FMCG, and other industries are also encouraged to apply
  • Must be self-driven , highly motivated and have strong leadership and influencing skills
  • Personable, with good interpersonal and communication skills
  • Proven track record in sales management and people management are definite advantage
  • Knowledge of insurance product in particular and the financial services industry in general
  • A vested interest in keeping abreast of the industry and market trends
  • Strong analytical, inter-personal, communication (verbal and written) and business development/sales skills
  • Strong networking, innovative and strategic skills
  • Ability to influence cross-functional teams without formal authority
  • Good presentation skills


11 - MANAGER, PRODUCT   (01 Position Based in Phnom Penh)

Key Responsibilities:

  • Lead the development and implementation of new product initiatives and product enhancement projects.
  • Oversee and manage launch schedule of new products and projects align with our business directions
  • Collaborate with business partners and internal functions in product planning, design and product development process, including testing of systems, to ensure product initiatives and related supports are delivered effectively and efficiently
  • Review & Initiate marketing materials - assist in development of product marketing materials using distribution channel feedback and inputs;
  • Provide product training and ensure distribution channels are engaged with compelling product reference materials and training tools
  • Manage and communicate to key stakeholders including distribution and management on all key issues related to business lines in an effective manner.
  • Support on-going projects such as sales campaign support, market trends, conduct competitive analyses and provide insight to the Management
  • Proactive monitor market development and conduct insurance market study
  • Motivate and develop team members and collaborate with other teams on joint initiatives
  • Support ad-hoc projects and other duties as required

Qualification:

  • University degree- Mathematics, Marketing, Business or Finance preferred.
  • Demonstrated experience in the development and implementation of customer centric insurance solutions.
  • Working towards insurance/Finance industry education (ie. FLMI, CFP, CLU. CFA, FSA) preferred
  • Knowledge of basic insurance product pricing principles and financial metrics.
  • Experience in working with multi-channel distribution
  • Good project management, problem solving and communication skills
  • Good team player


12 - MANAGER, COMPLIANCE   (01 Position Based in Phnom Penh)

Key Responsibilities:

  • Develop compliance training materials;
  • Deliver compliance training to staff in Phnom Penh and provincial branches;
  • Investigate alleged misconducts by sales force;
  • Execute decision and action from senior management on misconduct;
  • Communicate sensitive information across departments;
  • Track and advise management for quality sales practices;
  • Perform due diligence work as required

Qualification:

  • Law degree holder or related discipline from reputable universities;
  • At least 3 years experience in insurance, financial sector or law firm; compliance, audit or complaint handling process or risk management experience will be an advantage;
  • Willing to learn about new industry;
  • Ability to work effectively in a team and multi-cultural environment;
  • Ability to communicate legal and compliance requirements to internal stakeholders;
  • Excellent communication, negotiation and influence skills;
  • Analytical, attention to details, and creative problem solving abilities;
  • Very good command of English language (both writing and speaking);
  • PC literate in Ms. Word, Excel, and PowerPoint;
  • Personal qualities of integrity, credibility and strong work ethic.


13 - AGENCY MANAGER   (01 Position Based in Kampong Cham)

Key Responsibilities:

  • Recruit quality insurance sales people
  • Provide necessary training, coaching and supervision to ensure success of insurance sales people
  • Build, manage and supervise own sales team to deliver sales target of the company
  • Build new relationships and strengthen existing client relationships
  • Oversee and organize team activities to ensure cohesiveness of team and productivity of team members
  • Develop and maintain a positive working environment for team members

Qualifications:

  • Bachelor degree in Marketing, Business, Finance or related field is preferred
  • Proven track record in sales management and people management a definite advantage
  • Good at using MS Office
  • Knowledge of insurance product in particular and the financial services industry in general
  • A vested interest in keeping abreast of the industry and market trends
  • Strong analytical, inter-personal, communication (verbal and written) and business development/sales skills
  • Sales focus, results driven, relationship building, professional maturity, teamwork and self-confidence
  • Strong networking skills


14 - SENIOR MANAGER, BANCASSURANCE SALES   (01 Position Based in Phnom Penh)

Key Responsibilities:

  • Managing  Bank Partner 
  • Provide necessary training, coaching and supervision to the Bancassurance sales team to ensure success and delivery of business objectives
  • Support business partners to identify business opportunities that are mutually beneficial
  • Build new relationship and strengthen existing client and business partner relationship
  • Oversee and organize team activities to ensure cohesiveness of team and productivity of team members
  • Develop and maintain a positive working environment for team members
  • Perform other tasks as required.

Qualification:

  • Proven track record in sales management and people management a definite advantage
  • Knowledge of insurance product in particular and the financial services industry in general
  • A vested interest in keeping abreast of the industry and market trends
  • Strong analytical, inter-personal and communication (verbal and written) skills
  • Aggressive with strong business sense
  • Sales focus, results driven, relationship building, professional maturity, teamwork and self-confidence
  • Strong networking skills

HOW TO APPLY

Interested applicants meeting the above requirements should submit their CVs, covering letters and National ID card by going to this link: http://www.manulife.com.kh/Corporate-Careers-Career-Possibilities and follow each of its step.

For more details please contact Ms. Kimleng Moul via [email protected]. Or Ms. Choury Chim via [email protected]. Application should be submitted before 20 February 2019.  Only shortlisted candidates will be contacted.

 



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