Operation Manager (Urgent)

SOURKEA Restaurant & Spa is a standard Restaurant by providing a good services and delicious Khmer and Chinese food. Now we are seeking suitable candidates to fill in position as Operation Manager and HRM.

 Restaurant manager ensure that restaurants operate efficiently and profitably while maintaining their reputation and ethos. They must coordinate a variety of activities, whatever the size or type of the outlet. Managers are responsible for the business performance of their restaurant, as well as maintaining high standards of food, service, and health and safety.

Restaurant management combines strategic planning, shift pattern organisation and day-to-day management activities. Depending on the nature of the outlet, the role may have creative aspects, particularly in marketing and business development.

As a key role within the hospitality industry, restaurant management may be fast-paced, highly demanding and very rewarding.

1. Monitor and Oversee Restaurant Management of the Department

• Strategic/Business Plan development, updating and monitoring:

• Ensures appropriate staffing consistent with needs and within the constraints of the organization’s physical and financial resource.
• Discipline when employees don’t follow regulations and/or duties.
• Manage and motivate the service team.
• To continuously train, strongly encourage and facilitate the development of each employee.
• Recruits, selects, orients and develops staff to meet standard performance.
• Plans, organizes, directs, coordinates the Restaurant Operation’s work plan, assigns projects and programmatic responsibilities, reviews and evaluates work methods and procedures, meets with staff to identify and resolve problems. • Ensures development of annual budget and cost management, within the context of Event operations.

• Keep excellent quality of service for customers.
• To plan, organize, lead and control all activities, menu's services of the food and beverage.
• Act immediately on all customer complaints to ensure that corrections are made properly.
• To develop and sustain good hygiene practices.
• Report any losses, breakages, accidents to department involve for taking immediate action.
• To ensure guests receive prompt, cordials attention and personal recognition;
• Supervise day-to-day restaurant operations to ensure that service is made at the highest standards.

Supervise the renewal of menus by working closely with Chef Executive.
• Promotes restaurant sales and in-house facilities and monitors marketing techniques in line with marketing program;
• Maintains inter-departmental relationships to ensure seamless customer service;
• Assumes overall responsibility for maintaining standards to ensure furnishings facilities and equipment are clean, in good repair and well maintained;
• Maintains appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of departmental employees;
• Prepares efficient work schedule for Restaurant Staff, arranging holidays and vacation;
Works with the Human Resources / Chef Executive to ensure the departmental performance of staff is productive. Duties include:
- Plans for future staffing needs;
- Recruits in line with company guidelines;
- Prepares detailed induction programs for new staff;
- Maintains a comprehensive, current and guest focused set of departmental standards and procedures and oversees their implementation;
- Ensures training needs analysis of Restaurant staff is carried out and training programs are designed and implemented to meet needs;
- Conducts probation and formal performance appraisal in line with company guidelines;
- Maintains up to date staff records, roster and approves leave requests etc.;
- Coaches, counsels and disciplines staff, providing constructive feedback to enhance performance
- Regularly communicates with staff and maintains good relations

- University degree in Managment, administration, Sale & marketing or related fields.

- Accounting and calculation

- Basic selling skill (P4: product, price, place, promotion)

- Advance using excel, word, power point

- Very good speaking and writing in English.

- Enthusiastic and work independently 

 - Leadership skill (PDCA)

- Critical thinking

- Positive minded

- Hate corruption

Interested candidates should submit their CV including a cover letter, with a current photo (4X6) and with expectation salary to Human Resource Department. Only short-listed applicants will be contacted for interview.

Name: Sourkea Restaurant & Spa

Address: #39, street 315 (near Zamen’s Children school), Sangkat Boeung kork II, Khan Toulkork, Phnom Penh, Cambodia.

Email: [email protected]

Contact Number: 093 80 2007/ 023 884 399

Website: www. Sourkea.com