An exciting opportunity has just come for you to join ANZ as a Customer Service Consultant – Part Time.

• Experience in Sales and Relationship Management
• Reporting to Customer Service Manager
• Based in Phnom Penh Branch (27 hours per week)

About the role

As a Customer Service Consultant, you are required to meet customers’ financial transaction needs and contribute to branch performance to outperform business objectives by adopting  positive relationship-based service and sales approach that demonstrates genuine concern for identifying the complete financial needs of customers.

Main Duties including:

• Provide a responsible & accurate telling service by maintaining & applying an up to date knowledge of transaction banking policies, practices, procedures and law
• Spot opportunities for cross selling products and services by being aware of customer needs
• Work towards sale referral targets
• Provide friendly responsive customer service by using excellent customer services skills
• Ensure accurate & efficient completion of all transactions
• Provide accurate advice & assistance to any customer enquiries or refer them promptly to Account Manager for handling

About you

To be successful in this role, you will ideally bring the following -

• Ability to accurately & efficiently process cash transaction
• Sound computer literacy
• Attention to detail & finishing skills
• Good planning, problem solving & organising skills
• Understanding of compliance
• Relationship management skills
• Strong customer focus

About ANZ

ANZ is a leading regional bank with representation in 34 markets, focusing on core markets in Australia, New Zealand and Asia Pacific. As we continue our journey to build our global business and support our customers, we’re committed to attracting and retaining the best talent. We’ve made it our business to be an organization where people strive, and are rewarded, for excellence.

We’re exploring new and better ways to progress the business with energy and enthusiasm. Backed by a proud and established heritage, we’re on a journey creating a regional bank. Connected by integrity and clarity of strategy, there is a real sense of excitement about the future.

If you believe you’ve got the skills and drive to help contribute to ANZ’s success, join us and help build a regional bank.

We connect you to a world of opportunity

When you join ANZ, you'll join a connected community offering a world of opportunities to help you grow your career. Who knows where you might end up? Hear from our staff about their career journey with ANZ. https://www.youtube.com/watch?v=nyUCE1xOvzE

Find out more about working at ANZ or to view other opportunities visit www.anz.com/careers

HOW TO APPLY

Interested candidates are required to send CV to email: [email protected] with subject apply for: Customer Service Consultant – Part Time

For more information, please contact us:
Tel: 023 999 000 (Recruitment Team - Extension number: 1115)
Deadline of application: 31 May, 2018