Call Center (Full & Part time)

-    Knowledge internet connection and other communication connections for customer following to procedures

-    Resolve technical issues for customers on the phone.

-    Keep records of service to customers;

-    Escalate and report issues and concerns to supervisor and manager as required

-    Perform professional communication with customers by phone and email

-    Provide details of potential customers or upgraded sales leads to the Sales Team

-    Any other related tasks as assigned from time to time by Manager.

Requirement

-    Fresh graduate in IT or other related fields

-    Be good at speaking and writing in English and can speak Chinese is advance

-    Experienced configure Modems, router Wi-Fi and AP

-    Basic network TCP/IP, IP address, Switches and other relate to network basic

-    Knowledge DSL Fiber Optic and related internet technologies

-    Flexible to work on rotating schedule (Morning Shift: 8:00AM to 5:00PM ; Afternoon shift: 5PM to 9PM and Night Shift: 9:00 PM to 7:00AM next day) in advance

-    Be good at communication initiative and problem solving

Benefit

-    Get Bonus every year

-    Teambuilding every year

-    Insurance accident.

-    Phone: 096 768 4007/ 010 916 104

-    Email: [email protected]

-    Address:  #49 Street 306, Sangkat Boeung Keng Kang I, Khan Chamkamon, Phnom Penh

-    www.opennet.com.kh