Bridge Club Administrator (The Bridge Club)

Oxley-Worldbridge (Cambodia) Co.,Ltd

Posting Date: 08 Jan 2018

Closing Date: 31 Jan 2018

# of hiring: 1

Salary range: Negotiation

Job Type: Full-Time,

Seniority Level: Executive,

Job location: Phnom Penh,

Ad Type: Free Package

Posting Date: 08 Jan 2018

Closing Date: 31 Jan 2018

# of hiring: 1

Salary range: Negotiation

Job Type: Full-Time,

Seniority Level: Executive,

Job location: Phnom Penh,

Ad Type: Free Package

Position: Bridge Club Administrator (The Bridge Club)

Report to: Front Office / Operations Manager

KEY RESPONSIBILITIES

The key responsibilities of the Bridge Club Administrator include but are not limited to:

1) Handle Sales Enquiries

 Coordinate with travel agents, shipping agents, corporate clients and FIT via email, telephone, fax on any enquiry regarding our products.

 Provide information on our room availability and status and any other required info to front office or our clients upon request.

 Follow up on existing booking enquiries to confirm stage with payment details before forwarding to front office.

2) Assist in Contracting Matters

 Provide rates and information to travel agents, shipping and corporate companies, who wished to open a new account with our hotel.

 Prepare contracts.

3) Handle Guest Booking Disputes & Issues

 Coordinate with the Front Office concerning guest disputes/ complaints and (Non-service-related) from travel agents, shipping and corporate companies and provide investigation outcome.

4) Take Care of Sales Logistic

 Assist in the investigation on waiver issues.

 Assist in the filing and recording of waivers in the system.

 Assist in the raising of forms for complimentary rooms.

 Assist in printing and preparing of complimentary room vouchers.

 Assist in printing and preparing of meal vouchers for outlets.

 Monitor and keep stock of Sales kit and materials.

 Logistic arrangements for biz development team upon their field trips.

 Coordinate with and notify Sales Agents concerning any room closed out.

 Monitor the room types and make adjustments in the system, if necessary in order to accommodate more bookings.

 Input of rates in the system.

 Update and create customer details in the system.

REQUIREMENT

Skills, Qualifications and Attributes:

• Fluent written and spoken English; Mandarin would be considered an added asset.

• Strong investigative and writing skills (English).

• Experience in Hospitality such as hotels for at least 6 months.

• Computer Skills - Demonstrated ability with regard to computer skills, esp MS Office (Words and Excel)

• Attention to detail - Able to maintain sustained level of concentration.

• Service Orientation - Displays a commitment to quality guest service at all times, values the supplying of accurate and timely information and relates to people from diverse backgrounds.

SECONDARY RESPONSIBILITIES:

- Assist in general office administrations, book-keeping and filings.