• monitoring and maintaining computer systems and networks;

• talking staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues;

• troubleshooting system and network problems and diagnosing and solving hardware or software faults;

• replacing parts as required;

• providing support, including procedural documentation and relevant reports;

• following diagrams and written instructions to repair a fault or set up a system;

• supporting the roll-out of new applications;

• setting up new users' accounts and profiles and dealing with password issues;

• responding within agreed time limits to call-outs;

• working continuously on a task until completion (or referral to third parties, if appropriate);

• prioritizing and managing many open cases at one time;

• rapidly establishing a good working relationship with customers and other professionals, such as software developers;

• testing and evaluating new technology;

• Conducting electrical safety checks on computer equipment.

included maintenance computers skill, installation antivirus on

User’ PC, Monitoring Camera and back up

Fix printer scanner setup & back up window and do other tasks by supervisor manage

designer poster and name card Banner and to other tasks by supervisor mange.