Cruise Manager
Gender: Male
Nationality: French
Work Experience
Cruise Manager
- September 2016 to November 2016MEKONG DAWN CRUISES - Phnom Penh
Conduct regular meetings with the other heads of departments to review policies, discuss opportunities and coordinate solutions.
Ensure that guest activities are carefully integrated with all product offerings aboard the ship.
Responsible for the training and counseling of all the staff under my supervision.
Hotel Manager
- February 2012 to July 2016LEBIZ HOTEL & LIBRARY - Phnom Penh
Support and work with the Head of Departments to ensure a smooth course of the hotel operations.
Ensure SOP implementation in all departments and conduct routine operational inspections.
Conduct regular operations team meeting with the HOD to discuss routine operational matters, sales targets, guest feedbacks, actions taken for service recovery and any staff issues.
Conduct meetings with sales & marketing representatives to give guidelines and suggest targets to increase the revenues of our hotel and restaurant.
Front Office & Rooms Manager
- June 2011 to January 2012LEBIZ HOTEL & LIBRARY - Phnom Penh
Supervise workload during shifts.
Evaluate the job performance of each front office employee.
Resolve guest problems quickly, efficiently, and courteously.
Enforce all cash-handling, check-cashing, and credit policies.
Work closely with the Housekeeping HOD to ensure the highest quality standards is given to each of our room.
Conduct regular room inspection to ensure those standards are met.
Senior Receptionist
- May 2002 to March 2011HOTEL TRYP DE SAXE - Paris
Thoroughly understand and adhere to proper credit, check- cashing, and cash handling policies and procedures
Use suggestive selling techniques to sell rooms and to promote other services of the hotel.
Possess a working knowledge of the reservations department. Take same day reservations and future reservations when necessary. Know cancellation policies.
Report any unusual occurrences or requests to the manager or assistant manager.
Read and initial the pass-on log and bulletin board daily. Being aware of daily activities and meetings taking place in the hotel.
Education
MA in Law
- 1996 to 1997LA ROCHELLE UNIVERSITY - France
Language
French (Native) , English (Fluent) , Spanish (Fair)Download: 1
View: 2459
ID: 906
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Cruise Manager
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