Lecturer
Gender: Female
Nationality: Malaysian
Work Experience
Lecturer
- April 2015
to Present
OLYMPIA COLLEGE (Selangor Malaysia)
Work Description:- Teaching and prepare learning material for student and ensure all the documentation for student is up to date.
- Assisting others lecturer to ensure the Hotel school monthly activities is successful.
Front Desk Coordinator
- September 2014
to April 2015
EMPIRE HOTEL SUBANG (Selangor Malaysia)
Work Description:
Welcoming guest with a warm and proper manner, completing the registration formalities with efficient check in process, handling check out, handling phone call, handling guest reservation, providing information, handing guest request, handling guest complaint and ensure all the guest details recorded in the system and perform balancing for night audit.
Guest Service Agent
- December 2013
to September 2014
YTL HOTELS GAYA ISLAND RESORT ( Sabah Malaysia)
Work Description:
Handling guest check in and check out, handling guest request, maintain and updating all guest details in the system, handling guest reservation, maintain good communication and Co-ordinate with others department to ensure operation smooth at all times.
Internship Trainer/Vocational training officer
- April 2013
to December 2013
ASIAN TOURISM INTERNATIONAL COLLEGE (Sabah Malaysia)
Work Description:
Preparing and sourcing learning material and lesson plan, conduct training and lecture class for student to make sure they understand the subject. Developing Writing Instructional Material (WIM) as per required by institute, checking and assisting student to manage their folio, ensure mock room for front office class well prepare and assisting superior in others task required or assigned.
Guest Service Associate
- May 2012
to April 2013
YTL HOTELS GAYA ISLAND RESORT- Pre-Opening Team (Sabah Malaysia )
Work Description:
Assisting guest check in and check out, check reservation correspondence, handling guest inquiries and request and handling guest complaint. Co-ordinate with respective department, Providing prompt, consistent, efficient, smooth and anticipation service at all times. Handling phone calls through proper phone telephone procedures and doing appropriate follow up in timely and professional manner.
Education
BA in Hospitality
- 2013
to 2016
Centre of Instructor and Advanced Skill Training (CIAST) - Cambodia
Language
Malay-Indonesian (Native)
,
English (Fair)
,
Chinese (Mandarin) (Fair)