Front Office Manager / E-Commerce
Gender: Male
Nationality: Cambodian
Work Experience
Front Office Manager / E-Commerce
- September 2014 to PresentMaepim Resort Hotel - Rayong
- Provides information direct to Hotel GM and Boards by telephone, in written form, e-mail, or in person.
- Analyzes information and evaluating results to choose the best solution and solve problems.
- Communicates critical information from pre- and post-convention meetings to the Front Office staff.
- Participates in department meetings and monthly board meeting.
- In-charged of room reservation and E-Commerce in compatible with Hotel System via more than 10 agencies such as, Booking.com, Agoda, Expedia and so on.
- Room rate analysis and setup seasonally.
- Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Develops specific goals and plans to prioritize, organize, and accomplish the work.
- Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Strives to improve service performance.
- Collaborates with Hotel GM on ways to continually improve departmental service.
- Communicates a clear and consistent message regarding the Front Office goals to produce desired results.
- Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
- Assist on Online settlement with OTA at assigned period of time and other marketing activities.
- Assist on accounting terms to facilitate the operation and back office.
- Board Consultant concerning various businesses in general.
Assistant Front Office Manager / Reservation
- August 2013 to August 2014Waterford Diamond Tower - Bangkok
- Be fully aware of the General Booking Situation for the Current and the Future Dates, especially During Heavily Booked periods.
- Be thoroughly Knowledgeable of all Policies and Procedures and systems used in each sector of the Front Office Sectors, to be able to give a decisive supervision to the staff when needed.
- Ensure that the various reports required for the Day to Day Operation are completed accurately, and distributed to the Concerned Departments.
- To supervise the action of the two daily Housekeeping Report, and to report to the Front Office Manager in case of any Sleepers or Escapers.
- To Participate in the Requested Monthly Statistics and Reports.
- Select and Block the Rooms for the VIP's and Regular Guests, and coordinating with the Housekeeping Department for the proper preparation for these Rooms.
- To Inspect the VIP's Arrival's Rooms Before arrival Time, and to make sure that everything is ready, by checking Fruit basket, amenities, Mini bar …..etc.
- Personally greet the VIP guests in the absence of the General Manager, or when he delegate, and escort them to the Rooms.
- Ensure that Credit Extended to Guests is strictly controlled and that the Mode of Payment is clearly understood within the limits of the Hotel Credit Policy.
- Constantly review the Expected arrivals for the day to identify possible no show in order to maximize room utilization.
- Review all the Night Reports Each Morning before Distribution to ensure it is accurate.
- Review the No Show's from the previous day to ensure that the Billing or the action taken is appropriate.
- Prepare the Weekly Front Office Staff Roster with the Working Hours, as well as preparing in advance the Vacation Plan for the Department and submitting it to the General Manager.
- Extend His Scope of Supervision beyond the Front Desk when there is no Duty Manager available.
Cash Desk Manager / Rolling
- December 2011 to March 2013Quenco Casino And Hotel - Sihanouk
- Responsible for hiring, training, scheduling, staffing, reviewing and termination of all Cage personnel.
- Supervises trains and directs work of Cage Shift Managers.
- Assessment of Cage operation duties, processes, and other functionality. Implements changes need to continue to improve on quality and efficiency.
- Ensures effective scheduling for 24-hour coverage.
- Oversees the daily operation of the Casino Cage.
- Responsible for maintaining adequate cash and chip inventory to ensure Casino Cage and other gaming department’s needs.
- Monitor the daily reconciliation of all operating revenue banks and vault bankroll.
- Maintains cash inventory to ensure the compliance with bankroll formula.
- Responsible for the verification of soft count funds brought into the vault on a daily basis.
- Approves purchase requisitions for the Cage operations.
- Submits Personnel Requisitions for vacated positions.
- Oversees the revenue reports prepared from all documentation turned into the vault from all revenue departments.
- Reviews monthly overages and shortages of Cage Operations and produces monthly report.
- Responsible for producing and controlling departmental budget and cost projections.
- Interprets, understands, enforces and complies with personnel and Cage policies and procedures and all gaming regulations.
- Verifies cash turn-in from other departments, various types of cash payouts, and cashier banks.
- Prepares various revenue reports and daily bank deposits.
- Performs various Cage functions of all positions.
- Conducts Cage staff meetings and updates staff on any changes in policies and procedures.
- Ensures accuracy of all transactions.
- Performs all duties in compliance with Casino personnel and Cage policies and procedures and all applicable laws.
- Coordinates changes to online Vault program to Accounting and IT Administration to ensure the integrity of Cage accountability.
- Coordinates, plans, and implements annual department goals.
- Responds in writing and implements preventive measure to address department deficiencies as reported in Audit findings.
- Maintains a good communication with team members and maintains a positive and professional work environment.
- Reviews and prepares analytical reports for monitoring Cage activities; variance reports and procedural violations.
- Maintains excellent guest and team member relations.
- Performs all duties, responsibilities, and requirements such as Cage exchange and payouts.
- Maintains confidentiality of all Casino Operations data.
- Verifies and reviews weekly timesheets.
- Maintains log of chips and mutual prize checks for the entire Casino.
- Contributes to a team effort and accomplishes related results as required.
- Performs other duties as required.
- Delegates authority of various Cage activities
- Thorough knowledge of fraud prevention and credit scams.
Education
High school in General Knowledge
- 1997 to 2000Moung Russey High School - Cambodia
Skill
Microsoft Windows, all versions. Microsoft Office, all versions. Microsoft Publisher, all versionsLanguage
Khmer (Native) , English (Fluent) , Thai (Fair)
Last updated: 7 years ago
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ID: 444
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Front Office Manager / E-Commerce
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