Program Coordinator & Floor Manager
Gender: Female
Nationality: Cambodian
Work Experience
Program Coordinator & Floor Manager
- October 2018
to November 2019
Coastal Wave Co, Ltd., - Phnom Penh
Pharmaceutical
Key Responsible:
- Overseeing all activities associated with all programs in order to ensure goals are achieved
- Decision making and problem solving associated with programs and projects
- Actively communicating with project managers and other stakeholders
- Identifying and understanding objectives & Planning programs
- Monitoring daily program activities Reporting and analytics
- Identifying projects necessary to achieve the program’s objectives
- Coordinating interdependent projects associated with program
- Resolving program problems and delays Managing budget.
- Managing timelines and quality of deliverables
- Identifying and assigning program team members & Managing program risk documenting the program
- Identifying and managing program adherence to standards and governance
- Ensuring alignment with business goals and objectives
Sale&Marketing Manager
- August 2017
to August 2018
C&K Partner Financial Co. Ltd., - Phnom Penh
Investment
Key Responsible:
- Achieve growth and hit sales targets by successfully managing the sales team
- Design and implement a strategic business plan that expands company’s customer base and ensure it’s strong presence
- Own recruiting, objectives setting, coaching and performance monitoring of sales representatives
- Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
- Present sales, revenue and expenses reports and realistic forecasts to the management team
- Identify emerging markets and market shifts while being fully aware of new products and competition status
Products Executive
- October 2015
to July 2017
Rotho-Mentholatum Cambodia Co. Ltd., - Phnom Penh
Pharmaceutical
Key Responsible:
- Define market – working with market intelligence, provide market context (size, shape, growth, segments, top line financials, etc.), identify opportunities within it, and make (innovative) recommendations based on.
- Pipeline buyer analysis – document customer attraction to product, as well as the barriers to buy.
- Competitor analysis:
- Identify competitive and alternative offerings in the market. Document their strengths and
- weaknesses. Make recommendations for strategies to sustain our market position to the Product & Market Lead
- Recommend (innovative) strategies for winning or maintaining our position against the competition
- Resources and competencies – list of capabilities and USPs (by product, service or area).
- Win/loss analysis – understand why the current evaluators of the product did or did not buy, and
- Understand the steps they took in the buying process.
Costumer Service
- January 2013
to June 2014
Preach Kossamak International Hospital - Phnom Penh
Hospital
Key Responsible:
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Responding promptly to customer inquiries
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing all products inside and out so and answer all questions.
- Processing orders, forms, applications, and requests.
- Records of customer interactions, transactions, comments and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
Education
MA in Business International Relations
- February 2013
to Present
Western University - Cambodia
BA in General Medicine
- September 2006
to Present
International University - Cambodia
Associate’s Degree in International English Association Program
- October 2006
to Present
Pannasastra University Of Cambodia - Cambodia
High school in Mathematics, Physics, Chemistry, Morality, Political Science, Khmer Social Studies, Biology
- November 2001
to Present
Indraktevy High School - Cambodia
Skill
Sale - Team Building - Problem Solving - Decision Making (4 years)
Language
English (Fluent)
,
Khmer (Native)
,
Thai (Fair)
,
French (Fair)
About Me
I am looking for a challenging job with a rapidly growing organization that can provide me with a range of goals and job objectives within a contemporary and economical business setting.