Program Coordinator & Floor Manager

Gender: Female
Nationality: Cambodian

Work Experience

Program Coordinator & Floor Manager

- October 2018 to November 2019

Coastal Wave Co, Ltd., - Phnom Penh

Pharmaceutical

Key Responsible:

  • Overseeing all activities associated with all programs in order to ensure goals are achieved
  • Decision making and problem solving associated with programs and projects
  • Actively communicating with project managers and other stakeholders
  • Identifying and understanding objectives & Planning programs
  • Monitoring daily program activities Reporting and analytics
  • Identifying projects necessary to achieve the program’s objectives
  • Coordinating interdependent projects associated with program
  • Resolving program problems and delays Managing budget.
  • Managing timelines and quality of deliverables
  • Identifying and assigning program team members & Managing program risk documenting the program
  • Identifying and managing program adherence to standards and governance
  • Ensuring alignment with business goals and objectives

Sale&Marketing Manager

- August 2017 to August 2018

C&K Partner Financial Co. Ltd., - Phnom Penh

Investment

Key Responsible:

  • Achieve growth and hit sales targets by successfully managing the sales team
  • Design and implement a strategic business plan that expands company’s customer base and ensure it’s strong presence
  • Own recruiting, objectives setting, coaching and performance monitoring of sales representatives
  • Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
  • Present sales, revenue and expenses reports and realistic forecasts to the management team
  • Identify emerging markets and market shifts while being fully aware of new products and competition status

Products Executive

- October 2015 to July 2017

Rotho-Mentholatum Cambodia Co. Ltd., - Phnom Penh

Pharmaceutical

Key Responsible:

  • Define market – working with market intelligence, provide market context (size, shape, growth, segments, top line financials, etc.), identify opportunities within it, and make (innovative) recommendations based on. 
  • Pipeline buyer analysis – document customer attraction to product, as well as the barriers to buy.
  • Competitor analysis:
  • Identify competitive and alternative offerings in the market. Document their strengths and
  • weaknesses. Make recommendations for strategies to sustain our market position to the Product & Market Lead
  • Recommend (innovative) strategies for winning or maintaining our position against the competition
  • Resources and competencies – list of capabilities and USPs (by product, service or area).
  • Win/loss analysis – understand why the current evaluators of the product did or did not buy, and 
  • Understand the steps they took in the buying process.

Costumer Service

- January 2013 to June 2014

Preach Kossamak International Hospital - Phnom Penh

Hospital

Key Responsible:

  • Maintaining a positive, empathetic and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing all products inside and out so and answer all questions.
  • Processing orders, forms, applications, and requests.
  • Records of customer interactions, transactions, comments and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Managing a team of junior customer service representatives.
  • Ensure customer satisfaction and provide professional customer support.


Education

MA in Business International Relations

- February 2013 to Present

Western University - Cambodia

BA in General Medicine

- September 2006 to Present

International University - Cambodia

Associate’s Degree in International English Association Program

- October 2006 to Present

Pannasastra University Of Cambodia - Cambodia

High school in Mathematics, Physics, Chemistry, Morality, Political Science, Khmer Social Studies, Biology

- November 2001 to Present

Indraktevy High School - Cambodia


Skill

Sale - Team Building - Problem Solving - Decision Making (4 years)

Language

English (Fluent) , Khmer (Native) , Thai (Fair) , French (Fair)

About Me

I am looking for a challenging job with a rapidly growing organization that can provide me with a range of goals and job objectives within a contemporary and economical business setting.

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Program Coordinator & Floor Manager

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Coastal Wave Co, Ltd., - Phnom Penh

October 2018 to November 2019

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Sale&Marketing Manager

C&K Partner Financial Co. Ltd., - Phnom Penh

August 2017 to August 2018

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Products Executive

Rotho-Mentholatum Cambodia Co. Ltd., - Phnom Penh

October 2015 to July 2017

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Costumer Service

Preach Kossamak International Hospital - Phnom Penh

January 2013 to June 2014

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Education

MA in Business International Relations

Western University - Cambodia

February 2013 to Present

BA in General Medicine

International University - Cambodia

September 2006 to Present

Associate’s Degree in International English Association Program

Pannasastra University Of Cambodia - Cambodia

October 2006 to Present

High school in Mathematics, Physics, Chemistry, Morality, Political Science, Khmer Social Studies, Biology

Indraktevy High School - Cambodia

November 2001 to Present

Skill

Sale - Team Building - Problem Solving - Decision Making (4 years)

Language

254 (238) , 236 (237) , 235 (239) , 265 (239)

About Me

I am looking for a challenging job with a rapidly growing organization that can provide me with a range of goals and job objectives within a contemporary and economical business setting.

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