Admin Staff / Receptionist
Gender: Female
Nationality: Filipino
Work Experience
Admin Staff / Receptionist
- May 2018
to Present
Wealth Access - Makati
Software Development
• Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries.
• Directs visitors by maintaining employee and department directories; giving instructions.
• Maintains security by following procedures; monitoring logbook; issuing visitor badges.
• Maintains telecommunication system by following manufacturer's instructions for house phone and console operation.
• Maintains safe and clean reception area by complying with procedures, rules, and regulations.
• Maintains continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.
• Manages the meeting and function rooms
• Contributes to team effort by accomplishing related results as needed.
Brand Ambassador
- January 2015
to Present
Admovers - Mandaluyong
Marketing and promotions
• Participate in trade shows as a spokesperson for our company
• Network and build trusting relationships with potential customers
• Thoroughly understand our products and services to inform potential customers
• Use word-of-mouth marketing techniques, like referring our company to friends
• Assist in organizing marketing events
• Track customers’ preferences and suggest advertising and positioning ideas
• Provide feedback to the Marketing and Product departments regarding customers’ requests
• Track and report on competitors’ marketing activities
Ambassador
- April 2017
to December 2017
NagaWorld - Phnom Penh
Customer Service
• Built as the recognized signature of NagaWorld, a designated and visual part of the entire brand experience.
• Meets and greets arriving guests and bids them farewell as they leave.
• Reviews the arrival list daily and assists in preparing and distributing welcome amenities.
• Achieves optimal customer satisfaction by providing quality customer services and delivering a uniquely memorable experience to hotel guests to ensure guest satisfaction and repeat visits.
• Attends promptly to customers' inquiries and assists them with their needs.
• Works closely with Front Office (reception, concierge, reservations) to coordinate complimentary, special services and hospitality for VIP customers.
• Promotes all the facilities of the hotel and knows the surrounding areas when asked for directions.
• Is knowledgeable of property, product, marketing promotions and events.
• Track and report on competitors’ marketing activities
Online Staff/ Host
- July 2013
to July 2014
Wealth Access - Makati
Software Development
• Research topics and background information for items to be featured on the programme
• Plan and rehearse shows
• Write and sometimes memorise scripts
• Introduce and host programmes
• Read from a script or autocue, or improvise
• Keep the programme running to schedule, responding positively and quickly to problems or changes and improvising where necessary
• Keep in contact with the production team in the studio gallery
Education
BA in B.S Information Technology
- June 2009
to Present
Garcia College Of Technology - Philippines
Language
English (Fluent)