General Manager

Gender: Male
Nationality: Indonesian

Work Experience

General Manager

- September 2017 to Present

Singgasana Hotel Makassar - Makassar

Hotel

Duties and responsibly:

  • Responsible for maximizing revenues and flow through to GOP to meet or exceed budgeted.
  • Responsible for assisting in the preparation of property budget and forecasts.
  • Manages labor standards and property level expenses to achieve maximum flow through to the bottom line profit.
  • Explains and manages financial activities. Reconcile all financial accounts.
  • Monitors collection of in-house guest balances and direct bill receivables, commission payments by vendors, and issuance of refund checks.
  • Participates and monitors monthly inventory of supplies and equipment. Ensures purchases made are within budget and by approved vendors.
  • Works with Asst. Director of Sales & Marketing to manage all sales activities of the property and meet revenue objectives.
  • Activities include setting goals, completing competitive surveys, taking reservations and compiling reports.
  • Make sales calls as outlined by the Sales Management Teams.
  • Identifies and seeks out potential business in local market. Maintains relationships with local companies and key people to increase the hotel’s visibility within the local market.
  • Coordinates and implements sales and marketing activities of the property.
  • Ensures that all guest related issues are resolved in a manner consistent with the company’s goals and objectives.
  • Recruits qualified applicants. Trains employees in accordance with company/brand standards.
  • Motivates and gives direction to all employees.
  • Communicates all policies and procedures to entire staff. Conducts regular meetings to provide various information including company communications, policy reviews, local property activities, goals, etc.
  • Adheres to federal, state and local laws employment related laws and regulations.
  • Manages employee personnel forms, including hiring, performance evaluations, payroll and benefits related information, required Federal and State postings, etc.
  • Conducts coaching/counseling sessions; performance evaluations; prepares performance improvement plans, disciplinary documentation; conducts terminations.
  • Ensures that employee related issues are resolved in a manner consistent with company policies.
  • Mentors and develops; evaluates HOD strengths and weaknesses and provides training.
  • Performs duties in all aspects of hotel operations whenever needed.
  • Inspects and documents repairs and cleanliness of property to ensure optimum upkeep and repair, room cleanliness and overall property appearance.

General Manager

- April 2016 to August 2017

Aston Hotel - Jayapura

Hotel

Selected as General Manager of a 102-room property with IDR 2.8 Billion in revenue. Managed all hotel activities, with duties including hiring, firing, supervising, and training a staff of over 70 employees, reviewing of P&L statements, room division operation, accounting and bookkeeping, management of individual department managers, budgeting and forecasting revenues and expenses, sales strategies and yield management, staffing levels, security-related matters, and all other property issues.

• Successfully increased revenues by 10% from previous year.
• Increased productivity by decreasing employee turn-over by 50%.
• Reorganized accounting department and implemented new control procedures resulting in increased efficiency.
• Increased guest satisfaction scores by 10% from previous year.

General Manager

- March 2014 to February 2016

Aquarius Boutique Hotel - Palangkaraya

Hotel

My responsible for all outlet operation in hotel area including Vino club can accommodate up to 500 people also 21 rooms karaoke. The implementation of optimal and attractive products and services required to address the hotel’s target groups, based on pre-agreed marketing plans and budgets. Ensure the correct production and distribution of information and promotion materials as agreed to.

Selected as General Manager of a 110-room property with IDR 2.5 Billion/month in revenue 
Successfully increased revenues by 5 % from previous year

Guard the efficiency/productivity and the company results:

• Draw up plans and budget concepts (revenues, costs, etc.);
• Safeguard the realization, tracing and adjustment of deviations;
• Developing improvement actions, carry out costs savings;
• Guard/ controlling of cost price
• Delivering of data and proposals for the budgets and investments.
• Safeguard quality of operations (internal & external audits) Manage the various Department Head
• Coordinate planning of Department Heads and Assistant Managers with regard to time-tables, work schedules, employment of employees within the different services; solving of bottle necks;
• Coordination of the execution of activities via instructions to the Heads of Departments/ Assistant Managers, supervision of the execution;
• Determination of the workforce, recruitment and hiring of new staff, supervision of sufficient introduction, execution of performance reviews and training of staff.
• Be accountable for responsibilities of department heads in their absence. Implement the SOPs optimally in the hotel and act as a flag ship establishment for the brand.

General Manager

- February 2013 to February 2014

The Hill Sibolangit & Grand Mutiara - Sibolangit

Hotel

Under the direction of my Director of Operations, My responsible to manage 2 properties operations on a day to day basis of a single property to assure optimum performance and continual improvement in the five Key Result Areas: guest service, employees, sales/marketing, property appearance, and profit/financial control. Coordinates, directs and manages the staff and everyday hotel operations to achieve profitability, guest satisfaction and efficiency while maintaining brand standards. I get revenue IDR 7.6 Billion/month 2 properties

Successfully increased revenues by 8 % from previous year.

My Duties and responsibly:

• Responsible for maximizing revenues and flow through to GOP to meet or exceed budgeted.

• Responsible for assisting in the preparation of property budget and forecasts.

• Manages labor standards and property level expenses to achieve maximum flow through to the bottom line profit.

• Explains and manages financial activities. Reconcile all financial accounts.

• Monitors collection of in-house guest balances and direct bill receivables, commission payments by vendors, and issuance of refund checks.

• Participates and monitors monthly inventory of supplies and equipment. Ensures purchases made are within budget and by approved vendors.

• Works with Asst. Director of Sales & Marketing to manage all sales activities of the property and meet revenue objectives.

• Activities include setting goals, completing competitive surveys, taking reservations and compiling reports.

• Make sales calls as outlined by the Sales Management Teams.

• Identifies and seeks out potential business in local market. Maintains relationships with local companies and key people to increase the hotel’s visibility within the local market.

• Coordinates and implements sales and marketing activities of the property.

• Ensures that all guest related issues are resolved in a manner consistent with the company’s goals and objectives.

• Recruits qualified applicants. Trains employees in accordance with company/brand standards.

• Motivates and gives direction to all employees.

• Communicates all policies and procedures to entire staff. Conducts regular meetings to provide various information including company communications, policy reviews, local property activities, goals, etc.

• Adheres to federal, state and local laws employment related laws and regulations.

• Manages employee personnel forms, including hiring, performance evaluations, payroll and benefits related information, required Federal and State postings, etc.

• Conducts coaching/counseling sessions; performance evaluations; prepares performance improvement plans, disciplinary documentation; conducts terminations.

• Ensures that employee related issues are resolved in a manner consistent with company policies.

• Mentors and develops; evaluates HOD strengths and weaknesses and provides training.

• Performs duties in all aspects of hotel operations whenever needed.

• Inspects and documents repairs and cleanliness of property to ensure optimum upkeep and repair, room cleanliness and overall property appearance.


General Manager

- March 2012 to February 2013

Mikie Holiday Resort - Berastagi

Hotel

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Performs the role of “Standard Mikie Holiday”, ensuring that each criteria in Mikie Holiday then-current Mikie Holiday Basics are communicated, understood, achieved and maintained by hotel staff.

2. Performs each criteria as contained in Mikie Holiday then-current “General Manager’s Standard Operating Procedures” in a satisfactory manner.

3. Performs each criteria as contained in Mikie Holiday then-current “General Manager’s Standard of Performance” in a satisfactory manner.

4. Creates an operating environment that assures consistent guest satisfaction.

5. Monitors the performance of the hotel through verification and analysis of guest satisfaction systems and financial reports. Initiates corrective action.

6. Maintains product and service quality standards by conducting ongoing evaluations and investigating complaints. Initiates corrective action.

7. Develops accurate and aggressive long and short-range financial objectives consistent with the Company's mission statement.

8. Prepares financial reports for management that clearly explain operational effectiveness, trends and variances.

9. Establishes and maintains a pro-active human resource function to ensure employee motivation, training and development, wage and benefits administration, and compliance with established labor regulations.

10. Maintains an appropriate level of community public affairs involvement.

11. Executes marketing, sales, and operational activities, producing results that meet or exceed the hotel’s business plan.

12. Ensures good safety practices of employees and guests, assisting in the maintenance of proper emergency and security procedures.

13. Establishes and maintains applicable preventive maintenance programs to protect the physical assets of the hotel.

14. Implements and maintains effective open-door communication system that crosses departmental lines in order to reach all employees.

15. Understands the government regulations affecting hotel’s operations, ensuring hotel is operated in compliance with all applicable laws, ordinances, regulations, and requirements of any federal, state or municipal authority.

16. Deals with the general public, customers, employees, union and government officials with tact and courtesy.

17. Plans and organizes the work of others.

18. Accepts full responsibility for managing an activity.

19. Other duties may be assigned.



Director of Room

- October 2011 to February 2012

The Sultan Hotel - Jakarta

Hotel

May have responsibility for recreation. Its challenge Im working in Sultan Hotel for maintanance building.

I make standard 5stars hotel in Airport Trap and make SOP and job description before no available for airport Trap.

My responsible for ensuring the smooth operation of guest services, valet services, concierge and uniformed services, housekeeping, laundry, and communications in an attentive, friendly, efficient, and courteous manner, also overall responsible for providing all guests with quality service while maximizing room revenue and productivity, and developing managers and employees.

coordinating the organization and administrative functions in all areas of the Rooms Division; ensuring total compliance with standards of operation; ensuring that staffing is maintained at an appropriate level to match business demand; participating in all regular and ad hoc operational meetings and in the formulation of strategic business plans; establishing monthly reporting system to monitor; handling all guest complaints expeditiously to complete resolution; closely monitoring the financial performance of all departments, in particular monitoring all Rooms expenses to ensure that they are kept in line with budget; and providing solutions to improve problem areas and assisting in implementing corrective measures.


Resort Manager

- February 2007 to October 2011

Holiday Palace Resort - Sihanoukville

Hotel

My Responsible for the day-to-day management of a hotel and its staff and has commercial accountability for planning, organizing and directing all hotel services, including front-of-house (reception, concierge, reservations), food and beverage operations, housekeeping, guest service, accounting, marketing and make up a general management team

While I’m taking a strategic overview and planning ahead to maximize profits, we must also pay attention to the details for casino guest, setting the example for staff to deliver a standard of service and presentation that meets guests' needs and expectations. Business and people management are equally important elements.


Executive Assistant Manager

- January 2005 to January 2007

Holiday Palace Resort (Preopening) - Sihanoukville

Hotel

To be able to solve problems quickly and in a professional and pleasant manner.

I must be able to deal successfully with a wide variety of people from different cultures and backgrounds. According to the Bureau of Labor Statistics, "Initiative, self-discipline, effective communications skills, and the ability to organize and direct the work of others are essential for lodging managers."

My duties, are responsible for making decisions that directly affect the day-to-day operations in several departments.

Assign to head departments such as the kitchen, housekeeping, accounting and maintenance. Assistant managers perform many of the same functions as the hotel or lodging manager, but have slightly less authority.

Almost I work during the night shift while the manager works during the day shift and directs primary operations.


Purchasing Manager

- May 2002 to January 2005

Angkor Golf Resort - Sieam Reap

Hotel

To search for the highest quality merchandise at the lowest possible purchase cost for their employers.Evaluate suppliers based on cost, quality, service, availability, reliability, and selection variety.Examine catalogs, commerce publications and directories in order to find the right suppliers. Other duties a purchasing manager has are:

• Establishing foreign and domestic suppliers

• Negotiating the lowest prices

• Administering online purchasing systems

• Acquiring materials and parts needed

• Structuring product contracts

• Studying sales records and inventory levels

• Placing orders and checking shipment

• Controlling departmental budgets

• Interviewing, hiring and overseeing staff

• Appraising products and services Trade shows and to meet with suppliers. Additional responsibilities analyzing market conditions, assisting in the planning of sales promotions, aiding executives in order to decide the nature of the sale and working with advertisers to create ad campaigns for newspapers, television and direct mail.


Room Division Manager

- August 2000 to April 2002

Angkor Golf Resort - Sieam Reap

Hotel

•Responsible for the general operation of both Front Office i.e. Reception, Reservations, Concierge and Switchboard and Housekeeping.

•Responsible to General Manager.

•Responsible for Housekeeping department and Front Office Department

•Spot checking of hotel rooms to ensure standards are maintained

•Ensure correct staffing levels during peak and low occupancies

•Authorize all leave schedules

•Ensure control of expenditure is kept within budget

•Responsible for negotiating and controlling contractors

•Ensuring budgets set are achievable

•Ensure uniforms, linen and toweling and all relevant operating equipment is controlled and sufficient for hotel needs.

•Monitor staff trained to company specifications

•Responsible for order of vehicles

•Responsible for plants and décor

•Review management rosters

•Attend weekly executive and sales meetings

•Attend General Manager’s briefings with Front Office and Housekeeping

•Chair weekly room division meetings


Front Office Supervisor

- July 1996 to November 1998

Shangrila Hotel - Jakarta

Hotel

In-charge of Supervisor Front Office Dept to take care and handling Check in or Check out customer and control the staff, make recapitulation report to F.O Manager.

Chief concierge job and responsibility

My job and responsibility at work in Concierge department, serve the needs of guests in hotels facilities. We give information and special services to enhance guests' visits. The position is varied: from booking exclusive theatre tickets, to giving directions to a local festival or even recommending a doctor. My responsibility must communicate directly with guests, both in person and by telephone

We provide information on facilities and services, events and attractions, tours, travel routes and transportation schedules, we provide area maps, brochures and other literature, arrange tickets, bookings, appointments and reservations for guests.



Education

Associate’s Degree in hotel management

- August 1989 to Present

sahid academy - Indonesia


Skill

Room Division (10+ years) , Team Leader (10+ years) , Good solved Problem (10+ years) , Customer Service (10+ years) , Hotel Management (10+ years)

Language

English (Fluent) , Khmer (Fluent) , Malay-Indonesian (Native)

About Me

To deliver friendly, efficient customer service and to create a warm and welcoming atmosphere for all of our guests. To supervise, train and motivate others, with the key aim of retaining and attracting new customers.I am a tenacious worker, tough, and discipline.Dedicated, loyal, honest, and independent and can work with the team.Have a good knowledge of corporate management, human resources, operations, sales and marketing.Relationships and extensive network of both government and private institutions.

Specialties: Hotel Management,architecture, brand management, budgeting, business development, business strategy, conferences, executive management, fund raising, hiring, human resources, interior design, leadership, macro media director, management, marketing, meeting facilitation, Microsoft windows 98, organizational skills, progress, project management, quality control, safety, sales, strategic, stress management, time management, training programs.


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General Manager

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• Increased guest satisfaction scores by 10% from previous year.

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Successfully increased revenues by 5 % from previous year

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• Draw up plans and budget concepts (revenues, costs, etc.);
• Safeguard the realization, tracing and adjustment of deviations;
• Developing improvement actions, carry out costs savings;
• Guard/ controlling of cost price
• Delivering of data and proposals for the budgets and investments.
• Safeguard quality of operations (internal & external audits) Manage the various Department Head
• Coordinate planning of Department Heads and Assistant Managers with regard to time-tables, work schedules, employment of employees within the different services; solving of bottle necks;
• Coordination of the execution of activities via instructions to the Heads of Departments/ Assistant Managers, supervision of the execution;
• Determination of the workforce, recruitment and hiring of new staff, supervision of sufficient introduction, execution of performance reviews and training of staff.
• Be accountable for responsibilities of department heads in their absence. Implement the SOPs optimally in the hotel and act as a flag ship establishment for the brand.

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Resort Manager

Holiday Palace Resort - Sihanoukville

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Holiday Palace Resort (Preopening) - Sihanoukville

January 2005 to January 2007

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My duties, are responsible for making decisions that directly affect the day-to-day operations in several departments.

Assign to head departments such as the kitchen, housekeeping, accounting and maintenance. Assistant managers perform many of the same functions as the hotel or lodging manager, but have slightly less authority.

Almost I work during the night shift while the manager works during the day shift and directs primary operations.


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Purchasing Manager

Angkor Golf Resort - Sieam Reap

May 2002 to January 2005

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Room Division Manager

Angkor Golf Resort - Sieam Reap

August 2000 to April 2002

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Front Office Supervisor

Shangrila Hotel - Jakarta

July 1996 to November 1998

Hotel

Education

Associate’s Degree in hotel management

sahid academy - Indonesia

August 1989 to Present

Skill

Room Division (10+ years) , Team Leader (10+ years) , Good solved Problem (10+ years) , Customer Service (10+ years) , Hotel Management (10+ years)

Language

254 (238) , 236 (238) , 269 (237)

About Me

To deliver friendly, efficient customer service and to create a warm and welcoming atmosphere for all of our guests. To supervise, train and motivate others, with the key aim of retaining and attracting new customers.I am a tenacious worker, tough, and discipline.Dedicated, loyal, honest, and independent and can work with the team.Have a good knowledge of corporate management, human resources, operations, sales and marketing.Relationships and extensive network of both government and private institutions.

Specialties: Hotel Management,architecture, brand management, budgeting, business development, business strategy, conferences, executive management, fund raising, hiring, human resources, interior design, leadership, macro media director, management, marketing, meeting facilitation, Microsoft windows 98, organizational skills, progress, project management, quality control, safety, sales, strategic, stress management, time management, training programs.


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