Customer Service Specialist
Gender: Male
Nationality: Cambodian
Work Experience
Customer Service Specialist
- February 2018
to Present
Cashwagon (Cambodia) Co.,Ltd - Phnom Penh
Duties:
- Greeting and provide information to customer about product/service.
- Provide professional support to customer; receive customer calls in term of customer consultant.
- Handle customer inquiries and complaint via call, Facebook comment, Inbox, Live chat and by email.
- Inform client by explaining procedures, answering question.
- Prepare reports for different departments.
- Maintain call center database by entering information.
- Help customer completed loan application form.
- Perform verification calls customers.
- Perform fraud checks applications diligently.
- Perform other tasks assigned by management.
Contact Center Agent
- October 2016
to June 2018
Smart Axiata Co.,Ltd - Phnom Penh
Duties:
- Answer call professionally and follow up subscriber complaint
- Respond to customer inquiries.
- Handle and resolve customer complaints.
- Provide customers with product and service information.
- Complete a required report in system/send to Team Leader/Supervisor
Education
BA in Management
- 2016
to 2020
National University of Management - Cambodia
Skill
Customer Service &Call Center (4 years)
Language
Chinese (Mandarin) (Basic)
,
Khmer (Native)
,
English (Fluent)