Customer Service Specialist

Gender: Male
Nationality: Cambodian

Work Experience

Customer Service Specialist

- February 2018 to Present

Cashwagon (Cambodia) Co.,Ltd - Phnom Penh

Duties:

  • Greeting and provide information to customer about product/service. 
  • Provide professional support to customer; receive customer calls in term of customer consultant. 
  • Handle customer inquiries and complaint via call, Facebook comment, Inbox, Live chat and by email. 
  • Inform client by explaining procedures, answering question. 
  • Prepare reports for different departments. 
  • Maintain call center database by entering information. 
  • Help customer completed loan application form. 
  • Perform verification calls customers. 
  • Perform fraud checks applications diligently. 
  • Perform other tasks assigned by management.

Contact Center Agent

- October 2016 to June 2018

Smart Axiata Co.,Ltd - Phnom Penh

Duties:

  • Answer call professionally and follow up subscriber complaint 
  • Respond to customer inquiries. 
  • Handle and resolve customer complaints. 
  • Provide customers with product and service information. 
  • Complete a required report in system/send to Team Leader/Supervisor


Education

BA in Management

- 2016 to 2020

National University of Management - Cambodia


Skill

Customer Service &Call Center (4 years)

Language

Chinese (Mandarin) (Basic) , Khmer (Native) , English (Fluent)
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Customer Service Specialist

Cashwagon (Cambodia) Co.,Ltd

Cambodian

Work Experience

Customer Service Specialist

Cashwagon (Cambodia) Co.,Ltd - Phnom Penh

February 2018 to Present

Contact Center Agent

Smart Axiata Co.,Ltd - Phnom Penh

October 2016 to June 2018

Education

BA in Management

National University of Management - Cambodia

2016 to 2020

Skill

Customer Service &Call Center (4 years)

Language

260 (240) , 236 (237) , 254 (238)

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