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Hotel Operations Manager

Gender: Male
Nationality: Portuguese

Work Experience

Hotel Operations Manager

- May 2019 to July 2019

Paragon Central Hotel - Phnom Penh

Hospitality

• Regulated all operations around the hotel from reception to housekeeping, created systems and standards for smooth and effective operation of the hotel.

• Managed the marketing strategy and made changes to the hotel’s marketing techniques according to sales and competitor data reports produced by me.

• Instantly improved customer service in reception, housekeeping and the restaurant & bar, the hotel barely received negative online reviews for the effective period in which I worked.

• Experience working with OTA extranet, booking systems, and created missing procedures & systems that were vital for various departments.


Waiter/ Room Service (Seasonal)

- May 2017 to September 2017

Crowne Plaza Hotel - Vilamoura

Hotel/Hospitality

  • Made sure the guests received an excellent and personalised service where possible.
  • Occasionally managing room service and coordinating deliveries to rooms, ensuring quality and well timed deliveries.
  • Check stock supply of all alcoholic beverages and soft drinks whilst using FIFO.
  • Undergone comprehensive wine tasting training that allowed me to target wines to guests more accurately, wine sales rev increased 15% the following month.


F&B Management Trainee

- October 2016 to April 2017

BanyanTree Resort - Hangzhou

Hotel/Hospitality

  • Initiated a new programme where I delivered weekly English lessons, as well as lessons in Western service for F&B staff, and fortnightly lessons for other departments to improve staff communication in English and provide a more targeted service.
  • Experience of delivering excellent customer service across a range of establishments, including bar, restaurant and room service.
  • Extended my knowledge of general management functions by controlling costs & stock levels with (FIFO), along with directing, motivating and training staff and resolving conflicts between staff.
  • Analysed and implemented new ways for displaying and advertising the restaurant menu. Explored new types of cocktail beverages to be introduced to the bar to reach more target markets.
  • Developed language skills in Chinese to build rapport with customers / colleagues.


Barman/Waiter

- June 2015 to September 2015

Aquashow Park Hotel - Quarteira

Hotel/ Hospitality

  • Make customers feel welcome & comfortable during their meal, also deliver room service.
  • I made advertisement in several languages, was entrusted with providing well written English menus and usually the one who built relationships with guests through attentive service.
  • Worked effectively with my team and assisting my colleagues in busy times, I was the person to turn to in stressful times to resolve orders and neutralise staff conflicts.



Education

BA in Tourism Management

- September 2014 to Present

Bournemouth University, England - United Kingdom

Associate’s Degree in Travel and Tourism lvl 3

- September 2012 to Present

Somerset College of Arts and Technology (SCAT) - United Kingdom

High school in English language, English literature, Portuguese, Information computer technology, Maths, Environmental and land based science, Art, RMT, Religious studies

- September 2009 to Present

Holyrood Academy - United Kingdom


Skill

Microsoft Office (10+ years) , Hotmail, Gmail (7 years) , Hotel Micros POS systems (2 years) , First Aid cert (6 years) , Food handling and allergens cert (2 years)

Language

English (Native) , Portuguese (Native) , French (Basic) , Chinese (Mandarin) (Basic)
Last updated: 1 week ago
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Resumes you may be interested in

Hotel Operations Manager

Paragon Central Hotel

Portuguese

Work Experience

Hotel Operations Manager

Paragon Central Hotel - Phnom Penh

May 2019 to July 2019

Hospitality

Waiter/ Room Service (Seasonal)

Crowne Plaza Hotel - Vilamoura

May 2017 to September 2017

Hotel/Hospitality

F&B Management Trainee

BanyanTree Resort - Hangzhou

October 2016 to April 2017

Hotel/Hospitality

Barman/Waiter

Aquashow Park Hotel - Quarteira

June 2015 to September 2015

Hotel/ Hospitality

Education

BA in Tourism Management

Bournemouth University, England - United Kingdom

September 2014 to Present

Associate’s Degree in Travel and Tourism lvl 3

Somerset College of Arts and Technology (SCAT) - United Kingdom

September 2012 to Present

High school in English language, English literature, Portuguese, Information computer technology, Maths, Environmental and land based science, Art, RMT, Religious studies

Holyrood Academy - United Kingdom

September 2009 to Present

Skill

Microsoft Office (10+ years) , Hotmail, Gmail (7 years) , Hotel Micros POS systems (2 years) , First Aid cert (6 years) , Food handling and allergens cert (2 years)

Language

254 (237) , 277 (237) , 265 (240) , 260 (240)

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