Hotel Operations Manager
Gender: Male
Nationality: Portuguese
Work Experience
Hotel Operations Manager
- May 2019 to July 2019Paragon Central Hotel - Phnom Penh
• Regulated all operations around the hotel from reception to housekeeping, created systems and standards for smooth and effective operation of the hotel.
• Managed the marketing strategy and made changes to the hotel’s marketing techniques according to sales and competitor data reports produced by me.
• Instantly improved customer service in reception, housekeeping and the restaurant & bar, the hotel barely received negative online reviews for the effective period in which I worked.
• Experience working with OTA extranet, booking systems, and created missing procedures & systems that were vital for various departments.
Waiter/ Room Service (Seasonal)
- May 2017 to September 2017Crowne Plaza Hotel - Vilamoura
- Made sure the guests received an excellent and personalised service where possible.
- Occasionally managing room service and coordinating deliveries to rooms, ensuring quality and well timed deliveries.
- Check stock supply of all alcoholic beverages and soft drinks whilst using FIFO.
- Undergone comprehensive wine tasting training that allowed me to target wines to guests more accurately, wine sales rev increased 15% the following month.
F&B Management Trainee
- October 2016 to April 2017BanyanTree Resort - Hangzhou
- Initiated a new programme where I delivered weekly English lessons, as well as lessons in Western service for F&B staff, and fortnightly lessons for other departments to improve staff communication in English and provide a more targeted service.
- Experience of delivering excellent customer service across a range of establishments, including bar, restaurant and room service.
- Extended my knowledge of general management functions by controlling costs & stock levels with (FIFO), along with directing, motivating and training staff and resolving conflicts between staff.
- Analysed and implemented new ways for displaying and advertising the restaurant menu. Explored new types of cocktail beverages to be introduced to the bar to reach more target markets.
- Developed language skills in Chinese to build rapport with customers / colleagues.
Barman/Waiter
- June 2015 to September 2015Aquashow Park Hotel - Quarteira
- Make customers feel welcome & comfortable during their meal, also deliver room service.
- I made advertisement in several languages, was entrusted with providing well written English menus and usually the one who built relationships with guests through attentive service.
- Worked effectively with my team and assisting my colleagues in busy times, I was the person to turn to in stressful times to resolve orders and neutralise staff conflicts.
Education
BA in Tourism Management
- September 2014 to PresentBournemouth University, England - United Kingdom
Associate’s Degree in Travel and Tourism lvl 3
- September 2012 to PresentSomerset College of Arts and Technology (SCAT) - United Kingdom
High school in English language, English literature, Portuguese, Information computer technology, Maths, Environmental and land based science, Art, RMT, Religious studies
- September 2009 to PresentHolyrood Academy - United Kingdom
Skill
Microsoft Office (10+ years) , Hotmail, Gmail (7 years) , Hotel Micros POS systems (2 years) , First Aid cert (6 years) , Food handling and allergens cert (2 years)Language
English (Native) , Portuguese (Native) , French (Basic) , Chinese (Mandarin) (Basic)Download: 0
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ID: 2979
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Hotel Operations Manager
Paragon Central Hotel
PortugueseWork Experience
Hotel Operations Manager
Paragon Central Hotel - Phnom Penh
May 2019 to July 2019
Waiter/ Room Service (Seasonal)
Crowne Plaza Hotel - Vilamoura
May 2017 to September 2017
F&B Management Trainee
BanyanTree Resort - Hangzhou
October 2016 to April 2017
Barman/Waiter
Aquashow Park Hotel - Quarteira
June 2015 to September 2015