Role Responsibilities in Function Summary:

I. Relationship Management

- Rental : Tracking the revenue and other service from tenant

- Lease agreement: Lease agreement between Landlord and tenants tracking and create lease agreement with term and condition.

- Expense: Minimize the expense of the building defect with landlord

- Collaboration: collaboration between tenant and landlord the requirement in term of negotiation

II. Maintenance Management

- Framework & Audit and Support: Supervise overall in Working and guild to facility management team for building defect issued, repair & maintenance and other work order request from outlet.

- Control maintenance budget expense in maintenance and repairs

- Applying maintenance workflow & SOP

- Oversee in daily maintenance request in WOR by each outlet to make sure operation goes well

III. Building Security Management

- Enforce in security protocol and SOP for building safety management

- Supervise and conduce training in regular and workflow for safety concern in patrol in/out

- Assign workstation of each CCTV to monitor in the building for safety hazard.

- Supervise in building system for prevention for well operational in building

- Monitor in security and safety purpose to make clients satisfying in building service

- Audit the work by BM team

IV. Hygiene Management

- Managed on cleaning supervisor to cleanliness the areas focus and common areas

- Create checklist and SOP for cleanliness

- Schedule to property owner for cleaning inspection regular to make sure the building is cleanliness

- Apply SOP for water bottling station workflow for apply cleanliness certificate

- Supervise in hygiene safety in the building

V. Admin Management

- Supervise and monitor in Admin team operations team for efficiency for Building Management

- Tracking department expense and purchasing item for operational

- Building asset control and management

- Monitor in admin work for related to government hub or other request by chairman

VI. Reception Management

- Overseeing in reception area and tracking in guest in/out register

- Supervise and tracking report of daily reception duty

- Reception workflow SOP

VII. Budget Management

- Planning for operation expense

- Managing budget for Repair & maintenance, HRM, cleaning supply and other expense related to Building Management

Role Responsibilities in Function Summary:

I. Relationship Management

- Rental : Tracking the revenue and other service from tenant

- Lease agreement: Lease agreement between Landlord and tenants tracking and create lease agreement with term and condition.

- Expense: Minimize the expense of the building defect with landlord

- Collaboration: collaboration between tenant and landlord the requirement in term of negotiation

II. Maintenance Management

- Framework & Audit and Support: Supervise overall in Working and guild to facility management team for building defect issued, repair & maintenance and other work order request from outlet.

- Control maintenance budget expense in maintenance and repairs

- Applying maintenance workflow & SOP

- Oversee in daily maintenance request in WOR by each outlet to make sure operation goes well

III. Building Security Management

- Enforce in security protocol and SOP for building safety management

- Supervise and conduce training in regular and workflow for safety concern in patrol in/out

- Assign workstation of each CCTV to monitor in the building for safety hazard.

- Supervise in building system for prevention for well operational in building

- Monitor in security and safety purpose to make clients satisfying in building service

- Audit the work by BM team

IV. Hygiene Management

- Managed on cleaning supervisor to cleanliness the areas focus and common areas

- Create checklist and SOP for cleanliness

- Schedule to property owner for cleaning inspection regular to make sure the building is cleanliness

- Apply SOP for water bottling station workflow for apply cleanliness certificate

- Supervise in hygiene safety in the building

V. Admin Management

- Supervise and monitor in Admin team operations team for efficiency for Building Management

- Tracking department expense and purchasing item for operational

- Building asset control and management

- Monitor in admin work for related to government hub or other request by chairman

VI. Reception Management

- Overseeing in reception area and tracking in guest in/out register

- Supervise and tracking report of daily reception duty

- Reception workflow SOP

VII. Budget Management

- Planning for operation expense

- Managing budget for Repair & maintenance, HRM, cleaning supply and other expense related to Building Management

Responsibilities:

• Check and review in building issued and compromise to be fixed

• Check and review in BOQ (Bill of Quantity) all sub-constructor especially for final confirm.

• Working in budget plan 2022 for condo

• Monitor onsite inspection payment claim with sub-constructor for actual working progress based on percentage (%)

• Review in building high risk with insurance.

• Assisting and coordinating with internal logistic if there is any shipment (Medical equipment clearance proceed)

• Controlling and monitoring on building assets

• Building inspects if there is any issued occurring then reporting to Main constructor and sub-constructor

• Monitor on staffs’ duty for daily operations.

• Check and review on payment proceed flowing procedure.

• Monitor on procurements proceeding

• Overall responsibility to communicate with the Upper management the daily reporting and results of each department’s activities.

• Collect and review all department reports to understand and summarize in order to report to upper management as well as coordinating in making any adjustments as required by upper management to ensure success operations.

• Be responsible for guest tours around the building, communication of move-ins, signing of contracts, explanation of services and amenities to tenants and collections of invoice payment.

• Be responsible for the training of Front Office staff to ensure a high standard of customer service for overall working flow, and to support building manager when they are off duty.

• Provide staff support in understanding all position details and goals to ensure a successful shift and high-quality services.

• Assist in coordinating tenant needs submitted by front desk, or made by upper management.

• Ensure the highest customer service satisfaction, by monitoring the quality of each employee’s daily activities.

• Maintain organizational needs in all documents collected, to coordinate with the finance department and upper management.

• Manage the efficiency of each department to maintain top-level service.

• Be available to others who may need assistance or have comments or suggestions as necessary to demonstrate a commitment to quality service and to continually improve services.

• Responsible for tenant communications of any issues, requests and assist with tenant move in and check-ins during working periods. There may be some emergency cases in which you may have to take immediate action when off duty.

• Direct link to upper management and staff.

• Control and process Sales requests (sales order log, invoicing,…)

• Attend to counter sales.

• Provide assistance to customers on products and pricing.

• Process cash sales and provide daily summary.

• Process credit notes for Sales Department.

• Liaise with accounts regarding invoice problem.

• Maintain customer invoice filling system.

• Coordinate and plan deliveries of goods with warehouse

• Check that sales order match minimum price list and quotations.

• Maintain customer credit control in accordance with company policy.

• Log and follow up customer complaints.

• Reporting Line to DCEO