Card Operation Manager

The Card Center Manager will support the operations of the Card Center, ensuring the efficient processing of card issuance, maintenance, and customer service. This role involves overseeing daily activities, managing a team, and collaborating with various departments to maintain high standards of service delivery.

2.
Operational Management
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Oversee daily operations of the Card Center, ensuring all processes are conducted efficiently and accurately.
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Manage the card issuance process, including application review, approval, and printing.
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Ensure timely and secure delivery of cards to customers.
3.
Team Leadership
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Supervise and mentor a team of card center associates, providing training and development opportunities.
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Conduct regular team meetings to discuss performance, updates, and areas for improvement.
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Foster a positive and productive work environment, promoting teamwork and high morale.
4.
Customer Service:
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Address and resolve customer inquiries and complaints related to card services in a timely and professional manner.
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Implement strategies to enhance customer satisfaction and retention.
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Monitor customer feedback and suggest improvements to services and processes.
5.
Compliance and Security:
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Ensure compliance with all regulatory requirements and company policies related to card issuance and handling.
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Conduct regular audits and reviews of card center operations to identify and mitigate risks.
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Maintain the security of customer data and card information, implementing measures to prevent fraud and data breaches.
6.
Reporting and Analysis:
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Prepare and present regular reports on card center performance, including key metrics and KPIs.
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Analyze data to identify trends, issues, and opportunities for improvement.
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Collaborate with the Back Office/Operation Director to develop and implement strategic initiatives.
7.
Collaboration and Communication:
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Work closely with other departments, such as IT, Finance, and Marketing, to ensure seamless card service operations.
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Communicate effectively with senior management, providing updates on operations, challenges, and achievements.
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Participate in cross-functional projects and initiatives as needed.
8.
Other:
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Task that provides and assigned by direct line and in direct line.

Qualifications
Education:
Bachelor’s degree in Business Administration, Finance, or a related field.
Experience:
2-3 years of experience in a financial services or card operations environment.
Previous supervisory or management experience is preferred.
Skills:
Strong leadership and team management skills.
Excellent communication and interpersonal abilities.
Proficiency in using card management systems and related software.
Analytical and problem-solving skills.
High attention to detail and accuracy.
Ability to work under pressure and meet deadlines.
Certifications:
Relevant industry certifications (e.g., Certified Card Operations Specialist) are a plus.

Interested in applicants, plz submit your CV and Cover Letter to: [email protected]