BUSINESS DEVELOPMENT MANAGER - Payroll, Call Center and Credit Card, RELATIONSHIP MANAGER - Retail Banking

BRED Bank (Cambodia) Plc., is a subsidiary of the cooperative BRED Banque Populaire, a member of the BPCE Group, the 2nd largest banking group in France, serving more than 31.2 million customers, employing more than 100,000 people worldwide, and counting 9 million cooperative shareholders. 

BRED Bank (Cambodia) Plc is the bank for all the people and businesses of Cambodia who like to keep things simple and easy. We are looking for qualified candidates who have experience in the banking sector to fill in the below position.
 

1 - BUSINESS DEVELOPMENT MANAGER - Payroll, Call Center and Credit Card

2 - RELATIONSHIP MANAGER - Retail Banking

3- RELATIONSHIP MANAGER – Commercial Banking

1 - BUSINESS DEVELOPMENT MANAGER - Payroll, Call Center and Credit Card

Location: Phnom Penh
Department: Branch Network
Line Manager: Head of Branch Network Department

Key Responsibilities:

Payroll Service:

• Manage the payroll function and work with related departments for sustainable and successful payroll business of the bank
• Lead and inspire payroll staff members to provide excellent service, be an engaging and very proactive team
• Cross-sell payroll service to existing and potential customers by collaborating with all branches, sales departments and propose marketing communications to internal and external customers to meet the set targets including customer numbers and loans
• Ensure day to day operations of the team are smoothly run and issues are fixed effectively on time

Call Center:

• Manage the call center department to meet the standard of service, service level agreement and KPIs including cross-sell activities
• Lead and inspire staff members to provide excellent service, be an engaging and very proactive team
• Ensure effective resource planning by analyzing the performance of the Call Center operations to ensure contact demand is effectively covered, team delivers a best in class service and meet or exceed all KPIs
• Enhance the quality of customer interactions, ensuring quality assurance, compliance, regulatory and legal obligations are met across all interactions

Credit Card:

• Develop Credit Card product including features, benefits, pricing, competitive edges and coordinate with IT and relevant team for end to end process set-up
• Develop strategies and activities including regular trainings to frontline team that will drive activation/activity of Credit card
• Cross-sell and up-sell Credit Card product to existing and potential customers by collaborating with all branches, sales departments and propose marketing communications to internal and external customers
• Regular reports including market intelligence, card issuance, activation, usage, and expiring cards are analyzed for follow up and product remains competitive in all aspects

Required Education & Experience:

• Minimum Bachelor Degree
• OR lower degree accepted if at least 3 years' experience in similar position
• Computer literacy  including data analysis and very good PowerPoint skills
• Financial background, analytical and project management background

Required competencies:

• Exceptional communication, interpersonal, and customer service skills, as well as comprehensive knowledge of company policies and offerings
• Observant and detail-oriented
• Autonomous and pro-active
• Ability to multitask and remain calm under pressure, especially during peak hours or intense situations
• Problem-solving, verbal and written communication, and conflict resolution skills
• Strong coaching and leadership skills, ability to motivate employees

2 - RELATIONSHIP MANAGER - Retail Banking

Key Responsibilities:

• Meet and exceed the assigned sales and revenue targets though acquiring new customers for deposit and lending products
• Manage and grow existing customer portfolio for FUM, loan, revenue and profitability
• Leverage and expand customer relationship to maximize referral, cross selling and new business opportunities
• Contribute to the business success by initiating and participating in various cold-calling and marketing activities
• Provide high standard of service to all customers at all times
• Be always attentive to all customer needs, issues or complaints and provide appropriate solutions and effective complaint handling
• Manage the quality customer portfolio, maintain accurate records, and always follow the bank’s policies and compliance procedures
• Minimize and make immediate report on any potential financial or operational losses
• Stay updated with bank’s products suite, marketing campaigns and competitor’s activities to ensure superior product knowledge

Required Education & Experience:

• Minimum Bachelor Degree
• OR lower degree accepted if at least 3 years' experience in similar position
• Computer literacy  and English language proficiency (French language is a plus)
• Proven sales and service record in banking or related industries
• Financial background, analytical and credit background

Required competencies:

• Discretion, integrity and rigor
• Customer focus and strong communication skills
• Outgoing personality, confidence and ability to work under pressure
• Autonomous and pro-active
• Good planning, negotiation, problem solving & organizing skills
• Desire to go extra and beyond responsibilities
• Be a team player and like to deal with challenges

3- RELATIONSHIP MANAGER – Commercial Banking

Key Responsibilities:

• Strong focus on business development, relationship building and networking
• Market products and solutions to increase lending, deposit and cross-sell opportunity.
• Ensure quality of loan portfolio through sound credit assessment and monitoring.
• Prepare sales and marketing statements and reports for the top management of the bank
• Identify and understand customers’ needs and recommend appropriate financial products/service

Required competencies:

• Financial background, analytical and credit background
• Outgoing personality, confidence, and ability to work under pressure and tight deadline
• Minimum 3-year experience in corporate, business lending with proven experience both sale/relationship as well as credit proposal.
• Autonomous, pro-active, solution-oriented and a team-player
• Excellence level of English/Khmer communication
• Sound knowledge to industry and external environment trend and outlook

Interested candidates, please submit your resume to this email address: [email protected]