Call Center(Sited11:00am-08:00pm)

LY HOUR PAY PRO PLC is licensed by National Bank of Cambodia to carry out operation as Third Party Processor. Our main products and services are money transfer and payment services which are delivered to our valued client through our national wide agent network in Cambodia. Ly Hour Pay Pro PLC has its strong commitment, long term business vision and strategies. To support company growth, we are currently seeking for a dynamic, energetic, committed and experienced candidate to join our professional team for the following positions: 

                   Position :             Call Center(Sited11:00am-08:00pm)

                   #Position :           01

                   Location :            Head Officer Phnom Penh

                   Deadline :           31-October-2019

KEY RESPONSIBILITIES

• Provide friendly and responsive customer service on the phone (in-bound and out-bound call), an alternative channel (social media group) to both internal and external customers by using excellent customer service skills.
•  Handling customer complaints following product and service support flow or refer those complaints/query to appropriate area for action.
•  Accurately identifying a customer’s query and providing a quick resolution.
•  Monitoring unsolved complaints and collect response query from all related functions.
•  Performa all admins tasks such data entry, complaint log and follow up process to close all queries.
•  Updates job knowledge by studying new product descriptions and update product & service support with approval from related functions.

REQUIREMENT

•  Graduated in Diploma or Bachelor Degree on related field.
•  Very good verbal communication in Khmer and English.is an advantage.
•  Strong Customer Service skills, commitment and a desire to satisfy the customer.
•  Good listening and phone Skills, Data Entry Skills, Attention to details, problem solving skills.
•  High-level analytical skills with the ability to think in an environment of change/multi-tasking.
•  Flexibility to be able to work within different work shifts (between the rosters of 7am –8pm).
•  Dynamic, flexibility and strong commitment and ability to learn new application, fintech application.
•  Computer literature (MS. Word, Excel, etc.).

HOW TO APPLY

Interested applicants should submit CV, cover letter; photocopies of relevant formal education certificates and personal document such as citizen ID card/birth certificate and family/staying book to HR department in Ly Hour Pay Pro Plc address No. 85-88, St. Kim Il Sung (289), Sangkat Boeng Kak II, Khan Toul Kork, Phnom Penh., or by email: [email protected] and Tel: 087 42 1111/099 907 799/ 011 898 081

Only short listed candidates will be notified. Applications and CVs will not be returned.

Ly Hour Pay Pro Plc. will provide the competitive salary; regularly merit increase by performance base plus other benefits including accident insurance for 24 hours, hospitalization claims, public holiday & other leaves and benefits base on the Cambodia Labor Law.