Job Details

Insurance Specialist (Sales) / Specialist, Sales Productivity Executive / Specialist, Finance / Specialist, Underwritting/Medical Doctor / Senior Specialist, Underwritting/Medical Doctor / Senior Specialist, Claims / Talent Acquisition (Senior Specialist, Recruitment) / Manager, Business Promotion and Strategy / Manager, Business Development / Agency Manager / Training Manager / Senior Manager, Customer Analytics and Operations Performance / Associate Director, Employee Benefits

Manulife

Manulife is a leading Canada-based financial services group with principal operations in Asia, Canada and the United States. Clients look to Manulife for strong, reliable, trustworthy and forward-thinking solutions for their most significant financial decisions. Our international network of employees, agents and distribution partners offers financial protection and wealth management products and services to millions of clients. We also provide asset management services to institutional customers. At the end of June 2016, we had US$718 billion in assets under management and administration, and in the previous 12 months we made more than US25.4 billion in benefits, interest and other payments to our customers. Our group of companies operates as Manulife in Canada and Asia and primarily as John Hancock in the United States. Manulife Financial Corporation trades as 'MFC' on the TSX, NYSE and PSE, and under '945' on the SEHK. We are committed to be an equal opportunity employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age”.

To support the business growth in Cambodia, we are looking for dynamic and result-oriented individuals to fill in the position of:
1. Insurance Specialist (Sales)
2. Specialist, Sales Productivity Executive
3. Specialist, Finance
4. Specialist, Underwritting/Medical Doctor
5. Senior Specialist, Underwritting/Medical Doctor
6. Senior Specialist, Claims
7. Talent Acquisition (Senior Specialist, Recruitment)

8. Manager, Business Promotion and Strategy
9. Manager, Business Development
10. Agency Manager
11. Training Manager
12. Senior Manager, Customer Analytics and Operations Performance
13. Associate Director, Employee Benefits

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01/ Insurance Specialist (Sales)

(10 Positions Phnom Penh)
(09 Positions Kandal: Sa Ang, Kandal Stung, Kean Svay, Muk Kampol, Takmao, koh Thom, Ang Snoul, Viheasur, Lvea Aem)
(05 Positions Tbong Khmum: Mao Mut, Ou Reang Ov, Ponhea kreak, Kreak, Suong)
(05 Positions Banteay Meanchey: Banteay Menchey, Mongkol Borey, Poipet, Thmar Puok, Pro Net Preah)
(02 Positions Mondul Kiri: Keo Seima, Monduk Kiri)
(03 Positions Preah Sihanouk: Prey Nob, Krong Preah Sihanouk)
(01 Position Ratanak Kiri)
(02 Positions Oddar Meancheay: Onlong Veng, Trapeang Prasat)
(02 Positions Kratie: Krong Kratie, Snoul)
(05 Positions Kampong Thom: Krong Kampong Thom, Stoung, Kampong Thmar, Sankor, Taing Kork)
(05 Positions Kampot: Krong Kampot, Chhouk, Kampong Trach, Kirivong, Komgpong Chrey)
(01 Position Kampong Cham: Prey Chhor)
(01 Position Preah Vihear)
(02 Positions Koh Kong)
(03 Positions Svay Rieng: Krong Svay Rieng, Bavet, Svay Chrum)
(03 Positions Kampong Chhnang: Krong Kampong Chhnang, Kampong Tralach, Tuekphos)
(03 Positions Battambang: Krong Battambong, Mong Russey, Thmar kuol)
(07 Positions Prey Veng: Krong Prey Veng, Peam ro, Peareang, Mae Sang, Phreah Sdach, Romeas haek, Kamchay mear)
(06 Positions Siem Reap: Krong Siem Reap, Phsar Leu, Prasat Bakong, Somikum, Puok, Stung Treng)
(03 Positions Pursat: Krong Pursat, Bakan, Boskna)
(06 Positions Takeo: Krong Takeo, Tram Kok, Bati, Tukmeas, Angkor chey, Prey kabas)

Key Responsibilities:

  • The Insurance Specialist is responsible for providing life insurance solutions to Bank's clients
  • Work closely with branch sales and service teams to provide innovative product solutions to address client's protection, and long-term saving needs
  • Strengthen the long-term relationships with clients by providing excellent customer service
  • Perform other tasks as required.

Qualification:

  • Candidate must posse at least Bachelor's/ College Degree
  • Work experience in bancassurance sales is highly preferred for this position but those with sales and customer service experience gained from banking, transport, pharmaceutical, FMCG, hospitality and IT industries are also encouraged to apply
  • Must be self-driven and highly motivated


02/ Specialist, Sales Productivity Executive (01 Positions Based in Phnom Penh)

Key Responsibilities:

  • Digitalize communication tools and processes that support the growth of productivity and sales of advisors
  • Communicate performance and action status to stakeholders within Agency Department
  • Develop digital materials that promote Advisor Centric Culture (ACC) within Agency Department
  • Distribute summary sales productivity daily tracker to Agency unit heads and Agency Managers
  • Join Agency Manager’ scheduled phone sessions, once per week per AM in Phnom Penh, and report the activity results (number of participating IAs, number of appointment made.) once per week
  • Managing referrals (IAs and Sales Leads) referred by staff and CS to AMs and report the result once per week to Agency unit heads and Agency Managers
  • Support other work related matters including payment requests for business travels
  • Attend IA mega morning meeting at least once per week
  • Be proactive in promoting team culture and environment

Qualification:

  • Bachelor Degree
  • Good knowledge of standard office administrative and designing tools both practices and procedures 
  • Excellent verbal and written in English and Khmer 
  • Proven ability in creative design and social media- based communication tools
  • 1-2 years of working experience
  • Bachelor Degree
  • Proficient computer skills for the job
  • Good organizational, time management and problem solving skills
  • Creativity
  • Attention to details and accuracy
  • Interpersonal skill
  • Team player


03/ Specialist, Finance​ (01 position based in Phnom Penh)

Key Responsibilities:

  • Involve in the daily operations of the Finance Department 
  • Prepare/ post journal entries, perform bank reconciliations, assist in the month-end closing of the accounts 
  • Assist in the financial reporting to the regulator, regional office 
  • Assist in the preparation of the budget and business plan 
  • Complete tasks in a timely manner 
  • Participate in departmental special projects and perform other duties as assigned

Qualification:

  • Possess at least a degree in finance/ accounting or professional qualification (ACCA, CPA) 
  • At least 2 years of relevant working experience in finance and accounting. Candidates with experience in banking or insurance companies will be of added advantage 
  • Basic knowledge in Accounting and operational systems, knowledge of the Sun Accounting System will be of added advantage 
  • Knowledge of IFRS will be of added advantage 
  • Proficient in Microsoft Excel, Word is required
  • Self-motivated, able to work independently, possess good inter-personal communication skill and a dynamic team player


04/ Specialist, Underwritting/Medical Doctor (01 Position Based in Phnom Penh)

Key Responsibilities:

  • Have dual responsibility to underwrite/support the risk assessment of applications and to act in a leadership role for underwriters.
  • Be assigned the most complex/high face amount cases and act as the underwriter on those cases, and support other underwriters through second signature.
  • Maintains a strong working relationship with all kinds of the sales team in order to support them so that we understand each other on practices and procedures.
  • Underwrite the life insurance applications according to company underwriting guidelines.
  • Handle customer enquiries related to the submitted applications in a professional manner.
  • Follow through the New Business admin procedure and workflow to ensure meeting committed service turnaround Provide ITC (Initial Training Course) training.
  • Manage underwriting related projects Perform all other duties as requested or assigned.

Qualification:

  • Degree holder preferably in medical (Medical Doctor) related discipline. Prior experience in life insurance industry, the medical field, underwriting or claims is preferred.
  • Excellent, more in-depth knowledge of medical impairments (interplay must be clearly understood), non-medical aspects such as financial, avocational, occupational, geographical/political risks and their impact on mortality/morbidity.
  • Excellent knowledge of insurable interest and financial underwriting principles.
  • Excellent communication skills, written and verbal.
  • Ability to influence and negotiate with both agents and clients.
  • Excellent decision making skills, able to rationalize the whole risk and come up with the proper decision based on the merits.
  • Comprehensive superior product knowledge.
  • A sound knowledge of the various business structures, the company accounts including balance sheet, profit and loss accounts.
  • Able to make a basic analysis of financial evidence such as tax returns, company accounts and arrive at a decision.
  • Fully understand the types of business insurance needs and the basis to financially underwrite risks.
  • Ability and skill to underwrite large amount cases including High Net Worth (HNW) products.
  • Ability to analyze business accounts and intelligently apply the information to the assessment of the financial risk.
  • Computer literate in MS Word, Excel and PowerPoint
  • Ability to give professional presentations to groups of agents on various underwriting topics.     
  • Analyzes all factors, recognized the business importance and provides an opinion that both rationalizes the mortality/morbidity results and meets expectations for competitive UW decisions.
  • Empathizes with clients and provides a creative solution.
  • Investigates problems and works with the Underwriters to improve communication skills.


05/ Senior Specialist, Underwritting/Medical Doctor (01 Position Based in Phnom Penh)

Key Responsibilities:

  • Have dual responsibility to underwrite/support the risk assessment of applications and to act in a leadership role for underwriters.
  • Be assigned the most complex/high face amount cases and act as the underwriter on those cases, and support other underwriters through second signature.
  • Maintains a strong working relationship with all kinds of the sales team in order to support them so that we understand each other on practices and procedures.
  • Underwrite the life insurance applications according to company underwriting guidelines
  • Handle customer enquiries related to the submitted applications in a professional manner
  • Follow through the New Business admin procedure and workflow to ensure meeting committed service turnaround
  • Provide ITC (Initial Training Course) training Manage underwriting related projects Perform all other duties as requested or assigned.

Qualification:

  • Degree holder preferably in medical (Medical Doctor) related discipline. Prior experience in life insurance industry, the medical field, underwriting or claims is preferred.
  • Excellent, more in-depth knowledge of medical impairments (interplay must be clearly understood), non-medical aspects such as financial, avocational, occupational, geographical/political risks and their impact on mortality/morbidity.
  • Excellent knowledge of insurable interest and financial underwriting principles.
  • Excellent communication skills, written and verbal.
  • Ability to influence and negotiate with both agents and clients.
  • Excellent decision making skills, able to rationalize the whole risk and come up with the proper decision based on the merits.
  • Comprehensive superior product knowledge.
  • A sound knowledge of the various business structures, the company accounts including balance sheet, profit and loss accounts.
  • Able to make a basic analysis of financial evidence such as tax returns, company accounts and arrive at a decision.
  • Fully understand the types of business insurance needs and the basis to financially underwrite risks.
  • Ability and skill to underwrite large amount cases including High Net Worth (HNW) products.
  • Ability to analyze business accounts and intelligently apply the information to the assessment of the financial risk.
  • Computer literate in MS Word, Excel and PowerPoint
  • Ability to give professional presentations to groups of agents on various underwriting topics.     


06/ Senior Specialist, Claims (01 Position Based in Phnom Penh)

Key Responsibilities:

  • Processes all types of claims and adjusts medical disputed claims (Professional and Facility) according to department, contract, and regulatory requirements.
  • Implement the administration to complex claims by conducting thorough investigations, analyzing factual information, interpreting insurance policies and applying legal and technical knowledge to independently resolve claims files in a timely manner.
  • Complete claims settlements by collaborating with subject matter experts and involved parties, recommending appropriate decision for assigned claims and communicating solutions to mitigate risks and coverage conflicts and achieve cost effective outcomes
  • Inform internal/external to senior management on claims resolution processes by summarizing factual information, reporting scope, specialized exposures and accurately managing documentation of assigned claims to ensure effective communication of current state for claims portfolio.
  • Facilitate strong working relationships by communicating across the organization and reporting on approved, cost-effective claims strategies to ensure understanding of claims operations and encourage a collaborative approach to enhancing the business
  • Support claims workflow efficiency by accurately documenting portfolio progress, referring high risk exposures outside authority levels and seeking opportunities that enhance operational knowledge to ensure achievement of individual and department objectives
  • Participate in claims staff on boarding by sharing technical knowledge, recommending solutions to complex, escalated issues, training on department processes and procedures and demonstrating application of best practices to assist in development of new team members
  • Contribute to a positive work environment by demonstrating cultural expectations and influencing others to reward performance and value "can do" people, accountability, diversity and inclusion, flexibility, continuous improvement, collaboration, creativity and fun
  • Adopt company values in personal work behaviors, decision-making, contributions and interpersonal interactions; manage own career development by soliciting feedback and valuing other perspectives

Qualification:

  • Medical doctor degree or equivalent certificate.
  • Over 3-5 years working experience in insurance industry, especially medical claim experience.
  • Excellent customer service and telephone skills, excellent verbal and written communication skills
  • Knowledge of all types of professional claims, ability to research and verify claims issues.
  • Knowledge of compliance related to the processing of claims.
  • Computer literate, knowledge of Microsoft Office


07/ Talent Acquisition (Senior Specialist, Recruitment) (01 Position Based in Phnom Penh)

Key Responsibilities:

  • Provide subject matter expertise within the business in the field of recruitment
  • Be the first point of contact for the business area/line managers on day-to-day recruitment activity
  • Act as an Education Representative between Life Office Management Association (LOMA) and Manulife Cambodia
  • Act as Project Manager for HR Related events
  • Coordinate newly-formed Manulife Cambodia Recreational committee
  • Develop recruitment strategies to achieve required staffing levels and build recruitment tools, materials for presentations, seminar, career fairs and reports as required
  • Deliver high quality candidates within specified timeframe and budget
  • Redefine working process of own area in Recruitment and Selection
  • Formulate job advertisements and identify sourcing strategies and cost-effective sourcing vehicles to be used
  • Make hiring recommendations through creation of summary profiles that cover behavioral competencies of candidates by conducting interview and appropriate assessments
  • Conduct pre-employment checks
  • Make offer to successful applicants, negotiate when necessary and regret unsuccessful candidates
  • Write job descriptions in coordination with the hiring managers
  • Update and file candidates' database
  • Conduct exit interviews
  • Assist in new employee orientation
  • Perform other tasks as requested from time to time

Qualification:

  • Degree in Management/Human Resources related discipline is preferred
  • Minimum 3 years of experience in Recruitment in a large organization
  • Knowledge of Human Resources policies and procedures
  • Computer literate in MS Word, Excel and PowerPoint
  • Capability to handle challenging issues in a diverse and dynamic environment
  • Resilience to cope with setback and demands of the job.
  • Ability to handle sensitive and confidential information appropriately
  • Strong interpersonal skills and ability to relate well to people
  • Strong initiative and solid judgment skills
  • Good communication skills in English and Khmer


08/ Manager, Business Promotion and Strategy (01 Position Based in Phnom Penh)

Key Responsibilities:

Business Promotion:

  • Promote career and business as an insurance advisor with Manulife on social media and other channels.
  • Provide initiatives and add creativity on recruitment activities, campaigns, and recognition programs.
  • Be a focal point to digitalize recruitment recognitions (e.g. for top AMs, top recruiters, MDRT members, core producers, and the like).
  • Coordinate regional and international award programs for agents, field leaders, and AMs.
  • Develop and lead Agency Social Responsibility activities to build good agency public image. Monitor and evaluate outcome and impact of these Agency Social Responsibility activities.
  • Create and organize new recruitment events, including coffee chat with potential candidates.

Agency Strategies:

  • Work closely with those in charge of leading agency strategies (full-time leaders program, virtual learning platform, operations expansion, digital tools (CMP/Genie), etc.).
  • Monitor and evaluate progress on these agency strategies. Provide the progress report on a monthly basis.
  • Ensure that communication on recruitment-related matters and agency strategies is correct and timely.
  • Design strategy posters and other strategy-related communications.
  • Develop budget planning for the others who lead the agency strategies.
  • Maintain good relationship with HoS/SAMs/AMs/Department Heads, agency force, and the company staff at large.
  • Perform other tasks as required from time to time

Qualifications:

  • Degree holder in Management, Marketing, Communication, Business Administration or related field is preferred
  • Possess 1-3 years of relevant working experience
  • Demonstrated experiences in agency recruitment and strategic governance
  • Good interpersonal skills and outgoing personality to reach different levels of people
  • Good team player; willing to accept challenges and work under high pressure 
  • Energetic with initiatives and self-motivated
  • Excellent interpersonal, analytical and communication skills both in Khmer and English
  • MS Office and design skill


09/ Manager, Business Development (03 Positions Based in Phnom Penh)

Key Responsibilities:

  • The Business Development Manager is responsible for providing life insurance solutions to Bank's clients
  • Provide training/coaching and supervision to ensure success of insurance sales.
  • Work closely with branch sales and service teams to provide innovative product solutions to address client's protection, and long-term saving needs
  • Strengthen the long-term relationships with clients by providing excellent customer service
  • Develop and maintain a positive working environment for team members.
  • Perform other tasks as required.

Qualifications:

  • At least 5 years experience in financial industry in sale role (bank or insurance is preferred)
  • Bachelor degree Marketing, business, Finance or related field is preferred
  • Work experience in bancassurance sales is highly preferred for this position but those with sales and customer service experience gained from banking, transport, pharmaceutical, FMCG, hospitality and IT industries are also encouraged to apply
  • Must be self-driven and highly motivated and have Strong leadership and influencing skills
  • Personable, with good interpersonal and communication skills
  • Proven track record in sales management and people management are definite advantage
  • Knowledge of insurance products in particular and the financial services industry in general
  • A vested interest in keeping abreast of the industry and market trends
  • Strong analytical, inter-personal, communication (verbal and written) and business development/sales skills.
  • Strong networking, innovative and strategic skills
  • Ability to influence cross-functional teams without formal authority
  • Good and presentation skills


10/ Agency Manager

(01 Position Based in Battambang)
(01 Position Based in Kampong Cham)
(02 Positions Based in Kandal-Takhmao)
(02 Positions Based in Phnom Penh)

Key Responsibilities:

  • Recruit quality insurance sales people
  • Provide necessary training, coaching and supervision to ensure success of insurance sales people
  • Build, manage and supervise own sales team to deliver sales target of the company
  • Build new relationships and strengthen existing client relationships
  • Oversee and organize team activities to ensure cohesiveness of team and productivity of team members
  • Develop and maintain a positive working environment for team members

Qualifications:

  • Bachelor degree in Marketing, Business, Finance or related field is preferred
  • Proven track record in sales management and people management a definite advantage
  • Good at using MS Office
  • Knowledge of insurance product in particular and the financial services industry in general
  • A vested interest in keeping abreast of the industry and market trends
  • Strong analytical, inter-personal, communication (verbal and written) and business development/sales skills
  • Sales focus, results driven, relationship building, professional maturity, teamwork and self-confidence
  • Strong networking skills


11/ Training Manager (01 Position Based in Phnom Penh)

Key Responsibilities:

  • Identify, develop and deliver training and coaching programs related to sales using a variety of methods such as classroom training, demonstrations, on-the-job training, meetings, conferences, and workshops
  • Constantly analyze training needs of IS to develop new training programs or modify and improve existing programs for better result
  • Conduct industry surveys to identify latest promotional activities.
  • Develop and organize training manuals, multimedia visual aids, and other educational materials as required
  • Prepare, control and monitor training budget and cost review for department
  • Perform other tasks as required.

Qualifications:

  • Bachelor Degree holder in Education, Human Resources, Business Administration or related field is preferred
  • Experiences in front-line sales, sales training or people development role for at least 2-3 years
  • Practical knowledge of sales process a must
  • Knowledge of life insurance products will be an advantage but not a must
  • Energetic with initiatives and self-motivated
  • Ability to work with people - project management skills are essential
  • Good interpersonal, analytical and communication skills both in Khmer and English


12/ Senior Manager, Customer Analytics and Operations Performance (01 Position Based in Phnom Penh)

Key Responsibilities:

  • Develop/monitor/reporting Operations performance measured against standard or prescribed indicators of effectiveness, efficiency such as, cycle time, productivity, waste reduction, and regulatory compliance.
  • Building strong, working relationships with senior leaders in organizations to ensure organizational alignment and coordination to enable value stream execution
  • Continuously manage process quality and data quality with compliance to internal standards and policies  
  • Building strong, working relationships with People Managers and Budget Planners to align business performance management methods directly to people commitments as well financial allocation classifications
  • Contributing to future state Operational architectures by providing documented business strategies mapped to process models and strategic initiatives
  • Develop hypothesis driven customer growth strategies through the use of data, analytics, industry findings, and cross functional partnership
  • Leverage data and analytics to identify and develop innovative and out-of-the-box personalization strategies to test across customer cohorts, this may include new types of offers, multi-channel contact pulse, messaging, external partnerships, etc
  • Size and scope customer growth opportunities, analysis to support business case and partnering with segment/program owners to design test pilot
  • Work with cross functional teams to launch these strategies and close loop performance management, this may include test design, measurement methodology and adhoc campaign performance analysis
  • Conduct hypothesis-driven analysis within customer cohorts that surface growth opportunities for merchandising partners
  • Produces the results for presenting to a variety of stakeholders
  • Works directly with external vendor/partner resources, for development of business and/or customer insights to personalization plans 
  • Perform other tasks as assigned by management from time to time

Qualifications:

  • BA/BS. MS/MBA preferred.
  • Educational background in a quantitative field (e.g., math, statistics, economics, operations research) coupled with strong business acumen
  • 3+ years experience in customer analysis and insight development, customer behavioral analytics, database marketing or related field
  • Demonstrated track record of growth and progressive responsibility over time
  • 3 yrs+ Strategy & Analytics experience in retail, consumer packaged goods, OR related consulting environment.
  • 3+ yrs using SQL and 3+yrs in utilizing advanced Excel techniques
  • Experience with wide variety of Advanced Analytics techniques; statistical analysis skills strongly preferred
  • Demonstrated track record of growth and progressive responsibility over time
  • Strong result/findings synthesis and communications skills (both verbal and written)
  • Be a self-starter, motivated by a passion for developing the best possible solutions to complex problems
  • Strong problem structuring and solving skills – including data structuring, quantitative reasoning, and implications development.
  • Demonstrated capability to deliver work and provide positive leadership in fast-paced, multi-project team-oriented environment.
  • Flexible and can tolerate ambiguity and still operate effectively


13/ Associate Director, Employee Benefits (01 Position Based in Phnom Penh)

Key Responsibilities:

  • Lead from the front whilst developing a strong group life sales team
  • Work through and with the team of agents and managers to achieve predetermined goals and objectives.
  • Provide necessary training, coaching and supervision to ensure the success of the team.
  • Support company strategies in a positive and creative manner.
  • Build lasting relationships with customers and team members alike with a strong relationship focus to ensure repeated business
  • Maintain the highest standards of professionalism within the market 
  • Work with the organization to ensure the continuous development and professionalism in the team
  • Control and organize all necessary events and activities in your team with the support of the sales promotion team as required within budget.
  • Build a climate of success within the team.
  • Ensure all agents and managers are managed to clear goals and targets.        

Qualifications:

  • Bachelor degree in Business, Marketing, Finance or related field is preferred
    • Knowledge of insurance product in particular and the financial services industry in general
    • A vested interest in keeping abreast of the industry and market trends
    • Strong analytical, inter-personal, communication (verbal and written) and business development/sales skills
    • Sales focus, result driven, relationship building, professional maturity, teamwork and self-confidence
  • Strong networking skill
    • To respect and work in a positive manner with all staff and departments within the company
    • Maintain the highest ethical and moral standards and gain the respect of clients, partners, and government officers whilst being a positive ambassador for Manulife in the market place

HOW TO APPLY

Interested applicants meeting the above requirements should submit their CVs, covering letters and National ID card by going to this link: http://www.manulife.com.kh/Corporate-Careers-Career-Possibilities and follow each of its step.

For more details please contact Ms. Kimleng Moul via [email protected]. Or
Ms. Choury Chim via [email protected]. Application should be submitted before
03rd March 2020.  Only shortlisted candidates will be contacted.




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