Intern, New Business Case Administrator | Intern, Agency Services | Insurance Specialist (Sales) | Officer, Agency Training | Officer, Agency Services | Senior Officer, Office Services | Senior Officer, Agency Administration | Senior Officer, Group Credit Life | Specialist, Agency Administration | Specialist, Agency Services | Specialist, Claims | Specialist, Underwriting/Medical Doctor | Senior Specialist, Claims | Executive Assistant to CEO & GM | Sales Manager, Employee Benefits | Manager, Business Prom

Exciting Career Opportunities

Manulife is a leading Canada-based financial services group with principal operations in Asia, Canada and the United States. Clients look to Manulife for strong, reliable, trustworthy and forward-thinking solutions for their most significant financial decisions. Our international network of employees, agents and distribution partners offers financial protection and wealth management products and services to millions of clients. We also provide asset management services to institutional customers. At the end of June 2016, we had US$718 billion in assets under management and administration, and in the previous 12 months we made more than US25.4 billion in benefits, interest and other payments to our customers. Our group of companies operates as Manulife in Canada and Asia and primarily as John Hancock in the United States. Manulife Financial Corporation trades as 'MFC' on the TSX, NYSE and PSE, and under '945' on the SEHK.

We are committed to be an equal opportunity employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age”.

To support the business growth in Cambodia, we are looking for dynamic and result-oriented individuals to fill in the position of:
1. Intern, New Business Case Administrator
2. Intern, Agency Services
3. Insurance Specialist (Sales)
4. Officer, Agency Training
5. Officer, Agency Services
6. Senior Officer, Office Services
7. Senior Officer, Agency Administration
8. Senior Officer, Group Credit Life
9. Specialist, Agency Administration
10. Specialist, Agency Services
11. Specialist, Claims
12. Specialist, Underwriting/Medical Doctor
13. Senior Specialist, Claims
14. Executive Assistant to CEO & GM
15. Sales Manager, Employee Benefits
16. Manager, Business Promotion and Strategy
17. Manager, Business Development
18. Agency Manager 
19. Manager, Customer Relations
20. Training Manager
21. Manager, Procurement
22. Associate Director, Employee Benefits
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1 - Intern, New Business Case Administrator (1Position Based in Phnom Penh)

Key Responsibilities:

• Perform Policy Quality Assurance Checking
• Perform Policy Contract Binding
• Perform Pending Notice Return Registration
• Others task assigned

Qualification:

• Applicants should be Business, Management,  related majors.
• Basic knowledge in Operation systems.
• Proficient in Microsoft Excel, Word is required.

2 -  Intern, Agency Services (01 Position Based in Kampong Cham)

Key Responsibilities:

• Prepare and edit correspondence, communications, presentations and other related documents
• File and retrieve documents and reference materials
• Conduct research, assemble and analyses data to prepare reports and documents
• Establish and maintain calendars, deadline reminders and other related duties
• Record, transcribe and distribute minutes of meetings
• Monitor, respond to and distribute incoming communications
• Interact with incoming visitors and external clients
• Coordinate project-based work
• Perform other tasks as required from time to time

Qualification:

• bachelor degree in related fields is preferred
• Good knowledge of standard office administrative practices and procedures
• Excellent verbal and written in English and Khmer
• Good organizational, time management and problem-solving skills
• Attention to details and accuracy
• Proficient computer skills in MS Office Suite

3 - Insurance Specialist (Sales)
             (10 Positions Based in Phnom Penh)
             (01 Positions Based in Kandal)
             (05 Positions Based in Tbong Khmum)
             (01 Positions Based in Banteay Meanchey)
             (01 Positions Based in Mondul Kiri)
             (01 Positions Based in Preah Sihanouk)
             (01 Positions Based in Ratanak Kiri)
             (01 Positions Based in Oddar Meancheay)
             (01 Position Based in Kratie)
             (01 Position Based in Kampong Thom)
             (01 Position Based in Kampot)
             (01 Position Based in Kampong Cham)
             (01 Position Based in Preah Vihear)
             (01 Position Based in Koh Kong)
             (01 Position Based in Svay Rieng)
             (01 Position Based in Pailin)
             (01 Position Based in Battambang)
             (01 Position Based in Prey Veng)
             (01 Position Based in Siem Reap)

Key Responsibilities:

• The Insurance Specialist is responsible for providing life insurance solutions to Bank's clients
• Work closely with branch sales and service teams to provide innovative product solutions to address client's protection, and long-term saving needs
• Strengthen the long-term relationships with clients by providing excellent customer service
• Perform other tasks as required.

Qualification:

• Candidate must posse at least Bachelor's/ College Degree
• Work experience in bancassurance sales is highly preferred for this position but those with sales and customer service experience gained from banking, transport, pharmaceutical, FMCG, hospitality and IT industries are also encouraged to apply
• Must be self-driven and highly motivated
• Personable, with good interpersonal and communication skills

4 - Officer, Agency Training (01 Position Based in Kandal)

Key Responsibilities:

• Logistically supports the print/copies of training materials for the Company's agency forces
• Prepares and sends the various reports to all of the required parties to get up-to-date information about Training programs, the progress of the training programs and the attendances of each and every training program.
• Conducts regular Administration tasks such as taking attendances, preparing gifts to the Trainers in order to provide the effective training in the classroom.
• Works closely with Company's agency sales force, recruitment team, and Sales & Promotion team to have the smooth training process from the begging until the end.
• Supports all of the other training related tasks and be strictly compliant with rules and regulations of the Training & Development Department.
• Perform other necessary tasks as required by the direct supervisor

Qualification:

• Bachelor’s degree
• Be able to read, write, and speak Khmer/ English just enough to communicate with co-workers and industry associates, to understand directions, to respond to management inquiries and to make entries on reports and records
• Prior experience with copying/printing/scanning documents preferred
• Office administrative skills
• Familiar with general office environment
• Attention to detail with an emphasis on quality
• Excellent customer services and people skills
• Efficient in process and documentation procedures
• Capable of working under pressure to meet deadlines

5 - Officer, Agency Services (01 Position Based in Kandal)

Key Responsibilities:

• Prepare and edit correspondence, communications, presentations and other related documents
• File and retrieve documents and reference materials
• Conduct research, assemble and analyses data to Prepare reports and documents
• Establish and maintain calendars, deadline reminders and other related duties
• Record, transcribe and distribute minutes of meetings
• Monitor, respond to and distribute incoming communications
• Interact with incoming visitors and external clients
• Co-ordinate project-based Work
• Perform other tasks as required from time to time

Qualification:

• Bachelor degree in related fields is preferred
• Good knowledge of standard office administrative practices and procedures
• Has excellent verbal and written in English and Khmer
• Good organizational, time management and problem-solving skills
• Attention to details and accuracy
• Proficient computer skills in MS Office Suite

6 - Senior Officer, Office Services (01 Position Based in Phnom Penh)

Key Responsibilities:

• Stock Control, Delivery and Logistical Supports
• Manage the storage; quantity and the distribution/delivery arrangement of printed and promotional materials to staff and IAs between Manulife Cambodia are HQ and branches (6 branches).
• Manage stock control of all purchased and produced materials.
• Manage warehouse and other small storages
• Oversee logistics support to the company
• Purchasing office supplies, clinic, WC and pantry supplies and make sure that all purchase are follow procurement guideline
• Providing direct supports to Agency Department in term of logistics, handling and stock control of produced materials.
• Car & Motorbike parking controller
• Control mobile projectors (6) for offsite events agency
• Control Cleaners (ensure safety and cleaning of the office facilities)
• Assisting IAs on AWS

Qualification:

• Bachelor degree in the Business related field is preferred
• Over 2 years combined work experience in Customer Service
• Bachelor degree in related fields is preferred
• Good knowledge of standard office administrative practices and procedures
• Has excellent verbal and written in English and Khmer
• Good organizational, time management and problem-solving skills
• Attention to details and accuracy
• Proficient computer skills in MS Office Suite

7 - Senior Officer, Agency Administration (01 Position Based in Phnom Penh)

Key Responsibilities:

• New Agent Administration (IA application List, IA Contract Issuance and Registration)
• Agency Maintenance upon authorized request (Promotion, Termination, Demotion)
• Ensure quality agent filing system (ensure IA applications and contracts are timely scan and well organized)
• Generate and Issue Daily/Weekly/Monthly MIS reports ( to Agency, HR, Compliant and Finance: Attendance, Daily Sales, Email Account, NSFF etc) IA Appeal/ Complaint/ Enquiry Handling
• Maintain Quality of the Procedures Documents
• Perform system testing (UAT) for all system enhancement initiatives relating to Agency Admin processes
• Simplify processes and look for opportunities for automation to minimize manual work and improve accuracy (prevent human errors)
• Perform other tasks as required.

Qualification:

• High school diploma required, degree preferred
• The individual must be able to read, write, and speak Khmer/ English proficiently enough to communicate with co-workers and industry associates, to understand directions, to respond to management inquiries and to make entries on reports and records
• Prior experience with copying/document scanning preferred
• Office administrative skills
• Familiar with general office environment
• Attention to detail with an emphasis on quality
• Excellent customer service talent
• Efficient in documentation procedures
• Capable of working under pressure to meet deadlines

8 - Senior Officer, Group Credit Life (01 Position Based in Phnom Penh)

Key Responsibilities:

• Support Operations and Partnership teams on Group Credit Life initiatives which provide end-to-end post-sales support to clients
• Handle application submission, new account set-up, pre-underwriting, client data entry, data, maintenance, and reconciliation, SMS to clients, certificate printing, policy renewal process and monthly reports. Keep accurate records and document.
• Building and nurturing corporate client relationships and full responsibility over renewal premiums and persistency
• Responsible for coordinating with sales force and bank staff; initial, renewal premiums billing, unsettled premiums, refund unused premium and accounting
• Provide operations support including but not limited to billing and collection, client relationship management, other duties/responsibilities from time to time from management
• Ensure compliance with billing & collection and group administration guidelines, AMLATF, KYC, audit requirements and risk management.
• Coordinate claims adjudication
• Manage large amount of inbound and outbound calls such as and not limited to premium due, and past due reminder calls in a timely manner
• Handle customer inquiries both by telephone, email and other means of communication to provide customers with product features, benefits and accurate information on a first call resolution.
• Identify customers’ needs or resolve customer complaints and problems by clarifying issues; researching answers; implementing solutions/alternatives and escalating unresolved issues if cannot resolve during the first call, escalate unresolved problems immediately to management and follow up to ensure resolution is met
• Follow up customer calls where necessary. Build sustainable relationships and engage customer to provide pleasant customer experience
• Maintain call center database and produce call reports

Qualification:

• Bachelor degree in Business related field is preferred
• Over 2 years combined work experience in Customer Service
• Possess customer-oriented personality
• Excellent interpersonal, communication and problem solving skills
• Demonstrate initiative, commitment,  responsibility and ability to work under pressure
• Attention to details and accuracy
• Must be self-driven and highly motivated

9 - Specialist, Agency Administration (01 Position Based in Phnom Penh)

Key Responsibilities:

• Responsible for New Insurance advisor and Insurance Specialist Administration (IA/IS application List, IA Contract Issuance and system Registration)
• Monthly Payment to Staffs (AM,IS,BDM) according to Company Approved ‘Compensation’: reconcile and submit the payment voucher to Finance accurately and timely
• Agency/Partnership Maintenance upon authorized request (Promotion, Termination, Demotion)
• Ensure quality filing system (ensure IA applications and contracts are timely scan and well organized)
• Generate and Issue Daily/Weekly/Monthly MIS reports ( to Agency, HR, Compliant and Finance: Attendance, Daily Sales, Email Account, NSFF etc)
• Staff (IS/BDM/AM) Appeal/ Complaint/ Enquiry Handling
• Maintain Quality of the Procedures Documents
• Perform system testing (UAT) for all system enhancement initiatives relating to Agency Admin processes
• Simplify processes and look for opportunities for automation to minimize manual work and improve accuracy (prevent human errors)
• Follow company’s process/procedures to ensure maximum efficiency
• Identify, analyze, and resolve key business issues; develop alternatives and implement new processes; and provide recommendations consistent with strategic business objectives
• Perform other tasks assigned by management

Qualification:

• Bachelor degree in Business, Finance or related field is preferred
• Computer literate in MS Word, Excel and PowerPoint
• Team Work, focused, results driven, professional maturity, and self-confidence
• Work efficiently and accurately and able to work under pressure and independently, a team player who is self-motivated and able to work independently with minimal supervision
• Have a strong character and able to consider and advice on the consequences of various courses of action
• Detail oriented with patience on detail paper works and record setup in system
• High comfort level working in a diverse environment

10 - Specialist, Agency Services (01 Position Based in Kandal)

Key Responsibilities:

• New Agent Administration (IA application List, IA Contract Issuance and Registration)
• Monthly Payment to Insurance Advisors and Staffs according to Company Approved ‘Agency Compensation’: reconcile and submit the payment voucher to Finance accurately and timely
• Agency Maintenance upon authorized request (Promotion, Termination, Demotion)
• Ensure quality agent filing system (ensure IA applications and contracts are timely scan and well organized)
• Generate and Issue Daily/Weekly/Monthly MIS reports ( to Agency, HR, Compliant and Finance: Attendance, Daily Sales, Email Account, NSFF etc)
• IA Appeal/ Complaint/ Enquiry Handling
• Maintain Quality of the Procedures Documents
• Perform system testing (UAT) for all system enhancement initiatives relating to Agency Admin processes
• Simplify processes and look for opportunities for automation to minimize manual work and improve accuracy (prevent human errors)
• Perform other tasks as required

Qualification:

• Bachelor degree in Business, Finance or related field is preferred
• Strong analytical, sound of judgment and knowledge, technical skills, and implementation skills, demonstrated the ability to effectively manage multiple tasks in his / her functional area
• Team Work, focused, results driven, professional maturity, and self-confidence
• Demonstrates a strong and high interpersonal skills and able to interact with people at all level
• Ability to work well in competitive, fast paced– with strong problem solving skills
• Work efficiently and accurately and able to work under pressure and independently, a team player who is self-motivated and able to work independently with minimal supervision
• Detail oriented with patience on detail paper works and record setup in system
• Take ownership of the problems and issues to create a positive experience and improve working process
• Have a strong character and able to consider and advice on the consequences of various courses of action
• Proactively create opportunities to resolve or prevent problems in keeping with the role
• Proven track record in payroll administration is preferred

11 -  Specialist, Claims (01 Position Based in Phnom Penh)

Key Responsibilities:

• Processes all types of medical claims and adjusts medical disputed claims (Professional and Facility) according to department, contract, and regulatory requirements.
• Implement the administration of documentation to complex claims by conducting  investigations, analyzing factual information, interpreting insurance policies and applying legal and technical knowledge to independently resolve claims files in a timely manner
• Support claims workflow efficiency by accurately documenting portfolio progress, referring high risk exposures outside authority levels and seeking opportunities that enhance operational knowledge to ensure achievement of individual and department objectives
• Verifies and interprets information in all contracts to resolve issues, trains analysts, monitors and support claims functions as needed. Performs payment and audit on all types of claims with professional and facility according to department goal, contract, and regulatory requirements
• Identifies individual customer needs and take appropriate steps to satisfy those needs.
• Troubleshoots problem to resolve claims issues or systematic issues.
• Analyzes work processes, identifies claims area needing improvements and initiates necessary steps to make changes, participates in the continuous quality improvement of claims service
• Comply company/departmental procedures for claims processing, claim adjudication, approval or denials and references Policies and Procedures, contracts, and other reference materials to assure complete and accurate decisions.

Qualification:

• Bachelor Degree or equivalent certificate (preferred medical background).
• 3 years working experience in insurance industry, especially medical claim experience.
• Computer literate, knowledge of Microsoft Office.
• Excellent customer service and telephone skills, excellent verbal and written communication skills
• Knowledge of all types of professional claims, ability to research and verify claims issues.
• Knowledge of compliance related to the processing of claims.

12 - Specialist, Underwriting / Medical Doctor (01 Position Based in Phnom Penh)

Key Responsibilities:

• Have dual responsibility to underwrite/support the risk assessment of applications and to act in a leadership role for underwriters.
• Be assigned the most complex/high face amount cases and act as the underwriter on those cases, and support other underwriters through second signature.
• Maintains a strong working relationship with all kinds of the sales team in order to support them so that we understand each other on practices and procedures.
• Underwrite the life insurance applications according to company underwriting guidelines.
• Handle customer enquiries related to the submitted applications in a professional manner.
• Follow through the New Business admin procedure and workflow to ensure meeting committed service turnaround Provide ITC (Initial Training Course) training.
• Manage underwriting related projects Perform all other duties as requested or assigned.

Qualification:

• Degree holder preferably in medical (Medical Doctor) related discipline. Prior experience in life insurance industry, the medical field, underwriting or claims is preferred.
• Excellent, more in-depth knowledge of medical impairments (interplay must be clearly understood), non-medical aspects such as financial, avocational, occupational, geographical/political risks and their impact on mortality/morbidity.
• Excellent knowledge of insurable interest and financial underwriting principles.
• Excellent communication skills, written and verbal.
• Ability to influence and negotiate with both agents and clients.
• Excellent decision making skills, able to rationalize the whole risk and come up with the proper decision based on the merits.
• Comprehensive superior product knowledge.
• A sound knowledge of the various business structures, the company accounts including balance sheet, profit and loss accounts.
• Able to make a basic analysis of financial evidence such as tax returns, company accounts and arrive at a decision.
• Fully understand the types of business insurance needs and the basis to financially underwrite risks.
• Ability and skill to underwrite large amount cases including High Net Worth (HNW) products.
• Ability to analyze business accounts and intelligently apply the information to the assessment of the financial risk.
• Computer literate in MS Word, Excel and PowerPoint
• Ability to give professional presentations to groups of agents on various underwriting topics.    
• Analyzes all factors, recognized the business importance and provides an opinion that both rationalizes the mortality/morbidity results and meets expectations for competitive UW decisions.
• Empathizes with clients and provides a creative solution.
• Investigates problems and works with the Underwriters to improve communication skills.

13 - Senior Specialist, Claims (01 Position Based in Phnom Penh)

Key Responsibilities:

• Processes all types of claims and adjusts medical disputed claims (Professional and Facility) according to department, contract, and regulatory requirements.
• Implement the administration to complex claims by conducting thorough investigations, analyzing factual information, interpreting insurance policies and applying legal and technical knowledge to independently resolve claims files in a timely manner.
• Complete claims settlements by collaborating with subject matter experts and involved parties, recommending appropriate decision for assigned claims and communicating solutions to mitigate risks and coverage conflicts and achieve cost effective outcomes
• Inform internal/external to senior management on claims resolution processes by summarizing factual information, reporting scope, specialized exposures and accurately managing documentation of assigned claims to ensure effective communication of current state for claims portfolio.
• Facilitate strong working relationships by communicating across the organization and reporting on approved, cost-effective claims strategies to ensure understanding of claims operations and encourage a collaborative approach to enhancing the business
• Support claims workflow efficiency by accurately documenting portfolio progress, referring high risk exposures outside authority levels and seeking opportunities that enhance operational knowledge to ensure achievement of individual and department objectives
• Participate in claims staff on boarding by sharing technical knowledge, recommending solutions to complex, escalated issues, training on department processes and procedures and demonstrating application of best practices to assist in development of new team members
• Contribute to a positive work environment by demonstrating cultural expectations and influencing others to reward performance and value "can do" people, accountability, diversity and inclusion, flexibility, continuous improvement, collaboration, creativity and fun
• Adopt company values in personal work behaviors, decision-making, contributions and interpersonal interactions; manage own career development by soliciting feedback and valuing other perspectives

Qualification:

• Medical doctor degree or equivalent certificate.
• Over 3-5 years working experience in insurance industry, especially medical claim experience.
• Excellent customer service and telephone skills, excellent verbal and written communication skills
• Knowledge of all types of professional claims, ability to research and verify claims issues.
• Knowledge of compliance related to the processing of claims.
• Computer literate, knowledge of Microsoft Office

14 - Executive Assistant to CEO & GM (01 Position Based in Phnom Penh)

Key Responsibilities:

• Perform secretarial duties and functions to assist the CEO in day to day matters
• Act as a professional, efficient and customer-focused interface between internal and external customers
• Manage and prioritize the flow of CEO's mail; respond and re-direct mail where appropriate
• Monitor and report expenses and ensure cost-effectiveness
• Competently arrange a video or/ and phone conferences as required
• Prepare and distribute agenda, minutes and other relevant papers/ information
• Produce general correspondence, presentation pack and reports as required
• Screen telephone calls, manage requests and escalate urgent matters
• Manage travel, accommodation, catering and venue requirements for conferences, meetings, and functions
• Establish and maintain database of common contacts, internal and external customers and regularly utilize the information
• Perform other tasks as required i.e. small projects

Qualification:

• Bachelor Degree in related field is preferred
• Demonstrated 3-4 years experience and working knowledge of administrative functions in a large international organization
• Good interpersonal, communication and negotiation skills in English and Khmer
• Good organizational and time management skills
• Sound problem solving and decision making skills
• Independent and able to work under pressure
• Attention to detail and accuracy

15 - Sales Manager, Employee Benefits (01 Position Based in Phnom Penh)

Key Responsibilities:

• Develop qualifies list of customers on the regularly
• Visit clients or arrange meetings to discuss a product and how it will meet the requirements of a customers 
• Develop and implement sale strategy effective for enhancing sales performance against competitors
• Approach to target group of customers via emails and phone calls to schedule an appointment
• Deliver sales pitches and presentations to clients, highlighting the benefits of group life to influence purchase
• Communicate with customers to identify their requirements and assist them in understand the employee benefits through group life product
• Conduct surveys and research to gather information regarding market trends, potential leads, and sales opportunities
• Compile, analyze, and interpret sales data to provide reports to management on performance
• Prepare and present to management periodic update group life pipeline & sales forecast
• Responsible and take decisions on strategies necessary to achieve monthly sales target and quarterly sale target
• Building good relationship to our existing group life customers and expanding group life benefits to their networks

Qualification:

• A recognized degree in business fields
• At least five years of experience in consultative sales
• Experience in dealing with corporate customers preferred
• Proven sale success
• Strong verbal and written communication skills
• Proven ability to win trust of internal and external clients/stakeholders

16 - Manager, Business Promotion and Strategy (01 Position Based in Phnom Penh)

Key Responsibilities:

Business Promotion:

• Promote career and business as an insurance advisor with Manulife on social media and other channels.
• Provide initiatives and add creativity on recruitment activities, campaigns, and recognition programs.
• Be a focal point to digitalize recruitment recognitions (e.g. for top AMs, top recruiters, MDRT members, core producers, and the like).
• Coordinate regional and international award programs for agents, field leaders, and AMs.
• Develop and lead Agency Social Responsibility activities to build good agency public image. Monitor and evaluate outcome and impact of these Agency Social Responsibility activities.
• Create and organize new recruitment events, including coffee chat with potential candidates.

Agency Strategies:

• Work closely with those in charge of leading agency strategies (full-time leaders program, virtual learning platform, operations expansion, digital tools (CMP/Genie), etc.).
• Monitor and evaluate progress on these agency strategies. Provide the progress report on a monthly basis.
• Ensure that communication on recruitment-related matters and agency strategies is correct and timely.
• Design strategy posters and other strategy-related communications.
• Develop budget planning for the others who lead the agency strategies.
• Maintain good relationship with HoS/SAMs/AMs/Department Heads, agency force, and the company staff at large.
• Perform other tasks as required from time to time

Qualifications:

• Degree holder in Management, Marketing, Communication, Business Administration or related field is preferred
• Possess 1-3 years of relevant working experience
• Demonstrated experiences in agency recruitment and strategic governance
• Good interpersonal skills and outgoing personality to reach different levels of people
• Good team player; willing to accept challenges and work under high pressure
• Energetic with initiatives and self-motivated
• Excellent interpersonal, analytical and communication skills both in Khmer and English
• MS Office and design skill

17 - Manager, Business Development (03 Positions Based in Phnom Penh)

Key Responsibilities:

• The Business Development Manager is responsible for providing life insurance solutions to Bank's clients
• Provide training/coaching and supervision to ensure the success of insurance sales.
• Work closely with branch sales and service teams to provide innovative product solutions to address client's protection, and long-term saving needs
• Strengthen the long-term relationships with clients by providing excellent customer service
• Develop and maintain a positive working environment for team members.
• Perform other tasks as required.

Qualifications:

• At least 5 years experience in the financial industry in sale role (bank or insurance is preferred)
• Bachelor degree Marketing, business, Finance or related field is preferred
• Work experience in bancassurance sales is highly preferred for this position but those with sales and customer service experience gained from banking, transport, pharmaceutical, FMCG, hospitality and IT industries are also encouraged to apply
• Must be self-driven and highly motivated and have Strong leadership and influencing skills
• Personable, with good interpersonal and communication skills
• Proven track record in sales management and people management are definite advantage
• Knowledge of insurance products in particular and the financial services industry in general
• A vested interest in keeping abreast of the industry and market trends
• Strong analytical, inter-personal, communication (verbal and written) and business development/sales skills.
• Strong networking, innovative and strategic skills
• Ability to influence cross-functional teams without formal authority
• Good and presentation skills

18 - Agency Manager
             (01 Position Based in Battambang)
             (01 Position Based in Kampong Cham)
             (02 Positions Based in Kandal-Takhmao)
             (02 Positions Based in Phnom Penh)

Key Responsibilities:

• Recruit quality insurance sales people
• Provide necessary training, coaching and supervision to ensure the success of insurance sales people
• Build, manage and supervise own sales team to deliver sales target of the company
• Build new relationships and strengthen existing client relationships
• Oversee and organize team activities to ensure cohesiveness of team and productivity of team members
• Develop and maintain a positive working environment for team members

Qualifications:

• Bachelor degree in Marketing, Business, Finance or related field is preferred
• Proven track record in sales management and people management a definite advantage
• Good at using MS Office
• Knowledge of insurance product in particular and the financial services industry in general
• A vested interest in keeping abreast of the industry and market trends
• Strong analytical, inter-personal, communication (verbal and written) and business development/sales skills
• Sales focus, results driven, relationship building, professional maturity, teamwork and self-confidence
• Strong networking skills

19 - Manager, Customer Relations (01 Position Based in Phnom Penh)

Key Responsibilities:

• To establish a SOP as guided by the Customer Complaints Handling Procedures
• Handle escalated complaints from front liners and other parties.
• Handle customer complaints and conduct root cause analysis for continuous improvement in operations, processes and service delivery.
• Handle complaints that require special attention. E.g. involving local Regulators, Senior Management Team, social media, and serious complaints.
• Investigate and provide solutions to  customers' problems, which may be complex or long-standing problems that require special handling
• Handle customer complaints or any major incidents, according to procedures while injecting appropriate business sense and be customer focus.
• Manage and  keep accurate records of discussions or correspondence with customers
• Develop feedback or complaints procedures for customers to use
• Develop/enhance customer service procedures, policies and standards for the organization
• Explore with other managers to discuss possible improvements to customer service
• Develop training plans and conduct training/briefing/best practice sharing to complaint handling staff.
• Guide and coach complaint handling staff on resolving complaints at first contact
• Ensure work processes are in accordance with the company’s procedures and in compliance with all relevant regulatory guidelines
• Create customer loyalty through the delivery of unrivaled customer service
• Collaborate with various departments such as Customer Experience, Product, Sales, and Compliance to develop preventive measures that will reduce complaints.
• Act as an independent party to ensure that complaints are handled objectively and complainants are treated fairly.
• Reporting and highlighting serious complaints to the relevant parties.
• Provide monthly reporting to the Senior Management Team.
• Perform other tasks as assigned by management from time  to time

Qualifications:

• Bachelor degree in the Business related field is preferred
• Over 3-5 years combined working experience in Customer Service, Process Improvement, Decision Making, Process management, Staffing, Planning, Budget control, Trend Analysis, Developing Standards
• Customer service background
• All levels of staff, management, and salesforce
• Possess customer-oriented personality
• Excellent interpersonal, communication and problem-solving skills
• Demonstrate initiative, commitment, and responsibility
• Attention to details and accuracy
• Statistical analysis and presentation of complex information
• An innovator with a positive “can-do” attitude and a positive attitude to change
• Computer literate in MS Word, Excel and PowerPoint

20 - Training Manager (01 Position Based in Kandal)

Key Responsibilities:

• Identify, develop and deliver training and coaching programs related to sales using a variety of methods such as classroom training, demonstrations, on-the-job training, meetings, conferences, and workshops
• Constantly analyze training needs of IS to develop new training programs or modify and improve existing programs for better result
• Conduct industry surveys to identify latest promotional activities.
• Develop and organize training manuals, multimedia visual aids, and other educational materials as required
• Prepare, control and monitor training budget and cost review for department
• Perform other tasks as required.

Qualifications:

• Bachelor Degree holder in Education, Human Resources, Business Administration or related field is preferred
• Experiences in front-line sales, sales training or people development role for at least 2-3 years
• Practical knowledge of sales process a must
• Knowledge of life insurance products will be an advantage but not a must
• Energetic with initiatives and self-motivated
• Ability to work with people - project management skills are essential
• Good interpersonal, analytical and communication skills both in Khmer and English

21 - Manager, Procurement (01 Position Based in Phnom Penh)

Key Responsibilities:

• Develops and implements strategies for procuring, storing, and distributing goods or services and maintaining stock levels
• Maintain appropriate formalized purchasing policies, compliance, and procedures across the business
• To develop a suitable contract database and protocol for ongoing vendor management including the ongoing construction, production, creation, rationalization and management of “preferred vendor”, along with a clear contractor overview highlighting key contracted information. (e.g. contract sum, length of the term, annual increase, break-clauses etc).
• Design appropriate reporting and monitoring mechanisms that clearly highlight cost savings achieved by category/vendors and validate vendor performance and concerns
• Discover profitable suppliers and initiate business and organization partnerships
• Negotiate with external vendors to secure advantageous terms
• Approve the ordering of necessary goods and services
• Finalize purchase details of orders and deliveries
• Examine and test existing contracts
• Track and report key functional metrics to reduce expenses and improve the effectiveness
• Collaborate with key persons to ensure clarity of the specifications and expectations of the company
• Foresee alterations in the comparative negotiating ability of suppliers and clients
• Expect unfavorable events through analysis of data and prepare control strategies
• Perform risk management for supply contracts and agreements
• Control spend and build a culture of long-term saving on procurement costs
• Liaises with key company employees to determine their product and service needs
• Monitors business trends and product availability to pay the best price for company goods and services without sacrificing quality or delivery times
• Nurtures relationships with suppliers to negotiate the best prices for the company
• Identifies and researches potential new suppliers
• Researches new products and services to meet the company's goals
• Assesses the total costs of company purchases
• Other tasks assigned by management

Qualifications:

• BA/BS. MS/MBA preferred.
• Educational background in a quantitative field (e.g., math, statistics, economics, operations research) coupled with strong business acumen
• Proven working experience as a procurement manager or procurement officer
• Knowledge of sourcing and procurement techniques as well as a dexterity in “reading” the market
• Talent in negotiations and networking
• Good knowledge of supplier or third party management software
• Capacity in decision-making and working with numbers
• Experience in collecting and analyzing data
• Strong leadership capabilities
• Be a self-starter, motivated by a passion for developing the best possible solutions to complex problems
• Strong problem structuring and solving skills – including data structuring, quantitative reasoning, and implications development.
• Demonstrated capability to deliver work and provide positive leadership in fast-paced, multi-project team-oriented environment.
• Flexible and can tolerate ambiguity and still operate effectively

22 -  Associate Director, Employee Benefits (01 Position Based in Phnom Penh)

Key Responsibilities:

• Lead from the front whilst developing a strong group life sales team
• Work through and with the team of agents and managers to achieve predetermined goals and objectives.
• Provide necessary training, coaching, and supervision to ensure the success of the team.
• Support company strategies in a positive and creative manner.
• Build lasting relationships with customers and team members alike with a strong relationship focus to ensure repeated business
• Maintain the highest standards of professionalism within the market
• Work with the organization to ensure the continuous development and professionalism in the team
• Control and organize all necessary events and activities in your team with the support of the sales promotion team as required within budget.
• Build a climate of success within the team.
• Ensure all agents and managers are managed to clear goals and targets.       

Qualifications:

• Bachelor degree in Business, Marketing, Finance or related field is preferred
  • Knowledge of insurance product in particular and the financial services industry in general
  • A vested interest in keeping abreast of the industry and market trends
  • Strong analytical, interpersonal, communication (verbal and written) and business development/sales skills
  • Sales focus, result-driven, relationship building, professional maturity, teamwork and self-confidence
     
• Strong networking skill
  • To respect and work in a positive manner with all staff and departments within the company
  • Maintain the highest ethical and moral standards and gain the respect of clients, partners, and government officers whilst being a positive ambassador for Manulife in the market place

HOW TO APPLY
Interested applicants meeting the above requirements should submit their CVs, covering letters and National ID card by going to this link: http://www.manulife.com.kh/Corporate-Careers-Career-Possibilities and follow each of its steps.

For more details please contact Ms. Kimleng Moul via [email protected]. Or Ms. Choury Chim via [email protected]. The application should be submitted before 08th December  2019.  Only shortlisted candidates will be contacted.