Digital Banking Support Officer

• Provide accurate, fast and professional service on digital banking products
• Ongoing support Contact Centre and frontline staff on general digital banking queries
• Reports to the Digital Distribution Manager

About The Role

Position: Digital Banking Support Officer
Role Location: ANZ Cambodia, Phnom Penh
Role Type: Permanent, full-time opportunity

As a Digital Banking Support Officer, you will support the day-to-day operations & strategy of the team. This team will provide support on Internet Banking, Mobile Banking, Card Production, Scheme Billing and Profit & Charge, Process Development and MIS Report. You will also be involved in Digital related projects and will work with stakeholders to ensure that the quality of service is in place and to identify improvement opportunities.

In addition, you will also be performing the following:

• Manage and deliver projects  following business needs & timeline
• Provide technical support on Internet Banking, Mobile Banking and Cards
• Control card production and deliver within SLA timeline
• Control Visa Card, Master Card and UPI Card billing and produce MIS report
• Perform daily, weekly, monthly bill payment settlements
• Ensure quality and accuracy of reporting to maximise stakeholders satisfaction
• Provide training and support to frontline staff on digital banking related products
• Support supervisor & manager in deliver digital banking related projects or initiative
• Identify and recommend initiatives to improve customer experiences
• Alignment and adherence with ANZ Royal strategy, governance policies and processes standards

About You

To be successful in this role, you will ideally bring the following –

• Experiences in digital banking platform including internet banking and mobile banking
• Strong knowledge of computer applications include Microsoft Office and Outlook
• Well understanding of Excel spreadsheet and formula function
• Broaden knowledge in banking and technology
• Strong desire to work in a team oriented 

HOW TO APPLY

Interested candidates are required to send your updated CV to [email protected] and mention “Digital Banking Support Officer” in the subject field of your email. Only shortlisted candidates will be notified.

For more information, please contact us:
Tel: 023 999 000 (Recruitment Team - Extension number: 1111)

Deadline of application: 28th May, 2019