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Job ID: 54355

VIP Services

Posting Date: 29 Apr, 2019
Closing Date: 29 May, 2019
Salary range: Negotiable
Job Type: Full-Time,
Job location: Phnom Penh,
Ad Type: Premuium

Ensure Compliance to Rules and Regulations

  • Ensures compliance with all NagaWorld standards or relavant industry standards during all aspects of work;
  • Ensures adherence NagaWorld’s Code of Conduct, Internal Rules and Regulations at all times.

General Job Functions

  • Monitors public halls to identify potential players and introduce to Premium Hall;
  • Welcomes and greet guest at hotel main entrance to hotel room or Premium hall; (Foreign guest arrival)
  • Welcomes and greet guest at Premium Hall counter (Inhouse guest)
  • Knowledge of Premium hall latest Program and promotion.
  • Establishes relationships with Premium customer to promote Naga gaming experience;
  • Reports to Supervisor or shift leader, including issue arise in Premium Hall, complain raised out by Premium customers;
  • Be knowledgeable about and provide guests with information of casino events and general property amenities;
  • Ensure utmost confidentiality to all player/s information profile.
  • Coordinates with Treasury Department in term of cash out, rolling transaction, cash check in;
  • Assists incoming and outgoing calls;
  • Attends promptly to customers' request and assists them with their needs at Premium Hall;
  • Provides basic customer service to all guest; (Acquire customer service skills)
  • Oversees rolling transaction with player, Casino Operation and Treasury Department;
  • Records rolling and cash transaction;
  • Other duties as may be assigned from time to time.
  • Verify and count cash check in (verify cash on table where guest can see)
  • Verify each rolling transaction with guest (Casino Operation to print and verify rolling transaction slip)
  • Maintain clean working area at all times (Coordinate with housekeeping)
  • Provide guest/s with proper directions (NagaWorld outlets, hotel room and facilities)
  • Bachelor degree or equivalent education required;
  • Able to communicate in English and Mandarin ;
  • At least 2 year working experiences related to the job;
  • Proficient in Ms. Word & Excel;
  • Professional appearance;
  • Ability to work under pressure;
  • Ability to deal with all types of people;
  • Outgoing, tactful, cheerful, courteous, honest, diplomatic and responsible;
  • Patient and willing to work overtime when required.

Interested candidates should submit their CV & Cover Letter through below address and state the position applying as the subject. Only shortlisted candidates will be notified.

Address: NagaWorld, Samdech Techo Hun Sen Park, Phnom Penh, Cambodia
Telephone: 023 228822 Ext. 32004/32008
Email: [email protected]