Insurance Specialist (Sales) / Officer, Business Development / Senior Officer, Office Services (Senior Officer, Stock Inventory) / Senior Officer, Medical Service (Nurse/Mid-wife) / Specialist, Customer Relation / Specialist, Purchasing and Production / Associate Full-Stack Software Engineer / Support Analyst (IT Support Manager) / Sales Manager, Employee Benefits / Manager, Planning and Analysis / Manager, Consumer Insight and Advocacy / Agency Manager / Senior Manager, Strategic Branding & Customer Centri

Manulife is a leading Canada-based financial services group with principal operations in Asia, Canada and the United States. Clients look to Manulife for strong, reliable, trustworthy and forward-thinking solutions for their most significant financial decisions. Our international network of employees, agents and distribution partners offers financial protection and wealth management products and services to millions of clients. We also provide asset management services to institutional customers. At the end of June 2016, we had US$718 billion in assets under management and administration, and in the previous 12 months we made more than US25.4 billion in benefits, interest and other payments to our customers. Our group of companies operates as Manulife in Canada and Asia and primarily as John Hancock in the United States. Manulife Financial Corporation trades as 'MFC' on the TSX, NYSE and PSE, and under '945' on the SEHK. We are committed to be an equal opportunity employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age”.

To support the business growth in Cambodia, we are looking for dynamic and result-oriented individuals to fill in the position of:
1. Insurance Specialist (Sales)
2. Officer, Business Development
3. Senior Officer, Office Services (Senior Officer,  Stock Inventory)
4. Senior Officer, Medical Service (Nurse/Mid-wife)
5. Specialist, Customer Relation
6. Specialist, Purchasing and Production
7. Associate Full-Stack Software Engineer
8. Support Analyst (IT Support Manager)
9. Sales Manager, Employee Benefits
10. Manager, Planning and Analysis
11. Manager, Consumer Insight and Advocacy
12. Agency Manager
13. Senior Manager, Strategic Branding & Customer Centricity
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01 - Insurance Specialist (Sales)

(10 Positions Based in Phnom Penh)
(01 Positions Based in Banteay Meanchey)
(01 Position Based in Kampot)
(01 Position Based in Kampong Cham)
(01 Position Based in Preah Vihear)
(01 Position Based in Koh Kong)
(01 Position Based in Svay Rieng)

Key Responsibilities:

• The Insurance Specialist is responsible for providing life insurance solutions to Bank's clients
• Work closely with branch sales and service teams to provide innovative product solutions to address client's protection, and long-term saving needs
• Strengthen the long-term relationships with clients by providing excellent customer service
• Perform other tasks as required.

Qualification:

• Candidate must posse at least Bachelor's/ College Degree
• Work experience in bancassurance sales is highly preferred for this position but those with sales and customer service experience gained from banking, transport, pharmaceutical, FMCG, hospitality and IT industries are also encouraged to apply
• Must be self-driven and highly motivated
• Personable, with good interpersonal and communication skills

02 - Officer, Business Development

(01 Positions Based in Mondul Kiri)
(01 Position Based in Kandal)
(01 Position Based in Banteay Meanchey)
(01 Position Based in Oddar Meancheay)
(01 Position Based in Siemreap)
(02 Positions Based in Kampong Speu)
(02 Positions Based in Kampong Cham)
(01 Position Based in Ratanak Kiri)
(01 Position Based in Battambang)
(01 Position Based in Kampot)
(01 Position Based in Pursat)
(02 Positions Based in Takeo)
(01 Position Based in Tboung Khmum)

Key Responsibilities:

• Contribute to the total revenue of the company by delivering sales targets for the branches without IS and earn quarterly bonus based on performance and annual VIP
• Work with bank partner’s key person to make sure the business running on track
• Control Sales process to make sure the activity is on track so the result will achieve the business plan
• Join with Bank Partner to motivate Bank staff by Refreshment
• Share initiatives to Bank staff to increase sales (Company Presentation)
• Provide relevant training to bank staff, solving customers’ complaints and coordinate or respond to customers’ queries.
• Adopt Partnership Department’s culture of professionalism, integrity, effectiveness, dynamic, and customer centric attitude contributing to internal environment
• Undertake relevant training and personal development course as mapped by HR Department

Qualification:

• Candidate must posse at least Bachelor's/ College Degree 
• Work experience in bancassurance sales is highly preferred for this position but those with sales and customer service experience gained from banking, transport, pharmaceutical, FMCG, hospitality and IT industries are also encouraged to apply 
• Must be self-driven and highly motivated 
• Personable, with good interpersonal and communication skills

03 - Senior Officer, Office Services (Senior Officer, Stock Inventory)

(01 Position Based in Phnom Penh)

Key Responsibilities:

• To make sure smooth utilities supply from day-to-day operation, support and satisfy production needs on all utilities.
• To conduct regular checks to ensure building facilities and equipment are maintained to be safe and operating effectively and efficiently
• To carry out maintenance, trouble-shooting, minor repairs and other necessary installation works
• To attend to staff’s request for maintenance related matters (Fixing office equipment)
• To monitor term contractors in their routine servicing 
• To provide operational support and maintenance as aircon, projector, micro phone, and sound system.
• To carry out inventory management measures and storage
• Drawing office plan, partition, and work station
• To keep proper record of work assignments and prepare reports for submission

Qualification:

• Bachelor degree in related fields is preferred
• Good knowledge of standard office administrative practices and procedures
• Excellent verbal and written in English and Khmer
• Good organizational, time management and problem solving skills
• Attention to details and accuracy
• Proficient computer skills in MS Office Suite

04 - Senior Officer, Medical Service (Nurse/Mid-wife)

(01 Position Based in Phnom Penh)

Key Responsibilities:

• Responsibilities include, but are not limited to the following activities.
• Actively demonstrate a working knowledge of nursing theory and practice to holistically care for the client.
• Maintain awareness of overall company’s products and ensure to keep up to date with operations procedure developments.
• Anticipate and prepare medical examination room with enough equipment and supplies.
• Arrange client appointment with both internal and external clinics as well as control medical results including medical fee verification and input in systems.
• Participate in training, orientation, competency assessment and education of new employees.
• Communicate clearly, concisely and accurately, creating a working climate that provides growth and job satisfaction of personnel.
• Able to communicate with all staff, clients with excellent written and verbal skills even on phone.
• Demonstrate an ability to remain calm, perform effectively and professional, ongoing service excellence.
• Perform other duties as may be assigned by management.

Qualification:

• Bachelor degree in Nursing or Mid-wife required (Female candidates are preferred).
• Working experience in medical related, office administrative skills, familiar with general office environment.
• Attention to detail with an emphasis on quality.
• Ability to manage time, meet deadlines and prioritize.
• Result focused, self-motivated, flexible and enthusiastic.
• Service focused, team working, forward thinking.
• Customer focused, with a strong ethic of service and fairness to the customer.
• Knowledge of ability to report data, analyze fact finding, apply problem-solving skills.
• Demonstrated sound interpersonal skills including the ability to work effectively in a team environment.
• Computer literate in Microsoft Office.

05 - Specialist, Customer Relation (01 Position Based in Banteay Meanchey)

Key Responsibilities:

• Build and maintain business relationships with our clients to improve NPS, ensuring that they receive the customized service they need
• Further improve customer centricity with efficiency and effectiveness providing customer satisfaction with reliable and advance notices and persistency improvement
• To focus on portfolio enhancement, cross sell of multiple products, as well as focus on acquisition of privileged customers
• To service customer enquiries and deliver excellent service through communication and team work
• Provide service and manage Privileged customers and plan cases according to the policies and guidelines
• Maintain and strengthen existing client relationships
• Ensure that customers get their Manulife premium notices and other notices on time and has sufficient lead time to prepare for the payment
• Ensure that all customer enquiries/complaints are addressed and responded to in a timely fashion, and also  ensure that any service failure is remedied immediately to avoid any threat to Manulife reputation while injecting appropriate business sense and be customer focus
• Manage the upcoming and existing privileged customer base
• Establish and maintain strong professional relationship/connections by gaining customers trust
• Educate self on existing procedures and guidelines
• Ensure strict compliance on documentation provided by the customers
• Provide help and advice to customers using your organization’s product or services
• Manage communicating courteously with customers by telephone, email, letter and face to face
• Investigate and provide solutions to customers’ problem, which may be complex or long standing problems that requires special handling
• Keep accurate records of discussion or correspondence with company’s procedures and in compliance with all relevant regulatory guidelines
• Create customer loyalty through the delivery of unrivalled customer service
• Perform other tasks as assigned by management from time to time

Qualification:

• A Bachelor’s degree
• A minimum of 1 to 3 years experiences in Customer Service
• Strong service delivery customer focus & result oriented
• Ability to meet the client’s requirements and being able to maximize relationships profitability
• PC literate in MS Office, including Word, Excel, PowerPoint
• Mature with strong personal drive
• Strong customer focus and follow-up skills
• Strong communication and interpersonal skills
• Good command of spoken and written English and local language
• Responsible and demonstrated ability to work under pressure
• Basic interaction with intermediate level internal and external contacts

06 - Specialist, Purchasing and Production (01 Position Based in Phnom Penh)

Key Responsibilities:

• Purchasing, Production & Office Services Supports
• Budget planning analyzing and controlling for all expenses of the department
• Provide knowledgeable advices and consulting of promotional material & offset printing, productions and timeline to various departments
• Coordinate and support execution of office activities in team to meet business goal.
• Negotiating and bargaining with vendor to get the best price for company and meet saving cost requirement.
• Provide support to stock team to ensure adequate stock level to all users.
• Identify suppliers who meet internal customer needs at reasonable prices, quality and services
• Maintenance supplier relationship to support business needed and provide core value.
• Ensure timely 100% accurate producing & follow branding guideline of any production by working closely with marketing team and user requirements.
• Process documentation such as quotation, bidding, PO., verify payment to suppliers within reasonable timeframes
• Minimize dispute between internal customers and suppliers
• Ensure procurement compliance with Legal & Compliance guideline, Anti Money, Laundering/Anti-Terrorist Financing (AML/ATF), KYC, audit requirement and risk management
• Maintain ethical business standards and full legal compliance

Qualification:

• Bachelor degree in Management or related field is preferred.
• Previous related experience pertaining to procurement management and negotiations
• Computer literacy, particularly, Microsoft Excel in advance level
• Strong communication both in Khmer and English (verbal and written)
• Good understanding of budgeting and project management
• Possess positive and adaptable approach to problem solving
• Attention to details and accuracy
• Ability to work independently and work effectively under high pressure situations
• COO, SMT , staff
• Contractors, vendors

07 - Associate Full-Stack Software Engineer (01 Position Based in Phnom Penh)

Key Responsibilities:

• Designs, develops, tests, delivers, maintains and improves business applications as a member of a team, works across full-stack through entire software development lifecycle
• Responsible for assisting the implementation of various projects for application systems
• Work with local and regional team in delivering the projects
• Perform other related tasks as requested

Qualification:

• BA in Computer Science is preferred or equivalent professional experience
• 1- 3 years relevant working experience with solid experience in .Net and Database server (Oracle is an advantage)
• Prior working experience in life insurance or financial industry is an advantage
• Writes clear, readable and maintainable code, takes ownership of the quality and usability of code
• Experience with technologies such as: JavaScript, Angular, JQuery, .NET, Java
• Good with API skills (technologies such as Soap, REST Full, Java Spring REST or WebApi2) is an advantage
• Hands-on RDBMS experience (data modeling, analysis, programming, stored procedures)
• Good foundation in data structures, algorithms, and OO Design with rock-solid programming skills
• Collaborative attitude, willingness to work with team members; able to coach, participate in code reviews, share skills and methods
• Constantly learns from both success and failure
• Good organizational and problem-solving abilities that enable you to manage through creative abrasion
• Good verbal and written communication; effectively articulates technical vision, possibilities, and outcomes
• Experiments with emerging technologies and understanding how they will impact what comes next.

08 - Support Analyst (IT Support Manager)

(01 Position Based in Phnom Penh)

Key Responsibilities:

• With the spirit of service excellency
• Provide quality service related to end user devices / services
• Encompass of technical support on varieties of Manulife issued devise such as PC, MAC, iPhone, iPad, MFD
• Liaise or manage vendors; collaborate with local, regional, global teams or across various towers
• Adhere to ITIL aligned Manulife processes such as incident, request management, PC disposal process and etc.
• Uphold service quality by meeting or exceeding SLA target
• Drive end to end resolution on incident or request fulfillment; manage PC refresh timely and stock control
• To delight user by enable them to perform their operation
• Drive service improvement where required; take on country, regional or global project as needed.  

Qualification:

• At least Bachelor Degree of Information of Technology or equivalent
• Proficient in English - both verbal and written
• Strong technical knowledge on desktop and related 
• Good understanding of infrastructure, Manulife direction & businesses, industry best practices, country needs, vendor management

09 - Sales Manager, Employee Benefits (01 Position Based in Phnom Penh)

Key Responsibilities:

• Develop qualifies list of customers on the regularly
• Visit clients or arrange meetings to discuss a product and how it will meet the requirements of a customers  
• Develop and implement sale strategy effective for enhancing sales performance against competitors 
• Approach to target group of customers via emails and phone calls to schedule an appointments
• Deliver sales pitches and presentations to clients, highlighting the benefits of group life to influence purchase
• Communicate with customers to identify their requirements and assist them in understand the employee benefits through group life product
• Conduct surveys and research to gather information regarding market trends, potential leads, and sales opportunities
• Compile, analyze, and interpret sales data to provide reports to management on performance
• Prepare and present to management periodic update group life pipeline & sales forecast
• Responsible and take decisions on strategies necessary to achieve monthly sales target and quarterly sale target 
• Building good relationship to our existing group life customers and expanding group life benefits to their networks 

Qualification:

• A recognized degree in business fields
• At least five years of experience in consultative sales
• Experience in dealing with corporate customers preferred
• Proven sale success
• Strong verbal and written communication skills
• Proven ability to win trust of internal and external clients/stakeholders
• We are committed to be an equal opportunity employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age”.

10 - Manager, Planning and Analysis (01 Position Based in Phnom Penh)

Key Responsibilities:

• Provide the support to managing the planning process, coordinating with departments’ head in preparation of the business plan; liaising with Regional office on timeline and submission requirements, challenging and suggesting commercial rational for decision.
• Working with the Regional Finance team and Department head locally, the incumbent ensures that the Business Unit financial planning and analysis processes are aligned with Asia Division’s and Company’s goals.
• Analyze financial performance Vs budget and highlight potential issues and opportunities.
• Deliver on all Regional/Local reporting requirements in timely manner.
• Develop and execute processes to allow for routine analytical reviews of company financial and operational performance, leveraging business unit analytical resources and tools.
• Perform other duties as assigned and participates in ad hoc projects.

Qualification:

• Bachelor’s degree in Finance, Accounting or a related field. Master’s degree, CPA, ACCA is highly preferred.
• At least 5 years of relevant Financial planning and analysis experience
• Strong management/leadership skill
• Strong communication skills in English and Khmer.
• Good organizational and problem solving skills.
• Strong team-building and motivational skills
• High attentions to details, accuracy and committed to meet timelines
• Excellent analytical skills 
• Advanced Microsoft Excel and PowerPoint skills. 
• We are committed to be an equal opportunity employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age”.

11 - Manager, Consumer Insight and Advocacy (01 Position Based in Phnom Penh)

Key Responsibilities:

• Producing high quality print (Brochure, print ads, collaterals ….) and digital program resources (Website, Social Media Channels, Online banners ….)
• Liaising with colleagues/faculty to achieve the best possible outcome for the job in hand – advising of timescales and suggesting alternative cost-effective options. In a busy and dynamic environment this often requires a quick turnaround and flexible approach
• Providing Quality Assurance on all printed/digital program materials to ensure a consistent, on brand and professional look and feel
• Building effective professional relationships with internal stakeholders and external vendors
• Provide creative input & core concept for each projects and execution
• Liaise with creative and digital agency in daily social media management
• Support on content development
• Support on events and marketing campaigns
• Support on ad-hoc design projects

Qualification:

• Bachelors’ degree (preferred design related majors)
• English as the second language
• Working experience in Adobe Photoshop, Illustrator, animation software, social media marketing, website
• Demonstrate teamwork, excellent organizational skills, attention to detail, and the ability to prioritize in a changing environment
• Must possess excellent interpersonal skill and follow-up skills
• Leadership potential, good communications skill and outgoing personality
• Proficiency in Microsoft Word, Excel, Internet, Photoshop, Illustrator are required
• Knowledge of print and web-based design, concepts and practice
• Experience of working to brand guidelines and producing marketing and communication materials
• Digital and tech savvy, comfortable working across digital as well as print content
• Good organization skills, able to set, communicate and meet deadlines
• Graphic Design and/or marketing qualification

12 - Agency Manager (02 Positions Based in Battambang)

Key Responsibilities:

• Recruit quality insurance sales people
• Provide necessary training, coaching and supervision to ensure success of insurance sales people
• Build, manage and supervise own sales team to deliver sales target of the company
• Build new relationships and strengthen existing client relationships
• Oversee and organize team activities to ensure cohesiveness of team and productivity of team members
• Develop and maintain a positive working environment for team members

Qualifications:

• Bachelor degree in Marketing, Business, Finance or related field is preferred
• Proven track record in sales management and people management a definite advantage
• Good at using MS Office
• Knowledge of insurance product in particular and the financial services industry in general
• A vested interest in keeping abreast of the industry and market trends
• Strong analytical, inter-personal, communication (verbal and written) and business development/sales skills
• Sales focus, results driven, relationship building, professional maturity, teamwork and self-confidence
• Strong networking skills

13 - Senior Manager, Strategic Branding & Customer Centricity (01 Position Based in Phnom Penh)

Key Responsibilities:

• Collectively work with the advertising agencies in the development and implementation of advertising and communication plans and strategies
• Develop, integrate and manage marketing responsibilities including advertising initiatives, promotions management, partnerships, and design/production etc. including implementing brand standards throughout the organization
• Develop and conceptualize major and minor marketing campaigns, ensuring messaging and images have been properly developed for target markets and aligned with marketing strategies.
• Manage and monitor the mobilization of campaign goals
• Identify potential markets and maximize existing markets through effective marketing campaigns.
• Evaluate and analyze statistics on advertising, campaigns and promotions based on objectives, consumer data, and brand standards measured against Annual Brand Tracking Study (run by independent research house)
• Effectively manage strategic sponsorship property to ensure Manulife leading position and seamless deliverable of sponsorship activation measured against indicative goals (from brand and experimental marketing perspective)
• Coordinate and communication with in-country teams to ensure buy-in and aligned execution of strategic sponsorship properties including but not limited to branding, public relation, customer program, social media and business conversion KPI
• Building strong, working relationship with Regional Sponsorship team and strategic alliance to ensure organizational alignment and coordination to enable value stream execution of sponsorship events
• Ensure activations plans include corporate giving program to demonstrate commitment and support to local community
• Participate in the development of Overall marketing strategy to ensure continuity of process
• Review and monitor the performance of effective administration in Marketing department to ensure well-complied with procurement policy, finance policy, but also legal and compliance policy
• Prepare update/report to C-level management on regular basis

Qualification:

• BA/BS. MS/MBA preferred
• Educational background in Marketing, advertising, communications field or relevant fields required
• Minimum 5 -7 year plus experience of financial industry experience  in advertising, brand strategy, Marketing Project Management discipline
• Management and supervisory experience is preferred
• Prior experience in Corporate Sponsorship marketing  in a B2B marketing environment, with channel marketing is preferred
• Demonstrate track record of growth and progressive responsibility including strong knowledge of marketing campaign, major media organizations, publications, programs, trends and practices in both traditional and digital
• Demonstrate experience in managing multiple advertising agencies
• Demonstrated experience in developing and executing marketing programs and strategies across cross-functional and regional team
• Ability to establish and build relationships with outside resources/third-party groups, such as government, marketing vendors, advertising and public relations agencies, to help advance brand visibility, key messages, and program initiatives.
• Experience working with project management system and workflow tool to ensure projects are completed in timely manner preferred
• Excellent in strategic and critical thinking skill, strong task prioritization skill and able to adapt to Agile way-of-working in respond to need to rapidly growing organization
• Customer focused
• Advanced writing, editing and proofreading in both Khmer and English
• Proficiency in MS Word, Excel and PowerPoint and Onedrive
• Well-developed business acumen and awareness of business driver
• Demonstrate ability to articulate brand  strategy to influence senior executives and stakeholder
• Proven effective at strategic relationship building and high level management of internal and external stakeholders; experience managing large, complex, strategic, and collaborative relationships
• Demonstrated strong leadership in highly-matrixed organization, proven ability to deliver work and provide positive leadership in fast-paced, multi-project team-oriented environment.
• Flexible and can tolerate ambiguity and still operate effectively

HOW TO APPLY

Interested applicants meeting the above requirements should submit their CVs, covering letters and National ID card by going to this link: http://www.manulife.com.kh/Corporate-Careers-Career-Possibilities and follow each of its step.

For more details please contact Ms. Kimleng Moul via [email protected]. Or Ms. Choury Chim via [email protected]. Application should be submitted before 30th April 2019. 
Only shortlisted candidates will be contacted.