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Job ID: 52501

Inbound Contact Centre Consultant (5 Positions)

Posting Date: 07 Mar, 2019
Closing Date: 22 Mar, 2019
# of hiring: 05
Job Type: Full-Time, Part-Time,
Job location: Phnom Penh,
Ad Type: Top

An exciting opportunity has just come for you to join ANZ Royal Bank as Inbound Contact Centre Consultant (5 Positions).

About The Role
Role Location: Phnom Penh
Role Type: Permanent – Full Time/ Part Time

As an Inbound Contact Centre Consultant, you will be responsible for responding to customer enquiries & concerns by telephone and by e-mail. In this role, you will deliver a high quality experience for customers and by properly identifying their needs and for offering the appropriate solutions, products, and services.

Key accountabilities include:

  • Effectively meeting customer needs or referring them to the appropriate parties
  • Understanding and communicating the Bank’s entire product range and services
  • Meeting service and sales objectives and using allocated tools and frameworks
  • Resolving internal and external customer enquiries and problems promptly
  • Applying the “needs”- based sales process, through questioning and listening, and by identifying appropriate products or services
  • Taking personal responsibility for resolving customer concerns
  • Keeping product, process, and procedure knowledge 100% up to date and ensuring accurate information are always provided
  • Ensuring all customer authentication processes are adhered to and keeping our customer information & financial position safe
  • Working collaboratively with colleagues to help the Contact Centre be more successful 

About you:

To be successful in this role, you will ideally bring the following –

  • Customer service orientation coupled with an ability to relate and empathise with customer
  • Demonstrated ability to engage and manage conversations over the phone and via e-mail
  • Demonstrated sales skills and an ability to match customer needs to bank products
  • Influencing skills and the ability to these in customer interactions
  • Ability to identify when to refer customer leads and when to escalate customer issues 

HOW TO APPLY

Interested candidates are required to send your updated CV to [email protected] and mention “Apply for Inbound Contact Centre Consultant” in the subject field of your email. Only shortlisted candidates will be notified.

For more information, please contact us:
Tel: 023 999 000 (Recruitment Team - Extension number: 1111)

Deadline of application: 22nd March, 2019