Intern, Bancassurance Administration / Insurance Specialist (Sales) / Officer, Business Development / Actuarial Analyst / Officer, Customer Service / Senior Officer, Office Services / Senior Officer, Medical Service (Nurse/Mid-wife) / Specialist, Customer Relation / Specialist, Purchasing and Production / Associate Full-stack Software Engineer / Support Analyst / Sales Manager, Employee Benefits / Manager, Planning and Analysis / Manager, Business Development / Agency Manager / Senior Manager, Bancassurance

Manulife is a leading Canada-based financial services group with principal operations in Asia, Canada and the United States. Clients look to Manulife for strong, reliable, trustworthy and forward-thinking solutions for their most significant financial decisions. Our international network of employees, agents and distribution partners offers financial protection and wealth management products and services to millions of clients. We also provide asset management services to institutional customers. At the end of June 2016, we had US$718 billion in assets under management and administration, and in the previous 12 months we made more than US25.4 billion in benefits, interest and other payments to our customers. Our group of companies operates as Manulife in Canada and Asia and primarily as John Hancock in the United States. Manulife Financial Corporation trades as 'MFC' on the TSX, NYSE and PSE, and under '945' on the SEHK.
We are committed to be an equal opportunity employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age”.

To support the business growth in Cambodia, we are looking for dynamic and result-oriented individuals to fill in the position of:
1. Intern, Bancassurance Administration
2. Insurance Specialist (Sales)
3. Officer, Business Development
4. Actuarial Analyst
5. Officer, Customer Service
6. Senior Officer, Office Services
7. Senior Officer, Medical Service (Nurse/Mid-wife)
8. Specialist, Customer Relation
9. Specialist, Purchasing and Production
10. Associate Full-stack Software Engineer
11. Support Analyst
12. Sales Manager, Employee Benefits
13. Manager, Planning and Analysis
14. Manager, Business Development
15. Agency Manager
16. Senior Manager, Bancassurance Sales
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01 - Intern, Bancassurance Administration   (01 Position Based in Phnom Penh)

Key Responsibilities:

• Perform operational, support and administrative tasks for Partnership Distribution Department
• Support and arrange items/sales promotional items for sales campaign/activities
• Assist the newly hired on Laptop/ Printer, Business Card, AWS, etc.
• Maintain office supplies inventories for the department
• Schedule and coordinate meetings, appointments and travel arrangements for heads, directors or managers
• Assist and arrange all the logistic supports including accommodation, taxi/ transportation for business mission
• Coordinate maintenance of office equipment
• Develop and maintain a filing system
• Resolve administrative problems and inquiries
• Supporting administration works for bank partners
• Support cash advance clearance for Insurance Specialist
• Provide general support and perform other task as required

Qualification:

• University student (2nd year and above)
• Able to use Microsoft Office (Word, Excel, Outlook…)
• Good interpersonal skills.
• Flexibility and ability to work to tight deadlines.
• Self-motivated and enthusiastic
• Able to work under pressure
• Accuracy and attention to detail and problem solving skills

02 - Insurance Specialist (Sales)   (10 Positions Based in Phnom Penh)

(01 Positions Based in Banteay Meanchey)
(01 Position Based in Kampot)
(01 Position Based in Kampong Cham)
(01 Position Based in Prey Veng)
(01 Position Based in Tboung Khmum)
(01 Position Based in Preah Vihear)
(01 Position Based in Koh Kong)
(01 Position Based in Battambang)

Key Responsibilities:

• The Insurance Specialist is responsible for providing life insurance solutions to Bank's clients
• Work closely with branch sales and service teams to provide innovative product solutions to address client's protection, and long-term saving needs
• Strengthen the long-term relationships with clients by providing excellent customer service
• Perform other tasks as required.

Qualification:

• Candidate must posse at least Bachelor's/ College Degree
• Work experience in bancassurance sales is highly preferred for this position but those with sales and customer service experience gained from banking, transport, pharmaceutical, FMCG, hospitality and IT industries are also encouraged to apply
• Must be self-driven and highly motivated
• Personable, with good interpersonal and communication skills

03 - Officer, Business Development   (01 Positions Based in Mondul Kiri)

(01 Position Based in Kandal)
(01 Position Based in Banteay Meanchey)
(01 Position Based in Oddar Meancheay)
(01 Position Based in Siemreap)
(02 Positions Based in Kampong Speu)
(02 Positions Based in Kampong Cham)
(01 Position Based in Ratanak Kiri)
(01 Position Based in Battambang)
(01 Position Based in Kampot)
(01 Position Based in Pursat)
(02 Positions Based in Takeo)
(01 Position Based in Tboung Khmum)

Key Responsibilities:

• Contribute to the total revenue of the company by delivering sales targets for the branches without IS and earn quarterly bonus based on performance and annual VIP
• Work with bank partner’s key person to make sure the business running on track
• Control Sales process to make sure the activity is on track so the result will achieve the business plan
• Join with Bank Partner to motivate Bank staff by Refreshment
• Share initiatives to Bank staff to increase sales (Company Presentation)
• Provide relevant training to bank staff, solving customers’ complaints and coordinate or respond to customers’ queries.
• Adopt Partnership Department’s culture of professionalism, integrity, effectiveness, dynamic, and customer centric attitude contributing to internal environment
• Undertake relevant training and personal development course as mapped by HR Department

Qualification:

• Candidate must posse at least Bachelor's/ College Degree 
• Work experience in bancassurance sales is highly preferred for this position but those with sales and customer service experience gained from banking, transport, pharmaceutical, FMCG, hospitality and IT industries are also encouraged to apply 
• Must be self-driven and highly motivated 
• Personable, with good interpersonal and communication skills

04 - Actuarial Analyst   (01 Position Based in Phnom Penh)

Key Responsibilities:

• The person will work in product pricing team, responsible for risk analysis uses in pricing and developing of new and existing product in line with management’s and company’s initiative.
• The roles and responsibilities include:
• Collaborates well with sales and prepare the costing of group life insurance policies
• Provides support on system testing and implementation of new products
• Provides support in designing, pricing and assessing the risks and profitability of life insurance products, new as well as existing products
• Applies knowledge of mathematics, probability, statistics, principle of finance and business to solve problem in the life insurance industry
• Monitors experience of the products sold and work on other ad-hoc projects as required by the business

Qualification:

• Bachelor’s degree in Mathematics, Applied Mathematics, Statistics, Actuarial Science, Finance, Economics, Engineering or other related technical fields
• Minimum 3.0 overall GPA
• Knowledge on the insurance business and finance is an advantage
• Strong commitment to actuarial career and actuarial professional exam
• Demonstrate initiative, commitment and responsibility as a team member
• A Strong background in mathematics and statistics
• Strong analytical and problem-solving skills
• Familiarity with spreadsheets, statistical analysis programs and programming languages
• Effective communicator with strong oral, written and persuasive skills and capability to deal with people at all levels in the organization
• Strong ethics and a high level of personal and professional integrity

05 - Officer, Customer Service 

(01 Position Based in Siemreap)
(01 Position Based in Kampong Cham)

Key Responsibilities:

• Assists customer welcome calls as well as external calls when resources are needed (i.e. Client day RSVP calls, if any)
• Follow up on the outstanding balance in Manulife bank statements (all banks)
• Follow up on premium receipts (initial and renewal)
• Follow up and control the balance in suspense report (i.e. outstanding DNR)
• Handles and reconciles electronic premium payment including Wing, cash/cheque deposit through bank, bank transfer, and communicate with Wing/Banks when encounters issues.
• Sends SMS to customers on a daily basis (customer birthday and payment confirmation SMS)
• Maintains relevant records as well as reports
• Responds to inquiries within standard turnaround time
• Maintains communicating courteously with customers related stakeholders (Wing, Banks) by telephone, email, or letter.
• Backs-up Customer Service representative when needed to include but not limit to:
• Supports New Business application submissions and handles customer related inquiries.
• Investigates and provides solutions to customers' problems, which may be complex or long-standing problems that require special handling
• Follow up on customers' requests in a timely manner and ensure service standards are met
• Ensures that work processes are in accordance with company’s procedures and in compliance with all relevant regulatory guidelines
• Performs other duties as may be assigned by management

Qualification:

• Bachelor degree in Business related field is preferred
• Previous experiences in customer service and administrative work will be added advantage
• Computer literate in MS Word, Excel and PowerPoint
• Possess customer-oriented personality
• Excellent interpersonal, communication and problem solving skills
• Demonstrate initiative, commitment, and responsibility
• Attention to details and accuracy
• Be able to handle multi-tasks
• Be able to use office tools including copy, printing, and fax machine

06 - Senior Officer, Office Services   (01 Position Based in Phnom Penh)

Key Responsibilities:

• To make sure smooth utilities supply from day-to-day operation, support and satisfy production needs on all utilities.
• To conduct regular checks to ensure building facilities and equipment are maintained to be safe and operating effectively and efficiently
• To carry out maintenance, trouble-shooting, minor repairs and other necessary installation works
• To attend to staff’s request for maintenance related matters (Fixing office equipment)
• To monitor term contractors in their routine servicing 
• To provide operational support and maintenance as aircon, projector, micro phone, and sound system.
• To carry out inventory management measures and storage
• Drawing office plan, partition, and work station
• To keep proper record of work assignments and prepare reports for submission

Qualification:

• Bachelor degree in related fields is preferred
• Good knowledge of standard office administrative practices and procedures
• Excellent verbal and written in English and Khmer
• Good organizational, time management and problem solving skills
• Attention to details and accuracy
• Proficient computer skills in MS Office Suite

07 - Senior Officer, Medical Service (Nurse/Mid-wife)   (01 Position Based in Phnom Penh)

Key Responsibilities:

• Responsibilities include, but are not limited to the following activities.
• Actively demonstrate a working knowledge of nursing theory and practice to holistically care for the client.
• Maintain awareness of overall company’s products and ensure to keep up to date with operations procedure developments.
• Anticipate and prepare medical examination room with enough equipment and supplies.
• Arrange client appointment with both internal and external clinics as well as control medical results including medical fee verification and input in systems.
• Participate in training, orientation, competency assessment and education of new employees.
• Communicate clearly, concisely and accurately, creating a working climate that provides growth and job satisfaction of personnel.
• Able to communicate with all staff, clients with excellent written and verbal skills even on phone.
• Demonstrate an ability to remain calm, perform effectively and professional, ongoing service excellence.
• Perform other duties as may be assigned by management.

Qualification:

• Bachelor degree in Nursing or Mid-wife required (Female candidates are preferred).
• Working experience in medical related, office administrative skills, familiar with general office environment.
• Attention to detail with an emphasis on quality.
• Ability to manage time, meet deadlines and prioritize.
• Result focused, self-motivated, flexible and enthusiastic.
• Service focused, team working, forward thinking.
• Customer focused, with a strong ethic of service and fairness to the customer.
• Knowledge of ability to report data, analyze fact finding, apply problem-solving skills.
• Demonstrated sound interpersonal skills including the ability to work effectively in a team environment.
• Computer literate in Microsoft Office.

08 - Specialist, Customer Relation

(01 Position Based in Banteay Meanchey)
(01 Position Based in Siemreap)

Key Responsibilities:

• Build and maintain business relationships with our clients to improve NPS, ensuring that they receive the customized service they need
• Further improve customer centricity with efficiency and effectiveness providing customer satisfaction with reliable and advance notices and persistency improvement
• To focus on portfolio enhancement, cross sell of multiple products, as well as focus on acquisition of privileged customers
• To service customer enquiries and deliver excellent service through communication and team work
• Provide service and manage Privileged customers and plan cases according to the policies and guidelines
• Maintain and strengthen existing client relationships
• Ensure that customers get their Manulife premium notices and other notices on time and has sufficient lead time to prepare for the payment
• Ensure that all customer enquiries/complaints are addressed and responded to in a timely fashion, and also  ensure that any service failure is remedied immediately to avoid any threat to Manulife reputation while injecting appropriate business sense and be customer focus
• Manage the upcoming and existing privileged customer base
• Establish and maintain strong professional relationship/connections by gaining customers trust
• Educate self on existing procedures and guidelines
• Ensure strict compliance on documentation provided by the customers
• Provide help and advice to customers using your organization’s product or services
• Manage communicating courteously with customers by telephone, email, letter and face to face
• Investigate and provide solutions to customers’ problem, which may be complex or long standing problems that requires special handling
• Keep accurate records of discussion or correspondence with company’s procedures and in compliance with all relevant regulatory guidelines
• Create customer loyalty through the delivery of unrivalled customer service
• Perform other tasks as assigned by management from time to time

Qualification:

• A Bachelor’s degree
• A minimum of 1 to 3 years experiences in Customer Service
• Strong service delivery customer focus & result oriented
• Ability to meet the client’s requirements and being able to maximize relationships profitability
• PC literate in MS Office, including Word, Excel, PowerPoint
• Mature with strong personal drive
• Strong customer focus and follow-up skills
• Strong communication and interpersonal skills
• Good command of spoken and written English and local language
• Responsible and demonstrated ability to work under pressure
• Basic interaction with intermediate level internal and external contacts

09 - Specialist, Purchasing and Production   (01 Position Based in Phnom Penh)

Key Responsibilities:

• Purchasing, Production & Office Services Supports
• Budget planning analyzing and controlling for all expenses of the department
• Provide knowledgeable advices and consulting of promotional material & offset printing, productions and timeline to various departments
• Coordinate and support execution of office activities in team to meet business goal.
• Negotiating and bargaining with vendor to get the best price for company and meet saving cost requirement.
• Provide support to stock team to ensure adequate stock level to all users.
• Identify suppliers who meet internal customer needs at reasonable prices, quality and services
• Maintenance supplier relationship to support business needed and provide core value.
• Ensure timely 100% accurate producing & follow branding guideline of any production by working closely with marketing team and user requirements.
• Process documentation such as quotation, bidding, PO., verify payment to suppliers within reasonable timeframes
• Minimize dispute between internal customers and suppliers
• Ensure procurement compliance with Legal & Compliance guideline, Anti Money, Laundering/Anti-Terrorist Financing (AML/ATF), KYC, audit requirement and risk management
• Maintain ethical business standards and full legal compliance

Qualification:

• Bachelor degree in Management or related field is preferred.
• Previous related experience pertaining to procurement management and negotiations
• Computer literacy, particularly, Microsoft Excel in advance level
• Strong communication both in Khmer and English (verbal and written)
• Good understanding of budgeting and project management
• Possess positive and adaptable approach to problem solving
• Attention to details and accuracy
• Ability to work independently and work effectively under high pressure situations
• COO, SMT, staff
• Contractors, vendors

10 - Associate Full-stack Software Engineer   (01 Position Based in Phnom Penh)

Key Responsibilities:

• Designs, develops, tests, delivers, maintains and improves business applications as a member of a team, works across full-stack through entire software development lifecycle
• Responsible for assisting the implementation of various projects for application systems
• Work with local and regional team in delivering the projects
• Perform other related tasks as requested

Qualification:

• BA in Computer Science is preferred or equivalent professional experience
• 1- 3 years relevant working experience with solid experience in .Net and Database server (Oracle is an advantage)
• Prior working experience in life insurance or financial industry is an advantage
• Writes clear, readable and maintainable code, takes ownership of the quality and usability of code
• Experience with technologies such as: JavaScript, Angular, JQuery, .NET, Java
• Good with API skills (technologies such as Soap, REST Full, Java Spring REST or WebApi2) is an advantage
• Hands-on RDBMS experience (data modeling, analysis, programming, stored procedures)
• Good foundation in data structures, algorithms, and OO Design with rock-solid programming skills
• Collaborative attitude, willingness to work with team members; able to coach, participate in code reviews, share skills and methods
• Constantly learns from both success and failure
• Good organizational and problem-solving abilities that enable you to manage through creative abrasion
• Good verbal and written communication; effectively articulates technical vision, possibilities, and outcomes
• Experiments with emerging technologies and understanding how they will impact what comes next.

11 - Support Analyst   (01 Position Based in Phnom Penh)

Key Responsibilities:

• With the spirit of service excellency
• Provide quality service related to end user devices / services
• Encompass of technical support on varieties of Manulife issued devise such as PC, MAC, iPhone, iPad, MFD
• Liaise or manage vendors; collaborate with local, regional, global teams or across various towers
• Adhere to ITIL aligned Manulife processes such as incident, request management, PC disposal process and etc.
• Uphold service quality by meeting or exceeding SLA target
• Drive end to end resolution on incident or request fulfillment; manage PC refresh timely and stock control
• To delight user by enable them to perform their operation
• Drive service improvement where required; take on country, regional or global project as needed.  

Qualification:

• At least Bachelor Degree of Information of Technology or equivalent
• Proficient in English - both verbal and written
• Strong technical knowledge on desktop and related 
• Good understanding of infrastructure, Manulife direction & businesses, industry best practices, country needs, vendor management

12 - Sales Manager, Employee Benefits   (01 Position Based in Phnom Penh)

Key Responsibilities:

• Develop qualifies list of customers on the regularly
• Visit clients or arrange meetings to discuss a product and how it will meet the requirements of a customers  
• Develop and implement sale strategy effective for enhancing sales performance against competitors 
• Approach to target group of customers via emails and phone calls to schedule an appointments
• Deliver sales pitches and presentations to clients, highlighting the benefits of group life to influence purchase
• Communicate with customers to identify their requirements and assist them in understand the employee benefits through group life product
• Conduct surveys and research to gather information regarding market trends, potential leads, and sales opportunities
• Compile, analyze, and interpret sales data to provide reports to management on performance
• Prepare and present to management periodic update group life pipeline & sales forecast
• Responsible and take decisions on strategies necessary to achieve monthly sales target and quarterly sale target 
• Building good relationship to our existing group life customers and expanding group life benefits to their networks 

Qualification:

• A recognized degree in business fields
• At least five years of experience in consultative sales
• Experience in dealing with corporate customers preferred
• Proven sale success
• Strong verbal and written communication skills
• Proven ability to win trust of internal and external clients/stakeholders
• We are committed to be an equal opportunity employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age”.

13 - Manager, Planning and Analysis   (01 Position Based in Phnom Penh)

Key Responsibilities:

• Provide the support to managing the planning process, coordinating with departments’ head in preparation of the business plan; liaising with Regional office on timeline and submission requirements, challenging and suggesting commercial rational for decision.
• Working with the Regional Finance team and Department head locally, the incumbent ensures that the Business Unit financial planning and analysis processes are aligned with Asia Division’s and Company’s goals.
• Analyze financial performance Vs budget and highlight potential issues and opportunities.
• Deliver on all Regional/Local reporting requirements in timely manner.
• Develop and execute processes to allow for routine analytical reviews of company financial and operational performance, leveraging business unit analytical resources and tools.
• Perform other duties as assigned and participates in ad hoc projects.

Qualification:

• Bachelor’s degree in Finance, Accounting or a related field. Master’s degree, CPA, ACCA is highly preferred.
• At least 5 years of relevant Financial planning and analysis experience
• Strong management/leadership skill
• Strong communication skills in English and Khmer.
• Good organizational and problem solving skills.
• Strong team-building and motivational skills
• High attentions to details, accuracy and committed to meet timelines
• Excellent analytical skills 
• Advanced Microsoft Excel and PowerPoint skills. 
• We are committed to be an equal opportunity employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age”.

14 - Manager, Business Development   (01 Position Based in Phnom Penh)

Key Responsibilities:

• The Business Development Manager is responsible for providing life insurance solutions to Bank's clients
• Provide necessary training/coaching  and supervision to ensure success of insurance sales
• Work closely with branch sales and service teams to provide innovative product solutions to address client's protection, and long-term saving needs and to deliver sales target of the company
• Strengthen the long-term relationships with clients by providing excellent customer service
• Develop and maintain a positive working environment for team members
• Perform other tasks as required

Qualification:

• At least 5 years’ experience in financial industry
• Bachelor degree in Marketing, Business, Finance or related field is preferred
• Work experience in bancassurance sales is highly preferred for but those with sales and marketing experience gained from banking, FMCG, and other industries are also encouraged to apply
• Must be self-driven , highly motivated and have strong leadership and influencing skills
• Personable, with good interpersonal and communication skills
• Proven track record in sales management and people management are definite advantage
• Knowledge of insurance product in particular and the financial services industry in general
• A vested interest in keeping abreast of the industry and market trends
• Strong analytical, inter-personal, communication (verbal and written) and business development/sales skills
• Strong networking, innovative and strategic skills
• Ability to influence cross-functional teams without formal authority
• Good presentation skills

15 - Agency Manager

(02 Positions Based in Battambang)
(02 Positions Based in Kampong Cham)

Key Responsibilities:

• Recruit quality insurance sales people
• Provide necessary training, coaching and supervision to ensure success of insurance sales people
• Build, manage and supervise own sales team to deliver sales target of the company
• Build new relationships and strengthen existing client relationships
• Oversee and organize team activities to ensure cohesiveness of team and productivity of team members
• Develop and maintain a positive working environment for team members

Qualifications:

• Bachelor degree in Marketing, Business, Finance or related field is preferred
• Proven track record in sales management and people management a definite advantage
• Good at using MS Office
• Knowledge of insurance product in particular and the financial services industry in general
• A vested interest in keeping abreast of the industry and market trends
• Strong analytical, inter-personal, communication (verbal and written) and business development/sales skills
• Sales focus, results driven, relationship building, professional maturity, teamwork and self-confidence
• Strong networking skills

16 - Senior Manager, Bancassurance Sales   (01 Position Based in Phnom Penh)

Key Responsibilities:

• Managing  Bank Partner 
• Provide necessary training, coaching and supervision to the Bancassurance sales team to ensure success and delivery of business objectives
• Support business partners to identify business opportunities that are mutually beneficial
• Build new relationship and strengthen existing client and business partner relationship
• Oversee and organize team activities to ensure cohesiveness of team and productivity of team members
• Develop and maintain a positive working environment for team members
• Perform other tasks as required.

Qualification:

• Proven track record in sales management and people management a definite advantage
• Knowledge of insurance product in particular and the financial services industry in general
• A vested interest in keeping abreast of the industry and market trends
• Strong analytical, inter-personal and communication (verbal and written) skills
• Aggressive with strong business sense
• Sales focus, results driven, relationship building, professional maturity, teamwork and self-confidence
• Strong networking skills

HOW TO APPLY

Interested applicants meeting the above requirements should submit their CVs, covering letters and National ID card by going to this link: http://www.manulife.com.kh/Corporate-Careers-Career-Possibilities and follow each of its step.

For more details please contact Ms. Kimleng Moul via [email protected]. Or Ms. Choury Chim via [email protected]. Application should be submitted before 23rd March 2019.  Only shortlisted candidates will be contacted.