Reservation, Agent

Ensures product quality standards are met and that optimum service is provided to all hotel guests according to the hotel’s and NagaWorld Hotel & Entertainment Complex business objectives.

Promotes the desired work culture around the five core values of Trust, Integrity, Respect, One Team and Service of the NagaWorld Phnom Penh Hotel Hotels Group and the brand ethos.

General Job Functions

Sells the NagaWorld Hotels Group products and services using up-selling and suggestive selling techniques;

Promotes the Hotel’s products and services;

Maintains a high level of product and service knowledge about Hotel;

Understands the hotel’s facilities, products and services;

Provides information when requested and promotes hotel’s services, facilities and special events;

Maintains department procedures and policies as needed;

Accepts wait list reservations and prioritized all reservations if necessary;

Processes amendments to reservations such as extensions, early departures, etc.;

Manages “no show” reservations by investigation and following up the next action steps;

Liaises with Sales Team and Reservation Manager for all reservations requiring credit approval;

Monitors reservation levels and informs Reservation Manager of current and future occupancy rates;

Prepares reports as requested (Travel Agent group, Two week forecast report, etc.);

Strives for constant improvement and takes responsibility for your own performance;

Clarifies own job responsibilities and looks for opportunities that will increase skills and job knowledge;

Able to assist in training for new joiners and other junior reservation clerks;

Understands how his/her role fits with others and contributes to the success of business;

Adheres to Hotel Handbook and general policies and procedures;

Adheres to Sales and Reservation Policies and Procedures;

Reports problems to Management with suggestions for resolution;

Any other task assigned by Reservation Manager or Director of Revenue.

High School graduate or equivalent education required

A minimum of 2-3 years for a 4-5 star hotel in reservation positions

Proficient in computer application and internet

Ability to work under pressure and deadlines

Possesses good attitude and willing to accept changes or challenges, and patience to think of solutions to problem

Possesses good written and spoken English skills. Knowledge of Mandarin is a plus

Ability to communicate effectively with internal and external guest

Interested candidates should submit their CV & Cover Letter through below address and state the position applying as the subject. Only shortlisted candidates will be notified.

Address: NagaWorld, Samdech Techo Hun Sen Park, Phnom Penh, Cambodia

Phone numbers: 023 228822 Ext. 32004

Email: [email protected]