Insurance Specialist (Sales), Manager, Business Development, Senior Specialist, Application Development, Agency Manager, Specialist, Business Development, Officer, Agency Service, Senior Officer, Group Credit Life, Officer, Agency Training, Specialist, Agency Services, Senior Specialist, End User Support, Senior Business Specialist

Exciting Career Opportunities

Manulife is a leading Canada-based financial services group with principal operations in Asia, Canada and the United States. Clients look to Manulife for strong, reliable, trustworthy and forward-thinking solutions for their most significant financial decisions. Our international network of employees, agents and distribution partners offers financial protection and wealth management products and services to millions of clients. We also provide asset management services to institutional customers. At the end of June 2016, we had US$718 billion in assets under management and administration, and in the previous 12 months we made more than US25.4 billion in benefits, interest and other payments to our customers. Our group of companies operates as Manulife in Canada and Asia and primarily as John Hancock in the United States. Manulife Financial Corporation trades as 'MFC' on the TSX, NYSE and PSE, and under '945' on the SEHK.

We are committed to be an equal opportunity employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age”.

To support the business growth in Cambodia, we are looking for dynamic and result-oriented individuals to fill in the position of:

01 - Insurance Specialist (Sales)
                             (10 Positions Based in Phnom Penh)
                             (01 Position Based in Sihanoukville)
                             (02 Positions Based Battambang)
                             (02 Positions Based in Kampong Cham)
                             (02 Positions Based in Kampong Speu)
                             (02 Positions Based in Kampot)
                             (01 Position Based in Pursat)
                             (01 Position Based in Kratie)
                             (01 Position Based in Kandal)
                             (01 Position Based in Banteay Meanchey)
                              (01 Position Based in Siem Reap)

Key Responsibilities:

• The Insurance Specialist is responsible for providing life insurance solutions to Bank's clients
• Work closely with branch sales and service teams to provide innovative product solutions to address client's protection, and long-term saving needs
• Strengthen the long-term relationships with clients by providing excellent customer service
• Perform other tasks as required.

Qualification:

• Candidate must posse at least Bachelor's/ College Degree
• Work experience in bancassurance sales is highly preferred for this position but those with sales and customer service experience gained from banking, transport, pharmaceutical, FMCG, hospitality and IT industries are also encouraged to apply
• Must be self-driven and highly motivated
• Personable, with good interpersonal and communication skills

02 - Manager, Business Development
                          (01 Position Based in Siem Reap)
                                (01 Position Based in Banteay Meanchey)
                                (01 Position Based in Phnom Penh)

Key Responsibilities:

• The Business Development Manager is responsible for providing life insurance solutions to Bank's clients
• Provide necessary training/coaching  and supervision to ensure success of insurance sales
• Work closely with branch sales and service teams to provide innovative product solutions to address client's protection, and long-term saving needs and to deliver sales target of the company
• Strengthen the long-term relationships with clients by providing excellent customer service
• Develop and maintain a positive working environment for team members
• Perform other tasks as required.

Qualifications:

• At least 5 years’ experience in financial industry
• Bachelor degree in Marketing, Business, Finance or related field is preferred
• Work experience in bancassurance sales is highly preferred for but those with sales and marketing experience gained from banking, FMCG, and other industries are also encouraged to apply
• Must be self-driven , highly motivated and have strong leadership and influencing skills
• Personable, with good interpersonal and communication skills
• Proven track record in sales management and people management are definite advantage
• Knowledge of insurance product in particular and the financial services industry in general
• A vested interest in keeping abreast of the industry and market trends
• Strong analytical, inter-personal, communication (verbal and written) and business development/sales skills
• Strong networking, innovative and strategic skills
• Ability  to influence cross-functional teams without formal authority
• Good presentation skills

03 - Senior Specialist, Application Development    (01 Position Based in Phnom Penh )

Key Responsibilities:

• Responsible for assisting the implementation of various projects for application systems
• Participate in analysis, design, coding, testing and implementation throughout the whole development cycle
• Work with local and regional team in delivering the projects
• Perform other related tasks as requested

Qualification:

• University degree in any computer related discipline is preferred
• 1- 3 years relevant working experience with solid experience in .Net and Database server (Oracle is an advantage)
• Sound knowledge of system development life cycle (SDLC) standard
• Sound knowledge of system development with .NET
• Prior working experience in life insurance or financial industry is an advantage
• Computer literate in MS Word, Excel and PowerPoint
• Proven analysis and problem solving skills
• Strong communication and interpersonal skills
• Able to work effectively in a fast paced and demanding environment and under pressure
• High sense of quality and strong personal drive
• Good command of spoken and written English
• Fast learner with high commitment

04 - Agency Manager
                        (01 Position Based in Phnom Penh)
                        (01 Position Based in Kampong Cham)
                        (01 Position Based in Banteay Meanchey)

Key Responsibilities:

• Recruit quality insurance sales people
• Provide necessary training, coaching and supervision to ensure success of insurance sales people
• Build, manage and supervise own sales team to deliver sales target of the company
• Build new relationships and strengthen existing client relationships
• Oversee and organize team activities to ensure cohesiveness of team and productivity of team members
• Develop and maintain a positive working environment for team members

Qualifications:

• Bachelor degree in Marketing, Business, Finance or related field is preferred
• Proven track record in sales management and people management a definite advantage
• Good at using MS Office
• Knowledge of insurance product in particular and the financial services industry in general
• A vested interest in keeping abreast of the industry and market trends
• Strong analytical, inter-personal, communication (verbal and written) and business development/sales skills
• Sales focus, results driven, relationship building, professional maturity, teamwork and self-confidence
• Strong networking skills

05 - Specialist, Business Development    (01 Position Based in Kampong Thom)

Key Responsibilities:

• Contribute to the total revenue of the company by delivering sales targets for the branches without IS and earn quarterly bonus based on performance and annual VIP
• Work with bank partner key person to make sure the business running on track
• Negotiate to Bank partner to implement strategy and activity planning
• Analyze sales indicator in each province to provide strategy and solution
• Control Sales process to make sure the activity is on track so the result will achieve the business plan
• Join with Bank Partner to motivated Bankstaff by Refreshment
• Share initiatives to Bank staff to increase sales (Company Presentation)
• Provide relevant training to bank staff, solving customers’ complaints and coordinate or respond to customers’ queries.
• Needs to travel from one province to another province on a frequently basis and as required
• Adopt Partnership Department’s  culture of professionalism, integrity, effectiveness, dynamic, and customer centric attitude contributing to internal environment
• Undertake relevant training and personal development course as mapped by HR Department

Qualifications:

• High school degree/Bachelor
• Customer Service/relationship skill
• Problem solving skill
• Experiences in sales is a plus
• Proficient in Microsoft Excel, Microsoft Word, Outlook
• English and Khmer

06 - Officer, Agency Service         (01 Position Based in Sihanoukville)

Key Responsibilities:

• Prepare and edit correspondence, communications, presentations and other related documents
• File and retrieve documents and reference materials
• Conduct research, assemble and analyses data to prepare reports and documents
• Establish and maintain calendars, deadline reminders and other related duties
• Record, transcribe and distribute minutes of meetings
• Monitor, respond to and distribute incoming communications
• Interact with incoming visitors and external clients
• Co-ordinate project-based work
• Perform other tasks as required from time to time

Qualification:

• Bachelor degree in related fields is preferred
• Good knowledge of standard office administrative practices and procedures
• Excellent verbal and written in English and Khmer
• Good organizational, time management and problem solving skills
• Attention to details and accuracy
• Proficient computer skills in MS Office Suite

07 - Senior Officer, Group Credit Life        (01 Position Based in Phnom Penh)

Key Responsibilities:

• Support Operations and Partnership teams on Group Credit Life initiatives which provide end-to-end post-sales support to clients  
• Handle application submission, new account set-up, pre-underwriting, client data entry, data, maintenance, and reconciliation, SMS to clients, certificate printing, policy renewal process and monthly reports. Keep accurate records and document.
• Building and nurturing corporate client relationships and full responsibility over renewal premiums and persistency
• Responsible for coordinating with sales force and bank staff; initial, renewal premiums billing, unsettled premiums, refund unused premium and accounting
• Provide operations support including but not limited to billing and collection, client relationship management, other duties/responsibilities from time to time from management
• Ensure compliance with billing & collection and group administration guidelines, AMLATF, KYC, audit requirements and risk management.  
• Coordinate claims adjudication
• Manage large amount of inbound and outbound calls such as and not limited to customer welcome calls, premium due, and past due reminder calls in a timely manner
• Handle customer inquiries both by telephone, email and other means of communication to provide customers with product features, benefits and accurate information on a first call resolution.
• Identify customers’ needs or resolve customer complaints and problems by clarifying issues; researching answers; implementing solutions/alternatives and escalating unresolved issues if cannot resolve during the first call, escalate unresolved problems immediately to management and follow up to ensure resolution is met
• Follow up customer calls where necessary. Build sustainable relationships and engage customer to provide pleasant customer experience
• Maintain call center database and produce call reports

Qualification:

• Bachelor degree in Business related field is preferred
• Over 2 years combined work experience in Customer Service.
• Customer service background
• Computer literate in MS Word, Excel and PowerPoint
• Possess customer-oriented personality
• Excellent interpersonal, communication and problem solving skills
• Demonstrate initiative, commitment,  responsibility and ability to work under pressure
• Attention to details and accuracy

08 - Officer, Agency Training        (01 Position Based in Sihanoukville)

Key Responsibilities:

• Logistically supports the print/copies of training materials for the Company's agency forces
• Prepares and sends the various reports to all of the required parties to get up-to-date information about Training programs, the progress of the training programs and the attendances of each and every training program.
• Conducts regular Administration tasks such as taking attendances, preparing gifts to the Trainers in order to provide the effective training in the classroom.
• Works closely with Company's agency sales force, recruitment team, and Sales & Promotion team to have the smooth training process from the begging until the end.
• Supports all of the other training related tasks and be strictly compliant with rules and regulations of the Training & Development Department.
• Perform other necessary tasks as required by the direct supervisor

Qualification:

• Bachelor’s degree
• Be able to read, write, and speak Khmer/ English just enough to communicate with co-workers and industry associates, to understand directions, to respond to management inquiries and to make entries on reports and records
• Prior experience with copying/printing/scanning documents preferred
• Office administrative skills
• Familiar with general office environment
• Attention to detail with an emphasis on quality
• Excellent customer services and people skills
• Efficient in process and documentation procedures
• Capable of working under pressure to meet deadlines

09 - Specialist, Agency Services        (01 Position Based in Sihanoukville)

Key Responsibilities:

• Overseas the day to day operations of the branch
• Support senior members in liasiing with local authority, landlor and relevent stakeholders
• Manage the onboarding processes of new agents and new businesses
• Follow up on customers' requests in a timely manner and ensure service standards are met
• Resolve customers' issues in an equitable manner. Log and escalate any received complaints from customers for resolution.
• Ensure work processes are in accordance with company’s procedures and in compliance with all relevant regulatory guidelines
• Perform other tasks as assigned from time to time

Qualification:

• Bachelor degree in Business related field is preferred
• Previous experiences in customer facing role will be added advantage
• Computer literate in MS Word, Excel and PowerPoint
• Possess customer-oriented personality
• Excellent interpersonal, communication and problem solving skills
• Demonstrate initiative, commitment, and responsibility
• Attention to details and accuracy

10 - Senior Specialist, End User Support        (01 Position Based in Phnom Penh)

Key Responsibilities:

• Manulife issued Desktop, laptop, MAC, iPad
• Manulife issued iPhone (hosts Manulife email)
• Office print service
• VPN token
• PC stock, refresh & disposal
• Timely Incident resolution & Request fulfillment
• Influences solution design
• To voice any concern on solution. E.g. better approach, prevent negative impact to local or irrelevant solution to country

Qualification:

• Proficient in English - both verbal and written
• Strong technical knowledge on desktop and related  
• Good understanding of infrastructure, Manulife direction & businesses, industry best practices, country needs, vendor management

11 - Senior Business Specialist     (01 Position Based in Phnom Penh)

Key Responsibilities:

• Deliver MIS reports
• Review or initiate requirements according to project scope/objective as well as design processes and workflows.
• Prepare UAT plans, testing conditions, test cases and facilitate UAT.
• Coordinate with regional IT, local IT and end users.
• Work with project manager to manage the progress of user acceptance testing
• Ensure the quality of deliverables on a timely basis
• Conduct user training or process/procedure manual
• Assist in enquiry, solutions providing and problems solving  

Qualification:

• Bachelor degree in Business related field is preferred
• Related experiences will be added advantage
• Computer literate in MS Word, Excel and PowerPoint
• Positive, energetic, independent and able to perform under limited resources
• Demonstrate initiative, commitment and accountability
• Interested in analysis and problem solving
• Attention to details and accuracy

How to Apply:
Interested applicants meeting the above requirements should submit their CVs, covering letters and National ID card by clicking on Click here for current opportunities. For more details please contact Ms. Kimleng Moul via [email protected]. Or Ms. Choury Chim via [email protected]. Application should be submitted before 15th August 2018.  Only shortlisted candidates will be contacted.