Sales Executive, Customer Service Coordinator Airfreight Export, Customer Service Coordinator Ocean Export

The Panalpina Group is one of the world's leading providers of supply chain solutions. The company combines its core products of Air Freight, Ocean Freight, and Logistics to deliver globally integrated, tailor-made end-to-end solutions.

The Panalpina Group operates a global network with some 500 offices in more than 75 countries, and it works with partner companies in a further 90 countries. Panalpina employs 15,000 people worldwide who deliver a comprehensive service to the highest quality standards.

With commitment to grow in Cambodia market, we are searching for:

01 - Sales Executive

Position summary:

• The purpose of this position is to responsible for penetrate new market and developing business in and Phnom Penh Achieve sales plan objectives with assigned SME clients and targets by effectively selling Panalpina’s products.
• Key responsibilities:
• Assure the successful client integration.
• Provide information to Territorial Sales Manager (TSM) for sales planning and forecast activities (including prospect qualification and local market intelligence).   
• Execute sales process. Generate business with assigned SME clients and targets in line with the sales plan.
• To support the Head of Marketing & Sales (HMS) and provide Key Account Management when necessary
• To follow up overseas sales lead, instruction and feed back to overseas
• To handle enquiries or divert enquiries from customers to respective departments
• To issue quotations as per instruction of the HMS or the Managing Director
• To be responsible and coordinate with accounts and keep track of the outstanding of assigned customers
• To follow up on claim handling and complaints in close cooperation with operations and with TSM
• Provide client and target information, maintain Customer Relation Management (CRM).
• To take up additional tasks to be assigned by superiors

Condition and Requirement:

• Sales experience within logistic industry
• Mandarin is a must
• Have own transportation for onsite customer visit
• Functional/Industry requirements
• Functional experience in air / sea / customs brokerage.
• Local market knowledge (customers, competitors, suppliers).
• Expertise and professionalism in customer contacts, understanding of customer requirements, analysis and resolution of problems and complaints

02 - Customer Service Coordinator Airfreight Export (1 Position)

Position summary:

• Manage the export processing, booking from customers and Carriers.
• Oversee day to day operational and service related issues.
• Key responsibilities:
• To follow up on customer shipment advices and feedback to customer and overseas and make shipment arrangement (pickup, booking with airlines etc.).
• Work out quotations for existing customers.
• To check and verify documents and update Track & Trace system.
• To carry out approved proposed improvement and changes on procedures and systems made by supervisors.
• To work within procedure and quotation from Marketing & Sales and overseas offices.
• To inform supervisors of any irregularities or problems that require assistance and to feedback on subcontractors standards and services.
• To handle incident management and handles customers inquiries, complaints, claims follow up, verify credit terms and credit status, and coordinate with departments concerned on related issues.
• To Update any incident shipment
• To verify and post incoming invoices.   
• To handle and control shipping run by obtaining loading confirmation from airlines and/or contractors
• To handles customers statistics and reports.

Condition and Requirement:

• Fresh graduated are encouraged to apply
• Min 1- 2 years experience in related field is preferable
• Finished Bachelor degree
• Good written and spoken English; Chinese is a plus.
• Good PC skills. Good communication skills.

03 - Customer Service Coordinator Ocean Export (1 Position)

Position summary:

• Manage the booking from customers and Carriers.
• Company applications update

Key responsibilities:

• To carry out daily operations tasks efficiently and work within area guidelines and company’s policies and procedures
• To send shipping advice to overseas stations
• To interface with subcontractors
• To administer proper file opening/closing/checking and preparation for archiving
• To check shipping document
• To process documentation in Forwarder Systems
• To provide document for and monitor customs clearance and coordinate with related parties
• To follow up on delivery to customers until transit to second ship
• Send the Pre-Alert to customer and receiving house
• Following up with second leg carriers and delivery of cargo to destination.
• To report and feedback on irregularities, pre-claims, and problems to ocean freight manager
• To carry out approved proposed improvement/changes on procedures and systems  
• To follow up on customer shipment advices and feedback to customer and overseas stations and make respective shipment arrangement
• Work out quotations for existing customers and providing obtained market information to sales.
• To check and verify documents and update Track & Trace system.
• To work within quotation from M&S and overseas offices.
• To feedback pre-claim details and status to customers.
• To handle incident management and handles customers inquiries, complaints, claims follow up, verify credit terms and credit status, and coordinate with departments concerned on related issues.
• To verify and post incoming invoices
• To handles customers statistics and reports.
• To take up additional tasks as assigned

Condition and Requirement:

• Fresh graduated are encouraged to apply
• Min 1- 2 years experience in related field is preferable
• Finished Bachelor degree
• Good written and spoken English; Chinese is a plus.
• Good PC skills. Good communication skills.

Interested candidates should send CV with recent photo, and cover letter to [email protected] no later than 19th July 2018.
Please state the word of position you apply in the subject field of your email and indicate your salary expectation on your application. Only shortlisted candidates will be notified.

Panalpina World Transport (Cambodia) Co., Ltd.
Human Resource Department
Unit C3/6, 3rd floor, Regency Complex C, near The Great Duke Hotel, Samdech Monireth Blvd (St.217), Sangkat Tomnoubteuk, Khan Chamkarmon, Phnom Penh
Tel: (+855) 99 222 133
Web: www.panalpina.com
Late applicants or applications without the subject field of an email will not be considered.