Technical Service Officer -Chinese Speaker (Chrey Thom, Bavet, Snul)

EZECOM, Cambodia’s premium internet service provider, was found in 2007 to serve the rapidly expanding business and residential market in Cambodia. Our Company has incorporated its own Fiber Optic, world Class Data center, VoIP, VPN, Cloud services and other VAS services for enterprise solutions with our world class 24/7 technical support. 

Technical Service Officer (Chinese Speaker)   - Based in Bavet (02 Positions)

                                                                         - Based in Chrey Thom (01 Position)

                                                                         - Based in Snul (01 Position)

Purpose of Job:

• Install Internet and other Communications Connections for EZECOM Customers.
  
• Resolve Technical Issues for Customers with EZECOM provided services.
  

• Install internet connection and other communication connections for customer following to procedures;

• Resolve technical issues for customers on the phone and by visiting the customer’s site;

• Keep records of service to customers;

• Keep track of company stock/equipment and property;

• Escalate and report issues and concerns to supervisor and manager as required;

• Perform professional communication with customers by face to face, on the phone and email;

• Provide details of potential customers or upgraded sales leads to the Sales Team;

• Follow up processes, policies, and procedures;

• Any other related tasks as assigned from time to time by Manager.

• Bachelor Degree in Computer Science or other related fields;

• At least one year-experience with Modems, Wi-Fi, TCP/IP, Routers, Switches, VPN, Firewall, WiMAX, XDSL, Fibre Optic and other internet related technologies;

• Experience with common computer operating systems and Internet related Applications eg; Microsoft Windows, Internet Explorer, Emails;

• Flexible to work on rotating schedule and travelling to work at the fields;

• Be good at speaking and writing in English;

• Be good at communication, initiative, patient, and problem solving;

• Residential candidates are prioritized.

***  EZECOM is a ChildSafe Certified Company, and we strongly oppose to all child abuses and exploitation of any forms. EZECOM Employee are advised to avoid to those kinds, at all time. Moreover, when observed or suspected of the abuse, must inform to any relevant authorities or take any proper action if deems necessary and safe to do so.

Interested candidates should submit their applications, Cover Letter clearly indicating Position applied for, with current photo and the expected salary to HR Department at EZECOM Office or via email; Competitive salary and benefits will be offered based on qualifications and experiences;

Head Office: #7D, Cambodian Chamber of Commerce Building, Russian Blvd, Ground floor, Phnom Penh:

E-mail : [email protected]

Tel : 077 973 639

Deadline : 31-July-2018

Please state the place you would like to apply for.

Only short- listed candidates will be contacted for interview